Greeted me when walked in store. Helpful suggestions for which is best size for me. Went over details of order, double checked promotion prices, showed me how to log on to FedEx tracking and how to fluff the sac. Excellent experience.

Jordan was great! The easiest furniture I have ever purchased!

Matthew went above and beyond to help us find the perfect couch for our family and our space. He helped us out in store and then kept in contact so we could go home and measure our living room. He even saved us a ton of money by letting us know that a flash sale was happening. We are so excited for our Lovesac to come in because of our great experience.

The service we received at the Annapolis Lovesac store was FANTASTIC. Wilton helped me the second I walked through the door and was awesome all the way through out 10k purchase. Alexandra was also awesome. She answered all our questions and went over our whole transaction to make sure all items were ordered correctly. Jordan helped along the way, making sure we were able to fit what we wanted into our spaces. We are so happy we went into the store instead of ordering online. They answered any question we could throw at them and we walked out with exactly what we wanted.

Jordan was exceptional in answering our questions and helping us to decide on how to configure our purchase.

Great service, and smooth process. I order the movie sac for my office the manager and staff were very helpful, sending me home with swatches so I could pick the right cover for my setup, and measure so I could make sure I had enough space. The ordering process was quick and easy with an iPad and the shipping times were just as stated I started getting stuff within 2 days.

Well built & comfy sofa. Outstanding customer service. Very nice to have flexibility in arrangements. Which weve done many times.Thank you!

Nina is AMAZING! We went in with two high energy children and she was so awesome to get us through the process and sale.

Great service, my sale was completed over the phone with ease.

The staff was great and they worked really hard to get us the best deal. I went to the store a month before and met with Alexandra and she said they would keep an eye out for what we were looking for at a better price. A month later they actually reached out with a quote that met our budget and needs. I would recommend this store to anyone!

The women who assisted was excellent, very helpful, and answered all my questions. She also made the purchasing process sooooo simple.

The staff was amazing and the furniture is great.

The staff in Annapolis MD was the best. They provided great suggestions and they ensured we had the best fit for our family.

From the moment I walked into the Lovesac store every aspect of this experience has been amazing. I was warmly greeted and was made to feel like an invited guest Every aspect of this experience has been amazing. into someone’s home. My sales associate was professional, knowledgeable, courteous, patient and listened to my needs. I made my purchase just two days ago and I am already sitting on my new sactional couch. No details where missed, extremely intelligent packaging and very easy to follow instructions. Set up was a breeze and the versatility is mind blowing. All of this carries over to the actual sactional couch, you’ll notice the craftsmanship, details, quality of materials and extremely comfortable. Very pleased and highly recommend!

Had a great experience with Matthew. He explained everything really well and showed us a lot of different sectional configurations. I left feeling really comfortable and confident in my choices. Would definitely recommend visiting this store if you are on the fence about purchasing from Lovesac!

My husband and I were on the fence about purchasing a lovesac couch when we visited the Annapolis showroom. A very professional and kind associate named Jordan walked us through the entire process. He was extremely patient with us and answered all of the thousands of questions we had. He helped us to make the right choice for our family. I will continue to be a lovesac customer thanks to the excellent customer service we received.

We had a private appointment a couple hours before the store opened so it was just the two of us and one sales associate. The sales associate was highly knowledgeable about the product and was prepared to answer all of our questions. The customer service has been top notch!

Lovesac in Annapolis was great! We had two people help and talk with us, ones name was Jordan and Nina!Not only did they both provide amazing personalized customer service but created an amazing atmosphere.In a time where safety and cleanliness takes precedence the store felt clean and safe.Thank you both for the great experience we are looking forward to future sales with you!

Highly recommend visiting the Annapolis Mall Lovesac location! The reps are super helpful and make sure your order arrives correctly! I purchased mine for my new condo and couldn’t be more excited with the new look!Thanks Maniyah! You rock!

Excellent customer service. Very helpful and pleasant manger.

Moniyah was very helpful. The store is small but well displayed.

