I went in for a laptop and Austin G. was so helpful. He is obsessed with quality which I appreciated. He cleaned my open box laptop before selling it to me and cleaned the second one I was looking at so that whom ever bought it / showed it would see it in excellent condition.He clearly explained Best Buy member program and recommended things that I look forward to using.I had to come on here and thank him and say GREAT JOB! He helped me and a handful of other customers with great care.Well done

The service was outstanding!!! I already knew what I wanted going in but was referred some products that have made my experience so much better. They really do care and want you to be as happy as can be with your product. Thank you for all the amazing customer service.

I had an employee send me to an opposite direction of what I was looking for, but other than that, this place is just as good as any other best buy, very good! Clean, friendly employees on my way in and friendly on my way out.

Always amazing. My favorite store in the whole wide world. Had to find the best streaming device and was rewarded by great customer service.

I’ve been here so many times but this one time having Paul helping us was literally one of the best experiences I’ve had at BestBuy. He is literally the best, so kind and helpful.

After a big runaround at another Best Buy, we ended up at the Allen store and spoke to Thomas in the TV section. He was super knowledgeable, helped us find what we needed, and didn’t try to sell us something that wasn’t what we were looking for. He took the time we needed and didn’t rush us. We live closer to like 3 other Best Buys, but we will be back to the Allen store just because of the service Thomas gave us. And no, we don’t even know him! It’s just that in the day and age we are in, good service deserves a shout out.

Every trip to this bestbuy is pleasant. Staff is helpful without being pushy or otherwise obtrusive and are knowledgeable.

After having two really long waiting sessions (3+ hrs!) in the nearby At&t store, we went to this Best Buy location and received help immediately even during a busy part of the day. Alicia & Casey helped me purchase the phone I wanted and I was able to get more back on my trade than I would have at At&t because they had a promotion on the unlocked version vs the branded At&t phone. This was way easy compared to the struggle I was getting at the At&t. The best part is, Im still paying no interest on the phone and I did not have to renew my contract with At&t just because I bought a phone from them!

Honestly best! Best buy i ever went to despite it not having a magnolia center or as big as the other best buys everyone is friendly and constantly working with one anotherSometimes its too busy and people dont get help but you can see that they are trying to help every customer and efficiently as possibly not just trying to sell you something you dont need and get you out the storeI feel like every buy is going to be my best buy ^_^ thank you best buy allen

I ordered a LG refrigerator from Nebraska furniture on Black Friday and it should have been delivered at the end of December. Every time my wife call them, they push back the delivery date until the end of April. So she cancel the order and that same day, we went to Best Buy and found the same refrigerator. I would had to pay around $1000 more but they gave me $200 off the price. Our refrigerator was delivered on Wednesday and my wife is very happy.

I walked in after long time into this store. Looking for Android tablets. I got good assistance from the staff. Not much variety of this item on display though. I did like the all the other items variety and displays.

Their customer service is so terrible u pay cash make ur delivery and experience so Awful ! After u pay tell u no ! Don’t care when ur available for drop off IF THEIR REALLY IS A PROBLEM THEY JUST HANG UP ON PHN !! Terrible AWFUL NEVER BUY ANYTHING EVER AGAIN !!!

They have very friendly staff at this location! I had made an appointment via Apple genius bar for my watch. When I got there I was told that they have to send out the majority of apple products and it had been taking 3-5 weeks to get the item back! They said they can only service a few models of iphone instore. The Apple support people did not know this when they sent me there. I ended up mailing in my watch though Apple support online and got a new one in 7 days!

Great store. Help is not that handy here

Best buy always has great service. I like that you can come in and ask all the questions you want and theyll be happy to answer them. They dont work on commission so they never make you feel like youre wasting their time if you dont buy anything.

Best buy always has stuff you need. I am a tech loving person, and usually browse around for a bit. The staff is really helpful.

Waited for 15-20 mins for someone to help me... i even went to the front and asked.... left since no one was around to help..... sad part it was not even busy

Sales person on the floor was very helpful and fast. Even the computer delivered was earlier. Great service.

The store felt a little empty, not enough variety of products as Im used to. Prices were high comparing them with other providers. Attention is good but as they lack in options they focus in what is available

Excellent experience at this BB! I worked with Paul and Zach in the appliances dept. They were both stellar. Professional, explained the delivery process plainly and were able to efficiently help us with the purchase, delivery date, and necessary extras for our appliances smoothly. This BB has clean bathrooms and a very well stocked electronics section.

