Took very good care of me. Didnt sell me parts originally told him I needed. Very impressed. Polite, very patient. I will definitely recommend

I went in to have my A/C checked. I was told it was the seals that needed replacement. $471.00 later and 2 days pass and it’s not blowing cold air, plus Freon is ALL over my engine and I can also smell it when the vents are blowing. I called and told them it’s doing the same thing (not blowing cold air) and was instructed to bring it back in. 24 hours pass and Joseph calls me and says it’s the lower line that’s actually leaking not the seals and it would cost $680.00 to fix. I already paid $471.00 for you guys to find the problem and fix it. So I asked for my money back. He told me there was nothing they could do and I would have to pay yet again. What kind of business tells you they fix something, when they didn’t, then tell you to pay again after they unprofessionally and unsuccessfully failed?I recommend people stay as far away from this place as possible. The manager wouldn’t even give me the owners contact information. My wife and I are also looking into legal ramifications as well.

Its a hot mess Express happening at this location. Very bad management. Very pour communication skills. My car was there for 3 hours. I had an appointment.They did NOTHING. Then told me my job wasnt getting done today anyway.Not reliable. Not dependable service.Suggest you go somewhere else.Pretty sad. I was just getting an alignment.Cant call me to say something else is wrong with my car. When I got there I felt like the guy was giving me a line.To that tuffy store owner: Dont book appointments if you cant keep them.I still have to get an inspection to find out whats wrong with my car. Since I also did not get a report on what they found wrong with my car when they returned my car.

Went into this tuffy store on a what I thought would be a busy Wednesday morning to find out about financing an all new brake job on front and back asked what it would run me as I am a delivery driver so having good brakes was a must! Well after getting the quote and the approval I made an appointment for the next day however I made 1 delivery and my back brake locked up. They were able to get me pretty much right in the same day and got it done in 2 hours! The people at this location went above and beyond! So thank you!

I went there to have my engine checked out they told me I had a bad motor. So they tore my engine apart told me I needed a new one then they didnt put anything back together so I couldnt get a second opinion because I would have to pay to have it put back together before they could look at it. ABSOLUTELY THE WORST PEOPLE AND SERVICE EVER

My fiancée went to get the A/C in our truck fixed. When we got it back it worked for maybe 2 days. After that it went out again we took it back. Just for the manager to tell us they fixed the wrong part and that we had to pay to get the right part fixed. No negotiation no reimbursement nothing. Then we called for days to get the owners contact information and got the run around. Horrible place manager not professional at all. If I could rate 0 stars I would.

Had an appointment for a Wednesday to get a rough idle and battery light checked out. After not hearing anything all day, I called close to their closing time and they said that they looked at it and nothing was wrong. Why wouldn’t they have called me l? And why was my car sitting in the exact same place seemingly untouched? I asked them to take a further look while explaining what exactly was going on, and requested at the very least an oil change which was needed. The next day I hear nothing. Friday I call again and was told that they replaced a battery terminal without my consent, and did an oil change. They stated that the problems were fixed. Fine. I went to pick up my car. Besides the fact that there were no company floor mats to protect my carpet like most places use, I now had two additional warning lights on my dash, including one for the convertible top which should not have been touched at all! The rough idle was not fixed and the battery light came on. I WAS WITHOUT MY ONLY CAR FOR A WEEK WITHOUT THE PROBLEM GETTING FIXED, IN FACT GETTING WORSE, AND OUT $70. WORST AUTO SHOP EXPERIENCE OF MY 30 YEARS OF LIFE.

Noise in front end payed and complained about the work said nothing wrong with it keep car for a week and problems still going on took car to Midas and they didn’t lube and I could have been in a bad accident

The owner was the most helpful and explained everything that he looked at and checked.

Called for a service quote and there was no answer. I went to website and emailed for a quote and no reply. I found a place where I could just stop in and get quote and service on spot. Probably would never contact this place again as customer service is not a concern or priority for them.

Called cuz I was hearing a clunking/clicking noise when I turned and at drive thrus when I started n stopped, they got me in right away. I was sure it was going to be a pricey fix but it was just snow under my tires next to the brakes and I kept hearing a hissing noise in my vents when the air was on low which turned out to be leaves in the cabin filter. Thankfully nothing major was wrong but Im so grateful they removed all that for free and assured me nothing was wrong on the front end which I was worried bout. Thanks for the help and peace of mind!!

