Whenever we have phone issues, we go to the Verizon store in Yuba city. The people who work there are very nice and helpful. They are not just trying sell you the most expensive phone, but they ask you questions and listen to what you need. Our last time in there, the guy explained about what phones do what. I am glad that I could write a good comment for them because they were especially nice and helpful.

Employee at 11am was more interested in getting soda for the team then the store of customers with 3 people waiting. I had an appointment. Didnt seem to matter. Not one employee greeted or checked on us. After the soda he went to stand by the door and ignored all customers. 11.3.21 was the day I didnt become a verizon customer or buy an expensive new phone.

They have the Bestest workers,Phones & it is easy there!EveryoneShouldGo here!

Very poor service I go 3 time to fix my bill issue they didnt fix it verizon keep sending me over charging bill andYesterday I go to verizon store again and store manager told me you an charge your service carrier he said go to another carrier

Save your time and money, dont go to this store. Very unprofessional, untrained and lacking in customer service. I have a business account and they couldnt figure out how to sell me a phone and make the transaction. Went over to the Verizon Store on Harter Parkway, easy peasy transition and purchase. So great the store on Harter Parkway, I bought 4 phones for the business.

I have samesung galaxy S9 plus.and because of some minor issues it shows weak signal I go over there and ask leady that I have new phone and varison service but some time it shows weak signal she said no problem I change the SIM card and after that it’s works good.she change the card and installed some thing after 20 mints she told me only internet is working on your phone you can’t call with this phone.I asked her why, she said I don’t know.I said this is my new phone and I give you to solve the minor problem but you created a big problem for me.she said we are not doing anything for you sorry.we have new phone here you buy new phone. I talk with manager he said same things,In short, no body listen me over there and asked to buy new phone I have no option left and buy new phone from there .I recommend you every one never go over there. They people always increase your problem except solution.

Friendly place nice city Ill come back soon

Waste of my time waiting around to be acknowledged then being told it would be an hour plus wait. I had a battery issue with insurance coverage.told to check online.

I had just bought the phone and accidentally locked myself out of the phone, it’s an Apple iPhone SE 2020, went to see if they could restore the phone for me or help me out in any way possible. They guy told me “We can’t do anything for you, not even the FBI could get into it” which made me worry I just bought this phone that I can’t use. Went home, read some articles and ended up restoring the phone myself & getting access to the phone again. Ridiculous.

Terrible customer service.we were told They would not answer any questions without an appointment, with no one in the store and 3 workers playing on there phones. When we asked a simple yes or no question she told us to go online.Just go online. They don’t want to work anyway.

Expensive AF,,, but best cell service...lol

Boy oh boy, the guy helped, made it look so easy without acting like a know it all, well mannered and VERY HELPFUL. No bad words for this review

Great customer service. Helped me find great deals for a replacement phone.

I made an appointment at a certain time, they say if youre more than 15 mins late theyll cancel youre appointment so we were on time. Were got there and 2 people were at lunch, weve been waiting a half hour and still nothing!!!!! Irritating THEN thru promised they would text me when someone was available and never did. I told them we were going to sit down and made sure they were going to text me. They said yes. They took 2 people ahead if me. Never going to this store again. Ill go to Sacramento!!!

Things Id rather do than go to this verizon store: get a root canal without novacaine, have my toenails pulled out by a mobster, be on a 17 hour flight in coach, have my air conditioner fail on a triple digit heat day. You all get the idea. Basically this verizon store is like every other store in America. When the say theres a 15-20 minute wait they really mean 2+ hours and of course it doesnt matter if you were there first theyll serve everyone else ahead of time. Were coming in to literally spend at least $1000 so they should treat their patrons like they have other things to do than spend 7 hours at a verizon store.

They wanted to charge me $80+ For a cell phone charger (one you plug into the wall)Beware THIS STORE WILL TRY TO RIP YOU OFF!!!!!!!

They dont service what they sell.

They treated me well.

They think customers are beneath them. No customer service. Not there to help. 6 people working only to tell you to call Verizon? Aren’t you Verizon?

Excellent, the staff is very helpful and very considerate.

Very professional and patient. Willing and able to help with everything

Francisca was amazing. Thank you for your help.

