June 1st our car went to Kia of alliance as it needed a new engine. The powertrain was under warranty so it was free of charge to us. Supposedly while waiting for the engine they took some parts off the car and then sometime over July 4th weekend they caught our car on fire, they never called us to tell us about the fire nor an update, we drove through the parking lot just to see if the car was being worked on because they did not communicate with us. We asked to speak with the General manager at Kia of Alliance. Due to our car being on fire He was there and he never came out to talk to us (acted as if it was not his problem) he had the service manager talk to us, still to this day the general manager of Kia has never contacted us. The end of July they said they were going to start fixing our car. They had all the parts they needed. We were told since then our car would be done that week, as of September 29 the car still no car we were informed work would continue Oct 1st. Needless to say after five months I am contacting the local news station in the local newspapers just to warn other potential customers not to make the same mistake we did with Kia of alliance. (We bought this car brand new in 2016. From Kia of alliance)

Had a great experience at Kia of Alliance, I was helped by John Grabowsky who was extremely kind, courteous, and worked with us to get us the best deal possible. Very good to work with and easy going, and made the buying experience easy. They were straight with me, and I would recommend this dealership. I admit, I was skeptical of some of the other reviews, but I will say my experience was 5/5.

Got me good. Sold me a truck with check engine light on and told me it was nothing and they would handle any issue immediately. So they kept truck for three weeks didnt fix anything. The sales rep Tyler Moore will not return my calls or even answer my calls. Ken the service manager is doing the same thing. Ive been better taken care of at a buy here pay here. My A/c has gone out my power steering doesnt work my headlight is out and the windows dont roll down and the transmission is going. Never been screwed so hard when buying a vehicle. Buy at your own risk cause if anything is wrong or goes wrong they will dodge you. Kia car motors are blowing up so they wont have a loaner if you have issue with your car. KIA MOTOR CROOKS

One of the best customer service experiences I’ve ever had! I will bring all my service needs to Kia Alliance now. They went out of their way to get my service done the day I called with only an hours notice-especially Tom Burdette. Fast, friendly, wonderful work. I cannot recommend them more.

Great staff! Very friendly and knowledgeable.

Great service here, very nice working with this dealership. Thank you Ken!!

Was very easy to deal with everyone there that we talked to. Dan Kelly is a great salesman. I love the 2015 Kia Optima

Kia of Alliance has the worst service department out of any dealership! The service manager Ken does not communicate with customers at all. They had my truck for 3 weeks for seatbelts that didn’t retract so they sent it to Wally Armour for repair do to warranty fine, also the truck is lifted with over sized tires that needed balanced. I finally pick it up after numerous calls and drop bys to the dealership. Ken calls and says it’s all ready to go and fixed. Well it’s not and vibrates just as bad as before if not worse. I would let them touch a tricycle! I have bought 5 vehicles from this business in the past. Salesmen are topnotch. Your service manager Ken and your service department are absolutely terrible.

I wouldnt recommend this dealership to anyone! I bought a new vehicle from here in 2017 and its been a disaster from the start. Pressured into buying the car from an arrogant salesman, 2 months old Im told I need new calibers on a brand new car, which wasnt the case at all, nothing needed fixed. They also wanted around $500 to fix that. Thankfully I called Kia of Boardman after Alliance told me if I dealt with any other dealership my warranty would be voided. Now I traded that car in and have been fighting with the dealership on warranty and gap insurance refund. Emails go unanswered. When you call nobody gets back to you and when they do your treated like an inconvenience. Ive called 3 times to speak to a manager and have never had a return call. Its been since June and nobody knows where the refund check is.

While its farther away than the local Kia dealer, we will be taking our car back to Kia of Alliance for all warranty and recall work. The local dealer tried to tell us that we needed $1,000 worth of work done to the car. When we called Alliance, they agreed to look at it and then fixed the problem UNDER THE WARRANTY. They also let us know that there was nothing else wrong with the car (so much for the thousand dollars worth of work the other dealer said it needed). The staff are friendly and helpful. I could only wish it were a closer drive.