Very attentive sales rep who answered all our questions and was very friendly and helpful in our decision to purchase a MacBook. Highly recommend.

The buying experience was 5 stars. But after LG dishwasher was delivered and installed, it leaked from day one. Called Geek Squad, they send out installation team who run the dishwasher for 5 minutes and declare they cant find a leak. After they leave, I run dishwasher for 30 minutes, and it begins a steady drip on left side of door. I call Geek Squad again and ask that they exchange dishwasher for one that does not leak. Delivery crew arrives with new dishwasher but wont leave it because leaking dishwasher has not been uninstalled. Call Geek Squad again, they schedule delivery crew for one day, and installation crew for next day. Installation crew arrives, but again wont leave dishwasher because leaking dishwasher has not been uninstalled. Installation crew wont come because new dishwasher has not been delivered. Call Geek again, they assure me they see what the problem is and reschedule both delivery and installation team for same day. Delivery team shows up first and again wont leave the new dishwasher because leaking dishwasher is not installed. The installation team never bothers to call. I call Geek Squat again and let them know just how incompetent they are. I might as well be talking to a brick wall. At this point I just want them to uninstall dishwasher take it away and give me my money back. Still waiting...

First time ever walking in this Best Buy I was followed and watched by an employee after I had already bought my items

No issues, was able to grab what I needed. Its a huge shame theyre no longer selling as much physical media as they used to... this place used to be one of my main stops for games, music albums, and DVDs but the selection is severely lacking these days. Still, everyone here that Ive interacted with is pretty cool and theyll go out of their way to help you, so still gets 5 stars from me.

I had an issue with my charger and I went to the geek squad section where I met Alex. He was kind and understanding and he really helped me out. Even though I came in when the store had just opened he was just ready to help. Give this dude a raise!

I think Best Buy is just a cool place to go if your looking for some new tech.employees are nice but they are all kinda clumped together

Bought item online for in store pickup I was notified product ready friendly staff at pickup very easy

There was no one to help me and I had to find what I wanted by myself. When I first went back to the location that had what I wanted there was a young man there who took a look around saw me and other people and then proceeded to walk up front leaving everyone who was there either needing help and waiting for it or helping other people and having the people who needed help just stand around and wait. I guess thats where customer service has gone.

Went there for a samsung watch, waited 15 mins, walked to the front to ask for help and waited another 20 mins..... left the store wasted 45 mins of my day

Shelves seamed empty. Employees were polite though. Just couldnt find what we were looking for

Return policy is always good when you get a warranty on something. I bought a monitor and after about a year it was giving me issues. They pulled up my transaction and gave me equal store credit to get a replacement.

Came to look at and possibly purchase a 2 in 1 laptop. Associates were all too busy so I spent 10 minutes cooling my heals and taking pictures of the different models.If I was going to buy from BB, they missed their chance.

Got good variety of products, thought I did not get a chance to buy any stuff on this visit

Very nice employees. But the customers didnt seem to know what they were doing or where to go.

Great service! They were so helpful and answered all of my questions. We went to a different Best Buy in Frisco and the employees were so rude we left and drove across town and were so pleased here. They helped us find what we needed and as we waited for our products we had three other employees ask if they could help as well.

Unfortunately this place is going down or maybe it was like this for long but I didnt know. This was my first open box experience in about 2 decades. The laptop was described as open box but in fact no box, no charger, no documentation, which impacts windows license, some spill on it, battery not guaranteed. I refused to take it eventhough bestbuy charged my credit card and took 2 weeks to get my money moreover the dropped in price was about 40$ for all those problems. The store offer me an additional 40 to buy a new charger which is more expensive than 40. So based on my experience; only buy new and never trust open box or anything

Awesome store. I always receive great service. Recently purchased the iMac and Ian helped me. Everyone is knowledgeable and helpful (including Geek squad and customer service), but I always look for Ian because I know my shopping experience is going to be a breeze and Im going to get what I need.

Great experience from buy online pick up curbside. Easy and fast experience picking up my items. Friendly staff.

Great service, knowledgeable personnel (shout out to Ian). Not a huge selection of Samsung laptops sadly.

My first visit over here and not that much crowd. Customer services was super with amazing counseling.

We had many offers of help and the employees were very friendly. Best Buy needs to update their stores and make them more eye catching inside. The prices were significantly higher than online with most of the items we looked at. They did have a good variety of products and lots to look at.

