We entered the store and a woman greeted us by saying “hello”. We responded hello and continued walking through the store. She apparently didn’t hear us and proceeded to berate us and yell “Hello??? HELLO?? HELLOOO?!?” Getting louder and louder with more and more attitude. It was very rude and a horrible first impression. Will no longer shop at Columbia.

Quality merchandise bur at a outlet store good luck finding your size if you are a big and tall man.

I placed an order on February 13th. The order included clothes I desperately needed for outdoor work. I checked on the tracking a few weeks later because I had not received the package yet. The package had supposedly been delivered but I never saw it. I contacted Columbia and they opened an investigation with UPS. A few weeks later I checked back in only to find out the investigation had been closed. Why? Because they supposedly could not get a hold of me. I had no missed call, no voicemail, and no email stating that someone had tried to contact me. I was forced to reopen the investigation and continue to wait. In the meantime, I started my new job outdoors and still had no good work clothes and I was out $125. I waited another couple of weeks until UPS concluded the package had been delivered. I called Columbia again and said I never got it. I asked to speak with a manager since the customer service rep was not very pleasant or helpful. The manager was helpful and said she would keep an eye on my case. Then I was told to call UPS and open a claim. I waited another couple of weeks and decided to call UPS and push for answers. They told me they had concluded the claim and sent it off to Columbia 3 days ago. I called Columbia and asked to speak to the manager. The customer service rep again was rude and put me on hold for 5 minutes. The rep came back on claiming that they had just taken a look at the case earlier in the day (more like 5 minutes ago) and would be happy to issue me a refund. Never got to talk to the manager like I had asked. Wow finally!! 10 weeks later and I was finally reimbursed. Honestly it feels like a miracle. I thought there was a big possibility I might not get compensated at all. Columbias business should be better at handling these issues. Every person that has a package go missing or stolen has to wait months to get reimbursed? That is ridiculous. I will not entrust Columbia with my money again. I will be taking my business elsewhere to a company I can rely on to handle things the right way from the start.

I wasn’t given a chance to take advantage of a promotion that the store had because I was told after the transaction was complete and was not very happy. Also, I asked about store discounts that were posted before I made purchase and information changed after I took items to register. Still, I moved forward. I was the only one in the store shopping and still got sub par service

Employees need to be more aware of what they are doing. Our cashier put the wrong item in our bag at checkout & not what we payed for & we live 4 hours away! Very annoying & inconvenient since customer service wasn’t even able to replace our items without us going IN to an actual store.

Awesome place with some nice deals

First Columbia products are awesome. Second the manager of this location is absolutely amazing. Never seen an retail employee care so much. Third the prices here are insanely cheap. Got pair 100 dollar boots for 10 bucks. I go once a month and always find new deals

This Columbia store has good sales. I just didnt find my size in the item that I really wanted. Staff was very helpful and answered my questions. The store was organized and clean.

Prices are great when theres a sale, which is most of the time. The staff was very friendly and helpful without being pushy. The inventory changes substantially with the seasons, and with the exception of jackets, often doesnt match whats being sold in other stores.As for the brand itself, their clothes are well made and they do what they say. 2 years ago I replaced a 20 year old Columbia ski jacket that had only lost a snap and sustained a small year over all the years of use. Their basic fleece is nothing special and overpriced unless its on sale, but their omni-heat stuff really works and I have several items with it, including my extreme cold hunting clothing. Nothing else is as effective.

Love it!

Great prices and very helpful staff!

Great coats on black Friday. Offered great discounts for first responders and military!

Weird place. Very impolite customer service. Those girls working there are thinking the customer has no value

Super good looking store with a great layout. Last month, I picked up a super warm long sleeve from fleece hoodie that was is a great design. I hope to have it for many years.

Great deals great staff always friendly and helpful

Staff manager are really bad attitude and selfish, I do have some body uncomfortable about the coat, the staff reject to return,another store are understanding, don’t go the store! Really bad bad bad!

Good selection. Found a nice Columbia windbreaker for my vacation at a reasonable price.

Consumer Beware. If you order something online and wish to return the item you must pay Columbia $6 for each item or return the items to one of their retail outlets. No wonder Amazon is the superior experience given this policy.

Visited the store because the seam on the jacket is coming apart. They tell me I have to return it to the warranty department and it may take up to a month to get the item back. Totally unacceptable when the store can send the item and provide a replacement at the store. Their jackets are their brand, they should be able to take the item at any store.

A lot of good sales and a good selection of items! Service can be a little poor at times, and they dont always have full selection of sizes available, I suppose some sell out faster and the type of store it is means they dont restock as fast.

You will get a good deal occasionally here.

Very helpful employees and very cheap sales prices.

Love this store, always great selection, discount quality wear and friendly people.

Excellent quality and good prices, but it lacks variety either on sizes or on styles.

Husband. Loves it all good sale items

Whenever I shopped there the manager followed me around and kept pushing deals in my face. They were good prices but I like space when I shop.

A great place to purchase quality outdoor clothes.

This store offers military discounts on top of already lowered prices! Additionally, the staff was very polite and friendly.

Great outdoor clothing at great prices.

Incredible deals! Special Promotions !Additional discounts on top of lowest prices

Pricey but nice styles

Nice store good collection.

Great buys.

Always great deals at the Columbia Factory Store!

Good store with great prices

Great prices this last holiday

U will not get all sizes

Employees not so helpful

Nice selection.

The price and item was what I was looking for.

Very helpful staff

They have a little bit of everything

Cheap and nice

Excellent

Great

My go to winter store!

Very good offers for this Christmas

Good shop for casual and sportswear.There is a wide selection of clothes for those who like to exercise or enjoy the outdoors.There are coat hangers with clothing offers that came out of season with things worth seeing, some are useful.Good attention and friendliness of the staff.

Very good prices

For my taste one of the best businesses that shoping has.There are good offers, even on products that have gone out of season or fashionable.It has many discounts, according to the time of the year you leave, which makes it worth the trip to go shopping.

You can find bargains at ridiculous prices. Discount for seniors

It has good options for promotions and the prices are really low compared to regular stores. The options in footwear are very good and allow you to choose between many models. There are always things at a discount in addition to the tag prices

Very good deals

Excellent prices

So as not to get cold

Good offers.

Good kindness of the staff.