They work with you 100% especially Roger and his consultants very pleasing place but the black guys that work there is not right they wont even say hello to there own kind SMH but it is what it is lol

Great team. I see a lot of one sided opinions on here, but I’ve always had great luck in sales and in service! 🤷🏻‍♂️

The first time we took my girlfriend Sorento and it was fast repair like 20 minutes, Yesterday I took my kia soulAnd they fixed it, and Im very happy withAliance kia dealership, All I know is that kia of Aliance is better than Kia Taylor.If u are reading this review, I recommend you to try Kia Aliance you will not be disappointed thank you for reading my review 😊 ☺ 😀 🙂 😄 😊 ☺

Too lazy to come out side told me to bring my car back later he was busy we left and bought a nice car at wally Armour great people great deal love them. Kia was bad bad bad

If I could give 0 stars I would! We bought my husband a truck on June 10th. The check engine light was on and the power steering was acting up. They let us leave with the truck and gave us a work order to get the truck fixed. My husband brought the truck back a few days later. At 1st they didnt want to give us a rental but after much arguing they finally did. The service department claimed at first that they didnt notice anything wrong with the steering. They were going to just give it back. They finally figured out the issue and now 3 weeks later we still dont have the truck! My husband needs a truck for his work so now we are losing $ because they dont know what they are doing!!! I will NEVER buy a vehicle from them again and will warn all my friends, family and everyone I can about going elsewhere!

Had a great experience there. John took care of me from the time I got there. Awesome guy. Couldnt of felt more comfortable. Randy in finance did a great job too. If your looking for a vehicle come see these guys.

Will run your credit through banks 3 times the amount of times you ask them to. Slick scam artist I recommend anyone looking for a vehicle to stay clear of this trash company. Tom was my sales agent. Theyre a 1.5 star on Better Business Bureau how did you get a 3.8 on Google maybe a lot of FAKE reviews.

IF I COULD RATE 0 STARS I 100% AND WOULD!! At first they seemed like great people. I bought a used car off them and within the first 1000 miles it’s already in the shop needing a whole new transmission, and maybe an engine(or at least parts replaced on the engine). They also haven’t given me the second key I was promised, or even tried to look for the key in the mean time. I called them and tried to reason with them, same with my wife and they were nothing but disrespectful even laughing at us and telling her she was probably horrible at her job whatever you can do stay away from this place by all means especially for used vehicles!!!

I’ve bought 2 cars from these guys. They’re outstanding and the service department always takes care of me. I always fee like vip when I go for oil changes or any other service I may need. Roger runs a great service department. Tyler is a great sales rep. But in general everyone there makes you feel comfortable whether its buying/leasing a car or just a simple oil change. Also, the coffee is always hot and actually good! Top notch!

Everyone was super friendly and went above and beyond to help me get the car I wanted. Definitely recommend going to kia of alliance to buy your next car this was the second time I have bought a car from them and Ill definitely be back when ready to buy again

Took my 2011 Sorento in to get all the issues that are causing the check engine light to come on since Im going to college in a county that has emissions testing. The car had three codes that needed to be sorted out and we were quoted at around $1650 to get everything fixed. After getting the car fixed the check engine light came back on. We then brought the car back in we were quoted at another $1800 to fix the code that over 90% of the original cost to fix was for. The excuse of service manager was that it was a different issue now causing the exact same code to occur and that it was not a common issue. The only attempt that he attempted to make to fix this was to lower the price of the second maintenance to what he thought was a generous $1500 instead of $1800 even though it was the EXACT same code that we were told wouldve been fixed to begin with. Needless to say, the light is still on and I have to get a new vehicle since theyre not going to fix their mistake. The only good experience I had was Tim who was lots of help where he could be.

My wife yesterday afternoon spoke with roger to get approved on a vehicle and was told he would get back with her about the application she submitted. He apparently ran her thru 10 different banks and never got back with her and did his follow up. Called this morning to get an update and was told he was running late to work asked if he would call back 3 hours later I call again to find out and he saids he can’t get it approved she needs a co signer! For all I know this roger dude definitely did a terrible job as a salesman all in general and be careful with giving your information because he will run it and put a bunch of inquiries to just say you need a lot of money down or consigner. Terrible job roger you deserve that 1 star and I hope everyone can read this.

Ken was wonderful with my son Cody to get a new truck. Highly recommend Kia.