I ordered online on 2/13/21 and I had no received any status updates about my order. I used the Lovesac chat feature to try and get an update, but that was not very helpful. I ended up going into the store since I needed to buy some additional pieces, and Alexandra and her team were amazing. Alexandra pulled up my order and told me exactly what the hold up was and she put a note in the system that they could start shipping me what was in stock instead of having me wait for my whole order to be completed. I told her I wanted to buy additional pieces and she made sure that what we wanted would work for our configuration before we spent money on something we didn’t need. I will never shop online again. These employees go above and beyond for their customers.

Lovesac Annapolis was great. Jordan was up to the challenge and helped us realize our design. Good job! Thanks so much!!

Loved working with Nina in the showroom she was so helpful and kept me in mind for sales in the future. Lovesac is great and I can’t wait to unfurl my new cloud in a box 💗

We loved how much attention we received walking into our Lovesac store. They spent time on every detail and made sure we tried all the configurations. We only have a problem with the price point and the difference in fabrics. It’s strange to us that they make fabrics that are utterly user unfriendly. They specifically steered us away from a fabric we loved because it was new and they said it would not be pet friendly (we don’t have pets). I think for the price most fabrics minus the top tier should work for a family. We also wish that the upgrade to storage wasn’t so much since it makes sense in the furniture since it’s sitting empty anyway. Our couch shipped in one order (5 sides, 5 seats) and arrived in one week which was great! Pluses and minuses, so far we love our big soft couch that can grow with our needs.

From the time we set up our in-store appointment to the time our sactional arrived, we experienced nothing but professional service. I highly recommend working with a salesperson in the store for the full experience, which made all the difference. Thank you, Alexandra, in the Annapolis mall location. You are exceptional! -KC

Was greeted by nice women. She helped mt husband pick out the right arrangement for us and our 2 big dogs. Thank you

I was greeted by Candace with smiles and joy. She helped me purchase the perfect sactional for me, color, feel, size, etc. I would highly recommend Lovesac and Candace as your guide.

The team that greeted us were pleasant, polite, proactive, and well dressed! It was a productive experience for me but my wife had a positively playful time!! She loved arranging and rearranging the blocks with our son to create and recreate different couch shapes!! The whole family was pleased. What a great time! They really make a great sofa, but they also empower you to have an awesome experience. Thank you Love Sac team in Annapolis! - The Fosters

Great furniture

Great experience ordering a new couch

Candace, our sales person, was amazing. Super helpful, friendly and warm. Helped us with fabric choices and layouts. No pressure at all. When we were ready to order, the process was simple. Ordered on Friday and our Sactionals were shipped on Monday!

I’m writing this review after lifting and carrying the 21 boxes up flights of stairs that our sactional arrived in. If there was an option to leave pictures I would. However, this has been the worst customer experience I have ever had when it comes to such a major purchase. Though our sales associates Alexandra was pleasant and very knowledgeable, she did nothing to prepare us for the nightmare delivery we experienced. First we received notification that our sactional was on the way and would arrive the next day on Friday 9/11/20. We learned that the 21 packages would be delivered via FedEx with no actually time slot, but that it would arrive by the end of the day. We live in Washington, DC in a pretty trafficked neighborhood. Per FedEx, we also learned that the delivery drivers would leave the packages at the door if no one was home. We understood that we need to be be there. The caveat is we are having our home remodeled and aren’t living there currently, so we waited in the driveway in our car. To no avail, FedEx never showed up. We waited from 8AM until 10PM. We signed up for all the notifications possible from FedEx. At around 3AM they changed the status of our delivery from out for delivery to it would be delivered on Monday. On Monday 9/14, again we altered our schedules and waited the entire day for our sactional to arrive. It never arrived. On Tuesday 9/15 we received three of the 21 packages. I spoke with the FedEx delivery driver who said with a smug grin “your waiting on about 18 more packages, right?” I confirmed, and he said “well they might not get delivered until late tonight or tomorrow” and then he left. We again waited until 10PM in our car hoping the delivery would arrive, we saw several FedEx trucks, but no delivery for us. The next day (Today) 9/16/20, both my wife and I had work to complete that didn’t allow us to wait in front of the house for a the delivery. However, we signed up for the FedEx alerts and expected some sort of notification that our packages would be in route so we could meet the driver at the house and take in our packages. We never received notification from FedEx. Our neighbors called us around 12 noon and said FedEx had dropped off the 18 packages and left them piled in our drive way and across the yard. 😡 - When I called the LoveSac store and spoke with the assistant manager named Nina who informed me that our sales associated was out and wouldn’t be in the entire week. I told her about our experience and her only consolation was that they have 60 day return policy if we’re not satisfied. Wow... we spend damn near $10k on this couch and that’s all we get? I asked why there wasn’t any offering of white glove service and she informed me that they discontinued that practice due to COVID. That’s really unacceptable considering we still paid the same amount for the sactional regardless. As a Black person this feels the same as telling us we had to go to the backdoor for service. I read the raving reviews and no one else spoke about this happening to them, I’m wondering why it happened to us. It’s as if our money’s value wasn’t the same as others. This is unacceptable to say the least, and disrespectful at best. I would never recommend LoveSac to anyone and will never purchase anything else from them. We were sold on this being a unit that would grow with our family. Well after this experience, if we don’t return the whole thing and get refunded, we certainly will never shop with them again.

