I’ve visited this location many times throughout my 20 years here in Apex, and I can’t say I ever remember having a single negative experience. One team member that stands out and is consistently helpful, knowledgeable, and patient with questions and assistance is Caleb. He’s super nice and knows his stuff. Thank you for always being great to work with!

Good variety of automotive parts and supplies. Staff was friendly and accommodating. Assisted me with some questions I had. I will be returning to this store.

Scottie was super helpful in helping me find the parts I needed for my car. He even helped to replace my rear wiper blade to made sure it was the correct fit!

Scottie was awesome! I needed a new battery stat and he was great to me and my family. Thank you!

SCOTT JONES The parts manager is awesome he called me back to make sure I was good and everything stayed on the phone with me for about an hour looking for parts he made my day great guy

Ive been coming to this location for a few years and have never been particularly impressed. However, today was the final straw. I came in around 3:45-4 pm (June 5th, 2021,) and at least 6 employees were working. I was standing at the front counter for a few minutes, and three of them walked past, one even looking at me directly in the eyes. Instead of offering to help, they went to the back (in the view of customers) and starting having a gossip circle about other employees. I waited over 5 minutes and walked right out of the store. I saw another customer walkout as well when I was driving off. Advance Auto Parts is garbage. Their prices are higher than any other auto parts store Ive seen (Autozone & OReilly), and their customer service is horrific. This isnt just one store either about 2 years ago an associate tried to accuse me of stealing at a different Advance store in Cary. The sad part is that this is right by my house. I will never shop at an Advance store again, and I highly advise anybody else who values their time or money to never shop at Advance.

Staff is friendly and helpful...They can test your battery..Like this store over other Auto Nations..nobody has been rude to me in over 3 years

They were short staffed when I came but the employees worked quickly to give each customer attention and accurate parts.

I would recommend this place because Tristan is an outstanding employee. He went above and beyond for me. My battery is still working good. Thanks Tristan.

Friendly staff. Asked if I needed help and got the cabin filter I needed for me.

Excellent customer service. Would definitely return to this store.

Caity was a huge help! She helped me find the part I needed for my battery and even went above and beyond and helped me replace it too! Great customer service!!!

Kaleb was very helpful and knowledgeable!

Friendly staff. Thank you to the employee that changed my brake lights!

I was really disappointed going to the store this afternoon. While Tristan was very helpful today, A man named Justin was standing right at the front door smoking a cigarette. The whole store suddenly smelled of cigarette smoke. When he came in he didn’t even wear a mask. I also noticed that a number of patrons were not wearing masks. I decided to leave not feeling like safety precautions were even a consideration.

I am in the process of replacing my trailer hub races, bearings, and oil seals. Tristin was exceptionally helpful. The first time I walked in at 8:40p and he insisted on helping me out by researching what I needed and staying late. The second day he found answers to all my questions. It would have been such a hassle without all of his help. Ask for Tristin if you are having difficulties finding answers to your questions.

Great experience with changing dead battery! Friendly and helped with the install. Gave lots of options on battery replacements. My go-to place now 👍

I’ve been coming here for years and have never had a problem testing a product on my older vehicle before paying for it. Today I brought in a piece of metal to test some paint with and the punk behind the counter said I can’t spray a small quantity of paint onto the metal. I just needed to make sure it matched the paint of my car. I have never had an issue doing this elsewhere.Advanced Auto Parts should invest more time into hiring knowledgeable and respectful workers so they don’t loose sales like they did today from me.This happened Sunday October 6th, 2019 at 2:45 PM.

Ok place they had what I needed

David went above and beyond when he replaced my battery by solving two other problems and helping me navigate the order process. Very knowledgeable and friendly.

Came in needed help with my battery the store manager JUSTIN said sure and asked me to wait for them at car so I did, after waiting for 15 minutes he help every other person who came in after that was white, and then told me I had to wait my turn even though I was here first. I am a an African American had to nerve to tell me that I wasnt priority. Then refused to give me the district Managers number.

Great People they always have what Im looking for. David, Blake, Adam, and Justin are always on point. Thanks guys.

I came to return a part, and the guy said he could return. i used my debit card to pay for the party, but unfortunately lost it. So i asked if i could have it in cash form SINCE I USED A DEBIT CARD! he apparently was the manager. definitely didn’t act like it . so i definitely won’t be coming back. he insisted that’s how they do things here. But i called a different store and they said they would return it since i have my receipt and i paid with a DEBIT CARD ! this was just another employee who obviously didn’t know how to handle a return .