What started off as the easiest car buying experience I’ve ever had quickly turned into the worst decision ever. I bought a car from salesman Dan, 3 days after buying it my check engine light came on. I called Dan and he said he would speak with their service department and call me back. After 2 days of leaving voice messages and an email and not getting a response I contacted their service department myself. They had me bring my car in, they didn’t have any loaner cars since there’s an issue with some new Kias engines seizing up and all their loaners are out due to that issue. They had my car for a week and couldn’t determine the cause of the light and sent my car to Ford as it was still under factory warranty. Ford also could not find the problem. Had my car back for a week and lost all acceleration on the highway and had to pull to shoulder, they had it for yet another week and sent it to Ford. They know the problem is somewhere in the drivetrain but can’t determine where. I called the general manager several times and left voice messages with no return call. They will NOT follow up with you if you have any issues. Never buying from them again.

This was my first time buying a car from a dealership and Dan was amazing! he didnt pressure us to to buy a car as soon as we walked in. he gave us time to decide what we wanted. when we were ready to make the purchase he handled everything over the phone and got everything taken care of since I couldnt be there at the very moment. he seriously made buying a car so easy. I would recommend him to anyone. thank you Dan and Kia of Alliance for getting me in a safe reliable car that I absolutely love.

I bought a 2018 Jeep here on Wednesday April 24,2021. The Jeep ran great from Monday when we got the Jeep to test drive up until the Saturday after. The Jeep has transmission and engine problems. It seems like the dealership turned the check engine light off so we would have no idea until after the deal was made. The sales rep we were worked with roger and Tyler were very nice and helpful. The sales manager Rick was absolutely horrible. He was very rude, laughed at us, told me I was horrible at my job. We were given only one key and called to see about getting another mailed to us as we live in Pittsburgh and it’s a 2 hour drive. Rick said he would look and call us back. He did not so we called again today and he told me to never call back there again. This was the worst experience ever. I wouldn’t recommend this place to anyone ever. Rick kept telling us how he doesn’t want to work with us. We were nice up until today when we gave Rick the same attitude he was giving us and he acted like we are in the wrong and that’s why he won’t help. Him and the rude girls in the front kept hanging up on us we literally had to call like 10 times. They had not a care in the world that they sold us a car with major issues knowing that a small child would be going in the car. Don’t go here they don’t care about anyone but themselves not even putting a baby in danger by selling you a car that shuts down in the middle of the highway (Rick thinks that is hilarious).They will laugh right in your face after screwing you over.

Had a great deal on a used truck . A great experience . Thanks Paul

Bought a truck traded a truck in and they were supposed to pay the old truck off and never did! Which we are paying for on our new loan and they will not return calls! Horrible business, customer service, honesty is out the door. Very sad! Common denominator= Rick

Salesman Drew did a fine job getting us a good deal on our trade-in and purchase of a new KIA Stinger. However, management gave us a runaround on the $100 gift card. Third party vendor Shopping Dough does not take calls and directs us to send them an email which never gets answered. Hopefully management will discontinue this scam. Sent message to corporate since management not offering us an alternative to our so-called winning of a gift card. Manager only tells us will refer to salesman. Called Drew and was unaware of management involvement. Should at least give us a ball cap or touch-up paint (much less than $100) as a compromise. When I bought my Ram in AZ, they at least gave me a ball cap. Suggest they discontinue the gift card scam and just give prospective customers $5 instead of waiting on a gift card that never processes. Dont trust management and seriously considering taking my new KIA to another dealer when it needs service at 6000 miles(even though get free maint. first year of ownership).

They are always nice and I actually got there 30 minutes early for my app. And they took me right away. They are awesome!!

I arrived on time for my appointment and they began to work on it immediately. The staff were both pleasant and professional. My car was serviced and I was out the door in an hours time. I had a warranty scheduled service done and A factory required software update.

I bought a used car from this dealership, Cliff the salesman was very helpful at first, we talked over the phone because Im in a different state. I found the car I wanted online had everything set up and the car was mine. I was then tranfered over to a man named Rick who like Cliff was very helpful, until I got the car and found the a/c was not working. One of my main concerns before I bought the car was making sure the a/c was in working order.because I live in the desert. I was assured by Cliff and Rick that it was in perfect condition. This made me very upset because I had already had problems with them shipping the car too me, it took 3 weeks instead of 1 to 2 as they again assured me. I have contacted Cliff who to no fault of his own went on vacation. I then contacted Rick and was told that it was checked before before leaving the shop but if it wasnt working theyd have it fixed. I have now been without a/c for over 2 weeks waiting for approval from the general manager who has also not contacted me (dont know his name). Ive sent them all my information to have the problem fixed but theyve ghosted me.