Nice and friendly staff.

Ive never felt more at home! I love how everyone in the store was so friendly and inviting. And the fact that you can jump on any of the sacs makes it one of my favorite stores in the mall.When I went in I met a man named Ian who helped me and was very engaging. I never knew that they had so many different types of fabric available!

Very helpful and knowledgeable . They took the time to show me every configuration of furniture placement to optimize fitting the couch into my living room. They also assisted in every sale promotion they could add on to my order. Also helped me try each color combination of upholstery and which would suit my home with multiple animals.

Candace was very knowledgeable and pleasant and great to deal with and she had a pleasant attitude and very patient. Thanks for all of your help.Rickey A WalleyRAW1

Love the sacs and furniture!!!! Just really expensive

Just got my sactional I absolutely love it. It was very easy to put together. Want to specifically give a shout out to Alexandra for all her help she was extremely knowledgeable and helpful. She made the process easy and fast. The other stores I went to tried to pressure me into purchasing. Will definitely purchase from them again and recommend to family and friends ! Thanks again Alexandra !

Jordan assisted us with our purchase. He was friendly, knowledgeable and took the time to understand what was most important to us before he made his recommendations. Our Lovesac furniture arrives tomorrow and we can’t wait to use it! Make sure you ask for Jordan!

I loved the product just seemed it would be awkward in my house.

The Annapolis team is not only knowledgeable and helpful but also looks for ways to help you to save money. We got a great love sac for a great Labor Day price. A++++!

Very attractive display that lured me in. Store personnel were friendly and helpful. Even after my purchase, the discounts that came available a week later were credited to me. Just waiting for delivery!

The Lovesac team in Annapolis Mall were AMAZING! They were knowledgeable and attentive. They shared options and helped me make the great decision to buy a sanctional that can grow with me according to my needs.

I received excellent customer service from the time i walked into the store. The staff was very knowledgeable about the products and the fabric. There was no pressure, they allowed me to sit around and figure out what would work best for my needs. I want to give the staff a 100 plus and i will be back again.

I can’t come to the mall without stopping here. I have the Lovesac in my house and it’s the best. So comfy and the changeable cases make it so easy to clean. There isn’t anything not to love. Employees there are awesome too.

The associates at the Annapolis location were extremely helpful and welcoming to my whole family this past weekend. Answering all of our ridiculous questions about fitting us all on the lovesac. Thanks to their information, and helpfulness, I couldn’t leave without purchasing one. I can’t wait to try it out at home. We are already considering getting a second for the house!

Mr. Harold was great! He demonstrated the system with patience and skill. He explained aspect throughly and answered all of our questions. We really enjoyed the buying experience.

The entire process from beginning to end was super easy. Keeping me informed through the entire process was so helpful. Great customer service!!!!

