Good service they work with you if you have any problem front desk gets you in & out quick

Very professional, quick and friendly! Would recommend

They provided the service I needed and I highly recommend if you’re looking for interlock services.

Good value. The employee have been pretty cool with me and worked with me most of the time. If you gotta get one come here. Usually quick for service as well.

I got my car stolen with the device in it. These people understood the circumstances and still leased me out another unit when I needed it. If they were any other company I would have been s.o.l. And the front desk ladies aren’t bad to look at either

Have been with these folks for almost 6 years and have paid countless violation fees and lock out fees simply because they do not possess any kind of customer service ability at all. I am not on legal supervision and am a customer have been in theprocess of opening mt own business and been extremely busy. with that being said I never get treated like one. most recently I have been very busy and missed an appointment. I was facing a lockout on a Friday and trying my best to get there before 5 to avoid a lockout over the weekend, i was literally turning down the street and called and told them I was 2 minutes away and they said system shuts off right at 5. I got there at 5:02 after calling and the front door was locked and all staff still there and I had my kids with me even.. I got there were still cars getting serviced even and the tech ignores me then says did you make it?. going in now to pay an extra 75 dollars for a lockout code for this most recent lack of customer service. I would cancel this service in a heartbeat if I didnt have to pay absurd fee to break contract.

The mechanics are nice. But the front desk girl with colored red hair is very rude. Every month I go in she has a bad attitude. Regardless the reason for having to get an interlock you need to have better customer service. So glad I am done with this place.

They work as fast as they can to get you out of there

The service provided was stellar! I was especially impressed with the customer service Alyah, the receptionist, provided! She was very patient and professional with all ten-thousand questions I asked and not once did she mind to go above and beyond to fulfill and answer all my questions and even offered to notarize a document for me! We need more people like Alyah who do their job with pride and a 😃!

Never thought I would have to come here. I was totally surprised with the service, the friendliness of the staff, the girls who work up front and the techs who work in the garage. Total professionals!! In and out quickly, and they make a bad situation better. Thanks Hi Tech!!

For being in this situation, well, I guess its all good. Techs are always great and know whats up. The monthly visits are always interesting, and its fun to meet others of the like, that also fell victim to their own decision making processes.

Always super fast and to the point. No problems with the equipment it’s self at all . Would highly recommend going with hi-tech for any interlock services.

The interlock is more expensive than some other companies like smart tech on 2ed st.. you do not have a 5 day grace period like other interlock companies. And the staff including the manager will not wave any fees .I would not recommend a company that does not allow their staff to make decisions on fees.Take your business elsewhere!

Super fast and the techs are friendly. Reasonable prices.

Great staff and service. Fast and friendly.

They do their job correctly, and when go in to get serviced the wait time is not long. Everyone is nice and its very chill. Its pretty good place to get your interlock.

Good stuff, nice place great accommodations.

Squeezed me in within 2 hours and super informative

The were all great!

Good place So far.-rg

Always fast, friendly and very professional !!!

Be customer service in all aspects

Staff was friendly and super helpful.

Legal Robbery! You try and talk to everyone there about a problem and they pretty much all talk over you with an answer that basically tells you they dont care and then they go about their business like youre not standing there anymore. Cant wait for my contract to be up but if you have to get an interlock, Id suggest else where

Servive is good, as long as you follow there policyly. If you mess up it can get pricey very fast. Pretty workers witch is always a bonus.

Im so glad I chose Hi-Tech Interlock for my for my DUI compliance. They are friendly, knowledgeable, and very helpful. I never had problems when getting my car serviced and they were always very efficient. Their prices were affordable and I always was given alternatives when I needed to make payment arrangements. The knowledge of interlock systems is apparent when talking to the staff. There were no questions I had that went unanswered. I highly recommend Hi-Tech Interlock to anyone that has to comply with New Mexico Laws or for those of you that would like to make better choices. They definitely are the best in town!! Thank you Hi-Tech! You made a difficult situation seem like a breeze!

Do not consider Hi Tech!!!. Wouldnt even give a 1 star if i didnt have to for this review. Went in to pay my monthly payment of $60 & they stated i owed $800 & disabled my vehicle to start. Owner stated i could leave my vehicle on there property. They kept avoiding my calls & messages to soon find out they have no idea what happen to my vehicle. Guess what Im in the process of doing....

Lea the last whom answered my call was very unprofessional, could not give me correct information, was very ride, maybe she was having a hard day or going through personal problems at home, but that does not give her the right to treat customers improperly. I was a customer for over the last year years off and on and was trying to give them my business again, when I asked to have the manager speak to me she started her was in a meeting and did not want to connect me,

Very polite and helpful.

