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Auto Glass Now® Winston-Salem
1991 Healy Dr, Winston-Salem, NC 27103, United States
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Auto Glass Now® Winston-Salem
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Ni
Review №1

We were being strung along by Safelite for a new windshield. Hubby called Auto Glass Now. We got a same day appointment. Service was very friendly, but a little slow since only one tech was working. Beautiful installation, AMAZING price. Under $300 for a Honda Odyssey (a very big windshield). Were very pleased! Thanks for being there, guys!!

Ce
Review №2

Very pleased with their service, price and customer service. Highly recommend it!Keep up with the good work!

Sh
Review №3

Great prices! But you better plan to drop off you car! This is my 2nd time ive used them and both times after making an appointment ive waited 4hours while they work on other peoples cars! That came in after me!

Cr
Review №4

3rd time using AGN, always very pleased with work done, product quality, price and speed of service. Highly recommend.

Br
Review №5

I have used this location multiple times in the past, and have had great success. However, I had made an appointment for this past Friday (7/30) to have a windshield put in my pickup truck. Mind you, I made this appointment the previous Saturday (7/24) to drop it off. I drop it off just after 8am Friday, they asked if I wanted to wait, I had said no but as long as it’s done by mid afternoon it’s fine and to call me when it’s done. By time 4:15 rolls around (I get off work at 5), it had not been touched. If I was just a walk in customer, I’d expect that. But having made an appointment 6 days before, that’s just unacceptable if you ask me. They’ve done great work before, but this time just didn’t cut it. 2 stars just because I had a great experience before. I’ll be filing my insurance and let them deal with it instead of wasting any more time.

Ne
Review №6

Short staff because of call outs. It was a busy day cars before me & cars pulling in after I checked in. They still got me done in a good amount of time. Im a straight shooter so I have to be full disclosure. The workmanship was spot on but if could suggest something. I think it might be a good idea to invest in maybe one of those battery operate leaf blowers. My hood was full of glass micro pieces. Could have been an oversight because the one guy there was working hard so I get it. The manager was working desk & trying help him. May have not been the norm nevertheless I would definitely go there again & refer them.

Ke
Review №7

Great service and awesome attention to detail! I needed my entire windshield replaced. It was more affordable to go to this company instead of through my insurance deductable. I arrived a little after 5, not realizing how long it took to replace the windshield (which is about an hour and a half). They still serviced my car and kept a smile on their face. I hopefully will not need another replacement anytime in the near future, but If I do, these are the people to see!

Za
Review №8

I thought everything was good with this place at first until I got the first call from the manager. The person I felt with on line put in the wrong info for my car. Finally got that all worked out then I got into the shop where a employee and the manager a manager were arguing the whole time on and off while I was there. It made every one uncomfortable and worried that the employee was going to do something to our cars. While this was going on the manager was also dealing with a lot of wrongly scheduled appointments and calls. There were a lot of problems going on while I was there. It would have all been fine but then I looked at my car after and there was black residue left all over around me car on the metro around the new windshield. I guess whats what I get for going inexpensive. Cant say Ill want to go back.

De
Review №9

They did a great job putting in my front windshield. I did not have to wait long at all. I probably was there at least an hour and maybe an hour and a half.

Ta
Review №10

I really was impressed with your service!!! Great people and my windshield looks great!!! I will tell everyone about your business!!! Thank you so very much!!!! Tammy Moore!!!! 😊😉

Ch
Review №11

These Guys have Their Act Together. Good Prices. Excellent Work. Customer Service is Excellent.

Br
Review №12

Replaced in a very timely manner. Good people, very polite and professional. I told the guy I loved him on the phone after he told me the price and he laughed and said it back 😂. So needless to say the price was really great. I highly recommend this business and this location.

Ba
Review №13

Super friendly staff and great business overall.

P
Review №14

Nobodys perfect but my total experience was damn close!

ma
Review №15

Awful was cheaper yes but I guess my car is older thought I wouldnt notice the scratches but yes I did unprofessional and leave a mess.....at least clean the door jam off never again

Jo
Review №16

Great place! During a trip of mishaps leaving Charlotte Airport picked up a flat and rock damage to hood and windshield on I85 from a truck that ran off onto the shoulder of the road. One HUGE SPIDER WEB CRACK and several rock chips in windshield that did not result in any cracks. Checked online and found AutoGlassNow and they offered same day service. Headed there 1st thing in the morning and was greeted promptly with a helpful and friendly attitude. AutoGlass now Master Glass Technicians throughly checked the windshield and felt they could repair the Windshield verses replacing it. They immediately went to work on it, no appointment, walk in business. They even took the time to speak with State Farm about my claim to initiate the claims process. They were so quick that they had finished before State Farm could send the electronic claim. Very positive experience overall and couldnt be happier with the finished work. If you need glass repair or replacement and are in or around WS check this location out on Healy Drive near Hanes Mall. Their location is convenient and their pricing is ultra competitive!

