Great managent love Farooq hes the best whatbhe do thank you so much I would say go to this store if you looking for great service 10/10

I bought a phone at this location and was promised a $500 rebate on my trade in phone at the time of sale and in multiple follow up calls. When it never showed up on my bill it was finally determined that my plan was not compatible with the promotion.This should have been told to me at the beginning and I would not have purchased the phone. In any event the store would do nothing to make it right and just expected me to eat the $500. Tmobile customer care credited me $200 to partially cover the loss.My advice is to avoid this store but if you do buy a phone here, get any deal you may have been promised in writing as their word is not worth anything.

I was a loyal AT&T customer for many years. I truly believed I was paying for a premium service but that was not actually the case. My girlfriend and I visited this location where Rob went above and beyond to make sure we were satisfied.I never once felt like I was being sold something. Rob explained what amenities he thought would be best for my girlfriend and I based on how we used our phones. Until now I didnt realize that a phone plan was something that could be customized for an individual user.Rob even called back to follow up when I had some issues transferring my number to my new phone. This is one of the best sales experiences Ive had. Its nice when someone can earn your trust with their knowledge of the product and thats exactly what happened here.Thanks for everything.

Thank you t-mobile bay ridge great management

This T-Mobile store has a great team! They know the technology, products, and are eager to serve the customer.My wife and I just switched from AT&T. I was a customer of AT&T for years... T-Mobile rep, Rob, spent over 2 hours taking care of use, even after closing. He followed up with us to make sure we were satisfied.Farooq knows his business and provides working manager service along side his team.

I never do reviews. But the exceptionally amazing service I got last week at the T-Mobile location at 958 Bay Ridge Road in Annapolis, MD really deserves mention.. The reason: Rob Showalter, the Assistant Store Manger. Rob helped me resolve multiple complicated issues related to my shift from my old AT&T work account to a T-Mobile account . It took time. And multiple phone calls to both T-Mobile and AT&T call centers.And Rob was a total professional and a gentleman in working through the problems and getting it resolved in a way that I have a much better plan at a much better rate. He even went out of his way to inform me that I was eligible for a T-Mobile switch bonus that pays back my final installment plan on my AT&T-sourced phone. Wow.Finally: Rob and his colleagues are *totally* committed to coronavirus safety controls. Only two customers allowed in the store and everybody wears masks. Five stars, highly recommended. Thank you, Rob Showalter.

I want to give an ecstatic shout out to one of TMobiles phenomenal employees! I had the good fortune of getting the exceedingly capable and incredibly conscientious TMobile Team Member, Farroq Younis, to assist me with an overwhelming dilemma. I recently switched to TMobile from Sprint and added 3 extra lines for a total of 6 lines. The problem I had is that I reside in Arizona and my daughter is a USNA 2nd Class Midshipman in Annapolis. Due to Covid and issues currently plaguing our beloved USPS, getting a new TMobile SIM card to my daughter would prove to be an overwhelming task. Luckily, for my daughter, Farroq Younis, stepped in to save the day! Due to Covid, the mids are not allowed off the USNA yard, Farroq volunteered to deliver a new SIM card through the fence to my daughter, so she would not have to go without use of her phone for more than a day. Farroqs immense humanity and pride in his work is what needs to happen more often! Give this amazing employee a raise! Thanks, Farroq, for your exemplary customer service!

Thankallot moving all the stuff over

Always have very pleasant experience going at this store. It’s nice to go to a place where people don’t interact with you just as formality but they do it because they genuinely care. One day I needed urgent photocopies of few documents since my printer was broken. The owner(Farooq) was so kind and offered to do them for me. Seriously he went above and beyond to help me.

This has to be one of my favorite T-Mobile locations around Annapolis. They have the best customer service and are very efficient. I switched from AT&T and never looked back!

He was very sweet and helpful in changing me over to Tmobile!!! Great attitude good to be in his company.

Excellent customer service. The reps take the time to make sure all of your devices and services are setup properly and will go the extra mile to address all of you technical issues.

Sales person wasnt helpful at all. Ended up leaving. H

Our experience was amazing! It was the best customer service weve experienced in the past 3 years or so! Shawniece was fantastic - she went above and beyond to ensure we were taken care of, even to the point of calling in to get the military benefits added to our account and then texting us the information so we could go to the website and submit our documents for proof of our eligibility. She is a true asset to T-Mobile and the reason we would drive nearly an hour to go specifically to this location again to ensure we get such a wonderful, personable and exceptional experience! Thank you, Shawniece!

Love this location always clean and staff always friendly and ready to help!

EXCELLENT SERVICE from Farooq!!! Very helpful and didn’t stop helping till we were able to leave with the phone !!!

Best neighborhood store. Very friendly and helpful staff.

Every time I’ve been at t mobile ive always had a great experience! However today one of the female sales associates was extremely rude from the moment we walked in. I’m not the one to complain at all but I’ve never had terrible service like this!! Her attitude was absolutely terrible!

Very good customer service on point with everything,also very informative offers to suite your budget.thanks guys

Love going to T-Mobile at this location.. best customer service 👍

If I can give more than 5 stars I would!

Phenomenal customer service!! They are much closer than the other tmobiles and really helpful. Def recommend them!!

They always go out of their way to be helpful.This town has at least 3 TMobile stores . This one is my favorite . . Usually wait time is minimal and they are eager to serve .

Awesome, nice and super helpful..

Ask for Rob or Farooq. T-mobile in Annapolis.