Needed to check a battery and alternator. Both ended up being bad. Luckily battery was under warranty from 2 years ago so was able to pull it up on my phone and get a free replacement. Although online sales and in store sales still arent linked. Quick and convenient service.

Store had one other customer... Two employees... and me. No one asked if they could help me...or even acknowledged my presence... Was apparently out of one of the items I needed (and had to find in the store myself... :-/ )... When I inquired (after waiting 2 minutes standing right in front of the counter till the employee decided he could be bothered helping me) he didnt offer to look in the back for more, offer a replacement suggestion... or even a rain check on an order. He just shrugged and said Were obviously out of those then. and went back to his computer terminal (dont know what was more important than helping at that point the ONE SINGLE IN PERSON CUSTOMER he had in the store ?????).... Left, went up the street to Walmart (which I HATE to even step inside of...) and got what I needed for half the price. Thanks for absolutely nothing!!!! ..... One star?? You guys dont even deserve that.

Always a great experience. Possibly the most helpful people in their industry. Ive tried em all.

Good prices, pleasant staff, plenty of parking spaces, close to zero wait time, quality parts, good selection. Convenient location. Just what you need for quick maintenance parts.

Excellent service every time that Ive been there. Quick and easy. No attitudes at all. Everyone there has always been pleasant to me whether I go there to ask for a free diagnostic, or buy a simple item or buy an expensive item. They give very good input, and will help install simple things on your car ( e.g. wiper bleeds, etc) if you need the help. These guys are really great. Ive been going there since Ive been in Apex. So if you need something, feel free to stop by.

A month ago, I went to the store to replace a headlight bulb. I didnt realize Advance doesnt provide this service though they sell bulbs so I asked if they could send me somewhere else. Though the 2 men were firm that this is not a service they supply, one of the men said hed take a look and see if it could be replaced easily. I was in a pretty desperate situation trying to get to my father whod been put in ICU 2 hours away. The fact this man put my light in for me allowed me to get to my father safely while he was still alert (he passed away) and my mother who needed me. I dont know the name of this person, but he was a real blessing.

Went there with a dead battery. I was greeted upon entering and once I explained the situation they tested it promptly. The battery was to dead to give a reading as to its capability. The rep gave me two options, the first to leave the battery with them overnight to build a full charge and retest or to puchase a new battery. I appreciated the options.

Was not sure if my battery needs to be replaced. So Will from the store was very helpful in checking if the battery was still ok. When it tested fine, suggested to diagnose the starter and charging system. Best of all is that its free!

Nice location and easy to access

Absolutely disappointed in the staff and manager. They refused to refund me money after their part went bad after 2 months. They only offered store credit. I will never spend another dime there again. To many auto parts stores in Apex to be that arrogant.

Convenient location with knowledgeable, helpful & friendly service personnel. Prices are competitive.

Store Manager is smug, and not knowledgeable. He refused to allow a return because the packaging was open, not even for a store credit. Keep in mind the part was purchased because Advanced told me it was what I needed for my vehicle. How was I supposed to know that the drum brake spring kit THAT YOU PROVIDED ME was for the wrong vehicle without opening it? I had to reuse the existing springs because you gave me a kit for a different vehicle.He then tried to argue that the kit was missing parts. Wrong again kid! There are only two large colored sprigs per kit, not four. One for each rear drum. They are color coded for passenger versus driver side.Do yourself a favor and drive down to AutoZone...

The staff was very helpful in explaining all the options I had for what I need for my car, I actually learned a few things. They also helped me install my new, silicone, windshield wipers, which by the way, are the best windshield wipers Ive ever had. Will be going back.

David R and Henry took good care of me and swapped out a dead battery fast. Henry also showed me some cool stuff i didnt know about my MK6 GTI. Thanks Henry!

Good product selections at good prices. Great customer service. Especially for wiper blade and battery replacements. The Apex, NC location has GREAT CUSTOMER SERVICE!!!!

I have been living around Raleigh and Cary my whole life Ive always been to an AutoZone or Advance Auto but have I ever been treated like s*** like I have this one the one on Williams Street in Apex North Carolina. I had a flat tire less than 1 mile from their store had an issue with getting off one of the lug nuts on the side of the road drove it to their store to get a loaner tool to get the tire off so I can continue on with my day and what do you know got go no help from ANY EMPLOYEE!.. and was also told there was no loaner tools!!??.. so my advice to anyone that has a flat tire in Apex North Carolina do not go to the Advance Auto on William Street!!