DO NOT PAY UNLESS YOU WANNA BUY IN FULL!!!!!Furniture is great just don’t take any promotions without reading fine print. My mistake was trusting these people knew what they were talking about. I just called them to clarify what happened and how I was being charged by some sketchy 3rd party bank, and they told me I was wrong and I heard everything wrong. So that customer service encounter definitely sealed the deal for me.

Harold really took the time to explain all the options and the pricing. Very informative. Truly a no pressure take your time experience.

They are very helpful and make everything a brezze for buying one. They have everything you need in store and shipping is quicker than what I thought it would be. I highly recommend going to this store for testing the couches and demonstrations on how they work.

Staff was knowledgeable and patient. Ian contacted us via email about 2 months after we went in and let us know about a huge sale. Thanks Ian!!

Awana is amazing. Thanks for all the help, until next time ✌🏽

Ian from Lovesac Annapolis was an absolute delight. My boyfriend and I went into lovesac (he happily, me with 0% intention of spending so much on a couch) and Ian exhibited the utmost patience with detailed explanations for every question we asked. He was able to hit key concerns of mine (frankly, I didn’t know I even had these needs until he uncovered them) and “sell” me without making me feel sold, at all. (I will instantly leave when I feel like I’m being “sold” on anything). He worked with us on what we cared about most during the buying process. Now I’m more excited for this couch than my boyfriend! Lovesac, my purchase was only because of Ian. He and his manager Alex were a dream team! Thank you Ian for all of your help!!

Stephanie and counterpart were very informative about the product. From the in store demonstrations (lol) to the care of the product, it was very difficult to walk away from this, especially when they are offering 0% interest rate for and up to 48 months! Thanks again. Can’t wait to hit the sac!

Staff was very friendly and helpful in explaining the details of the Lovesac products and sales.

We already have a Sactional and we really like it’s versatility. We decided to add some additional pieces and went to the Lovesac store. Very helpful and friendly staff!

I was on a mission - purchase a new Supersac Cover. Luckily, I had Lovesac ship me some free fabric samples ahead of my visit. I knew what fabric I wanted, but I needed to see the colors in person (and larger).The Annapolis store was fantastic - great look, great employees. Thank you, Alexandra, who helped me see each of my shortlisted colors in different lighting environments so I could imagine what it would look like at my home. She even took me out of the store and into the mall for natural sunlight. Easy to make a decision, and my selections should arrive in a couple weeks, with the exception of the Squattoman I added to my purchase as well!Thank you Lovesac!

Alexandra is awesome! She was very thorough. Lovesac is ordered. I can’t wait to get!

Thus far, loving it!

My family purchased a sactional two years ago. We fell in love with a very specific pattern and purchased it right away. Everything came in a timely manner and was simple to put together. Now onto the 4 star as opposed to 5. Our fabric was discontinued and there was only a few pieces left, we werent ready to expand our couch just yet but also didnt want the $3,000 price tag in the future to change all of the covers, so we quickly purchased what was left. Unfortunately we were not told why it had been discontinued. That reason we figured out a few months later, it was faulty. I went in for answers and they came in with the solution to replace all of my covers free of charge. Now my confidence is restored. The star that will remain unchanged is the 5th, they should have explained why my fabric is discontinued instead of letting me buy extra. A special thank you to Alexandra the floor manager, who went the extra mile and found a fabric that fit my family and decor.

Really nice people selling a great product! I highly recommended

Love the furniture. Very comfortable, practical, easy to maintain and the modular concept allows you to change the design to your needs.

Waited for 20 minutes to speak with a sales representative. They were all rude and ignored me. Better luck ordering online.