I emailed this dealer and not received anything more than an automated response. I have also called them twice and been outright lied to about a vehicles status and availability. They also promised to call me back, which they did not do.I can safely say that I will NEVER buy a vehicle here.

If I could give more than five stars, I would! Tracy was AMAZING! She was able to help my friend get his dream car once he returned home from a deployment. She stayed past business hours to make sure he was happy and could go home with a car that same day. She is super knowledgeable, friendly, and makes the car buying process smooth. I would recommend her to any and everyone.

We contacted in advance to ensure a vehicle was still available before driving close to an hour to check it out. We were assured it was there, so we headed to the dealership. Upon arrival they pulled it out front to look at, it was way more beat up than the pictures showed, so I checked the stock number against the website... Completely different vehicle. The one we contacted about was sold before we even initially contacted. I will never return here as they clearly lied just to get us on the lot.

Shout out to Kia of Alliance!I recently purchased a Malibu. Well, unfortunately there were some things wrong with that car that I noticed after taking it home. I expressed my concerns with them and the GM Rick Shuba told me he will see that everything is made right. They got me into a New Kia Seltos EX SUV! Ive never had an SUV, but I am in love with this one! Its so nice!I am so grateful that there are companies and people out there who still do the right thing when problems arise! They honestly could have told me too bad, so sad because I bought it used.If youre looking for a car and want people who are upfront, caring, and honest, I highly recommend going to see Tom Welsh in sales and the rest of the Kia of Alliance staff! They are amazing and I cant thank them enough for getting me out of that Malibu!

Great staff. Worked to get us into a car

Bought a new Sportage. I was not pressured to purchase. Dan was a great salesman.

Tyler was great. This was the first time Ive been to a dealership and left feeling satisfied instead of mentally exhausted.

Very friendly staff. Was a busy day and they still treated us wonderfully. Paul was amazing! Will definitely return.

Dannie Kelly was AWESOME. After a few bad experiences with other dealers this past week, I talked to him on the phone and he assured me he could get what I wanted and have it delivered within 2 days max. He delivered on that promise. Personable, great with updates, and overall great experience. The guys that delivered my car were also friendly and efficient.

Love the friendly staff.

A little pricey for service...

I worked with Tracy at this location. She was EXTREMELY helpful and more than happy to go the extra mile to answer any of my questions. She was very dedicated when working with me on the acquisition of a used truck. I will definitely be looking to work with Tracy again the next time I am looking for a vehicle. I cannot recommend her enough.

I just went and bought a 2019 Ford EcoSport SE & the buying process was amazing thanks to Dan Kelly. i’m super excited about my purchase and would definitely recommend Kia of Alliance to anyone & everyone!

I had a great experience at Kia of Aliance! I contacted about a vehicle in their inventory and got a response quickly and bought it the same day. They made my time there worth it. I have no bad things to say about them. Tracy, who sold me my 2014 Chevy Cruze, was wonderful! They didnt try to push me to buy the car like other dealerships would. Definitely recommend. Ill probably stop in next time I need a new vehicle.

Salespersons very uneducated they heard my accent instead of running my credit they started asking about addresses and phone numbers I had 20 years ago lol clowns, then asked if I was a CITIZEN. I told him Ill come back. I went to a different KIA dealership got a new car without one question about old residences, phone numbers or citizenship, Ill never even service my car there.

