I just got an oil change the lady working the desk was wonderful and service was quick and easy! The work done was great!!!

The day after my oil change service I noticed my change washer fluid light came on. I was told by the attendant working the day I went in that ALL fluids would be refilled. This was not the case. I called to talk to someone after which I was told that they would check into it and if I would want to come in the have the washer fluid filled. I told her I was not going to drive clear across town just to have something done that should have been taken care of in the first place. I am very displeased and I wont ever go back to this location again. I also wanted over an hour and a half after my appointment scheduled time to be there. My appointment was useless.

The lady behind the counter was fun, friendly and liked her job. The gentleman sitting next to her was very friendly. This place has people who care about their customers.

These guys are great.. All I needed was air in one of my tires and I asked for it and was helped immediately!! Not only was my tire tire aired up but he also checked the other 3 and made all 4 match the psi... Very friendly very fast and very professional! Good job Meineke!!

Got a oil change and they broke my oil cap and didn’t even say a word about it.

This was my first time going to this location. They were very curteous and quick! I will return for any car care needs in the future. I have been using Meineke Car Care for 5 years and they have always done a great job of taking care of this older single female. Give them a try! You wont be disappointed! 🥰

The service is great I have not had any complaints except not being acknowledged when I stepped into the shop. The wait was rather quick compared to other places I have used to get an oil change. The manager lady actually helped me out with a better deal and saved me money. I would definitely come back. Thanks

My family and I were travelling from San Antonio to Colorado and spent the night in Amarillo at a hotel. Got up the next morning to head out and discovered the protective cover for the transmission was hanging and dragging the ground. I made one call and talked to Kay, the Manager, at Meineke. She said they could take a quick look. I quickly got to her store and she immediately had one of her staff get the car on the lift. Two bolts had come out. They fixed the issue in less then ten minutes -- no charge -- and I was on my way. If I lived in Amarillo, Kay and her staff at Meineke (3401 South Western) would be my go to place. MANY THANKS to Kay and her crew!!

One of their employees broke my car key and didnt even bother to tell me about it. So when I go in my car to leave, I picked up HALF a key.I went inside, told the guy I originally gave my keys to, and he said did that happen here?As if he couldnt rememberThey super glued it. Cool, thanks I guess.Wont be back. They didnt re-set my oil gauge so it says I still need an oil change. LOLAt least I know how to read my mileage.

They wanted to charge over $130 just to see why my check engine light was on. I can easily go to AutoZone and they will do this for free. I used to love bringing my car here, but I cant afford to anymore!!!

I had a great experience with Meineke!! We were driving cross country from North Carolina to California when our van broke down in Amarillo. Austin and Roger quickly diagnosed the problem and presented solutions. Unfortunately we needed a new engine and with Covid the soonest they could get a replacement was about 8 weeks. They helped us secure a rental vehicle and kept us informed of the progress. Eight weeks later I flew back to Amarillo and Roger was kind enough to pick me up at the airport! I drove the van back to North Carolina, 1500 miles and the new engine performed flawlessly. The team at Meineke did everything they could to make a very tough situation as good as it could be.My family was in the auto repair business growing up so I know quite a bit about cars and how to make sure I’m not being ripped off. My experience is that most shops will at least try to upsell you or outright sell you something you don’t need. The team at Meineke was honest, and did not try to upsell. The communication was excellent and after 1500 miles the quality of the work seems to be stellar. We were very fortunate to end up at Meineke when our van broke down. I highly recommend this shop!!

I had an excellent experience with the Meineke staff. They were friendly efficient and made the experience a really lovely one. They are my go to car care providers because they are always very nice and professional!

They went above and beyond to help us! Great people and great service. Will absolutely beautiful bringing my car back for future service!

Everyone was very knowledgeable, polite, and respectful. The Technician that changed my oil was polite and well mannered. I believe his name was Gage. Gage even suggested that I needed new tires. Even though they were busy Gage didn’t rush me, he answered any questions I had!

They had my car done quickly! Very nice staff too.