Needed exhaust work. Exhaust had separated right after the resonator, which employee kept insisting was the catalytic converter. Right then, i had lost faith in letting anyone here near my vehicle . This location gave me the highest quote out of every tuffy i stopped by that day to get quotes from.While my vehicle was on the lift, every single employee was smoking cigarettes in the shop which permeated into my vehicle as well as other customer vehicles im sure. I thought was incredibly unprofessional.Decided to bring my business elsewhere.

I get all my repairs here I live the fact that I can pay for my repairs over time with payments...

I called about a certain problem to my jeep and they took me in right away .it was a clamp the broke and they fixed it right away .I have taken my car in many times and always got excellent service people there are awesome ....thank you TUFFY..another satisfied customer

Steve the manager was super helpful after I found out my cars motor was bad after just 13 of ownership. They were fast, friendly, and knowledgeable! He even went so far as to help with calling the dealership to ensure everything necessary was communicated and maintained a professional attitude through the whole thing. These are good people working here and I will 100% attest to that!

Too slow too expensive, I just want to change my car battery, they give me 260 bill, I feel too much, they said the reason is it take a hour long,that’s why expensive, I go to auto zone change battery, it just 10 minutes work !!!! So, I can’t tell tuffy auto is a professional place to go, I am sorry, never back..

If I could give 500 stars I would!First off STEVE is absolutely AMAZING all around!! From my very first call to Tuffy he mad my experience incomparable to any that I have ever had in dealing with my car/ cars. He is beyond accommodating, patient, nice, and straight forward.Brandon was also SUPER nice!! They had my car ready in a day! It runs like its brand new. I cant say enough how HAPPY I am with Tuffy and these 2 guys! I am pretty sure I found my forever mechanics and would highly recommend anyone that hasnt been to Tuffy to at least give them a call. :)

They always give me great service and are the best advocate for me and my vehicles. Their staff always goes above and beyond my expectations. Recently they diagnosed several mystery problems which led to my having other work redone by the car dealership under warranty saving me big $$.

Good service nice pe3

The manager Sean was so very nice really informative and treated me like a person. When I came back to pick up my vehicle Kyle the front counter guy made sure to reiterate what they had done. I wasnt made to feel stupid when I asked questions. Thank you so much for getting me back on the road with a price I could afford! You guys are Awesome!!!!

It’s hard to find honest, direct, and helpful service centers today, but Tuffy’s on Clyde Park is that shop. I take 2 cars there for oil changes and each time I’m more impressed. They give me honest quotes for bigger projects, provide valid timelines to complete the repairs, and they never act disappointed or shame me for not completing the work immediately. I’m going nowhere else they are perfect.

Very fair prices for excellent work. Have recommended them to multiple people. Definitely a mechanic you can trust.

They always fix the problem but ironically every time I leave there theres a new noise or something new that needs to be fixed on my car. 🤷‍♂️

Ran into some car trouble and came here due to it being so close to home. I cant say enough positive things about this place, and the staff. First time I didnt leave feeling screwed over. This will be my new go to. Steve was honest, friendly, knowledgeable, and overall pretty great!! Give em a raise Tuffy 😊

Super nice place with friendly employees, will return

I dont know this business but here is a picture from the street

I brought my car in because I thought I had a simple issue with my ABS system. Turns out I had a lot of alignment issues and needed a lot of things fixed and replaced. Sean and his team were able to look at my car within two hours of me dropping it off. It ended up costing me quite a bit more than I anticipated (due to the number of issues). Sean sympathized with me and after he was done fixing my issues, he gave me an alignment for free. My car was done within 24 hours of me dropping it off and Tuffy offered me some great financing options to make it easier on me. I would recommend this Tuffy to anyone needing a quick fix.

The service is good when they can get you in. Its typically always busy. I called Tuesday to make an appointment for Friday at 3:30. When I got there Friday I was told it will have to wait till Monday because something went wrong with another customers vehicle.

Early morning bad attitude from service desk could not make any appointment because lack of knowledge on their part and short-staffed

Brought my car in to have the muffler or fixed 3 times later found out Im gonna have to crawl under it myself to fix it after they tried to other times also gave me a free oil change for my troubles didnt even put oil in my car drove halfway across the country without finding out until I got my next oil change this place is an absolute joke away see your time wasting your money a complete argument go someplace else

Feb. 18th 2019...The ladies and gentleman that work at this facility are very friendly very knowledgeable and try to do whatever they can to make it more affordable they have very fast service I am very happy with this facility Im glad that my friend referred me to them I will use them for all my auto repairs from here on out. They also have a snap finance card available so that you can make payments it helps a lot with expensive repairs.

