I placed an order over a month ago. They charged my card immediately.No product. Apparently the daughter is running the business and it looks like she is running it into the ground. I wish that I would have read these reviews beforehand. This is sad. I loved their products...UPDATE: Now I have received an email from them that cites my credit card info that they want me to acknowledge with an e-signature. It states that I acknowledge that I received the product, though I never did, and they clearly know this since I did report them to my credit card company. It just keeps getting worse.

Placed a $65 order in early July, it is now late September and I still do not have my order. I live in northern CA and have been supporting this company for years because I really appreciate their products. My orders typically come in within a week so I thought it was odd that I have not received anything yet. I have called at least 10 times and left my info with whoever answered the phone. I have left voicemails with my info and order # as well. The person answering always tells me they will look into it and get back to me, but no one ever does. I have emailed several times as well and no response. It would be nice to at least have some update as to when to expect my product or if its even coming at all. Will have to dispute the charge on my card if I do not hear from them.

I had the same experience. Ive loved them for 5 years now the only soap that helps my rosacae but I orrdered they charged i waited over 3 week and contacted them through various ways they offer. Heard nothing back. Had my bank dispute the charge. I really wonder whats going on for them to not be able to update or temporarily close the website since theyve been unable to fulfill orders for 6 months now it seems by the one review

I also placed an order through the website one month ago, been charged for the order, and have not received any products in the mail. I have sent a couple message through the various ways suggested through the website and just left a voicemail. If they werent able to complete orders through their website, they should state that. I have been faithfully purchasing soap, deodorant, oils, etc. from this business for at least 5 years. Very disappointed. Will have to dispute the charge if they dont contact me.

Ordered something a month ago, credit card charged and no response from emails and calling. Weve been supporting this company for 5 years and this is very unprofessional. We are disputing with our credit card company.UPDATE:Just got my soap order after over 1 month. No tracking was provided and one item is missing.

Well i guess Im not the only one with this problem i too placed an order and i still have not got any responses i am now going to the BBB with this

I ordered products almost a month ago. My credit card was charged immediately but no product arrived so I called (number disconnected), and sent 3 emails and never a response. I reported this to my credit card company for a dispute. Save yourself trouble and dont order from them.

Place was great service and everything. I bought two rings which are beautiful still wearing one. However, the other was $89 and ruined after the second day after wearing. The material is coming off and wore so it doesnt stay on my finger, almost in two pieces. I kept trying to contact and emailed. Unfortunately no return and left with this review.

Same issue as the others here. I placed an order and was charged. I filled a dispute in my credit card and they credited it right away. Agree with others, if they cant fulfill orders, they need to take the website down. Im so disappointed after purchasing at the store for many years.

Was in the store and they had me order online for products they did not have. I have called for 2 months, emailed and called noone has sent anything. Disputing $265 of products and filing a BBB complaint to shut the online business down foe fraudulent transactions that have happened more than once!

The best natural soap on the market

Placed and order 2 weeks ago still hasnt showed up also cant reach nobody, wont return calls or emails I guess I got burnt for 60 bucks DO NOT ORDER FROM WEBSITE TERRIBLE SERVICE....M

Cute little store, prices arent that bad. nothing is certified organic but they still claim it is organic. im taking their word for it. customer service is lacking. 2 different women 3 seperate times promised to order the oils i needed and that they would be there from the atascadero location within a week. 3 different times i went back and the ladies had no idea what i was talking about and didnt have the oil i needed...still. so bummed that i havent wanted to go back even for the convenience of it being in slo.

They are still in business in San Luis Obispo and just moved a few doors down at 779 Higuera Street, San Luis Obispo. I discovered this shop by accident and it is the only shea butter that helps my excema flare ups. I am trying to avoid medications or chemicals since they often have side effects. I use the rose shea butter and also the lip balm. I have also recommended them to another friend with excema and she says this works for has as well.