I made an appointment due to a check engine light for o2 sensor. I drove over an hour to them because it was the closer Kia dealership to me. Upon arrival I was told there wasnt anything they could do for me since my light went off. I previously Stopped at auto one to have it checked and they accidentally reset the light but printed off the report for Kia. I was told they cant use outside information. I was furious. I knew my car was acting up from the sensor going bad. I went ahead and got the 60,000 mile tune up on my 2016 Kia Optima SXT. I waited 5 hours for them to tell me upon completion that my o2 sensor was bad and needed changed. I was so flabbergasted as to why they didnt go ahead and change it since that was my original purpose for appt anyways. And heated to say the least. They responded that they needed my permission! But they knew they had my permission from the start. So after paying $600 dollars for the tune up, I was told I would need to reschedule for my o2 sensor. They completed a front end alignment and tire rotation with my tune up. Once I got back into my car and started driving home, my husband(sitting in passenger side) and myself noticed that my tires were humming super loud and the car was pulling to the left.I called them the following day to explain what we felt and I was talked to like I didnt know what I was talking about. The man on the phone stated maam, thats just the sound of your tires! No, sir its not. My car didnt ride this rough before everything that was done to it. So I returned to Kia of Alliance today for my appointment for the o2 sensor. I reminded them of the pulling and humming noise. And I also asked that they take a look at why my smart trunk feature quit working on me. The service manager looked at me like I was stupid. He asked what that was?!! I explain to them and he said maam your car doesnt do that feature. Ok Im really irate at this point! I said sir, Im the customer that purchased this vehicle and was personally shown this feature from a non Kia dealership and your going to tell me you have no idea that the make of vehicles you sell and work on offer this kind of feature? He replied with that sounds like such an inconvenience. I said I actually love this feature when Im coming out of a store with my hands full. When I stand directly behind my trunk and it senses my key fob, the car with beep loudly 4 times and automatically open for me. He said hes never heard of such a thing. So me being me, I whipped my phone out and YouTube the video feature to show him. He stood there stunned for several mins. Please educate yourself if you sell and service Kia vehicles. Pretty sad when a customer has to show you a feature on your own cars. And my car isnt brand new, they should know everything about Kia vehicles. I will never service them again. I will go to A and B Kia from now on and drive a few extra miles to get awesome customer service!!

Cliff, Randy and the entire team were exemplary! Start to finish this was hands down my best car buying experience ever!!

Top of the line sales customer service. Drew is an outstanding good salesman. Up front and honest about everything. No bs straight to the point. Was able to answer all my questions with real answers.

My son had some work to his car done problem is that it came back with the same problem a bad miss so 900 dollars later the car still needs fixed. Not only that it took over a week. DO NOT TRUST THESE PEOPLE I whish I could give 0 stars

Salesman was suppose to call on Monday about car deal never called we have bought 3 Kias there its now Wednesday and still havent heard anything

I bought a 2019 Nissan Altima from here.. (my first car).. everybody I spoke with was helpful and understanding about it being my first big purchase and that I didn’t really know how buying a car worked. Robert was amazing! He Definitely made sure I was happy with my decision before I even totally made it! He even went out of his way to explain how everything worked. 10/10 would recommend Kia Of Alloance!

Bought a used F-350 Pickup at Kia of Alliance a few weeks ago and I am very happy with the truck. Our Salesman Dan Kelly was outstanding and went above and beyond. Thank you Dan!

Stopped in at 9 a.m. when they open to look for a car. Employee speeding through parking lot. very noisy unprofessional employees

The associate that helped me was wonderful. She was personable and knowledgeable. They worked with us to get us a deal we were comfortable with without pressuring.

Awesome customer service. Sale people all work by the hour and not by commission. Which is a huge plus. No lies, start forward place.

The salesman was great but the vehicles were a little more expensive than other places are

Always a great experience.

This dealership let my daughter leave with the wrong car. A month after leaving the lot she was in a wreck that totaled the car. Now the vin # on the totaled car does not match the vin # that is on the paperwork in which she signed. The dealership has done nothing to correct this issue.

I will recommend to anybody who is in the market for a vehicle to go see Tracy B at Kia of Alliance. It was a no pressure, fun, enjoyable and professional experience. I observed the entire sales staff and was impressed with how they carried themselves. This is a fun place to purchase a vehicle. Tracy went above and beyond to make us happy. Thank you very much. Dan was ok too, I guess. Lol.

Fantastic dealership. Cliff got me setup with the CX 5 that I wanted and was absolutely awesome. I cant recommend him and the rest of the staff here enough. Absolutely the best car buying experience I have ever had! Thank you Cliff!!

Bought a car today !! Tracy was a great help. She was kind, patient, and extremely knowledgeable. She wasn’t pushy and I’d recommend her to anyone in the market for a Kia !

Very nice in person but over the phone there was no communication what so ever and the manager got smart with me over my vehicle...