This store sucks. Was told several hours wait to get in. Went to other store in town great customer service

No help at all, we tried activating a phone over the phone and had trouble, we came here for help and they told us we needed to make an appointment or call again (our original problem). We then couldn’t do activate the phone and called their store to which they hung up on me and wouldn’t answer. Go to any other store because the customer service was terrible.

Very informative.

Good phone services, costumers assistant offer more than what deliver on personaL services

Very good service

The manager Mandy makes your experience the best you can have

Expensive and so frustrating!!

Dont go here. They didnt have the devices we wanted so they ordered them and shipped them to the wrong address without ever even asking what our address was.

3 service agents 3 times over 2 hours on chat to finally figure out simple problem.

Had a lady help us forgot what her name was, we bought 4 phones! Almost didnt help us set up our phones, took another customer while she was still setting up our phones. Did not help us put the expensive 50 dollar screen protector on. Which later was installed wrong on phone at home by me after trying to learn how to do it on YouTube. Worst customer service Ive ever received from a phone store. This was during christmas and I understand that they are trying to make sales but helping another customer while my phones are still in the boxes and hasnt even been turned on yet is beyond the worse experience Ive ever had

Had a fantastic experience with the customer service given by Mandi and Nancy. They went above and beyond. Totally appreciate all the help that was given by both of them. Great job girls 😁

This verizon store most terrible, I will give 0 star.

Awesome service vary helpful

I was a bit reluctant to go into this store because of previous reviews, but I had an great experience! Their customer service was fantastic! All of the staff members were extremely helpful and although they had a lot of customers the day after easter, they kept checking in with me letting me know that I would be helped soon. Alex was really helpful and knowledgeable! Staff was very friendly! One of the best experiences that I have had at a Verizon store in years!

Miguel And Dana Are The Two You Want To Work With.. Amazing Customer Service.. Clean Atmosphere.. All Around Best Verizon Store!

Sales people lied to me first to port my number and then to get into their post paid plan. Then they say if i want to unlock my iphone 11 pro max i have to pay it in cash right away, after i did that and i want to convert it to prepay which cost me 200$ credit which i was getting in port proces they felt they are not making any money out of me they kept my phone locked, when i asked them to return it first they fight me and be rude with me, then they asked me 50$ stocking fee and i agreed and then new drama!! They said they can’t return it cz its paid off and now i have to live with that phone with only verison for next 55 days, alex is the guy who misguided first time me and bianca was the girl who was rude and misleading second time and manager fransisco told me it unlocked out side USA, and told me there is no way he can proove it and told me to go on google and find it my self, he wanted me to get off from their store and can not give me anything in writing, i have 43 mins 25 mins and text messaging conversations with tier 2 tech support to prove my point, verizon wireless sales team is nothing but a group of scammers and i hate to say but i will never go to that placeAs owner replied to this post with a reference number, i did respond to them on provided email but nothing happened, also my phone is locked over seas also, to unlock it after market is offering me 400$ extra, shame on verizon staff. Cheaters

Only see this place when forced to upgrade..both times I switched phones was at the cost of all my photos and contacts, even though they kept saying everything would be fine..NOT!!!

Great ! Got what I needed and the young lady that helped me was very nice ! I always like going there !

This is the best Verizon dealer. Ive always been treated by friendly respectful people who are knowledgeable about the products.

This place will sell you products and tell you how great they are, but when there is a problem, warranty or not, they say call tech support or if Apple then take it to Sacramento Apple store. Always the same. Claim luxery of phones, but stand behind nothing. Last lady said, We are not trained for that..

They just seem to be more interested in selling products than they are in helping customers who are having problems with a product. Theres always a long wait.

No stock

Very expensive. I had to sell my first born to a guy named rumplestilskin for a phone. Dont worry the child came home after continuously annoying said stilskin.

Great service!They are the best dealer in town.

Best cell service where I am, the staff is nice, but the way things are phrased can sometimes be confusing and Ive seen people freak out in the store. Not the staffs fault, but some soft skills work could go a long way.

It was a busy day when I was there but everybody seemed to move right along with good support and not too long wait.

I found Metro inside

Had a great experience buying a new phone with help from Dana. She was friendly and professional and it was a smooth process buying a new phone. Best experience buying a new phone.

The sales rep, Bianca, was very helpful and pleasant to work with. Not only did she explain everything thoroughly, she saved me $600 and another $300 for another discount I was unaware of. I will be returning to the store for future products and services, as long as she works there.

