Parts ordered online were accurate and ready quickly. On another order, an online order that didnt go through was quickly checked out and remedied by someone who knew what she was doing.It helps that I only live a couple miles away, but from ordering parts to being back home to install them was about 20 minutes.

Great place usually get what I need for my vehicle.

Inexperienced staff, unable to locate the tool I needed and what looks to be a manager with ear buds in her ears unaware of whats going on in the store? It was just a waste of my time so I left empty handed!

Product not in stock though internet said it was. CALL THE STORE, INTERNET INVENTORY IS WRONG. THEY SAID THEY COULD HAVE IT IN THREE DAYS THOUGH. I DROVE AN HOUR TO GET TO THIS STORE DUE TO ONLINE INVENTORY ERROR.

Drove across town to the only autoparts place thats open until 10pm to replace a bad battery. Site says 10pm door, says 10pm, but the doors locked and workers are still walking around in the back, pretty sure eye contact was made and they turned around quickly.

The manager, supervisor, whatever he is, condescending and simply rude.

This place is very helpful and courteous. I had no problem returning for a core deposit. Wylie was especially knowledgeable and revoked me even though I was only there once inside.

To the point, good prices and easy returns will definitely recommend and return myself

Friendly, expert service!

Very nice employees b back again.

Gabe F from the Autozone on 28th street in Wyoming Michigan was an absolute professional; very knowledgeable, extremely helpful and in my opinion exemplifies the ideal person to help you through a tough car situation. Give that man a promotion or at least a raise for goodness sakes!

Jesse was awesome! He set us up with a new battery and had it installed quickly. Thanks

It was alright i just wish it was 20 years ago when you went inside and there were oldschool mechanics at the counters

Got a little of everything at good prices. They even installed the car battery I bought for me.

Very helpful replaced my key battery no questions asked.

Good customer service. Found exactly what I needed with the assistance of the worker. Loved it!

Very helpful staff, they helped replace our battery and windshield no questions asked.

Employees have always been very nice and helpful. The whole place is organized and I plan on coming back.

Do not ask them to test your battery. Their test equipment is inaccurate.

One guy told my partner they didnt have a fuse. When they did

I went in...a clerk got me what i needed...another clerk rang me up and even put my windshield wiper on for me!! Awesome people at Auto Zone! Thats exactly why i keep coming back!! Great service!

Seems like no matter what I always receive the wrong parts and when I come back for right part its not in stock!! So frustrating

They help me find exactly what I was looking for and got me out super quick.

They had are part! Windshield wipers working again. 😊

They had the plugs I needed for my Nissan.😄

I’m going to generalize all AutoZone’s together your experience may vary at different locations but this is my experience from the past 20 years and the many times I had no other choice but to purchase something from here.I think most people are fooled by all the commercials they see on TV in the Internet. AutoZone is no way shape or form cheaper than most local parts stores the service is terrible. I’ll give you an example I stopped at an AutoZone on my way to work to pick up a headlight for a car that I was working on later that day at AutoZone the headlight was 18.99 made by Wagner In my mind I was like I don’t remember them headlights being that expensive I had purchased them in the past” but could they really be that expensive” so I returned my car and I called a local parts store that I do business with fairly often and they tell me the same headlight is $3.76 !!!! I was like well of course I’m gonna drive out of my way to get a part that’s almost $15 cheaper. This is only one example but if I was pressed I could give several other examplesIf you want quality parts and good service visit a different parts store.

3 out of 5, I brought back a starter along with a receipt and the dude told me “oh thats the wrong receipt. I believed him because I thought it could of been a battery I bought just recently & I did not read it correctly... Anyways he then moved me to a different cash register for the refund. They then tried to refund me the incorrect amount. He disputed it with the manager and got the correct amount with my original receipt (that was actually the correct one) stay sharp around these sneaky guys.===========================================================Yearly Review UpdateNot much to say I havent been back their since. I hope they are fixing their problem with deceitfulness.Stay Safe Google People

Customer service was great very busy but well maintained store

Very helpful and they know what theyre talking about

The auto zone store on Hall and division is the best auto zone store you have. The young lady you have running the store is very friendly and her hold staff is good people and they make you feel welcome. They donot mind going the extra mile to help you. Thank you for having this store in the neighborhood. And the beautiful young lady who run the and the people that work with her You go guys!

Wylie helped me out with a replacement battery. Very knowledgeable, quick service. Highly recommend you talk to him.

Very busy but still got a battery test quick.

They dont have staff that can take cash. They actually refused to ring me up while the employee was on hold. The customer he was helping suggested it and he still refused. The people that can check your engine light readings are few so waiting for that took forever. Just let them get their staff back up to normal and maybe they will be better. Until then Im going to Napa right down the street.