Ke
Review №17

The gentleman on the phone told me what the issue was over the phone. I was able to fix it saving a lot of money. I dont remember his name. But Ill use them any time I can. You cant do better than honest.

Te
Review №18

Shannon at the front desk is knowledgeable with answering all my questions and completing the insurance forms. The windshield had the tinting and middle shade, a perfect replacement. Fast and friendly service.

le
Review №19

Put windshield on wrong TWICE. Scratched paint on brand new car. Refused a refund despite screwing up TWICE. Insisted on fixing it themselves. So that there can be more damage to the paint?

C
Review №20

This is the second time I have used AGN. Both times the staff has been very professional and courteous. COVID-19 restrictions were being complied with by both staff and customers. Parking lot has been freshly paved and looked great. Both times I stopped in for an estimate and they were able to do the job immediately. Crew works fast, did an outstanding job and cleaned the glass and surrounding area. Price for both jobs was very good. Would highly recommend this business.

Br
Review №21

Great work n made sure everything was done right for me

TI
Review №22

Done a great job and I also have two more I need to get windshield put in and Im going to let Auto Glass now to my work name of my company is called the car finder

Ki
Review №23

Very friendly, great pricing, well experience. Ive always came here for any windshield issues. Best in town

Cr
Review №24

Fast service. Great price.

Ch
Review №25

Super nice guy that runs this place!!! Was able to get us in and my windshield replaced asap And for less than my auto insurance company was going to charge me!! Would DEFINITELY recommend to someone looking for quality work at an affordable price!!!

Br
Review №26

I had a great experience both times Ive used them. Great price and quality. Windshield and side windows were installed quickly, Dropped off the car in the morning and was ready for pick up a few hours later both times. I will definitely be returning for all my glass needs.

Pa
Review №27

Super service and expertise! I was running late close to closing time, but they still took me in and replaced the broken class on my truck on the drivers side door!

Ay
Review №28

Fast speedy and professional service. Side view mirror was replaced by Mark and I was back on the road in no time!!

ri
Review №29

They didnt put the winsheild in right the first time and are so busy they are rushing everything the cashier has to go and do half the help. Took my truck in and on the first time when it was in wrong they tried to look for a way it to be my fault.I recommend getting the warranty but also if you can, find a way to go somewhere else until they get more staff so they can take their timeAlso the smell of weed was major, asked the cashier and he said ha ha yeah

To
Review №30

Auto Glass Now replaced my windshield several months ago on my 1997 Toyota 4Runner. They did a great job. Had it fixed within a few hours and offered a great price! Will recommend to anyone who needs glass replaced.

Ri
Review №31

Excellent service ! Rishawd and adam did a fine job!

Do
Review №32

Wanted to not only give 5 stars but high praises. Frances and James are true professionals. They treated me as if I were their only customer and everything they did and said was spot on. If more businesss had your staff it would be a better world. ( This review was ment for the Greensboro location) my mistake

Kr
Review №33

My new window was quickly installed, and the technician that helped me was incredibly helpful and knowledgeable. The prices are reasonable and my quote was accurate. Ill definitely come back to have future work done.

Br
Review №34

Gina and Shannon were very polite and professional. Gina quoted me the best price around town over the phone and scheduled me to come in the same day. Great service & great value. I wouldn’t recommend going anywhere else.

Da
Review №35

This place great very friendly and very professional went in with my F150 truck to have my mirror put back on he had in and out in 20 minutes very nice place. i would go back for any other work and differently recommendthis place to everybody. Great Job Guys

da
Review №36

Good people fast service great price

Al
Review №37

Very slow they did offer a good price though

Ki
Review №38

I love this place I love the people that work here they are very friendly and they make sure that you are satisfied with the job they do for you. I highly recommend everyone to come here because they take very good care of you

Do
Review №39

Very helpfully guys

Un
Review №40

I was apprehensive about going in because of a review that I read where a person was quoted a different price than they were charged. Well, the same thing happened to me but only by a few bucks. The service was great and the workers were nice. You can tell the glass is a lower quality than the original but it’s fine because you get what you pay for

Wi
Review №41

Just had my front windshield replaced. I’ve been to this location multiple times and just left again today. Always super friendly and they do amazing work and for such a great price. I’ll continue coming here anytime in the future. Definitely recommend.

