The worst experience I ever had in all my years going to this store since a child . Was not helpful . I had to great the employee first with no other customers in store . I was asked what i was looking for, described a 39thirty era hat . We don’t have those, he did not throw a option of ordering online . I bought a 47 era hat instead. When asked if i have a membership tried to give him my father’s account to use so he can get the points . He instead insist that i get my own and not use your fathers . I said no thank you about six times and he just keep asking are you sure over and over and yet never asked for a number to the account we already have . That sale strategy pushes away sales and customers to not come back for a while . Only thing he was concerned about if i was getting any custom stitch work on the hat

Jonathan is extremely helpful and kind to customers. I greatly appreciate how helpful he has been to me. He is a great representative of the Lids brand.Notice that there are several postings here from other customers praising Jonathan too. Hes the real deal. Amazing employee who has a passion for his store and true care for his customers. Hope Lids takes notice.

Upon coming to this store, I have had bad experiences from other locations. This store is the most spacious location I have seen in my opinion. Jonathan and Kristin are doing a great job! They make there customers feel welcomed at all times. From welcoming music to embroidering a hat, everything is phenomenal. There Covid 19 protocols are great and they care about there customers safety. The prices are great and the hats gray quality. I am super glad that I did come to this location. I will definitely be coming back! If there was a higher position for Jonathan and Kristin, I would definitely nominate them two! Please keep them working here! We need more employees like them, who know what they are doing and who enjoy coming to work helping customers.

I want to express how amazing the store manager Jonathan is. He has one of the best attitudes I have seen from any lids I have ever been too. He made my family feel so welcomed after a terrible experience at another store. His store is so clean and organized. The store smells good and has a great selection. The store never looked this good before he arrived. He has really turned this store around. His warm and welcoming presence has made me a returning customer. I really hope this location can get Jerseys. There is no other sports store in the mall. He would do excellent in a bigger location and with more selection being the only sports store in the mall. I hope corporate really looks at that!Jonathan will take care of you! You can tell he has a passion for this Job and he loves it. He even sings along with the radio when customers are in the store! Makes us all laugh. Thank you Jonathan. Keep up the excellent work. Other store managers should be like him!

Krysten, from Lids in Annapolis, MD is a phenomenal employee. Exceptional! I was just passing through on my way to drop off my daughter, I was really looking for anything - just strolling through passing time. We got to talking and she was very insightful! I really enjoyed our conversation, and her drive. Her personal experiences and need to help are an added plus. I don’t usually go for hats, but Krysten has gained a future customer out of me for sure. Thank you so much Krysten for your amazing customer service skills, and for taking the time for me.

I’m wail. Not open for 30 minutes.

I am in lids right now watching 3 boys pop sensors off of hats. Is this what we do know. This girl does not care what happens in this store! Free hat day!!This girl is a joke! She is not paying attention 😂

Says opens at 10. Sitting here on a Thursday at 10:46 and still closed with no sign on the door. Only store closed.

Really great customer service. There are consistently sales and they have a rewards system with your email. Pretty good selection and if they dont have what youre looking for you can order it from the website to be picked up at the store.

Cool hats bro 👍

Shipment was quick

Drove 20 min specifically for this store on a Saturday at 11am, the mall opens at 10am and the store is still closed. Sign on door says will return at 10 -_- this is the ONLY store in the mall closed

Hours online say it’s open until 7. The reason I couldn’t come in and buy a hat was “he walks out at 7.” Don’t advertises open until 7 then not let customers in at 6:50.

Helpful staff. Great catalog. Thanks. I LOVE my new Jags hat.