Bought the high end ceramic brake pads for my car. Limited lifetime warranty. They started making weird noise before worn out. I found out warranty was basically bogus.

Very helpful staff and always willing to go the extra mile with their expertise. Love this store!

Im so grateful that the guy behind the counter was so knowledgeable and helpful! He made sure I had the correct pieces and knew how to put them in. He saved me so much money and headache!

Very disappointed with the store manager. We needed to return a defective ignition coil which was purchased at another advance Auto Parts store. The staff wasted some 45 minutes processing the refund. At the end I was told by the manger that all they could do is replace it with a new one.Since the one old was a defective part and I had to pay labor again to install it the second time, the last thing I wanted to do is buy another one from the same manufacturer!Any how, next time we will take our business elsewhere, that is all I can do as a consumer!

The staff was very helpful. Things are easy to find. Checkout was fast. No issues at all :)

I can’t thank Rick Bevan and Tristan Ward enough for their amazing customer service during a stressful time! Thank you for helping us get back on the road quickly! 👍🏼👍🏼

Great staff, they go out of their way to help. Keep up the great work.

I found what I was looking for, it was reasonably priced, check out was cordial and I left. Perfect!

Easy good help at all times when walking in here. In and out. Great service!

Convenient location, great staff! I went in, and the staff is always able to give me good advice on what is needed.

Awesome customer service from everyone here! My favorite auto supplier to shop hands down!

Friendly and helpful staff. Good varieties of accessories for cars & trucks.

Guys were helpful recommending my purchase. Very knowledgeable.

Black tires, round steering wheel!I got my flex plate so all is good.

Always shop with advance auto with commercial account. Always get discounts. This location did not want to honor one for me.

The employees were quick, attentive, and helpful. Very pleased with my visit.

Great customer service.

Great staff good prices.

Knowledgeable sales people. They also pointed out deals and recommendations.

I needed two things. One they didnt have, even though the web site said it was in stock. The other item was in stock. But the site said 8.99. When I get there. It was 11.99.

Always willing to help and normally have parts I need.

Great selection of auto parts. Staff is very friendly and helpful.

Great local helpful people. Trustworthy

The people here at Advanced Auto are good at what they do at the store in Apex off of Hwy 55. I would recommend them all day every day for your parts for your car

The posted store hours are incorrect for Sunday. I just drove over in torrential rain to find they actually close at 8. Not cool.

Apex location was Awesome.!!! On the other I had to visit Louisburg location started off bad customer. I mean Very bad.

My number one store for auto parts! In there all the time and always greeted by friendly staff

This was one of the nicest Auto park stores I had the pleasure of shopping in

Great fast and friendly service. Thanks to Harrison for swapping out my moms battery on a blazing hot morning in no time flat.

Friendly staff. Always ready to help you out with info and advice

Richard, was short and not eager to take a look at check engine light issue. Ill be going to AutoZone from now on.

Always a good help at this store. They are really nice and really want to help you.

Great place for Auto parts People are very friendly

The technicians were polite and helpful in helping us diagnose a problem with our car.

Clean and helpful as always

Great service.

Super great employees. They certainly do their jobs

Slow, but friendly and knowledgeable service. They have the parts you need.

Excellent automotive help/advice. Sometimes, the service is a little slow but that seems to be due to the employees taking the time to give in depth help to customers

Great peices and services

The people were very helpful.

Very helpful and knowledgeable

Knowledgeable

Had all I needed. Nothing special, but nothing less than expected

They are down the street from me and I go there for every single tool or part that I need. The staff is very friendly and all know me by name

While we waited in line for service, there was no one at the counter. However, there was some guy in the back staring at us while he smashed his face with a biscuit. Then the other dude from the back finally came out and gave us attitude. Im praying for yall.

Only bad thing at the place is a customer service from DAN you cannot even ask a question, rude, racist, everybody else no problem

They actually know more about cars than the guys at the dealer

Very helpful salesperson!

Had what i needed at a fair price

Accurate inventory and knowledgeable staff

Always helpful staff.

Good service as usual.

Always great service!

David was very helpful

Great . Blake is the man.

I find that this Advance Auto store has just about every thing you need

Way over priced, even by their online prices.

Usually great service

Great staffGreat service

Great location.