Ju
Review №42

A little pushy and unprofessional on the phone. It was recommended by a few others I completely trust so gave it a go! Did a great job and worked me in the next day. No one was wearing masks and most patrons werent either so that was a bit icky. First come first serviced so appointments arent available.

Ro
Review №43

This is a fantastic place to go get your auto class fixed. They are quick and professional and it was also extremely affordable

Ji
Review №44

Very nice & extremely professional team got me in and done in an hour! I called them at 8am & 10am they were installing my glass & was out by 11am! I highly recommend these guys! Great prices very knowledgeable! Thanx guys!

An
Review №45

Haley the manager was an absolute delight to deal with, when I came to her about my window leaking she took care of me right away and put a warranty claim in and got my glass on order. She has excellent customer service skills and made me feel the the most important customer in the shop! David the on-site installer was excellent, he was courteous and went the extra mile to make it right! I couldn’t have found a better glass replacement shop if I tried. Thank you for the great service, I will defiantly be recommending to my friends and family.

Ro
Review №46

Shannon was great and help me alot. Great customer service

Co
Review №47

Good prices and good workmanship.

Re
Review №48

I was very pleased,and extremely satisfied with the quality of work, and customer service I received from Auto Glass now!The manager was top notch! I would highly recommend them to anyone.

Ro
Review №49

This is a great place. Very honest and polite. I would highly recommend this business.

To
Review №50

My windshield has cracked across to the driver side and I had called to schedule an appointment. I thought that I called the location itself but turns out I had contacted the call center. They scheduled my appointment on a Friday at 5:00 stating there would be no problems. I show up and the location had no information on my vehicle (didn’t have my windshield in stock) nor had been informed of my appointment. Shame on the call center, however the manager at this location apologized multiple times and rescheduled my appointment. The manager was so helpful and super nice during the whole process. Guaranteed that they would have my windshield ordered and there on the day of my appointment. This is a very busy location and can be a slight wait but I was not disappointed with the service one bit.. from the front counter to the shop work. I would highly recommend this business to anyone who needs their glass replaced!!!

Ba
Review №51

Great service,fast and efficient

Li
Review №52

Haley and Clint were very helpful. Offered a great price compared to other places I called In the area. Quick service and would recommend to anyone! Will be back if ever needed!

Bo
Review №53

Very professional and reasonable. Would go back if necessary for more work.

Jo
Review №54

Auto Glass Now, Winston Salem NC is the best place to go for your auto glass needs. The staff is very friendly and helpful. The service was very professional. The price for my windshield replacement was more then 50% less then what my insurance deductible was had I gone to one of their recommended shops. Great staff, great service and clean shop, all for the right price. I highly recommend and consider Auto Glass Now my go to place for all my windshield glass needs.

Sh
Review №55

I walked out. No COVID-19 compliancy other than a sign taped to the door requiring a mask be worn. The person behind the desk taking your keys and coordinating with customers was wearing his mask under under his chin, mouth and nose fully exposed the entire time I was there. Customers walking in and out with no mask on or granting 6 feet. Management not even remotely trying to enforce Covid-19 compliance.

Ya
Review №56

Lowest price with highest quality. Great place!

Li
Review №57

I called when my brand new car got hit with a rock leaving a chip in the windshield. Ashley was very helpful and was able to give me the price over the phone. They were able to repair it while I sat and waited. It took about 35-45 minutes to fix. They told me before they did the repair that it wasnt going to be perfect aesthetically but that the repair would protect the glass and keep it from becoming a major crack. All in all I am satisfied with the result (not perfect, but definitely 80% less noticeable) and the price was unbelievably low.

Ri
Review №58

Fast and superb service!

Br
Review №59

Shannon and Adam. Did a great job. Also priced out with about 3 companies and they had the cheapest prices around by almost a $100 bucks.

lo
Review №60

After being told to be there for an appointment at 12:30... I waited four hours for my car to be looked at. Around 4:30 my car was brought back where they told me the only glass they had for my car was damaged. I made the appointment on Friday and obviously no one inspected or checked they had the correct glass for my car in the shop. Then I was told I could not make another appointment because they stopped taking appointments this week and it would be on a first come first serve basis. So, I wasted the gas to and from the place and almost 5 hours of my day altogether. When asked why they couldn’t have told me before I waited four hours the technician became angry and started throwing and hitting things around the shop. I would not recommend this shop to anyone. If you go here prepare to be there all day and without a guarantee your glass will be fixed. I was there with another woman who had been waiting since 8 am and a man who waited 3 hours to get his car done as well.