My husband and I applied for the lovesac credit card and were instantly approved for our purchase but then had to jump through hoops to actually use it.Even though the approval said able to use instantly, this was not the case — well easily I should say. I never received a confirmation email or anything from the bank even indicating that anything actually processed for my CC, so I had no card number. After 5 phone calls back and forth between the lovesac reps ( who ever I spoke to was awesome and super helpful & apologetic - I just cannot remember his name ), and the bank who the CC is from, I finally was left with the only options of waiting for my card to come in the mail 1 week later to make my purchase or go into a lovesac store to make my purchase. Apparently, even if you can confirm your identify over the phone through SSN, address, DOB etc it’s not enough ... BUT!! If you go into the store and the sales rep calls the bank on your behalf to ask for your CC information, they can give it to THEM, but not YOU THE CARD HOLDER!My husband and I were under a time crunch for new furniture so we had to drive an hour away to Annapolis in order to complete our purchase - with a 6month old hangry witching hour baby (not ideal).Awhanna, is an angel and she made this SOOO EASY & stress free!!! I cannot thank her enough. Within 30 minutes we were processed & ordered and 2 days later we have our shipping notification!! We were told 1-2 weeks for delivery but the tracking is saying it’s less than a week. Amazing.Moral of the story - whoever the Lovesac rep is I spoke with on the phone, thank you! Awhanna, thank you! ( give this girl a bonus/raise ). The customer service from Lovesac really made this otherwise painful process to place an order using the CC somewhat pleasant.The bank however - do better. Also - still haven’t gotten any type of documentation regarding our account through them via email nor mail and it’s been 5 business days.Alexis Jordan

I cannot speak highly enough of the staff at the Annapolis Lovesac location. Amanda and Chris in particular were absolutely outstanding, although everybody was very fantastic. They not only answered all of our initial questions about the items, but seemed more interested in making sure we purchased a model that fit our specific needs than simply moving product. They were incredibly helpful in telling us which size and fabric covering would be best suited for our family (Oh, you have three kids under 6? ... you need THIS one, and heres why...).They also were very flexible in helping us navigate within our financial situation to make sure we had a package and payment plan that worked for us. Again - not pushing product, but getting us the best deal they could on the best items for us. They completely earned my trust.The highest praise I have of them is that they were neither intimidated nor afraid when I pulled out my phone and started researching their competitors. I pulled up three companies who claimed to make similar furniture and began asking questions. The staff answered the questions they knew and researched the ones they didnt until we were all satisfied with the answers. Ultimately, this led us to purchase the Lovesac (even though it was more expensive) because I was absolutely convinced in the quality and warranty compared to its cheaper competitors.Our purchasing experience could not have been more enjoyable. Everybody was very personable and the atmosphere was low-key and relaxed. We were comfortable and did not feel any pressure at all. Again, cannot speak highly enough of our experience and recommend that anybody even remotely considering a Lovesac item contact the Annapolis location directly. They were absolutely fantastic.

We had a great experience with Jasmine! She was very friendly and helpful with our sactional purchase. Thanks Jasmine!

Employees were very helpful and made sure we were comfortable with our decisions.

Very professional and helpful staff (Nicole) made the ordering process seamless.

My wife and I love the furniture at LoveSac almost as much as we love the customer service and general atmosphere that the employees at the Annapolis location provide. They not only love having their furniture fit our lifestyle, but also helping us come up with fun new design ideas for our living space. With the help and fun of Mallory and everyone else there, we look forward to be long standing customers of this great take on modern furniture.- Daniel & Vanessa

Really nice staff they are always helpful

Great store. All the staff are very helpful, not just in finding what we needed but figuring out the best deals.

Beautiful and clean. Employees are top notch.

Lovesac itself is amazing. Today me and my BFF went into the Annapolis store to buy my sanctional and a new Lovesac. I walked to the back of the store and asked Harold “do you have a supersac floor model for sale” he replies “no, we won’t sell you the floor model” I was confused because I HAD just spoke with a sales associate about buying a floor model insert. He was short with his answers and rude about even trying to explain them and clearly wasn’t interested my sale wondering how he gets any sales with an attitude like that! I said I just spoke with a lady the other day about buying a floor model insert and he said that’s not possible. I asked if he was the manager because clearly he knows ALL he said no. He was snarky with his responses to ALL my questions! Maybe he was having a bad day?? IDC I’m a customer and inquiring about the products I’m about to spend $6500 on!! Well I’ll tell you what I walked out and did not purchase anything! He was the deal breaker, the face of that Lovesac store today was Harold and he was so awful I’ll keep my $$$

The staff were very patient and helpful.