Todd and co ( forgot his name) at the TVs were great! They were extremely knowledgeable and we left the store very happy!

Got my new bitdefender. No problem fining it. The people working there are very helpful.

My company bought me a cheap laptop to do all of my remote work on and it was SLOW AF until I got help from the Geek Squad guys at this location yesterday. The national line was able to get me a same-day appointment and the employees were extremely fast and helpful and helped me understand what I needed and why, and installed it for me. If Geek Squad didnt exist, I would be buying a whole new laptop for $500 instead of a new part for $45. Thank you for everything!!

Nice staff that helped us with our purchases. They were knowledgeable about the products. We were in and out of the store quickly with no problems.

Good sales on Tvs. Friendly staff.

I bought a $700 computer monitor from Best Buy. I kept it for less than a month and a large dark space appeared in the center. I used the Best Buy website to chat online and was told that since I am an elite customer I could return or exchange the monitor at any Best Buy. I brought it to this store and they said that I had obviously dropped it and broke it even though there was no sign of any physical damage. They were dismissive and condescending and generally unpleasant. I have gone out of my way in the past to use Best Buy because I like having their physical stores available. I wont go out of my way anymore. Amazon it is.

The service was swift and it was the quickest electronics shopping I experienced.

The geek squad representative will come up with many ways not to help you. I brought my apple ear pod pros a week ago for charging issue and they said they will have to ship it to apple. Today when I came to drop it off, they said sorry we cannot even ship it. It was a waste of time.

This Best Buy is very hit or miss. I have had awesome experiences and the worst Best Buy experience ever. Ended up with a $2000 brick of a computer. Working on getting that fixed. If it gets fixed then it would easily be 4 starts.

Got what I needed. Bought a new unlocked phone for my carrier. Sales girl sworn she didnt have a case for the new phone since it just came out. I looked and looked found one.

I’ve always received great customer care here. Most recently I purchased a new iPhone 12. Gabrielle helped with both visits, when I ordered it and when I came to pick it up. The first visit she explained about their trade in program, offers, when I could expect to receive the phone, etc. Very friendly, helpful, and professional. On the second visit to pick up the phone she remembered us and came over to help get the phone set up and make sure all of my data had been transferred properly. Thank you Gabrielle!

Jose at the car audio install knows everything car audio and was so helpful. He made the process so easy for me. I felt like the services i was getting was done with care as if it was his own car!!! If you need car audio take it to jose he will get you right!

Better variety than some other locations

Excellent service and price

Finally took mask requirement away. Store was very clean and stocked.

Had a time getting some assistance here, but when we did the guy was SUPER knowledgeable!

I have 3 Best Buys within 15 minutes from me but the staff here is phenomenal.

Ordered B&O earphone from online on March 16, they shipped wrong color earphone to me. They issued reshipment to me, wrong color again. They recommend me place another order, I ordered, and received wrong color again and again🥲Today which is 1 week after I placed first order, I brought the three wrong color earphones to store and trying to get help to get my correct color earphone. Mansion(not sure if this name is correct) in customer service/online order pick up team took care of me. He seems very new but very professional and he tried his best to help me. I really appreciated it!

Very satisfied with our purchase and installation.

Good customer service and great store layout. Love Best Buy to see other stores close.

They sent me to another location and my computer was there. It was raining and a waste of time that I couldnt get back.

Nice place; wirkers, and people- quaint atmosphere- honest and trustworthy employees who arent afraid to admit when they have missing items in stock- but will point you in correct direction to find nearest one on your search♡

I just want to say I have been so impressed with how Best Buy has handled the pandemic. The customer experience I’ve had over the last year has been exceptional and this store in Allen has also done a fantastic job handling everything. I had a few experiences lately where I had to go to customer service. In the past I might be a little bit worried that it may not go well but lately it’s been with friendly careful employees Who seem genuinely concerned with me as a customer!Best Buy has always been my favorite store, but lately they just continue to wow me with the innovation and commitment to customer experience. Thank you so much!

Solid staff, long wait for pickup. In the words of a great urban philosopher...aint nobody got time for that.

Friendly staff good offersI find some items, that others stores in other states dont have

Store was open. Or of the 6 people around me, none greeted me out asked if I needed anything. Once I was, girl was kind of ride, smug. Any phone I asked about, they didnt have in stock. No Google or Samsung. They need signs saying there is a shortage or not in stock.

