I went to Discount Tires in Aurora one time and I was so pleased with their service I will be going back again. You can’t beat the service. They that the time to explain things to you, to check the air pressure in all of your tires, they make excellent suggestions, and their prices aren’t bad at all. That will be my place for tires for now on.

Absolutely love their service and always leave satisfied just wish they had a closer location its a 30 minute drive for me. But never a long wait and never been disappointed, have been a customer for several years now. Only place I buy tires and get repairs.

Had a leaking tire .I first went to Mr tire and cause I have after market rims they could not help me.But I appreciate that they said there tire machine would damage my rims.So I went to budget tire.Great service fixed my tire which had a bad valve.I will be going here when I need new tires.Very nice crew.oh did I mention they didnt charge me anythingOh

I went there for a quick flat tire fix, even tough I had an appointment it took 40 minutes to take the car inside, and I was told the tire already had a patch previously, and there is no other option but buying a new tire, they dont repair that kind of patch. it was already 1 hour passed, I looked at my options, had to buy a new tire which was a decent brand and not even a cheap, or in a deal. So DISCOUNT is only in their brand, not in the prices. I was pretty much stuck, had a trip on next day, but I wish I should never go there. My overall experience, not happy. Okay employees are nice, but that is not enough. I had my first and last visit, not recommend to anyone.

We were on our way to Michigan when we had a tire losing air and needed replacing. Met Brian when we pulled up and he and his team were able to get us in and out in half an hour. We appreciate all the effort from beginning to end.

They were friendly and all; however, it took 1 1/2 hours compared to the 45 minute estimate for the new tire installation. More importantly, after a week of driving on my new tires, a terrible noise and feeling came from the front passenger wheel and freaked me out completely. Had my boyfriend look at my tire for just one minute and he realized the lug nuts were not tightened at all! He was able to unscrew them with his bare hands! As someone who is not mechanically inclined, I am not able to distinguish noises or feelings from my car like that and I would like to think I can trust the people who maintenance my car to do solid and thorough work. Extremely disappointed with the lack of an overview or any checking that occurred after the service was completed.

I cannot say enough good things about this place. What an EXCELLENT crew. They took care of all my tire needs promptly and professionally. My fiance and I were treated like royalty. I will be back, without a doubt! Id highly recommend this place to anyone.

Drove up here once ten minutes before they closed when my tire was leaking air fast. The guy at the front was very nice and even checked my tire treads before hand. During the inspection, one of the mechanics came out to tell me what was wrong with the tire and even showed me the piece on it that was broke. He proceeded to explain to me why the tire would leak air with the broken piece and they will throw a new piece on there for free. They even dunked the tire to make sure there were no other leaks. Great service and great people I highly recommend this place.

I can see why this company have 5 stars. The customer service is spectacular. Brandon was as nice as he could be. Joe was awesome as well. A smile and an awesome personality goes a long way. Thank you Joe and Brandon for helping me find great tires at an awesome price.

Great store. Their supplier provided a similar, but not exact match, for the tire I needed (computer error, not their error). They couldn’t get the right tire for 2 days, so they mounted the similar tire on my car and told me to use it until the right tire arrived. They let me use the brand new tire at no charge. I felt bad using a new tire for just a few days, but I really needed the vehicle. What great service!

Service was great, and the associates were courteous and knowledgeable. A great experience.

Took them about 30 minutes to do two on my tires on a Saturday morning. Very quick. Very friendly.

Nothing but praise for the entire team and experience. Easy online ordering system for four new tires. I received a courtesy call to verify my appointment and was even offered an earlier time. I arrived early for my appointment but the staff was professional, pleasant and got my install started right away. I was helped specifically by Tonio. He was great. While I was waiting I noticed every customer interaction was top notch. I will defintely be back for my tire needs. I highly recommend the Aurora location for any of your tire or wheel needs. Thanks to all!