My Fiancé and I went to LoveSac in Annapolis, MD to look at size comparisons of the different Lovesac’s. The sales associate was very helpful with answering all of our questions, finding the best deal for what we wanted, & most importantly patiently waited for me to make up my mind. The only thing that I was disappointed with was that we were unable to take our Lovesac’s home with us, they had to be shipped which takes 1-3 weeks and because of the holidays i’m sure it’ll be later rather than sooner.

We will not take delivery for another week or so; this review is about the shopping experience and our impression of the company as a whole.My boyfriend and I have been debating about getting a couch for a while now, and weve been in and out of Lovesac a few times over the last few years. This past weekend we wandered in to show someone else who was looking at couches what Lovesac could do...and we found ourselves shopping, too.Harold spent almost 2 hours with our group showing configurations, fabric options, etc. This store has excellent customer service and our impression of the product is very positive so far. We love the flexibility and quality construction.We are waiting on our 4x5 configuration now.It is a lot of money, but at least this is flexible and youre not stuck with an expensive couch you cant change. I would recommend this over Crate and Barrel, West Elm, Arhaus, etc.

Awesome store and they make you feel like a member of the Lovesac family after you buy.

Started out not so great when delivery didn’t include all items of order. Rookie move.

Theyre expensive, but you should at least try to sit on them. Its amazing.

My first reaction was, to be honest, yuck. A young lady who lives with us bought a love sac. She spent $600 and the item took about a month longer to arrive than promised, then the filling for the sac was not enough. We resolved that problem with some pictures and they sent more filling. It still isn’t enough to make it function like the sac in the store, but it’s just not worth the hassle.I went back to the store to purchase a sactional and the process took more than 3 hours, and that is after receiving a quote by phone! Not only was I quoted an inaccurate price, but the process was agony. I have purchased a car in less time.Then, the sactional arrives at my home. We were SO excited. My three 19 year olds were with me the day of purchase, the day I picked the number of sides and seats, the fabric etc. we get the sactional set up, start enjoying our new sofa, and within a week there was a snag in the fabric. I wait another week to see if it was just a fluke, and two more pulls happen.I email the store and an associate emails me back and tells me my fabric choice was one for people who only use their sofa OCCASIONALLY! What!? A $4000 sofa that has a lifetime warranty? They saw my three teens with me the day I bought it. I told them I had two small dogs.The next day, I called to talk to a store manager, Candace. God bless, Candace. She was the first person in the store that made this transaction simple. She shared that I never should have been offered the fabric I bought based on my lifestyle and who would be using the sofa. She then offered me a free swap and told me to come in and pick a new fabric. That moment, she ordered a new cover for free, told me she would call the day before it arrives so I can take off the existing covers and not be cover less for a week.If you ever purchase from this location, make sure you disclose your family needs, usage, and if the salesperson isn’t fully knowledgeable, get Candace!The product is wonderful, but the store needs people who know what they are doing.

The worst experience. Lured us in with one price and then the price changed dramatically (upwards of $1800) when we went to finalize the sale. Of course my other half walked. Maddening!!!!!!!

The customer service is UNBELIEVABLE! Brad and Amanda at the Annapolis location went above in beyond when my fiancé and I bought out sactional. Brad saved us money by discounting a floor model and threw in a bunch of extras since we bought our first house. He even called us from home when we had a question about delivery and walked us through step by step! When we ordered our foot sacs And we wanted a specific color, Amanda called around to every store until she found it and got them to us within 2 days! She even called my fiancé up to let her know she was going on vacation but gave her her backups info in case we had more questions! It is refreshing to see people who seem professional, genuine, and dont treat you like a commission! In fact I saw another employee greet customers in the store who had a child with them and give the kid a pillow ball to play with and take home. There are just real quality people in the love sac store and I wish them all the best. I tell all my friends if they want the best furniture to check out love sac and to go to Annapolis because they know how to take care of customers!