Julian was our guy. Great job explaining everything. Cant wait for my car to come in.

Best Subaru location Ive been to! Well organized and aim to win your trust through customer service and being fully capable to provide care to your vehicle no matter the issue 😃 every staff member looks like a team player witch could only mean a healthy work environment witch could only mean employees loving what they do witch could only mean customers leaving with a sense of comfort & Satisfaction 😄

I was the only car in the garage and eight service techs typing away. No one acknowledged that I was there. I waited over ten minutes still no one said a word. I went up to one of the service advisors and he just looked at me and mumbled we will be with you in a bit. I waited five more minutes and a lady came by asking if I needed help. I told her I do and she went to find someone. The porter told her not to bother because no one wants to help anyone. All in all very disappointed in the level of service. Very different from the express service they have next door.

I brought a 2012 Forested with previous owners... I have not had a problem with service except this week...I ordered a new key and 2 fobs...one new key and fob..(.my alarm was going off any time)...over 500$ and they never reprogrammed my old key and didnt put a battery into the old fob to see if it worked I used my old key and the car alarm....dont understand!!! Will try repair man ever again!

Fast professional and got it done.

I definitely do not recommend having your car serviced there. I brought my car there for an inspection. They failed it for rust on the rotors which is not part of the PA state requirements. Meanwhile I bought the car from them a year ago and they had no problem passing it for inspection when I bought it from them which makes it seem like their mechanics were shopping for work. In addition their service advisor was not very helpful. After telling us that he would call when the car was ready, he never called. I called half an hour before they closed and someone told me he was gone for the day. When I called him the next day to let him know how unhappy I was with the service, I asked him to leave the failed rotors in the car. When my son went to pick up the car, the rotors were not in the car which caused us to go back again. A service manager called me the next day and apologized and tried to explain their made up requirement about rust on the rotors. She asked me if there was anything they could do to make up for it. Nothing was going to make up for the $250 I wasted for rotors that did not need to be replaced so I told her I was not coming back. Very disappointed with the service.

2 hr wait to get 1 tire changed cause of a flat, 220$ then forgot to put the cap on my tire to make it flat again

Very easy to schedule; did what was needed for car service; But due to me having a bike rack on my car, theyre never able to wash vehicle; I would like to see a car wash voucher for each visit, since they are unable to do this at Ciocca. Thanks

Good place