They couldnt figure out what was wrong with my car so they told me my transmission was bad so i took it somewhere else and they replaced the e.c.m and problem fixed. Transmission is fine

Great and helpful

Listen to the reviews, and do not take your car here! Theyre either extremely incompetent at even the most basic of repairs, or just trying to shake as much money out of you as they can. Either way, you will want to avoid this place at all costs.They charged me over $600 to put a new alternator in a ford escort. This is a very simple and basic repair that is not complicated or difficult. A good shop will charge between $100 and $200 in labor to replace an alternator. A terrible one like Clyde Park Tuffy will charge you six times as much. In addition to this, they charge extremely high prices to order parts for you. The parts they ordered for me cost over twice as much as they do from any parts shop or online.I strongly suggest you go elsewhere because this place is a rip off.

Very fast, friendly, extraordinary helpful, knowledgeable, and convenient. Thank u guys for a simple fix.

Ive used this Tuffy for years, not any more...i call, the guy answers and just says hello, so I wasnt even sure if I reached the right place (they been closed cause of covid), I asked for a price for a fuel filter replacement, was told they dont offer qoutes over the phone and then they just hung up....its a fuel filter, no different than getting your oil changed, they should know the cost for each vehicle, that stupidity alone will keep me from ever going back

I feel slightly conflicted about my experience. My repair cost were exorbitant but desperate times call for desperate measure. However, after a nearly 1200 bill i came back because one of my brights was out and was told that i would need a multifunction switch replaced and the part alone started at 500 dollars. Now after the first time I knew well enough to go online and try and locate myself and couldnt find a single one over 40 dollars. I also called another mechanic who requested I bring it in and come to find out I had tried replacing the old bulb with the incorrect bulb. A second opinion literally saved me more than 475 dollars. I really hope it was unintentional. On the plus side all the guys are extremely polite and personable

They have good mechanic and a awesome team

I had an experience with Tuffy They let me spend a whole lot of money .....on my front end almost totally replaced. ......as I was going back east ....(8 hr drive...) I kept hearing this thumping..... was pulling to the left. After going back, more than once ....taking it for drives they said everything was fine.....not comfortable w their answer I insisted they them type in notes under comments saying I was still not happy and the problem.BUT THEY ASSURED ME I WAS SAFE TO TRAVEL. long story short I went east came back still heard noise .i then took it to another place only to be told .... Tuffy never tighten one of the bolts on the strut and one was missing. !!!! Cost me $25 for the new guy for his time and haven’t had a problem since that was last summer !!! These people were willing to sell me Anything to make their margin but couldn’t find “a loose bolt “or see there was “one missing” on what they Replaced. SHAME ON THEM ! Never Ever Again will I go or recommend...EVER...it took me this long to comment cause I was so upset ! If that ever fell broke hitting a bump or something. ..................lucky I don’t call att generals office and BBB!

Mechanics are honest and very knowledgeable. Front of house will get the best quality and cost effective parts for your vehicle. Nice restrooms, t.v. and hot coffee.

Day one of our family vacation and our car overheats in GR. The closest place was Tuffy auto. It turns out the last guys who did work on it didnt tighten the radiator cap. Mike topped us off, told me what to do on case of a temperature spike, and sent us on our way. I would definitely give them my business if we lived in the area.

DO NOT take your car here! They will rip you off. I took my car in to have a inspection done on it about a week and half ago. I was told by the manager yup your brakes are bad. They wanted $550 to replace them. Also was told that a gasket was bad on my car causing the temp to go up on my car.They wantedbto charge me a total of $1026. I decided I would get a second opinion. My brakes and rotors on my car were fine, in fact almost new. Also the real problem with my car was the water pump was bad. I stop back in there to tell them I didnt appreciate them trying to rip me off, the manger was very unfriendly. I have filed a complaint with the BBB.

Great value great staff cant go wrong

Best experience bringing my car to a shop yet! I Will refer them any chance I get!

They fixed my car, but tried telling many brakes were at 5% which was very wrong. They are above 50%. They also wanted $700 to do the job when parts are only $150. They could have repaired my small exhaust leak but they chose to replace my entire resonator and still charged me over $300. This is on a 2013 gmc terrain btw.

Tuffy service is awesome

I work on most of my vehicles myself anyways.. but if there is a job I couldnt get to myself I always trust this specific location to help me out. Even if its just advise they are willing to go the extra mile to help their customers and provide honest quality work.

The emission light came on my car. I dropped it off for a diagnostic. They said it was fine and maybe it was a censor so I should take it to the dealer. The dealer quoted me on $450 worth of work (hoses with holes in them, etc.) under the hood. I called them back and asked why they did not notice these issues. I was told they never even looked at anything under the hood. Just ran the diagnostic (charged me for it), and then said it was a dealer issue.

