Definitely was a waste of time they was on different pages between departments and only sell cars to people with credit scores above 720 so if u trying to buy a car from them u u will get approved for a bad price on the vehicle and hight price I repeat if u trying buy a vehicle this dealership is not for the working class go somewhere else save ur time and ur money

Was told my vehicle would be ready by Friday I left multiple messages with an advisor for an update and didn’t get a response until days later on Saturday right before they closed that my vehicle hasn’t even been worked on and won’t be ready until Monday. No loaners available so I have been without a vehicle for 4 days and will be without one for more days due to no loaners available and not being reimbursed if I get an enterprise vehicle which for that many days is unaffordable. Poor customer service and doesn’t seem to want too keep customers updated on their vehicles

Wasted my time. I called on Saturday 3/6/21 to schedule a recall repair. The lady who I spoke with asked for the recall # and scheduled me for Tuesday morning because I needed to drop the vehicle off on Monday night because I work during the day. So I dropped off my vehicle Monday at 530pm and was told it would be ready Tuesday afternoon. I told them I would pick it up Tuesday after hours and to park the vehicle, lock it, and leave the keys inside and I would use my spare key to get in. They called me in the afternoon, and I called back about 15 times and no one answered. So I went ahead and picked it up Tuesday night after hours and they didn’t leave the keys inside. Not a huge deal but they obviously didn’t listen to my instructions. On Wednesday I proceeded to go back to the dealership to pick up the keys. When I got there they told me they needed to order the part for the recall and they would call me when it was in! Just a huge waste of time, when they could have told me that on Saturday when I made the appointment or on Monday before I even dropped off my vehicle. Very unprofessional and ridiculous way of doing business.

The staff was average, the guys at check in were ok. I had a few questions but I didnt want to ask, because they didnt seem willing to be helpful. I asked them to check my tire pressure and they forgot to, when I went back to ask them about the tire pressure the technician happened to be in the office and overheard me asking. He rolled his eyes inside, proceeded to walk out to my vehicle I had to follow him quickly and tell him that my kids were already in the vehicle he did not acknowledge me at all and huffed and puffed walked away and sent another technician to get my vehicle.I felt very disappointed about the way I was treated.

This was the single most disappointing visit Ive ever had. Where do I start. I had to town my own vehicle to the shop and was informed it would take a day to diagnose the issue. So after, dropping it off, proceeded to Enterprise rent a car, to get a rental. I was told it cost over $200.00 to get a vehicle. Went back over to service and found out the dealership has new owners and no longer help with rentals when you bring your vehicle in for repairs in their shop. Fortunately, I did get something. I had to call the next day to find out my car battery wasnt holding a charge. I decided i was going to but my own battery, since it was going to cost me about $220.00 . Got a battery the next day and drove back out to the dealership, to get a call stating I bought the wrong battery. So, i told them just put in the 1 they had. I was told they should call me that afternoon when it was ready. Drive back out there and waited hours and still no call. Called the dealership and asked for service and finally found out it was waiting for me. 3 days of frustration over a dead battery and terrible shop service. I would rather take my car somewhere else and spend more than returning to back there ever again !!!! I even got a call about my service experience and told them what happened. I was told the shop manager was going to call me and still no call in over a week !!! This was my second and last car ever being purchased from this dealership. NEVER AGAIN!!!!

Didn’t call me back to let me know my car was ready, didn’t tell me I had a nail in my tire (but put it in report), wrong hours on google.

I found a 2020 Silverado on car gurus on sale price 40,760 plus taxes. I drove 45 minutes from home. To do a test drive. I saw the vehicle, drove it and went to the sales office to get numbers. Price went up to 44,260 plus taxes. Close to 4 k more than the price listed online. I didn’t buy it.. strongly believe that I wasted my time. They didn’t respect the price even tough. I showed up with the pictures on my phone..

Great. Jose helped and we got a 2021 Grand Cherokee. He went above and beyond with showing us different viechles and different styles. I would recommend him 100%.

The worst customer service ever. I will drive to the other side of Houston next time for service.

Dropped my car off, first service Ive had with newest ownership. When the ac repair is complete Ill post my experience. Three stars for now.

Service department,as always, quickly executed scheduled maintenance items on my 2018 Silverado. This time it was a transmission flush and rear end maintenance. I do recommend scheduling in advance. Thanks yall!!

I scheduled an oil change on my Silverado online. Took half day off, drove 12 miles over to dealer and after an hour was told they cant do my oil change because they dont have an oil filter for my truck. Not when it was scheduled or when I checked it in. Had to wait an hour to find out they had no inventory. So unprofessional.

Website was very informative and let me know what was on the lot before hand.

They Dont help, currently giving me the run around about forcing me to get a $150 diagnostic for a small squeak on a pully and dont want to help me figure out what my extended warranty covers and insist on doing a Diagnostic. I will be removing my extended warranty and taking my truck else where.

Operating in a timely manner must not be a top priority, as it took them over 2 hours to complete my routine maintenance...and I had an appointment.

Taylor was very nice, had my vehicle ready in less time than quoted. Was very happy that they took care of a recall, while there.

I just wanted to take a minute and give a huge shout out to Anna Kalil who has made sure I had the best experience possible in Chevrolet Service. She has been a blessing from start to finish, for years. Thanks Anna for all you do!!

Ive always had excellent service from Ron Carter but something has changed. I took my 2016 150 truck in a few weeks ago for a continuing vibration issue and a brake recall. They said they would take of recall on brakes but they didnt have loaner so would call when they did. A few days later we were backing up and the brakes were making a bad noise and it felt they werent stopping properly. I called several times and my husband called several times. No call back. My Myhusband called & finally talked to someone & were supposed to call back. No call. Very disappointed. We were afraid of brake failure. Told them over & over but they didnt seem to care. I will say one positive thing. Bill in service who drove with me initially was so nice and helpful. It was all the others who didnt follow up. I had been speaking to a sales rep who kept calling me to trade in truck at Ron Carter. Needless to say it wont be happening there. Will be taking the truck to another dealership for the repair & ultimately trade in.

Always great service. Taylor was extremely accommodating.

They are serious about setting high standards for Customer Sales and Service. Jimmy Smith Sr. would appreciate any feedback to help them meet your expectations.

Horrible service. Very dry personalities not helpful at all.

Chad is excellent

Mrs Anna was such a big help this week she made my experience smooth and easy!!!!

Great staff. Helpful and caring

Thank you service department yall are awesome!!

Fast quick service

Great service

OK I guess