Had the parts I needed right away with online order/ store pick up. Thanks guys!

Stop by to buy wipers and the guy who assisted me was vey nice and right away offer to install them Thank you! Didnt catch the name

Always happy to help and quick about finding what I need.

Everytime I need auto supplies I love going here. Friendly and knowledgeable service each time.

Whoever manages this place better keep Enrique. Hes a Workhorse and he was running around helping a lot of people. Hes observing of whats going on around him. He was able to provide me help, provide me all the tools I needed to get my battery out, and go back inside and serve another 5 people. In between myself running in and out the other sales rep wasnt doing half the work he was. Thank you for great service.

Would prefer a bigger store with greater in stock selection but they usually have what I need and the prices are reasonable. Good hours.

Steve C and Shannon really helped me out!Thanks so much

Great serviceClean store

Always has what I need.

Great service, if your check engine light comes on, come here first for a free diagnostic reading and printout. This way your not walking into the repair shop totally blind.

Love the workers they are super helpful and awesome

Do they carry parts? I was running across town to advance when my son advised me that there was an auto zone near. So I went for a valve and some clamps. The shelves were empty!! When I asked an employee if they were in the back I was told no and that the truck comes tomorrow, I asked your gonna have a truck full of valves and clamps and he then stated probably not and that was it. Didn’t ask what I needed, attempt to call another store, nothing, just a see ya later. That was the safest auto zone I have ever been to.

Friendly staff, gets you exactly what you need.

Josiah was very helpful today when I came in to get a new serpentine belt. He went the extra mile and I appreciate his kindness and help today! Will definitely be back at this location.

Finding car parts & having them installed is no walk in the park; it can be quite frustrating. Auto Zone provides an abundance of car parts at affordable prices. I received knowledgeable & friendly service from this companies sales associates. Along with their customer satisfaction guarantee they also provide low prices and a warranty to back up their product.

Nice and helpful staff

The staff are very knowledgeable about parts. They try to offer speedy service... And do so without compromise.

One of my run to stores.

My car parts place to go. Reasonable prices.

Great service great people good discounts cant ask for anything better.

After 25 years they still honored my life time warranty items no body else can come close

Always great customer service. I had a right rear blinker go out and the woman who helped replace the bulb was fantastic. I could have done it myself if I had the proper tools but since I was there and they do it for free...why not. Thank you Auto Zone!!

My son and I walked in and asked for help. There were three young men behind the counter. We showed them what we needed and they literally laughed at us and directed us to aisle 6. When we could not find what we needed and asked for more help they were unable to!! I work in customer service and will NEVER go there again.

Great store...Great 👍 people.

Sometimes good, could be better

Andrew helped replace my battery and he was an absolute delight! Very helpful and polite.

The store itself is easy to navigate through. The staff is helpful when it comes to finding parts or looking parts up, but I was under the impression that they would be able to help me install simple items on my car, and that is not the case, so dont expect that when you go to AutoZone. They work in vehicle retail, theyre not mechanics.

Diagnostic machine wasnt working

Good place, helpful employees

A Good Clean Place To Buy Automobile Parts and Accessories! Join Their Rewards Program and Earn Discount Coupons. They Do ENGINE REPAIR LIGHT💡ON, DIAGNOSTIC SCANS Too! PLUS➕ Give Military and Veterans Discounts and Will Install Your New Wiper Blades, and Headlamps etc... 😀

Under the hood and below the belts in employees harsh treatment of each other. A poster store for why customers should go to Advanced Auto, Nappa or someplace else. Managers disrespected employees wearing red shirts in front of customers. Slow, almost robotic like service from what appeared to be unhappy employees who either had little to give customers after being down graded my management. Managers appear to have forgotten that it is the customers and their respect and loyality to people; ie, customers and fellow employees, which makes an enviornment people look forward to coming back to. Thank you AutoZone corporate for your response. However you did not address the treatment of your employees by other employees, often questionable leadership on the regional or district management level.

Go to advance auto or napa staff here is ineptly prepared

I find that a lot of items here are fairly overpriced, especially compared to online (go figure). But, then again, depending on which location you go to, the staff are usually pretty great and are willing to help. I like being able to go in and ask questions about parts that I would otherwise would have just bought online and maybe regretted getting.

Called for a part, told the woman who answered my cars info and the part I needed. I was put on hold so she could help a customer who walked in after I called. After a reasonable wait time the woman came back on the phone and said yea I repeated the information I originally gave her including that my car is LT which she insisted didnt exist. When I explained that Ive researched this part before and know for sure that my car is LT and the that part exists, she suddenly was able to find the part. Im now going to drive out of my way to find the part elsewhere to avoid further unprofessionalism.