Although it was a bit of a wait Juan was a big help and took very good care of me.

The phone girl there named Amber is very professional and courteous very helpful

Unprofessional & Very rude

They have remodeled this location. This is my preferred store when I need to go in. They always have a huge selection on the floor. They ALWAYS have them in stock (compaired to the Verizon store on the other side of Yuba by the Wal-Mart. Totally pointless going in over there they never have anything in stock when you want to purchasr lol) I like the new remodel too, makes everything very easy to view the phones, test them out, etc. And They have this cool feature if you are already with Verizon, it pops up a check in feature on your phone so you can be helped faster. I thought that was pretty cool. If you are like me and just love buying new trinkets, you will feel like a kid in a candy store for sure lol!!

I actually had a pleasant experience for once at a real Verizon store and the young lady was very nice and helpful.

Nice place, very opened. Friendly and knowledgeable staff. Variety of phones, and accessories.

Ready for the Holidays! Super service. They always take care of this grandma without making me feel dumb. When I leave I am happy and smiling AND my problems are gone, at least my phone problems are!!

So far my Phone is keeping up with me out in the countryside and mountainsides. Before no one could hear me...lol thanks Verizon should have switched hecka long ago.

Got a new phone and wanted my stuff transferred over. Over an hour later and still unable to help me. I ended up going home and finding a Verizon transfer app that no one in the store mentioned.

The workers at the store are very helpful. I did have to wait a while but the service was worth it.

Very rude, very expensive, they need to try and meet the needs of customers they would get even more business.

It would be faster to drive to Sacramento and back than it would be to go to this store. Slowest place Ive ever been to.

Quick, agent was well informed and helpful.

Not sure why anyone would go to this verizon the one by game stop and Wal-Mart off harter road in Yuba city is way better no wait time

I hate this store! Worst Customer Service EVER!!!! The associates have no idea what they are talking about. Customers are harassed with the constant question of Are you ready to purchase? Why the heck would I spend $840 on a cell phone without having all of my questions answered about it? Even when you make an appointment it still takes forever. Bring a snack, because you are going to need one. I have never been satisfied with any of the experiences that I have had at the YC mall store.

Waiting a hour for a kiosk to be free left here and went to the one by Walmart -Victra 3rd party Verizon seller

Friendly staff, but they could not help me with my issue. They let me use their phone to call Verizon customer service, problem solved.

Ill never go here again. They always mess up my account, add things I dont want take off things I want to keep and wont fix their mistakes.

Bought a tablet here paid $300Returned to store with restock feeBecause the other Verizon by game stop on a Harter parkway has them for FreeDon’t buy tablets here buy them at other Verizon

Very helpful staff.

They suck cant help with a simple phone problem really are they that stupid

Great customer service

Bad customers service and RIP off place try other Verizon retailers

Sales people lied and misled me in to getting scammed by Verizon. Verizon charged me over $300 for a defective Tablet that was supposed to be free. Now Im stuck with a 2 year contract with this bunch of crooks.

Very good service, thanks

1) black customers are subject to poor customer service.2) when you walk in store the men would start to talk among each other ignoring the customer..Especially ignoring black customer.3) long waiting time.

The most unprofessional, mean spirited, Verizon corporate store. Avoid this store and go to any other one. Seriously! The Verizon experience lacks in Yuba City, California. I switched to AT&T because of my experiences here.

Very patient and informative

Stuff shows up in your bill that you are never told about

Great service, friendly sales person, thanks

Good service and customer service!

Great service

Store sucks, customer service was rude.switching to another network.

Over crowded and a bother to go into

Ashley was great.

Wish I had never heard of Verizon.

Amazing service

Excellent service

Awesome

Verizon sucks

Okay

More or less

A very bad service, the worst that they have treated me.

Very kind people

On May 13, a woman who did not know her name (WHO IS SPANISH SPANISH? Porqe last year attended me in Spanish) told me that she did not speak it. Being that last year to sell me a product, I spoke good Spanish. It is a woman a little fat, blonde and is in the entrance.Verizon seriously hire those people? That woman suffers from Alzheimers Because she forgot things, she forgot to speak Spanish. This was yesterday at about 7 p.m. and I was one more man you ignored.

Excellent atention.

Very nice people

People there are very friendly, I solve any doubt!

I like it