If you dont like reading long reviews just read this first couple of sentences. Discount tire direct is the only place that Ill go for tire work. I trust them implicitly and have been a very loyal customer for many years. For anyone who wants to know why I feel that way, you have to be at least of generation x or older to understand the reference. Remember when you went to a hardware store and the guy that helped you actually knew what he was talking about? maybe he was a plumber and a previous life or an electrician? Not some flunky who just points at an aisle and says duh, I think its over there.That extremely personal service is what you get at discount tire in Aurora. All of the people at this store for the most part came from the Macedonia location where I took my car. I live in Aurora so its much more convenient but that is nothing to do with why I go there. Truthfully if they shut down these stores and moved to Pennsylvania I drive there if I had to. Its the people, all of them, you dont have to remember their names... Theyll remember you. When you walk in the door they actually greet you like they know you, because they do. They actually remember customers from the last time they came in and treat them like old friends. Recently I had a blowout in a relatively expensive tire and lamented the fact that I had made the decision not to get the road hazard warranty :-). No worries, these guys definitely took care of me. This is the level of service that you get, again theyll match any price that you show them from any legitimate tire shop but again thats not the reason you want to go here.Ive seen them check tires for so many people that dont need replacement and the people were shocked that they were basically told to leave. No sales pitch, no youre going to kill yourself if you leave here without buying a set of tires, they just did the right thing and helped the customer. I complained to the manager just in conversation that storage for me was a pain for winter tires, no problem... He offered to store them for me at the Macedonia location. Now its my understanding they no longer do this however its noteworthy to mention how accommodating they are.Heres the bottom line, you absolutely do not and should not take your car to a dealership for tires. They will sell you something you dont need and tack on all kinds of gimmies so your bill at the end doesnt even reflect what they quoted you. these guys are straight and theyll give you a straight price and you wont pay up any more. If you need tires, think your car is out of alignment, or even want a new set of wheels... Give Joe a call at discount tire direct in Aurora, youll be glad that you did.

Everyone was very nice and took care of my tire right away

Good price and quick service I had a appointment

Great place, nice guys! Patched my tire really quick!

Anthony and Justin were very helpful filling up my low tire. They looked for something causing the leak, but didnt find anything. Very courteous and friendly.

Great experience! Good people. Fast service. Good price.

Great place for tires. Know what they are talking about. Very friendly and helpful

Everyone who works here is very helpful and explanatory without being condescending. Joe and Tonio usually handle the inside checkout process for me. Very friendly. Joe told me about a place to get an alignment for my car that I plan on checking out next week.

Fantastic service and great staff. I’ve brought my WRX to this shop twice for winter/summer tire changeover. Each time they’ve been great. I will continue to bring my vehicle here. Thank you guys!!

Joe originally helped my parents with their tire questions. The day of my appointment we had Brian. He’s amazing, very nice, patient & professional! Definitely a good salesman :)We live nowhere near Aurora but don’t mind taking the drive to receive excellent service. Much appreciated :D

I was driving my tires worn down to the belt. I set an appointment at Discount Tire at 5:45 to get them replaced. More than enough time to get there after work before they closed at 6pm, right? Wrong! Ended up having to stay late from work. I called one of the employees Brian Basista, who waited for me too get there at 6:04 and services my car with a smile and attentive ear. New tires run great! Give that guy a raise!

Nice quality good tires

This is how a tire store should be run.!!!!.even with todays shortage of help..they scheduled my appointment, managed to get four tires on my car within the time they said ...Very impressed ...Thank you Guys Bruce

I have several sets set of tires from them. Staff have good personalities no issues store manager Joe great help

Got snow tires and wheels package. Excellent service. Fast out the door. Install took 45 min. Customer experience is 5 star. Definitely recommend.

Discount Tire in Aurora had staff that was very friendly and knowledgeable. They even let you stay in your car during the tire replacement. We were in and out of the shop in just under 30 minutes. Great service! Ive never had tire service better than that!

Great experience. enthusiastic, pleasant, competent, professional.

They always take care of their customers going above and beyond. I go no place else for my tire needs. Thank you Gene for excellent service and customer satisfaction.aurora lovatiin...

Discount Tire in general and this shop are great! They have a lifelong customer. I’ve purchased two sets of tires from here. The first lasted to their warranty. The other set I purchased the front two only lasted 1/3 of the warranty. They handled the warranty claim with world class service and made a stressful situation (no fault of their own because the tire was bad) easier to manage. I am highly impressed and recommend!

I was stranded in Ohio and needed new tires to get back to Michigan. Tonio was great with helping me pick my tires and gave me the quickest service I’ve ever received when getting new tires. Highly recommend.

Absolutely the nicest and most professional people work here! Nothing but kindness and good vibes, they truly care about the customer here in Aurora. 10 out of 10 would recommend!

