Called for products they had exactly what I needed purchased and was done thank you

I really appreciate the professionalism and efficiency when I come here. I have opted to come to them for an air filter change and car inspection in the last month and each time I have left very pleased with the service I received. Little to no wait wait during the weekdays when I have stopped by also! Thank you!

Douglas Auto Care Broad Street Winston-Salem Five Star Plus rating excellent customer service professionalism very knowledgeable technicians do you have any car electrical problem they can find it. Excellent excellent excellent customer service pricing labor charges are not bad at all sometimes we have to keep our old cars they can fix them for something really teaches they can fix it I will return and two others Douglas Auto Care Broad Street Winston-Salem North Carolina

They took very good care of my vehicles.

Quick professional and reasonably priced

I was referred by another mechanic to repair a bad connector. I asked the receptionist for an estimate, and was told that they had a 14k diagnostic, and that they had two mechanics drive my car around, and one examined my cars activity on a computer. I later found out that was her way of saying that they were going to charge me $100 to tell me what I had just told the receptionist.I gave her the keys, and an hour later, the mechanic told me what the supercomputer had told him, that I had previously told the receptionist, that the previous mechanic had told me, and that it would cost $100 to repair.An hour later, they told me that repairs would cost $237 (I think they originally quoted me $277). When I asked him why it was that much, he repeated back to me what the mechanic had told me, that the supercomputer had told him, and that I had told the receptionist, that the previous mechanic had told me. When I stared at him blankly, he said, This is for your information.. Finally, he walked off, muttering, He expects me to do $200 of work for free, even though he hadnt done the work.After emptying my bank account, my wallet, and borrowing $20, they let me have my keys back, and my check engine light came on after 20 minutes. I went to my previous mechanic, and he told me to go back, and get a waiver. Not only did they refuse to give me a waiver without having $200 more work done, they refused to fix their bad repair work, saying, That must not have been the problem.. So the problem that the previous mechanic had told me, that I had told the receptionist, that the supercomputer had diagnosed, and their mechanic had told me, was not actually the problem. When I took it back to the previous mechanic, he got an electrical shock when he tried to touch the work the mechanic had done.Luckily, I was able to give the receipt they had given me to another inspection station, and got my waiver. But, if after reading this, you still want to bring your car to this place, all I can suggest is that you empty your bank account, your wallet, and flush it down their toilet, and leave. At least that way, they cant waste your time.

Very dependable folks. Great work on my daughters vehicle. Got vehicle back in timely matter.

My car caught on fire and fried my main wire harness,toke it to them and thooght it would cost two arms and a leg but was wrong,they repaired my old harness and fixed the prblem now I am going to take back to see why overnight my battery is draining,hope they find the problem and fix itand I know hey will.

Went by there to get them to check out my electrical system because my battery had been running low. Super nice gentleman hooked up diagnostics to my battery and gave a good explanation of my options and how they could do a more in-depth analysis.Didnt try to sell me more repairs that I didnt need. Honest and dependable. Ill be giving them more business.

Fast service! Great staff! After forgetting to have him check my brake light and turn signal that had gone out he replaced the bulbs and fixed it for free! Fantastic bunch here...

Mr. Douglas personally went out of his way to help me and my kids that became stranded due to a flat tire. He was very helpful and very nice. He went above and beyond to help us and we are so grateful

If you are having some electrical issues, give these folks a call! They really do a great job of keeping you informed and laying out your options. They were very pleasant to work with and I definitely recommend Douglas Auto!

Awesome costumer service and great mechanics

This is the best auto repair Ive been too in Winston Salem.the mechanics are friendly and honest, they fixed my rodeo in one day. When other so called mechanics could not.. I Highly recommend Douglas Auto Care... Thank you Guys 😊

Douglas battery is excellent. Honest, friendly, and they know how to take care of your auto needs at a very transparent and reasonable prices. I wish I knew about Jim Douglas and group sooner.

I had a problem with my left brake light and my trailer brake lights. The lights had not been working for about 3 weeks or more. I took the truck to 3 shops to get estimates…...each quoted $200 to $300 to repair. Two were ASE Certified, 1 was a cargo trailer yard that works on trailer wiring every day. I felt either one would be an OK choice. I was OK with the $200 to $300 estimate. My friend had used Douglas Auto and raved about their wiring experience, so I decided to take it to them. I read the sign that told me there was a $90 an hour charge to run diagnostics. I thought that was a little excessive, but I agreed to it thinking that it would save time on the repair. I told them I had changed the circuit board that holds the light bulbs and I had a wiring harness in the back if they needed it. They called me about the estimate and said that the voltage was not high enough so I figured that it shouldn’t cost more than $300 to repair. They called me the next day to tell me the truck was finished. I ask how much I owed, and he told me $739.38. After I got back up off the floor, I went to retrieve my truck and to see what could have cost that much. He stated that the wires were a mess and that the truck was not set up for trailer connection, and it also needed a converter box.I know better than to argue with a garage that is holding your truck or car hostage, you’re going to pay them, or you won’t be driving it home.I’ve owned this truck since it was new in 2004, it came with a towing package on it and I’ve been towingwith it every week for 14 years with out a problem with the lights, except for the last 3 weeks or so. So, I’m not sure why it needed a converter box, or if it ever needed a box. I’m not a mechanic. But for someone to tell me it wasn’t set up to have trailer lights when I’ve been towing that long? Someone is mistaken.I won’t be using Douglas Auto anymore, and I hope anyone reading this review will take heed before they use them.