I called an made an appointment for 7/16/21 @8am. When I arrived the lady said they must have not wrote the appoint down. But she will get me in as soon as possible. 3 hrs later!!! I get I get my truck back the alignment is not even right. It’s pigeon toed like a MF. I am riding on the outer wall!! I will never use a meineke again.

Very professional and courteous staff. Clean environment and fast service.

I had a state inspection done on two vehicles and the service was polite and courteous.

Wait time was a bit long but service was fast. Had no issues whatsoever and was out of there faster than I thought I’d be

They definitely dont do any drug testing at this meineke. Horrible. Horrible. Horrible. Been coming here for over 9 years!!! Not sure what happened to this place but no one here cares about their job. At all. Finally going somewhere else.

Did a great job repairing my wiring harness after we had a squirrel chew through the harness.

They are nice and professional. We didnt end up taking care of our car needs due to pricing.

You go to use a coupon for 24.99 but the total comes put to almost 40 dollars. All cause it took one extra quart of oil. This is how they scam you. Go somewhere that offers real deals.

Great customer service, the service guys are very helpful and wont give the run around about your vehicle. So, stop in and let them check out your vehicle.

They are simply the best...professional..explanation to what they will be doing..i look foward to ny visits with them..its like family..we laugh and when i have shared personal situations..they listen..and even say they will keep me in their prayers. They let me be me...that is important to me.

These guys were great. They were fast, did a great job, and they were easy to work with!

They did an oil change, rotated tires and did a Texas inspection. They were very quick and everyone was very friendly. I have used this location for many years .

I had previously asked about getting my switch for my lights repaired and they advised me to purchase the part and gave me an estimate not only verbally but also a print out of what it would cost as well as what part to purchase. I followed their instructions, took it in, while repairing they broke a piece of my dashboard. I wasnt too concerned being that they assured me it would not affect any operation in my vehicle. They told me the switch was fixed however on my way home from working a graveyard shift, the lights kept turning off. I took it back in the next day, they found no issue. Ive experienced the problem again since. Overall Im unsatisfied and will now have to find another place to fix their issue.

Service was good, but they tacked on a couple extra charges. I came in for a 70$ oil change and they tack on a 10$ (labor) and a 5 $ ship fee. Seemed like a jersey move to me.

Way over priced. Took advantage of a single woman.

This was my first visit to a Meineke Center. It wont be my last. Friendly, professional staff, a job well done, and reasonably priced.

I got a very affordable oil change and included they gave me a free tire rotation, as well as topped off all my liquids! I would have given 5 stars but they took a long time. I was told it would take between 30-45 minutes and it ended up taking an hour and a half! This was my first experience here, and I’m hoping that it was just a fluke because the value of the service for the price seemed really good. I will give them another try.

I like using this place for everything. They are the best!!

Very pleasant and helpful staff!

I love this place. I take all of my vehicles for service. They have a very knowledgeable and friendly staff. Along with quality products and decent prices.

They are always friendly and when I’m in town get my oil changed in a timely manner & the price is good!

They added extra fees onto my oil change. But the wait wasnt to bad I did not see the receptionist wearing a mask which I didnt personally like or appreciate with all we are dealing with in the world. I didnt see them trying to sanitize any of the chairs after people were leaving. Other than the safety failure with the covid-19 protocols it wasnt to bad.

Great service. Friendly and fast. Got there and was able to watch a 16 min video and they were finished. It was amazing. Kay is awesome too service desk lady.

Went there Saturday and told them I was having issues with my brakes. Sat there for almost two hours and they told me nothing was wrong with them. Monday morning on the way to work my brakes went out completely. I wouldnt trust them again with anything even a simple oil change

They were unpleasant and I wont be going there again.After using them for two years steadily, the last two visits were very disappointing.On the previous visit I paid for a service to have my fluids topped off and they did not do that I had to go back and have them do it.This time they tried to up charge me on some kind of specialty oil filter that supposedly the 2015 corrolla requires. I know better theyve used a standard filter for the last 2 years until this past visit that they charged $4.99 according to my invoices that I have going back for 2 years.No one was wearing a mask they tried to up charge me on a service that should have been $24.99 to something like $44.99 if I had not said something I would have been sorely over charged and when I brought the point up they became unpleasant about the matter I did not ask for a higher quality filter for my oil change I was perfectly content with the regular filter rather than some specialty filter they did not even ask me before putting it into the car.Very disappointed over all.

