Always very clean and professional. They have the newest equipment. You dont need those painful eye drops. They take pictures of your eyes and have a digital history of your retnas. I like not having someone in my face while checking my eyes.The glasses are not crazy priced and the fitters are very knowledgeable and helpful. I get the right prescription every time.I have been to several places and found this to be the best.
Terrible experience. Check this out:So the pandemic has made it infinitely more difficult to schedule appointments.Okay fair enough. I manage to schedule an appointment about 4 months from the date I called. I have a poor immune system and so do the children I am living with.. so I am trying to avoid going to out for too many appointments, but Vision Source has told me that they need to renew my expired prescription.This all makes sense to me, but here’s the problem.I ran out of contact lenses before the date of the appointment. So I ask them if they can send me some more contacts, or if I can pick them up. They tell me, NO because my prescription is expired, and mind you the boy I talked to was very short with me and very rude.So I asked the kid if I could possibly come in and get some glasses, because the pair I currently own is over five years old and is beginning to fall apart.The kid once again tells me NO in a extremely unprofessional tone with a poor explanation, telling me I have to wait for an appointment.To top it all off, they told me that their system was down so they were unable to give me any information for my account.Unbelievable. Vision Source is not providing accommodations to assist those in this pandemic. Not only that, but they are so privileged that they allow their receptionists to talk to their patients like they are little children.Very unprofessional, the kid I talked to seems not to understand the struggle of a lower income person trying to protect his family and livelihood, and not does he care to learn.This reflects on the entire company as well.Horrible experience, I recommend steering clear of Vision Source. Unreliable, immature, and above all, unprofessional and unacceptable.
Impeccably kept office that makes you feel like family; go see for yourself!
Good service and helpful staff.
I would have liked to give 5 stars. My glasses order was wrong when they came in, the right lens was an entirely different prescription. The address the staff took down initially for shipping my contacts was incorrect (the street was misspelled and the apartment number was wrong). Even though I had to make 3 trips to Vision Source in total, these things are minutia. What really detracted from my rating was the argumentative nature of the blonde front desk girl. When I arrived today I called the store to check-in from my vehicle, I was told I was not put into the schedule. Odd, but likely a simple clerical error. I was only there to pick up glasses so if I had to wait that was fine. No big deal. Upon entering, the same girl tried to assert blame stating that people make that mistake all the time. I tried to show her this screenshot but she waved it off. If she had taken the time to look, she might have found a problem with their scheduling or texting system not aligning. Even if it looked correct on their end, I was texted on Thursday, but responded on Friday asking for an appointment for tomorrow. When it is Friday, tomorrow is Saturday. Its that simple. It was either entered wrong by staff or the system glitched. Dont assert blame and wave me off if you dont want to hear what I have to say or see what I have to show you.That being said, the Optometrist was great. She took extra time to explain to me the pros and cons of Lasik surgery versus PRK. The girl who helped me select the glasses was great even if mistakes were made, she also allowed me to clarify the shipping address (which yet another staff botched) so I could have them sent to my address instead of picking them up. The store is very clean, and they are very conscientious about COVID precautions. I WOULD return to give them my business, and I am sure more often than not people DO forget about their appointments and come on the wrong day, but grain of salt here. I was just trying to help fix a problem, not berate anyone.
They send to me the contact lenses about 3 months ago due covid-19!!! They explained to me that even if my prescription was expired they can send me the contact lenses because my vision is really bad and they did it. Today I called and they refuse to sent me the contact lenses saying that is a violation because the prescription is expire....but was expire on March as well and theystill send it..... now they want me to make a test for a new one....inaceptable because they cant push me to make me a vision test and risk me to get the virus... they should have a protocole to work with those difficult cases.
I have been a patient here for many, many years and I wouldnt want to go anywhere else. Extremely friendly and knowledgeable staff. I am always in and out of the office on a timely manner, theyll spend as much time as needed with answering my many questions, helping me pick out my next frame. I am never rushed out the door. Their frame selection is great, I always find something I like. Great all around for all your Eye care needs.
Excellent service. I went there on the advice of The Cantu Concussion Center after a head injury that affected my vision. The staff was extremely knowledgeable and the help I received picking out new frames was incredible. The woman helping me picked out a few frames and NAILED IT! I have never had that happen in the 15 years of wearing glasses.
I love this eye doctor office. The staff are very friendly and make you feel very welcome. They already know my daughter by her name every time we walk in and seem to be excited to have us there. Services the doctor offers are amazing. I recommend to anyone in need of great eye care.
Ara and the lovely receptionist were super friendly. My girls are very energetic and they were extremely nice with fitting them for glasses, etc. They were recommended by a friend and we will recommend them as well!
Top notch quality service. Through, unrushed exam with plenty of opportunity to ask questions. When its time to pick out your frames theres Audrey to assist you. She will help you pick out the frames that make you look the best!
Staff and Doctors are all friendly and professional. They have been caring for my family for about fifteen years. You cant find any better place for your Eye care.
My entire family including myself have been using Vision for a number of years.. we are always satisfied with the service and the selection!!!
Everyone is very professional and friendly, very competitive in prices for frames,lens and contacts. Overall I would recommend to a friend..
Awesome Visual Therapy! Worked great for my son!
Friendly staff and honest Drs.
From the staff to the Doctors all were professional, helpful and friendly. I felt like I was their only concern.
Wonderful experience with the doctors and the staff.