My go to auto parts store. Great service, they are always ready to lend a hand. They have always treated me great.

Helped me find out why my check engine light was on quickly, explained what I needed to fix it and gave me a printout of the part required.

Ive been to the 28th street location (in Wyoming, mi) a few times & each time theyve been incredibly helpful. Tonight I was helped by Ricky & Heather. They were super nice & stood out in the rain to help & didnt make me feel stupid which is super appreciated.

Went in for a headlight bulb this morning. The staff was wonderful and even helped install it. Pretty nice considering the dealership was going to charge me over $100 to do it. Theyve made a customer for life. I cant thank them enough. My advice to everyone is to only buy your auto parts and needs from this Autozone.

Super helpful in looking up a specific part for our vehicle. Wish Id have gotten the employee name because he was super friendly and went above and beyond.

The staff appeared to be very green and know little about cars other than what the computer could tell them. The person who helped me provided pretty poor customer service and did not seem happy with his job. I had my check engine light scanned and was offered a print out but no other help. Id rather go to a parts store with an experienced crew even if it means paying more.

The people are so hopeful. They help with everything.

Very nice and polite staff. Very helpful and they installed my windshield wipers.

I was there on a Saturday afternoon, they seriously need more help. I waited for nearly 10 minutes to PAY for something that I had found on my own after waiting another 10 minutes for the help (2 people) to get freed up.

I love going to this location, staff is always very helpful and attend to my needs without making me feel like a dummy! They always explain things in depth and what Ill need .Thanks for all the help over the years!

I bought a part from the Alpine location and they gave me the wrong one. I called this location because they were the only ones open and explained everything to him and he told me that the alarm gets set at 10 sorry we have to lock it up. Im calling BS couldnt help me out when you guys messed up!! I wouldve been 5 minutes after they close to fix a problem thanks guys 👎🏼

The last 2 times i was there they have not been helpful at all but before that they were the go to place and very very helpful. My rating for them went from 5 star to 3 star.

Seem to have enough staff whenever I go to keep lines short and moving along which is always my biggest complaint about these places.

Some of the workers are very knowledgeable and know what tool is necessary. Bill told me what tool I needed to get the job and I rented it with the rest of the equipment I needed to finish my job. If autozone doesnt have what I need, then I just drive down the road to Napa. They also have quality parts and incredibly knowledgeable staff.

Brought my battery in to be tested because my car wouldn’t start. Came back an hour later because they had to “charge” it and they told me the battery was “good.” Ended up having to tow my vehicle to a repair shop for that shop to call me and tell me my battery is dead and only has 5 voltz when it should have 12. Thanks autozone for wasting my time and causing me to spend more money. Would’ve been just fine with buying a battery from your location. You’ve lost me and my entire family as customers.

Very professional and friendly staff

Only 2 ppl working when they seem to always be busy in the evening but they dont ever put more ppl to work around their evening busy time. Waited over 20 min just to still have to wait to only buy power steering fluid. After 20 min of waiting I left to Advance Auto where I was helped immediately when I walked in the door. And checked out in less then 5 min.

Good service!

1st was greated hi thanks for calling then even with part on me a simple fuel filter they couldnt figure out omg waste of time for parts. Might be good for batt. & check engine light reading for free but thats it & even then check it somewhere else

Gentleman was one it, knowledgeable and fast ! They had my part and AUTOZONE didnt so I left the zone !

In and out quickly, loved it.

Didnt have what we needed, but the service tech said that he would be able to special order parts needed. That was good customer service.

Shout out to the staff....very friendly and helpful!

Great service

Only once have I gone in there and had a nice employee. Most are grouchy and ornery. I live a block away so I do go in often.

Very helpful and informative. I am a very satisfied client

The guys did a great job today I bought a battery and they put it in for me and they went above and beyond when one of the cables broke and they replaced it.. Awesome job thank you.

The products are good, but often the customer service is very slow.

Good parts store usually have whats needed on hand.

Every time Ive gone in there, the employees are friendly and know what their doing. Will continue to come here for my auto parts needs.

Very helpful. Unfortunately I cant remember the managers name but he knows how to run a crew

Always there to help you out

Absolutely worst service I’ve ever had. Ordered a part that was time sensitive said it would be in two days. Waited a week checking in every day. Came in 8 days later and they said it’s not coming don’t know why. Had no solution besides if we wanted to “try again”. Ruined my time frame to get my exhaust on, that broke and didn’t give a single care in the world. Didn’t even say have a good day. Hopefully the manager will call trying to make our experience better. Will go to any other car place when possible.