Nice prompt professional service

I will keep taking my vehicle to them,they were very efficient, fast,and professional.

Had them check the brakes on my wife’s car. I told them not to do any service until they called and let me know. They called me and said the brakes were fine. When we came back to pick it up, the said they trimmed the shoes down on the brakes some and said I would have to pay another $48 for that service even though I specifically told them not to do anything without my permission. They ended up taking off the charge, but how many times have they done that to other people? I would not recommend this company to anyone I know.

Got my car inspected in less then 30 min not bad at all thanks

Kenny and Kay were absolutely top notch. I had an unexpected major repair on my truck. They got me in and kept me updated along the way. They were polite, professional, and forthcoming with information regarding my engine repair giving me options along the way. They went above and beyond by repairing a couple of things I had forgotten about with no extra charge. I am a customer for life.

From my own, personal experience, every time Ive taken either my wifes vehicle...or my own there, they have simply treated me like absolute Royalty!...I will be returning again, and again, and again, etc, etc, etc = for life!

This is the second time I’ve had a situation that could not wait that the Meineke at 34th and Western has gone out of their way to help me out. This time it was my mom’s car and it is the only running vehicle we have and they helped get it fixed.

Getting my car serviced yesterday was kinda frustrating and chaotic. It wasnt Meinekes fault - their internet was down so I couldnt get my inspection sticker, my wheels aligned, and I couldnt pay with my debit card at the end. My battery check indicated I needed a new battery but I couldnt afford it and wouldnt you know, my car was dead when I finally got the oil change paid for and got to leave. But the staff was courteous and went above and beyond though their stress level was high. I was given the shop truck to go get cash to pay. The mechanic jumped my car back to life. It was time consuming and I got little done but that wasnt the fault of the employees. Ill use this business again but Ill definitely call ahead to make sure all computer systems are running!

I was hopeful about this place because of all the 5 star reviews but unless you’re rich or like to argue with people who are supposed to be helping you lol I wouldn’t go here. I called 20 min before I got there to see how long the wait would be and I was told there would be no wait because they weren’t busy. I ended up waiting 3 hours lol. I was told that they sell the brake pads $150 an axel by a man on the phone and at the front desk but later after the inspection I’m told it’s going to be $780. This was obviously way more than what I was expecting so my boyfriend and I decide to get a second opinion. When he goes inside to get the keys some blonde (just said blonde to try to help with a description of who she is since I didn’t get a name) woman says “I never told y’all it was $150 an axel I always say $250 an axel” even though we never spoke to her the entire time we were there. She proceeds to ARGUE with him about how we won’t find a better price. Miraculously the price drops from $780 to $680 but we decided to not get any work done here considering the experience we had so far. All in all a terrible experience.

The people at Meineke were very polite an professional they got my car in an did the repairs at a reasonable cost id recommend them they were great

Nobody wore a mask that worked there. I was very concerned because I am high risk. No social distancing.no safety measures in place. I will not use this place again.

I went in for an inspection and the two little pipsqueaks that were doing my inspection clearly didnt know what they were doing they knocked my blinker light loose said I didnt have a blinker we just replaced it they said my brake light was out and thats a $300 fix nothing wrong with my brake light aside from the fact the sun was beating on it so they couldnt see itso to the woman that came out and was ever so rude because I told her no thanks Ill fix it myself sorry Im a single mother I dont have a ton of money learn how to be a little bit kinder to people and teach your text how to actually do their job

Wonderful place to go to get your state inspection!

They were nice, quick, and quite efficient. They let me know about needing rear brake pads and even got me a 50% discount on said pads. I will be using them for the rest of my stay in Amarillo.

Stopped in to have my car inspected and had forgotten to change wiper blades. Technician replaced wipers and inspection went well.