This hole thing sucks! But at least the front desk ladies are nice... and cute!

The chick at the front desk with red hair is stuck up very rude she thinks she better then everybody don’t go to this place they money hungry they just want your money they don’t have no sympathy for your life they have fees for everything

If you are going to go with an interlock company PLEASE CHOOSE a different one! They have zero customer service and the manager isnt available for two weeks to even speak with. I felt i was treated as a criminal that didnt deserve respect. The front desk associate Leah seems to me generally unhappy with her position and treats you with a monotone unfriendly attitude. I DO NOT RECOMMEND GETTING YOUR SERVICE HERE!

Always good service!-james

Don’t waste your money. Terrible customer service. Find a different business.I was quoted 2-3 hours to get a remote start and alarms installed. After 3 hours, I was told an additional 45 minutes were needed and after those 45 minutes, I was told that the job usually takes 3-6 hours and I should have never waited for the vehicle.The owner, Anthony was unsympathetic and reluctant to make the experience any better.The young ladies at the front were very unprofessional.

The employees are true my amazing here. They are willing to work with you if youre in a tough spot. I have to say thank you the receptionist, thanks for giving me a chance and helping me. You dont know how much you have done. I highly recommend this company if you ever end up needing their services!

I couldn’t be more pleased with the service I received from High Tech Interlock. From the day of install Until I had it removed. Monty, Rodney, Jessie are PHENOMENAL!!! I would highly recommend high tech interlock if have the unfortunate need for an interlock. Thank you to all the staff at high tech!!! 😊

I had a remote start/alarm installation completed. Fantastic service, installation and follow up. They use only the highest quality parts and products. After completing the install he checked and rechecked to assure complete functionality. The installer completed it with the exact options I requested and programed it exactly how I wanted it. I have no concerns if there a problem in the future that they will be addressed with the utmost professionalism and courtesy. I will be taking my other vehicle for another installation of the same product! Highly recommend!

The price for their service is very reasonable and you get the best service here. I called last week to get interlock installation for my sons car, Alyah helped me and spent time to explain to me the whole process. She is friendly and kind. Today, I called again to make appointment. Alyah was not in and Stacey helped me. Stacey is a sweet heart and told me no worries and explain to me again the whole process. She went out her way to get her manager Anthony to help me to answer some questions for me. They have the best staff helping their customers. This is the best place to get the interlock system.

This company is the best to work with. The manager Anthony and staff Stacey and Alyah are exceptional kind to help my grandson for installing the interlock system. They take time to explain to us and are very knowledgeable of their products and requirement.

This is definitely the best place to get an interlock! The front make sure they schedule on days that work, the technicians always make sure the equipment is working, and they go through the contract and explain everything during the free install. Its always a great experience going in there and they actually treat people like human beings.

They will find a way to get u for every penny u have while they do it with a smile

First service ever they dont even taking consideration that people cant work right now probably one is we have bills to pay too but youre freaking working too and were not I dont recommend them they rip you off this better interlock companies out there that dont take your money and dont charge you all these damn fees that they charge

So far you guys have done great. Quick efficient and friendly. I still have months to finish. You guys make the process easier on me and i appreciate that very much. Keep up the good work.

I have been at Hi Tech interlock for a year and honestly couldnt have chose a better place. The people at the front desk will always help you and actually know what they are talking about when it comes to the MVD and things like that. They will always work with you financially, Like not having to pay violations right away. This place is the best, great customer service!

The front desk staff was very unprofessional and rude.. she said the appointment was at 2, said I would be out of here by 3 and it was 2:45 before they even started on it. She said she didn’t care and I would never recommend this business to anyone... asked to talk to a manager and she said a manager was not here and didn’t want to call one either..

Good place.

Going on month 3 with HI Tech and no complaints. They have worked with me and my vehicle changes and made sure I was good to go. Def recommend them.

Hi-Tech staff, thank you very much for the friendly and courteous service that you have provided me over the last year! I am not exactly proud to admit that I have used your company more than once, but in the years that I have utilized your services my experience is always pleasurable. Each time my situation gets worse but your staff really knows how to alleviate the grief and frustration that is inevitable in a DWI situation. I have many colleagues whom I have referred to get an interlock at Hi-tech and they also have had a great experience with your company. Again, thank you for services! I WILL NOT ever see you again, but I will be an advocate for your company! By the way your prices are by far the lowest; I spent a lot of time shopping on this so-called investment! Thanks again! Amber 

Staff are kind and understanding. The best part is that the staff dont make you feel uncomfortable when seeking their services. Kind and overall helpful.