Mi
Review №61

I am well pleased with my experience at Auto Glass Now with regards to the repair of my winshield chip. I arrived about 15 minutes after the store opened and waited about another 10 mins for the technician to show up. But once he arrived we got the ball rolling with the car in a quick manner, and within about 45 mins the crack was sealed and I was quite impressed with the look of the repair job! 👍🏼Will come again, thanks!

Sh
Review №62

Replaced my windshield for a very affordable price. Employees were super nice and helpful!

Al
Review №63

Had my windshield repaired josh took care of me and my car in a timely and professional manner in and out with no problem I would highly recommend especially at the price

Ta
Review №64

Very professional and they repaired my windshield in no time and the same day that I called! Nice window also would highly recommend

Ma
Review №65

Joel was awesome, nice, and fast at getting right on putting the part in!id highly recommend them and will go-to again if I need to. also buy your own parts(locally, EBay!) and then bring it in if you arent able to afford the store-bought part. Just make sure that part is specially made for your car(years wise) when looking.

Gr
Review №66

Perfect customer service..great quality

Da
Review №67

I received service from them back in October or November which they replaced a glass on my door, in the process they did not get my door panel on correctly and also lost a piece to the inside of my door. I have been in contact with the District manager Clint which has basically given me the run around kfor 8 months now about ordering the parts to fix the problem now I havent heard from him no more and when I did he said the parts were on back order which I called myself and could get those parts not problem still as of today I have tried emailing him 2 times now and have not heard anything else from him and the problem still not soloved.

Od
Review №68

Great professionalism and excellent customer service !!! They came through for me with not much time to spare.... I would definitely use their services again.... 😊😊😊

Su
Review №69

Last night, a stone from a truck flipped up from the highway and put a nick in our windshield.We called them as we traveled down the highway after doing a Google search. Ashley answered the phone and said “You can bring your car here today and we’ll fix the nick while you wait”So this morning we drove there. Ashley was absolutely amazing, and it only took about 30 minutes to repair the windshield. Great prices too. They really know their stuff.Thank you very much Ashley, you’re the best, and so is the team at Auto Glass Now - Winston Salem, NCRecommend: 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Ka
Review №70

Very professional!!! Highly recommend, excellent customer service!!

Ly
Review №71

My experience was great, Derick J. called ahead of time, came right when he said he would and did a wonderful job on my window, looks just like new. He was friendly and finished the job in no time. I will recommend to others :)

Ke
Review №72

Very friendly office staff. Reasonable prices. But the quality of work is seriously lacking. I took my van in to get a chip repaired and the chip is still just as visible as it was when I took it there. I used another company a little further away with another vehicle and you can not see the chip. So steer clear!

Al
Review №73

This is a great place to get your windshield replaced! Great and friendly people! 10 out of 10 Clint is the best! Will be coming back in the future!

Ja
Review №74

Clint did really good job with my windshield! Did it in a timely manner and great service!

Ad
Review №75

They were very friendly and the price wasnt bad either. I couldnt take my car to them with the amount of damage done to my windshield so they came out to me the very next day. Hopefully i wont need this service again but if i do i will definitely call them again.

te
Review №76

Good prices. Guys need to learn how to clean up customer cars after installation.

Mo
Review №77

Fast efficient service, friendly staff, and cost effective.

Ke
Review №78

They have the best prices from Charlotte to Winston-Salem an they get the job done in a very timely manner an they talk to you like you’re family an not just another customer👍🏽

TW
Review №79

Company representative Clint Dalton misrepresented himself as being Safelite Auto Glass! Mentioned Safelite AutoGlass Glass at least three times during our conversation was never corrected that he was not Safelite Auto Glass. Appointment was made on a Friday for Saturday morning. I mention that works third shift at least twice and requested that the job be completed in a timely manner. Clint Dalton reassure me concerning installation, however, pulled us into the bay 45 minutes after scheduled appointment. As my wife and I are exiting the vehicle he walked up to us and said he would have to get to us Monday because a part for the windshield had not come in with the windshield. First of all did not like being misrepresented. Secondly the part should have been check prior to us being late being pulled into the bay. 3 an apology was never given or expressed! Complaint to The Oakland California corporate office was made. Do not deal with these folks unless you know that they are not Safelite Auto Glass!