WARNING. DO NOT BRING YOUR VEHICLE HERE. We brought our car here for a simple timing belt repair from out of state,they kept it for weeks,damaging parts on my car then telling me they were ordering new ones, or that there employees had messed up,they completely ruined everything they could with my vehicle including random things like the locks and seat warmers and then told me it was already like that when I brought it in. Like I said we had driven out of state almost 14 hours away,our car was running completely perfect before now,car doesnt even start anymore. Me and my husband have already taken this to the better business beuro and were currently working on pressing charges. ROGER AND KAY have cussed me out,admitted to ripping me off and then preceeded charging us with a 5,000 bill they are responsible for. If we wouldve recorded the conversations we have her saying they wouldnt charge for what the employees ruined which was everything but didnt cross our minds to have a recorded such a thing maybe something you consider if you use them.

They have always been very prompt & nice.

They did a great job on the brakes! Plus a loaner car to get to work, very happy

Excellent service as soon as you walk in and are upfront about cost

Took my truck in to get the wheel hub assembly replaced, paid over $400 and picked up my vehicle. Drove around the corner and realized something was terribly wrong. Stopped in the parking lot directly behind Meineke, got out to check my tire and realized the lug nuts were not tighten on at all! Reached down to check them and two literally fell off in my hand. If I had not stopped to check my tire this could have caused a major accident hurting my family, myself and anyone else unfortunate enough to be near my truck when the wheel came off. This is supposed to be a professional mechanics shop and the service I received is far from professional!! To top it off my truck is still having the same issue they said they fixed and I paid for less than 24 hours ago. Needless to say I will not be back and would recommend you stay far away from the business.

Friendly ppl. Good service. Went in for synthetic oil change and they had a coupon for $15 off. So NICE.

Good service great piece

Very friendly & fast service.Adrianna knows her job& customersShe a great asset to Meineke Car Centet

I had a state inspection done. Staff was courteous and friendly on the phone when I called and when I was there. They were also very quick. Great place!

On a trip and had car trouble. They knew the problem and fixed it quickly. Very knowledgeable. Seemed honest. Quick.

The people here are super friendly and they take the time to explain whats wrong in a way you can understand. They are super helpful when on a budget as well as very great with time. You can count on quality repairs AND speedy repairs! Im never dissapointed with my visits.

Went there for the first time, yesterday and they were very busy... but very courteous and did a great job!! The price was very reasonable too!! Thank yall!!!!

Great place other then the prices

The lady was amazing and polite. They did fast and good service on the truck.

Great fast quick service!! Very nice & knowledgeable, knows how to treat their customers right!

Did amazing on my service. Especially the lady up front very nice and was very helpful will be coming back for all my car needs.

Staff is awesome and they got me in and out quickly. Price was unbeatable.

Always a great place! I bring in my car and they not only do what is needed theyll always tell me if I need something else if wither or not its a must or if it can wait. I tend to drop my car off on Saturday mornings when they are sure to be busy and they always say it will be a while, but within a couple of hours my car is ready to go. Ive never had any issues with a employee, theyre always sure to get me what I need as quickly as possible.

Fast, friendly and professional service.

They were thorough and called me once my car was finished. They are always professional and friendly. They let me know what needs to be done and what can wait in regards to my vehicle’s maintenance.

I called in to see how much they were charged to look at my rear end in a 2007 Mustang and they told me it would be free for them to look at it so I took it in and they called me and told me it was going to be $1650 to rebuild my rear in so I told them I could not afford that so I couldnt do that right now so they said they would put it back together and it would be ready to for pick up so when I went to go pick it up they told me the total was going to be $84 for the diagnostic So I hope yall enjoy the last $84 I ever spend with yall because you told me it wouldnt cost anything and in turn around and charged me. Thanks for nothing

My vehicle had no power steering, i was told it was the power steering pump. I brought my vehicle to Meineke for a diagnosis. I bought my car for $1500, these guys call me and tell me it will cost $2000 to fix. They said I needed new rack and pinion because its leaking bad. I decided to take it to another repair shop, there they tell me its just a ps pump. I had it replaced and never had an issue again. I will never trust those guys, i have over 20 people who to this day tell me how Meineke screwed them over.