My experience here was great. They really took care of me for the year and the staff was very helpful. If you need an interlock I highly recommend Hi tech

Hi tech interlock is a great place to go if you are need of an interlock. The staff is friendly and professional. They get you in and out quickly. The prices are great.

After a long year of paying this company a month in advance at a time, I got screwed over in the end. They say it will only cost 100.00 to get the device removed, but prepare yourself for 180.00 bill. Not only did I pay for the ahead but I also paid for the removal too. They had assured me that if I was not later than two weeks to get my license reinstated, the 65 payment would come out of the removal fee, but of course once you actually there to do it, they get amnesia. So go somewhere else, anywhere else. Save yourself the frustration that I experienced, they also will not treat you with the human dignity you deserve.

Mean and rude youn girl upfront. Dont go there she makes the all ready terrible experience worse!

Been with this company for over a year and I have never had a problem with the device or the staff! Staff is great very friendly!

Fast when its not full of customers

I dont plan on ever getting another interlock; but if i did I would definitely go back to hi tech. They made my year requirement as smooth as possible.

HighTech Interlock sucks worse places of all services. I got a violation for a glass of orange juice. Then they charge me nearly a $100 cuz I paid 1 day after due date. But when they installed it HighTech told me not worry about due date being on the 15th cuz there is a 5 days Grace Period. So I thought itll be ok to pay the day after. Nope even I spoke with the manager and he wouldnt give me a break. That place is a Rip off. People dont go there youll regret it. Now am stuck with them for 2yrs.

Great interlock company. Fast and explanatory during the install and services. Highly recommend.

This is a friendly place and fast place. Any questions I had they went above and beyond. Thank you high tech you guys are amazing.

Piss Poor Service. Have left seven messages at his office, personally stopped by his office 3 times over the last year, with not one returned phone call or apparent concern for my safety, he personally installed alarm in my truck and does not respond or seem to care about his customers. Audio Express has better Support.Update, called me and demanded I remove post, texted me You are warped in the head. This is how he treats customers, I would go elsewhere for any services he offers.Update #2: Today 06/25/16 received another text from Derrick the owner, Youre definitely the stupidest person Ive ever known.

Amazing professional work, great customer service and very intelligent people, they provided all the information necessaryand explained everything step by step

Such wonderful people that work there and they help me out with whatever I need ❤️Xoxo

I just had an interlock installed last week. i was very happy wit my customer service i was helped and answer every question that i had . ive had previous bad customer service n stayce gave me a great interaction and great customer service thank u so much

Everyone is so friendly and awesome job! Highly recommend their services

Customer service improved exponentially over the past months. Very professional and quick service.

Great service, right to the point. Staff are very helpful & friendly . Fair prices

My brother was very ill, I asked these people for suggestions on how to save money while he was in the hospital. They offered NO suggestions, and everything I suggested started costing more & more money. Be very very careful before you sign any contracts with this company owned by Derrick Baca. Read ALL these reviews before you sign up.

Great customer service, no hassle or judgement. They are really helpful and informative!!

Fast svc nice people

Very good customer service, prices are great, everything was explained through.

The service was great kind hassle free I had a small problem do to a download not showing up but they went to the paper file figured it out and fixed it so sometimes things happen but they step up and make up for it I hope I never need them again but if I do their the ones to use

Love the excellent job they do and the friendly people that work there

Amazing employees! Great service, very friendly staff!

The staff is unfriendly, unprofessional and do whatever they can to mislead their customers in order to tack on extra fees. They will schedule your service appointment on days when they are closed, then charge you for a missed appointment. Their equipment constantly malfunctions and seems to be programmed to such a high sensitivity that anything with a trace amount of alcohol will cause a failed test, ie; asthmatic inhalers, bread, food with a lot of sugar. There are many choices in town for this service, do not make the mistake of choosing these greedy bloodsucking wallet rapists.

I 100% recommend Hi Tech, the customer service has been excellent!

Came in for an install on a Friday afternoon. Bad idea since it took over three hours to finish.

People are friendly and very helpful thank u

I called various interlock places and they were expensive and not very informative i called this place and spoke with customer service lady Stacey she explained every thing to me and answered all of my questions which other places hung up quickly before i even got to ask another question (very patient) not to mention Very professional and you cant be that nor the price i got my appointment set and I am so glad i went with you guys recommend 5 stars thank you guys so much!!!!!!!

Good, fast service, and always willing to work something

They suck never come to this place over paying never agen 👊👊👊💥💥💩

They were helpful and honest.

Friendly staff, not to busy in the mornings Ill recommend it to anyone that needs to place an interlock on their vehicle

Great company and even better staff!!!

👍

HORRIBLE