I didnt find the car I wanted but, I cant say enough good things about Tracy!! She was amazing, took her time with me, and made me feel important! Awesome customer service!!!! 👌

Angie was absolutely wonderful in helping buy a car! She was so engaging and made me feel relaxed and confident! She knows her stuff....thank you so very much for helping me in what normally is a very stressful situation! Youre the best of the best😁

Problem was fixed the same day l took it in. Wait time was short. Servive guy was great.

Ken and the Kia of Alliance family are amazing!! They took such good care of myself, my son in law and my brother law! We are customers for life. Thank you Ken the car Guy

Brittany is a great person to work with honest and very helpful and honest and easy to work with always willing to work with you she is the best

Went in for the promotion hoping I would get the $100 visa gift card as it said on it but instead got gift cards for places I havent even ever heard of nor can afford and have to split the 100 into 4 different ones to even receive anything.. fell on hard times kenny was professional while the other gentleman I spoke to still tried to get me to purchase a car after explaining I cannot with my husbands cardiology bills and cannot afford a car when trying to save for a home as well as have zero extra money with rent going up. Felt like crying but cant because my son is with me. Thanks for trying to help with a new car at least I guess

I came in this past Monday and dealt with Tom Welsh. I’m always skeptical of car salesmen, but Tom went above and beyond to help make things as easy as possible for me. I ended up buying a 2018 Rio, and he (and Randy Roberts) each stayed until 10:30 that night to help me close the deal. I felt comfortable here, and the people here were really easy to talk to. I definitely recommend this dealership whenever you need help.

Overall the place is fantastic!All the sales people were super helpful and worked with what i had!

The engine in my daughter’s 2017 Kia Soul (51,000 miles) needed replaced. The Service manager spoke in a condescending manner. He claimed the car was no longer under warranty, even though the warranty was for 60,000 miles. The manager then Made statements about the unreliability of the engines and how he received at least two blown engines every week. He then tried to convince my daughter to buy a new car instead of getting her car repaired.When I advise them the vehicle would be taken to a different shop, they agreed to honor the warranty. They also wanted $400.00 and a credit card number, which I found suspicious if the repair was covered by warranty. When I rejected the offer, The service manager stated the warranty would not be honored if I brought the vehicle back.This is the 2nd Kia my family has purchased from the Kia of Alliance dealership that needed a new engine. The first incident occurred a couple of years ago and it took 6 months for the repair. While driving home I smelled gasoline. That car (Kia Sportage) had to be immediately towed back to the shop. It was discovered the so-called mechanics failed to properly connect the gas lines.This last experience with the engine and poor customer service convinced me to switch from Kia to Toyota. My daughter now has a 2021 Toyota RAV4.To Kia of Alliance, you keep the so called service manager and I’ll keep the new Toyota.

Ive been looking for a Kia Soul and I went on Kia of Alliance Website and found a 2016 Kia Soul 18,000 miles..im a 1st time customer and the dealership and Ken made the buying process easy..If you are in line for a new or used car try Kia of Alliance...

Tyler and Drew were amazing at making the process fun and fast! I was so impressed with the service and will definitely be using them again!!

Seems to be a pattern on the calling back of customers, anyhow bought a Kia in 2018 was told come back in 2 years so we can get the apr lower. So a couple months ago I did just that and my credit was ran and told we will call you back tomorrow with what can be done.... 4 days later after calling them back almost every day was told nothing can be done unless I throw out 800$ or more. So Tuesday (10/27) I get a call saying that if I trade my car in on another vehicle we will work on the apr. 17% is where Im at btw with a 680 credit score, anyhow I come in and we love the Telluride 2020 white with 8000 or so miles, they close at 6 which I understand everyone wants to get home from their jobs, I understand.So my credit is ran again and we were told yes everything should work out around high 700 to 800$ a month but the banks are closed can we call you back tomorrow (Wednesday)? Yep no call, called Thursday morning was told again that Id be called back, still no call, so I called this afternoon and noone seemed to know anything about the talk of Tuesday but after about 5 minutes of refreshing everyone of what was talked about I was given the oh I think its gonna be around 1400$ a month and noone you spoke with is here Ill look into it and call you back.....guess what? Yep no call lol!So basically my credit has been ran twice now to which takes about 8 months to get those points back and Im sitting here baffled at the lack of professionalism that existed when I sold cars. So basically yes I got taken twice but never a third time. Im a truck driver and have many associates who are looking for a great car and Ill always say that our Kia has been great but unfortunately for Alliance Kia they will no longer have my business or will I send my associates or families to buy anything from you.Sincerely,Dan Cooper