I like tge service and prices

Too expensive

These guys are the greatest. So polite and twice now they fixed my car the same day and financed me!!! The first time my breaks and rotors and calipers went out....i was stuck and had very little money. Chris worked very hard to get me approved for financing with my horrible credit! Now my fuel pump went out and they towed it to the shop and fixed it within hours and financed me again!! I would be stranded without these wonderful guys!! This is the only place I will take my Van.

I went there with my 2007Dodge caravan, I explained to them the issue and they said they would check it out. 10 mins later a guy comes out and says its the struts and back shocks. We said we would just get the struts today.for struts and shocks they said would come to over 800$. I was treated with a lack of respect. I recommend going to auto care experts just down the street with the green fire truck in front. They are honest... And they check everything on your vehicle. Dont go to tuffy

The manager did a great job on getting out on the road and the service was very warming

This place has great service and a friendly staff. I feel that I can really trust the work they do for me.

Horrible customer service....they charge you for guessing at repairs instead of diagnosing the problem correctly the first time. I spent $700.00 on repairs, took 3 times returning to the shop to get the problem fixed and left with a big dent in my car!!! After going around and around with the manager, the owner (who I have still yet to hear from) offered to pay half of the dent repairs total damage $500.00 so he offered to pay $250.00 or $200.00 directly to me if I wanted to live with it Why should I have to live with damage done to my car while in their care or have to pay the other half to get my car fixed!?! SPARE YOURSELF A HEADACH, STOMACHACE AND A BIG DENT IN YOUR CAR AND NEVER GO TO THIS PLACE!!!!!!! They dont even deserve a 1 star!!!!!!!

Charge 5 Times more.....After attempting a brake job by myself over the weekend I ran into a problem removing the 2 bolts that hold the rotor in place. Stopped by this location and asked if they could cut the bolts off for me and was quoted the price of $100.00 when I said A HUNDRED DOLLARS the counter man said yea its not easy I said thanks but no thanks. went around the corner to Monroe Brake & Tires and they charged me a total of....wait for it.....$20.00 and it took them about 15 minutes!!!

Great Service

Very good customer service

Goid place for many things to repair on cars

Very knowledgeable and friendly staff.

I brought my 2010 Mazda 6 in for a brake job expecting at worst to be in it for around 400-600 bucks. Being that it was December and Christmas was looming close with 2 small children the lure of tuffys no credit payment seemed like a great way to avoid shelling out the lump sum right off the bat. After waiting around a half hour or so the desk worker came back and informed me my entire brake system from the master cylinder to every brake pad needed replaced and also told me the master was a special order which wouldnt be there for 3-5 days. He then showed me an outrageous quote of 1,800 dollars!!!! Almost 2 grand for a brake job? Incredibly disheartened I relayed to him I couldnt afford that even with his offer to spread that amongst 3 months with a 600 dollar down payment. Even with what seemed like a genuine diagnosis I had major doubts about its accuracy so I began to look around for a smaller locally owned repair shop and came across one with great customer reviews. After dropping my car to one stop auto I quickly received a phone call with a 600 dollar quote and the great news that basically everything tuffy had told me was either misdiagnosed or a flat out lie. My vehicle is now braking beautifully and Im still able to give my kids a great Christmas. So in conclusion unless you wish to spend 3-5 times more money and be completely lied to you should avoid tuffy like the plague.

They did a good job on my truck

I took my car there to have an estimate done for the intake manifold, and not only was I treated with no professional courtesy, but after a 10 min inspection in the parking lot...I was given a quote of just over $1000 to fix the issue. I then proceed to go to Auto Care Experts and for the exact same thing, and they gave me a price of $460. Goodbye Tuffy, I will never go there again, and I will encourage everyone I know to avoid this place like the plague. Rude service, unprofessional attitudes, and a genuine lack of knowledge that this Tuffy represents to me is disturbing.

I took my car to Tuffy yesterday Jan 11th with an issue that I had no heat. I dropped the car off and just told them to call me when finished. About 10 mins later, I got a call from them saying that the problem was my head gasket and the price to fix it would start at $1600. I told them I would come pick it up. I returned to the shop and told them I wanted to take it for a second oopinion. And the man behind the counter...very rudely said Well, you do that!. I took it down to sears it took them an hour to look over my car, which was fine with me cause at least they were looking! Turnes out I had a leak in my radiator hose, $130 to fix! Far cry from $1600!!Tuffy did not even look at my car, they just hooked it up to a machine and said yup this is the problem.NEVER TAKE YOUR CAR HERE!!!! THEY WILL TRY RIP YOU OFF!!

