Daniel was great. I made an appointment and within a few minutes Daniel helped me get access to my accounts and he replaced a defective SIM card. Very helpful. THANK YOU

Xfinity has a great staff. They are helpful and patient. Transferred my cell service to them and already saving $50+! Thats money for a lot of face masks! Really appreciated the time to ensure great customer service and for ensuring I walked out of there store with a phone that I was happy to buy.

Xfinity rep, Lewis, came to my house and set up my new account. All good. However, his attitude is extremely unprofessional. He called the service rep, who arranged our appt, idiots and said, ...we dont listen to them. His attitude was demeaning and off putting. When I asked for his last name, he said, ...I dont give out my last name. Awful!!

Worse experience in my life.There’s bad service then there’s Xfinity.Comcast covering up under a different brand.

When speaking with a person in the store very helpful. When I was trying to call to speak with a person antomotive machine anwsered. Istead of helping me it reset my tv box it was working fine.

Lots of information about Xfinity products. Mathew was a great help getting mobile service switched over.

I was told on the phone all I had to do was go into store an pick up my equipment??I got there at 11am an I left at 330 pm!!!they guy kept saying that I shouldnt be getting the deal that Im getting!!man worse service Ive ever gotten anywhere in my whole life

In and out in 3 minutes. Professional and knowledgeable staff.

I was pleasantly surprised with the customer service. Our cable box stopped working and online tech support couldn’t fix the problem. We went into the local store to cancel our cable altogether and there was never a push to keep our cable service. Matthew helped us with the process, which was a lot quicker that expected. He was very informative and never pressured us into keeping the cable and/or getting a better deal on the cable.COVID protocol- lots of plexiglass barriers between desk stations and hands sanitizer and wipes throughout the store. Felt very clean!Something that was absolutely disgusting though was a woman in line in front of us was smoking a cigarette not even 5 feet from the entrance. The door to the store was open with employees and customers right there. While no one wants to be that person to tell someone to dispose of a cigarette while outside, it is illegal (at least 20 ft from entrance of building).

The people working in the place are nice but I am very disappointed about the service, it has already been more than 17 without internet. I was told the problem was going to be fixed around 5:00 PM and is has been long passed the time they said it was going to be fixed.

I had to turn in my old modem. I got there at opening and was out of there 10 minutes later. Friendly employees.

Poor support missing action of removing the modern from my account after we returned the equipment to this store; hence the billing still include the rental charges. Have to call to xifinity online service to take care this mistake and still waiting for the correction ......

He was very helpfull and lesson to my issues and saved me money..

I was in a hurry I wanted wifi no pressure. All ok. Gave me new box.

Not too bad. Agreeing when you enter the building. There always willingly to help.

Agent was pleasant,polite, knowledgeable and quick!

I have tried for 20 minutes to contact Xfinity and can not get through to an agent. I NEED TO SPEAK WITH AN AGENT NOT AN AUTOMATED OPERATOR.

Fast, efficient and they follow covid guidelines well. No complaints.

James was awesome helped me with everything and had an amazing attitude at the same time!! Thank you jamea!!

Slightly off-putting. When I walked in there was a bit of tension in the air. I dont know if this was related to something that was going on before I walked in or not, but the end result was likely the same with either, not personable nor very friendly. Fake smiles.

Great place, I usually dont care to go to places like this, I learned a lot.

Installer wouldnt rebook to where I wanted and how made a hole in my mobile home and now I have nothing but trouble with my tvs and router keeps turning off!

After the experience I just had with them, I will no longer be a customer, so unhappy with what happen and will be getting service else where!

Did not solve my issue. Spent a total of 6 hours trying to get the right box, got it, but then could not get my service working first store tried to send me home with the wrong box

Matthew was awesone in helping us get started with our new phone service through them. He was very patient and polite. We had a very positive experience.

Very nice and efficient.

Mandy was so helpful! Customer service is amazing 10/10

Horrible, didnt recieve what I was promised. Going to cancel package

Matt gave me great service

The store is actually very easy to work with I like it

Phone was a mess. They fixed it.

Unable to get an appointment for a technician

Matt was the associate that took care of me and he went out of his way to make sure that I got what I wanted and within my price range

Was in and out, very nice place.

The staff and atmosphere are both incredible. Plenty of seating for my kids while I was getting helped

I had an awful time. Maybe it was the company.

Excellent place👍Awesome service👍Employee James knows his work very well 👍 Also on Sep 25 our internet 🌐 was fixed by Francisco he is also a very good employee👍We use Xfinity for a few years and theyre internet is THE BEST🌟 .

Volatile rate plans and dishonest sales tactics. Hey we have the cheapest (phone/tv/whatever plan) for $ a month. Oh sorry data, usage, and fufillment of you thought you were payong for is not included. *But we are the most competitive on town if you dont read the print....

Great store, the lead james is very helpful

Ana is super friendly and extremely helpful

Good customer service

Worst customer service ever

I handed in my modem guy said dont worry I dont need your account info it has the serial numbers, few months pass and Im still being charged. I think I got them to reverse it. Just make sure to keep track of the last four of the SN of your rentals.

This place is a mess. No greeting rep, people standing around randomly with no direction. Dont bother

I am tired of spending almost $300 a month for absolutely slow internet, and Xfinity format problem error messages.

Always great service😃

Why cannot I call the store in Yuba City??Why do you use the 800 number for all locations so it is impossible to talk to a human?Nuts!

Staff is useless and rude!

Awesome Assistance!

Nice as always

Internet slow down on 02/12/2020, poor service provider.

There was a wait

Employee needs training

No sound on 376!!!!!!! No Star Trek!!!!!!!!

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