Great salesman Tom is .If you want a New or preowned car see Tom

All of the staff members were great ! Special thanks to Dan for his outstanding service. First time I felt at ease buying a car. No hassles. Also, the gentleman in the finance department had taken the extra time to answer all my questions. Wish, I remembered his name. Great guy!Charles Erwin

Horrible dealership wouldnt recommend to anyone ever.

Dealership said one thing and did another...showed up from 2 hrs away to find trucks windshield smashed...salesperson Ricky never looked at veh...brought it home to find other things that was never looked at...tried to get help from Rick S. But he was no help..he didnt seem to care..terrible experiences..if first responder go elsewhere

I bought a truck from here in May. Final cost for the truck was about $15,000. My boyfriend went with me and was meant to be a co-signer on the loan, I explained to the finance guy, I believe his name is Drew, that this was my first loan and to please explain everything. Before signing paperwork I clearly asked, “will my name be on the title, not my boyfriends?” He said “yes” so we signed the paperwork. A couple weeks later I get the memo title and everything is in his name. I call Kia and speak to the sales guy I worked with, Ken, he said it was the banks error and to contact them. I called me bank I am financing the truck through, they tell me it is all Kias fault and they sent in the paperwork like that. My boyfriend called Kia and tried to speak with several different people regarding this, at first he was brushed off, but when he demanded to speak with the GM he was told he would get a call back. Long story short we never heard back until the bank was calling us wondering why we didn’t have the vehicle registered yet, we explained the situation and it took the bank calling Kia to fix this. Also not to mention I’ve already had to replace the brakes (including a caliper) and the TIPM module because my headlights quit working after 2 weeks. Over $1000 in parts already and it’s not even on the road. Thanks Kia. Would not recommend.

Drove 35 min to look at a truck they took the best possible pictures of that didnt show the rust. Typical salesman type stuff right when I walk in. Took a half hour before I could even pull it out and test drive it. As soon as the salesman pulled it out I told him dont bother Im not interested anymore. Only reason Im giving two stars is the salesman Tyler was a decent guy.

Ran my credit 3times

Would give less if I could very unprofessional got approved an was told I had to wait for them to get me a car and there is a lot full of new and used cars

After driving 2 hours to Alliance my wife and I were greeted by a very nice and knowledgeable staff. Tyler Copeland did a fantastic job showing us the truck that we were interested in. We enjoyed the test drive and all questions were answered. It was a 5 star visit.

Everyone was in such a good mood, they were having fun yet very professional. Went in for something bigger but was unable to get the 4WD. But,we ended up purchasing the Seltos! Tracy B is absolutely Amazing!!! The GM, Dan was very helpful and finance as well!! Im usually very weary of dealerships but I will only deal with them as long as we own our KIAs!

Franco was an excellent salesperson. He answered all my questions and concerns. Very polite and courteous. I’ll be back to see him again when it comes time to buy another vehicle.

Great place to buy a car the staff is friendly and helpful

Im real happy with kia of alliance

Very nice group of people. Man named Drew helped me and I would definitely recommend them to anyone!

When no one else would help this guy did thank you michael guimaraes I ended up with a 2019 jeep