Great Customer service, knowledgeable staff and meets the deadlines they agree to!Went through the process picking new tires and ordering them through Douglas AutoCare, there staff made great suggestions and followed through with fast reliable installation service.A job well done!

Very helpful staff here. They are electrical experts and help diagnose my fuse and A/C problems in my car when the other auto shops did not. They are fair on prices and pretty quick too. They do have a key drop off for off hours service. Beware they are not open on the weekend.

I had a bad computer, and they created a regulator module to fix my issue.

Weve been going to Douglas Autocare (formerly Douglas Battery) for years. We have always had a pleasant, professional experience. The mechanic work is solid. Diagnosis and repairs seem to be correct every time. Ive never felt that I paid too much for the work completed. Although I dont like car repairs, we always know we will be taken care of by the staff and by Mr. Douglas.

Manager was a jerk acted like I knew nothing. Kept insisting one thing was wrong even though it was brand new and I kept asking them to check the wiring when they finally did and found that a wire was cut he still insisted the other part was bad. The mechanic was polite when I finally got to talk to him directly. Ended up fixing it myself by splicing the wire together and everything worked fine. I reccomend the mechanic but definitely not the shop.

Always helpful. Great Customer Service. My go-to for batteries and electrical issues. works on the electical for my old British car too

Jim Douglas knows great customer service will keep a customer loyal. I happen to have a Douglas auto battery with a weak to almost no cranking and Jim addressed it perfectly. If an auto battery loses its cranking ability, it may also cause the Check Engine Light on older model Euro cars to come on with some odd P-code #s. The battery was re-charged and those CEL codes cleared! Douglas is long-time, Winston business offering great batteries. Thanks Jim.

I have a 92 Dodge Grand Caravan there,..It fried a wire when I tried to crank it,..I was TOLD,..It was $90 an hour to diagnose it,..I ALLOWED 1.5 HOURS. to Diagnose the issue,..A week and a half later I get a call saying the wires were a mess and they needed $300 upfront to Diagnose it,.. Some State of Art Equipment ???? If they can`t diagnose a 92 Model Van and it`s almost 2018 with all kinds of Digital,.Power buttons and computer screens in cars no days. I wouldnt take a GD Go-Cart to em`

Always dependable and reasonably priced. Had a recent minor repair that was handled quickly and at no charge. I have a high level of trust in these folks.

Mr. Douglas himself actually came out and talk to me to make sure that I was satisfied with the service they provide these guys really care

Fix a problem with my jeep others couldnt. Dont seem like a scammer.

Had a few issues communicating with the people at Douglas (not receiving phone calls, not answering the phone, etc.), but they replaced my tail light within a few hours of me dropping off my vehicle and had reasonable pricing

Great work. Electrical car work is awesome! Great deal on batteries of all kinds.

Was misled about their expensive services. Will not go back!

Super price on Batteries, loaded all 8 for me. highly recommend

Mr. Douglas personally came to my car, jumped it off and followed me to his shop to replace my old battery with a newer one. A stand up guy! Will return.

So great. These guys are a rare gem inmechanics

I read all the reviews with high hopes, Unfortunately this was a very unpleasant experience. Came to fix rear noise that they thought was bad tires and brakes. Took two trips to fix brakes and I had to wait ALL DAY because this was my only means of transportation plus they got wrong parts. Then after all that / it still wasnt fixed. Called to verify work and the woman was extremely rude and bit my head off when I called back she said she was busy.Turns out it was a bad wheel bearing and could have caused an accident. I took it someplace else had it repaired in less that 2hrs the people were polite UNLIKE these rude people. They are disorganized wanted me to leave car there over the weekend when its closedto sit there for 3days plus its 1st come first serve hmmm for brake job ??? Really. Dont walk away RUNNNNN!!!

Told me I had to replace serpentine belt to pass inspection. Also, had to replace wiper blades. Other inspection stations said that drive belts are not on the required inspection list. I was advised to report to DMV.

Still reeling from the condescending attitude and misogynist display of temper.

3 hours of labor to put a starter on an old truck??? My Haynes book says there are 2 bolts. TWO BOLTS! Nothing else in the way. A little excessive, dont you think?

Great service and honest.

Friendly,l & quick service

Great service !

Best in town !!!!!