I bought a a computer on open box to pick up from this location. Picked it up, went home, plugged it in and a portion of the screen was completely shattered. Best Buy told me I cannot return it because they cannot sell it. Why was it sold to me in the first place?! Is this what your employees do?! Sell damaged computers and then when it’s out of your hands tell the customer it’s their problem now?!

Excellent store for all ur electronic needs

Went to look around for a new tv Fiam went above and beyond. Super knowledgeable and nice. This dude was awesome and I’ll be back to this location because of his hospitality. Thank you

Purchased a Motorola DOCIS 3.1 Cable Modem with WIFI. Hopefully no Intel Puma 6 or 7, chipset in this device. Best Buy had a fair selection of DOCIS 3.1 devices but be prepared to pay more for the enhanced capability.

They were more interested in going home than taking care of customers its like we are closing soon get out of here, so I took my time and found what I was looking for when all I needed was someone to help me for 10 seconds but you look at someone and they turn-around and go the other way. The consequences will be bankruptcy by yet another company thats not willing to do what it takes to make customers want to come back. No customer satisfaction = gone!!

Very good customer service. Had a smooth experience. Still enforcing mask so you all can feel safe

Has lost its magic due to online shopping, yet still tons of fun

Disappointed once again with this location. I should know better by now with the track record of mistakes this store has chalked up over the years. I now feel compelled to leave this negative review. I was basically sent home with the wrong, newly purchased, computer. Upon opening the box at home(40 miles from store) the mayhem ensued with my wife. I fear retelling the details for the memories it will stir. Suffice to say, this mistake cost Best Buy $$, the computer I wanted, and assumed was in box, cost more, and now I cant return(dont ask). Also, in future sales, I will not return. Good Luck to whomever reads this.

Really enjoy the items here, they are always so helpful when I have questions about anything.

Nothing in stock. You can look but not buy and they can try to order.

It was hard to find someone to help us but got a good deal on a new TV.

Manager Todd extremely rude. Purchased an item that stated $69.00 and was charged $139.00 the sales clerk sent me to customer service for the refund difference. The manager ask the sales clerk who had already checked the sku 3x to check again. Total waste of time for the customer. Will shop at a different location.

Started out at the Plano Best Buy and I was disappointed in the store. I went to the one in Allen and had a totally different experience. Zack was very helpful and friendly. I recommend going to this location over the Plano location.

I called on Monday about a problem with my HP Laser printer and they made an appointment for me to bring it in on Tuesday. I lug it all the way in to the service desk and they tell me that they dont fix laser printers.

Gabrielle was so nice to help me in choosing a laptop. She was honest, informative, and I left happy knowing my laptop needs were met!

The items are in well divided areas making shopping easier. I was able to find what I was looking for without difficulty and was in and out quickly.

They had cameras on display but they didnt work, or rather they were set in demo mode meaning the menu lights up but thats all. Thats apparently deliberate policy. I didnt see the point have even having them on display if they didnt work. I felt Best Buy didnt do their job. They can only convince me that I want an item if they if they show me what it does.

Fast service with no hassle. Adequate selections.

For all of your electronic needs in Allen, look nowhere else than Best Buy.

Over the last few years, Best Buy has really turned things around. Prices are competitive with online stores and their curbside service works great.

Helpful customer service 😊

Helpful and friendly. Understaffed right now, sadly.

It was ok. They could have more stars if they had more selections on Chromebooks.

Visited the mckinney store but they didnt have the product in stock I was looking for. Came to the one in Allen and picked it up fine. Stores a bit empty and it is hard to find a sales person to help you out.

Great customer service with my online order! Great staff with excellent communication!!

Quick to bring out orders to my car. Nice employees.

I love Best Buy. What great prices and such nice people. If I ever need tech this is the place to go. U can go and get help in 5 minutes. Get a product and have it quick and great. Always a wonderful experience.

Came for a soundbar and left with a better product than I came for within my budget. Thanks to the help of the staff.

Employees are so willing to help and so nice.

Selection a little low right now. Slow down of Worldwide stock shipments could be why. Empty product displays more than usual. Shopped for iPhone accessories. Purchased everything on my list at the right price!

They are so helpful! And I never feel like a burden even tho I have to ask so many questions. They are so knowledgeable.

Thanks to the sales man that helped me pick out a car phone holder.

Staff is always very attentive and well educated about the newest electronic gadgets we just can’t seem to live without! Especially my 14 year old son!