Overall when I purchased my vehicle from you guys no complaints. However, after selling it and making multiple attempts, and multiple people taking my information both in sales and the receptionist in your finance department I’ve been met with failure at getting my Gap and service warranty contract cancelled. This has been ongoing for 3 weeks- a month. Which in my opinion is not conducive to conducting good business.Updating: I cannot keep track of how many people have taken down my information and not once have I gotten a call back. Not limited to but include, yesterday after stressing the litany of times I’ve tried to get this done. A receptionist from either sales or finance department “GUARANTEED” me that someone would call me back. I’m glad it wasn’t a life or death situation. Because once again that was a empty guarantee.I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE I KNOW, OR ANYONE WHO ASKS.Yet another couple days with no phone call back. I want absolutely nothing more to do with dealership.***Another update ****It’s 3 November 2020. And while I have received my GAP coverage refund. I’m still trying to cancel my service warranty. When I finally got a hold of Drew, I EXPLICITLY said I wanted to cancel BOTH GAP AND EXTENDED SERVICE WARRANTY CONTRACT. Well some time has gone by, so I contact compass which is the company in which Kia purchases it through to see if it’s even been cancelled. It hasn’t! No request has been submitted. And I can’t cancel it myself it has to go through the dealership that purchased it. Well, I’ve contacted Drew and left voicemails and not to any surprise NO CALL BACK. I had put in my original request to cancel both when I got rid of my vehicle back at the end of August and it’s now November?!?! What sort of business conducts itself where it doesn’t return customers calls?! That’s a significant amount of refund I’d receive back. But I live out of state now, so my hands are tied. I don’t know what else to do when NO ONE WANTS TO RETURN MY PHONE CALLS. I CANT REITERATE ENOUGH THAT ILL BE SO GLAD WHEN IM FINALLY DONE WITH THIS DEALERSHIP. AND FURTHERMORE I WLL NEVER RECOMMEND THIS PLACE TO ANOTHER LIVING SOUL. I DONT CARE IF THEY ARE GIVING A CAR AWAY FOR FREE.***update***19 Nov 2020Alas my service warranty contract has been finally cancelled. On 5 Nov 2020. I got rid of my vehicle that had the GAP coverage, and the extended service warranty contract back in mid to end of August. It’s take this long for them to get these two seemingly simple tasks completed. Your single saving grace throughout this whole redundantly long progress comes from Stephanie who works in your finance department. I’ve called enough times that she recognized my number on the caller ID. When this is finally done I will never interact with your dealership again.

Worst dealership i have bought from, sales persons were nice but anything past that has been a major pain. When calling about anything of importance they never return your call, and you can never get through to anybody to speak too. Would not recommend. There was also undisclosed information they chose not to share will me on the vehicle i purchased that i later discovered on my own.

We had a Great time with Kia of Alliance. Got a great deal with them 👍👍 would recommend kia of Alliance to everyone !!!

Best sales and service I have ever had at a dealership. I can call with leas than 24 hours notice and they can usually get me in to service my car. Also I was shocked by how affordable the service is.

I bought my vehicle a few years ago from Kia of Alliance.The sales team was great, but you never know what kind of service will be provided after purchase.This service team is top notch!The couple times I have had service they have all been extremely accommodating and professional.I had an appointment down the road while waiting for my vehicle and they provided a ride for me.It is the little extra effort made that makes good service excellent service.Thank you Roger and the rest of the hard working service team!

I had shopped a lot different vehicles on Car Gurus and had decided that I really liked the deal they were offering (especially since it was $2000 below market value) so I went and saw the car. Franco was my guy; hes an excellent salesman and an even better person. Very honest, and the first thing he did was earn our trust. I highly recommend you let Franco take care of you! I absolutely love my 2018 Hyundai Elantra and I have no regrets. Thank you to everyone at Kia of Alliance!!

This dealer ran my credit so many times took my credit down so bad it took me many years and hard work and still couldnt deliver with money down a co signer you name it angie and here crew played games !!! Now a new father I cant provide for my family and be a successful business owner.. thanks kia of alliance and angie...

Went in to check out the soul. I talked to Kenneth Robinson. He tried the typical sales tactics to try to get me to trust him, whatever thats fine. I was interested in trading in my 2005 dodge neon as well. Numbers came back and we werent sold. He was trying to give me $500 for my neon and didnt even show the interest rate on the offer, which I stressed was important to me. It was pretty shady. The real problem is when we said no deal and he went to go get my keys so we could leave. About 15 seconds later the manager comes and tries to snake his way into a deal offering $1000 for my car and offering 0% interest for 60 months. Ive seen this scumbag tactic used before and its pathetic and is what makes me and a lot of people distrust dealerships. They should really be ashamed of themselves if they are even capable of it. Bad scummy practice, do not recommend!

Our experience with Nathaniel was wonderful. He’s upfront and no games. He’s very polite and professional. We enjoyed working with him. He was easy to work with. He was very quick with responses. The financial guru was also good to work with. Very precise. The atmosphere is very upbeat and no pressure. We would buy from them again. Highly recommend!