Front counter employees are always nice and friendly. They let you know whats wrong with the vehicle and give options on how to proceed. Never had any issues

My boyfriend took our truck in and this was our second time there. They were so helpful and they also explained to him that they even have a point system and we were already racking em up!!! We love this shop and will always use them!

Excellent and efficient service. Would definitely return.

Meineke has always been professional, courteous and fair. Roger and his crews are the best!

They were able to diagnose and find the issue and quickly resolve it for a great price. Will be using them for all our vehicle needs from now on. I would highly recommend giving Meineke a shot if you have not in the past.

I have been bringing my car for oil changes for several years like within 6 years. They are always friendly and work with you on getting work done quick as possible. I also have yearly car inspection done as well.

Meineke allowed me to get my car inspection done in & out, in a matter of 10 mins! Great service!

They got me in and out. They were waiting on me as I pulled up! Highly recommend!!!

Was just there for an inspection, but they treated me like I mattered to them. The service was quick and easy and at no time did they try to sale me on any additional services. However, from past experiences with them I have found them to be knowledgeable and fair with their other services.Thank you Meineke🙂

Good work. Car was done when promised, at the cost quoted . Nice staff. Will definitely do more business with them.

SEPT. 2020 - FOUR HOUR WHEEL ALIGNMENT - A wheel alignment was done for $89 despite the vehicle having known bad camber bolts. Both camber bolts are stripped, the mechanic informed. Yet a routine front wheel alignment took 4 hours to do. When the camber bolts where found to be stripped, all work should have stopped then. I watched the machanic spinning one of the camber bolts with a pneumatic gun and a box wrench like no tomorrow. The manager said my vehicle will require a second alignment with new camber bolts installed for $100. The mehcanic who worked on my suv spot welded the camber washers to the cross beam without even asking for my permission or explaining why. Again, 4 hours of my time waiting on a front wheel alignment that still needs parts to complete. I have problem with the 4 hours wait time and not stopping the alignment when broken parts were found.

She did not push the oil change special; I would have gotten it.

They were suppose have had me know how much and if they could fix whats wrong. The lady who answers the phone was rude said she would get back with with us butt no call back and my car broke down now .

On a road trip from Santa Fe to Dallas, my wheels developed a metallic squeal. It lasted one block but for peace of mind, I stopped at this Meineke to have the wheels checked. They test drove it, then checked the wheels and brakes in the garage. In the end, we decided I might’ve had a piece of gravel briefly lodged under the brake pad. And they sent me on my way without charging me anything. Very thorough, great service, good people. Thank you!

Made an appointment to be told to wait 3 hours when I arrived to my appointment on time, so I rescheduled.

Very fast and affordable. Staff was very friendly. Thank You

Kay is an absolute hero. She saved the day

Have been using this shop for years for all of our vehicles....they ALWAYS take great care of us. Everything is explained in detail for what needs to be done and why. The price is always fair and comparable to other mechanic shops in town! Thank you Albert for helping to keep all of our cars running perfectly and helping to keep us all safe! We appreciate all that you and your team does for our family!! I highly recommend this shop to anyone who has any mechanical needs for their vehicles!

They were so wonderful got ne in and notified me of any changes that needed to be done and worked past closing to ensure it was done will be a repeat customer

Always friendly and fast. They work hard to make sure you get fair prices and great service. Alberto and Kay are great!

Polite service at the counter, did not take much time to change the oil good price, alway a good experience

They took good care of me I got an alignment and oil service. They made sure I was satisfied with the job they did. Good friendly service. I was impressed.

The tech couldn’t find my wheel lock key. I told him it was in the bag with the tire tools. He said it wasn’t there and whoever used it last must have lost it. I reminded them that they were the last to use it. They told me they didn’t rotate the tires the last time they changed the oil. When I was paying I asked if they rotated the tires and they said no. The key was in the bag with the tire tools. We will not bring our vehicles to Meineke again. They are dishonest and gave very poor customer service.