I went in there because my tranny was acting up and they said i needed a new transmission because a silver peice was sticking out of my transmission. I then took my car to a local mechanic and he said never to take your car to tuffy again. The silver peice was just the tranny seal so instead of paying 3500 dollars for a new tranny at tuffy, i only had to pay 200 dollars for new seals and tranny fluid. Dont ever go to tuffy

STEER CLEAR!! ENTER THIS TUFFY AT YOUR OWN RISK OF FACE LACERATIONS!!! Possibly by the protection of a higher power, I was able to leave this Tuffy with both of my eyeballs unscathed! Here’s what happened. On the morning of July 25th of 2012 I turned the key to my car. It turned over but refused to start. I called various garages gathering diagnosis quotes. I eventually spoke with an employee of Tuffy. The employee told me diagnosing my car would be free as long as they found the issue to be with either the lack of spark, or bad fuel pump. He disclosed beyond those two specific things, a $38.00 charge would be applied for detecting the car’s problem. To me, that sounded like a fair deal. The next morning I dropped the car off to this Tuffy. To avoid any misunderstanding, I double checked with Tuffys employee about their diagnosis policy. He assured me that the estimate would be absolutely free unless it was a problem other than the two aforementioned issues. I then returned to my job. An hour later I received a phone call from Tuffy informing me of a broken fuel pump. I took this as good news. At least I didnt have to pay for the estimate! He gave me a repair quote of around $730.00. I notified the man that I could not afford that price at this time. Later that afternoon, I returned with a friend to retrieve my car. When I attempted to gather my key, the employee declared I owed $38.00. Since this had directly contradicted his previous affirmation, I rightfully questioned the expense. Bless his heart, he tried his hardest to emulate a genuine professional. He said lots of words, desperately attempting to construct an appeasing explanation. Alas, his valiant effort to provide justification of the $38.00 fell short. Still leery of the specious charge, I repeated my inquiry. Exhausted after about a whole 2 minutes of struggling to legitimize the fee, he aborted. Frustrated and befuddled, like an angered primate, he ripped my key from his clip-board and flung it at my face. “HERE! TAKE YOUR KEY! IM NOT GONNA ARGUE WITH YOU!” he exclaimed. I believe aggressively chucking car keys at customers heads fails to comply with Tuffy’s mission statement, ” To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service” But I digress. Thanks to my highly honed car-key deflecting skills, I was able to avoid injury to my head. I couldn’t help but feel pity for the disheartened highbrow. I abstained verbal reply, realizing its fruitlessness. I simply regained my key from the floor and proceeded to relocate my car. In conclusion, directly related to the dazzling display of barbarism, I will not be returning. How disappointing. I was very much looking forward to a long lasting relationship with this Tuffy. Because of their close proximity to my office, I had planned on using them for all of my future repair needs. Oh well, there are plenty of local competitors we can relinquish our money to. I will dutifully update this review as soon as I locate an authentic auto repair business.

Where do I start Chris the manager was very rude and unprofessional.i use to like tuffy will never use tuffy ever again lost a customer far as Im concerned this was one of the worst experience I have ever encountered and surprised Chris works there and maintains his job they should secret shop them based off these negative comments to verify how accurate they are I can atist to that

My car needed brakes and they got the job done in just a couple of hours for a fair price. Highly recommended!!!

...great service!... and very friendly staff!

I HAD MY BREAKS AND EXHAUST SERVICED AT TUFFY BRAD WAS VERY FRIENDLY AND DID A GREAT JOB GETTING MY CAR FIXED IT WAS A FAST AND FRIENDLY EXPERIENCE I WOULD RECOMMEND THEM TO EVERYONE

Make life easy for people on costly car repairs(talk to CHRISOWNER😀

Charge 2.5xs parts cost, and always try to get you for every repair all at once or nothing. They get you with financing, and tell you every other shop around are crooks. Take your car elsewhere. You will be glad you did.

They are a very greedy, money hungry company..I will NEVER take my car there again. Charged me over 6 times what another car shop would charge.

Good quality work

Terrible, they took my money, and quited things doqn

Best people for the job and good deals

Great friendly service

Whats the catch? Youll be surprised. And go somewhere else,

Good

Awful is all I can say i had them fix my car twice a new fuel pump them a starter had to get replaced again.

Friendly service.

Steve is awesome!

The prices was way too high.

Horrible service and prices!!!!

Get it done right the first time

Little overpriced!

They tried to get over on me

Expensive

They serve very fast and authentic