Ch
Review №80

This is an exceptional business!!! Very polite staff, and prices were lower than anywhere else I researched. Dont waste your time or money anywhere else.

Pa
Review №81

Great company! I was quoted a price over the phone but when I went for my repair I received a better price. The workers were very friendly, efficient, and professional. My car was in good hands. Id recommend auto glass now to anyone needing auto glass repair!!

Je
Review №82

They have the best prices around. Ashley was nice and answered any questions that I had. James did a wonderful on my windshield.

Sa
Review №83

Very reasonably priced, over $100 cheaper than other glass replacement companies around. Chris was on time and very polite and helpful when changing out my front window. I appreciate all the help Auto Glass Now provided!

T
Review №84

Ive used this company many times for auto glass replacement in several of my vehicles. They have always done great work. They have the lowest prices in town and great customer service. Ive interacted with the old manager Tina who was nice and polite willing to do anything for her customers. When I returned this time I dealt with Denise who was also extremely helpful and polite. I dont know what some of these other people seem to see, but I have always had wonderful customer service and work completed by this company. Id say maybe the person who said she had all these problems is the one with the problem. Also these people who say theyve had a bad experience are afraid to identify themselves. Why remain anonymous if you actually had work done there.

Ju
Review №85

I called in the morning to confirm they were open, then confirmed the listed hours before I left, only to find the place was closed over an hour early once I arrived. They had two separate opportunities to communicate a change in hours but did neither.It doesnt matter how good your service is if you cant be bothered to communicate properly with your clients.

Ch
Review №86

Good place, great service and prices! Haley is awesome!

Ro
Review №87

Ashley was very helpful on the phone and in person. The service was done timely and well! Thanks, RobAshley and James are awesome! Great service and professionalism.

Na
Review №88

GOOD PRICEI got a quote Almost 35% lower than the highest price in High Point NC.PROFESSIONAL SERVICEI had an appointment 1PM.The work stated 1:22PM then finished 1:56PM(34min)Life time warranty on their work.ONE MOREClean and spacious handicap accessible restroom.Recommendable !!

Al
Review №89

They came and replaced my back glass. When there was a minor problem with how my spoiler was put back on, they fixed it for me. It was also half price of my deductible, so I felt like they really wanted my business and my satisfaction. Overall, very happy and I would happily use them again.

Ka
Review №90

I just wished they cleared the glass better.

Ro
Review №91

Ask for a original Ford Mustang pony logo windshieldWas told it was actually lower priced than after marketAppointment changed three times after 4 hours my car is finished with the aftermarket no pony windshieldAfter an hour of arguing I was threatened by someone named Clint in new Mexico saying I signed for this I did not sign they then said if I were to return next week they would change it for 300.00$ moreShysty company they were referred by Dafe-liteDo not use scammers

Do
Review №92

Excellent service from Shannon Bledsoe!!!

Ta
Review №93

Affordable and excellent work!

Br
Review №94

Great friendly staff ! Very reasonable & they will come to you which is very convenient! I would highly recommend!

Sa
Review №95

Auto Glass Now in Winston Salem NC on Healy Drive.A stone from a truck on the freeway put a large crack/ spot in our windshield.We called Ashley at Auto Glass Now. “She said bring it in and we will repair it now”Brought it in straight away, and like “magic” they fixed it like new.Ashley and the technicians at Auto Glass Now in Winston Salem, NC are super wonderful.

Sp
Review №96

They replaced a window that blew out on me. The price was reasonable, and the technician was very kind. It took a little longer that expected, but the technician went the extra mile to show me how to mess with the mechanics inside my door. Thanks.

Se
Review №97

Service was as good as it possibly could have been. I dont leave many reviews but felt compelled to leave one for this company. They had an excellent price, got the job done in a very timely manner, and went above and beyond my expectations in every way.

Je
Review №98

Friendly staff. Great prices. The installation was very fast and professional. Would recommend to everyone.

Mi
Review №99

Caught around to a few different places this place has the best deals. Will definitely be doing business with these people in the future.

Da
Review №100

My experience with this shop was great. Denise provided great customer service and insurance knowledge and helped saved me money. The workmanship is amazing definitely recommend these guys.

Information
47 Photos
100 Comments
4.5 Rating
  • Address:1991 Healy Dr, Winston-Salem, NC 27103, United States
  • Site:https://autoglassnow.com/our-locations/winston-salem/?utm_source=GMB&utm_medium=Organic&utm_campaign=Website
  • Phone:+1 336-774-1008
Categories
  • Auto glass shop
  • Glass repair service
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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