Started my work morning with a flat trailer tire. Got off the highway and found a safe spot to park my trailer. Called Discount Tire and Joe said to come in and he will fix us up. The built me a tire and wheel and off I went. Tire tech was very fast and professional. Had to get a lug wrench at Home Depot, that took longer than getting my tire. Removed old tire and I had bought the wrong wheel. Took it back in and had the tire put on correct wheel. The were very busy but they got me back on the road quickly. Hats off to Joe, Gene, Brain and all the Techs in the shop. I am very grateful to the people of Discount Tire.

Nice quality tires

Always quick and efficient service

Chris was super nice and they do price matching!! We got 1 new tire and 1 new wheel (rim), mounted and balanced for 161.26$ and thats with a 40,000 mile warrenty that states that if it goes down for nearly any accident (nail, wheel (rim) damage, randomly flat, ect)

First time coming here and my experience here was amazing, wonderful, great, outstanding, phenomenal. I could go on and on. I would definitely refer Discount Tires to all of my family members and Friends and anyone else that needs tires. I thank you guys so much for your hospitality. I really do appreciate everything you guys have done you do a great job and keep up the good work. Its people like you guys that makes the world a better place. So Thank you! 😁

Loved it, great price and great service. I was in and out in 25 minutes. Thank you.

Beyond impressed. Was greeted and helped by Zack - informative, professional, and efficient. They checked my tire pressure for free, walked me through how my sensors work, and made sure I was in good shape. Will absolutely go back.

Brian at Discount Tire in Bainbridge first and foremost had an excellent attitude. He was able to get me a new set of tires mounted and balanced in under 45 minutes, as well as 15% off. Highly recommended.

Great service from the manager and the team who worked on my car. Highly recommend! Good prices as well

FAST, AWESOME CUSTOMER SERVICE. coming back again for sure. They even cleaned my tires lol.

Super polite, fast services. Tires are reasonably priced. Lots of free benefits included. Love the guys there! 😍

I pulled in because one of my tires was showing low and, it was the same one I had repaired in Macedonia a month ago so, I wanted to have it checked. Brian assisted me with the pressure check on all of my tires. He inflated them to the required amounts. Once he finished the one tire still showed that it was low he went and got another device to test the sensor. He said the sensor was fine. He advised me to drive it for a little while to give it an opportunity to autocorrect itself. He said if it didn’t work to bring it back and he would take a look at it. A few moments after I started driving the light went off and the air pressure changed to match the other three tires. Even though I hope I don’t need to go back, if I did have to I wouldn’t mind because Brian was super friendly, knowledgeable and helpful in resolving my issues.

Tonio and the squad in the shop took care of me above and beyond. I am very stingy with my time, Tonio told me 45 minutes. I was in and out in 45 minutes. I timed it. The boys in the shop performed service very prompt and professional. I was very satisfied. Thank you guys. Getting a great price on the tires was a bonus. Being in and out in a timely fashion with no mistakes is hard to get these days. I will be back once these pirellis on the Benz are burnt.

Weve never been disappointed with discount tire! Weve used them in multiple states and the service and quality is always fantastic. Joe and his team are great and efficient. Very glad this location opened up. I dont usually recommend larger business like this. This company got it right.

I called about getting a new set of tires for my trailblazer and was greeted with kindness and respect. They were very helpful in everyway possible to make sure that i got the right tires and the right service to get me back on the road. Thank you so much guys! You definitely knocked it out of the park! Money well spent!

I came in early and they accommodated me.MORESO THERE WAS AN ISSUE WITH SOMEONE ELSES VEHICLE AND IT WAS GOING TO COST SOME EXTRA MONEY THAT SHE WASNT EXPECTED TO SPEND. AS I OFFERED TO PAY FOR IT THEY NOTIFIED ME THAT THEY WOULD DO THE EXTRA WORK PARTS AND LABOR FOR FREE.THIS PLACE IS NOT HANDING OUT SERVICES. HOWEVER THEY DO ACT IN A MANNER OF WHICH THEY ALL DESERVE RAISES.

If you need tires, see Joe Lenz. Joe impressed me at the Macedonia store and I followed him to Aurora. My daughter and I just bought 2 sets of tires each. Joe trains his team well, When we were there a floor sweeper ran up to answer the phone and took care of business like the sales staff

Excellent service

Very Good service today...4/26/21BC

Im new to using them for my tire and wheel needs but in the early stages of relationship Im satisfied. So far, Ive bought some wheel and tires from a salvage yard and two of said wheels had rim leaks. They fixed the first one at no charge the 2nd one had to be unmounted ($7) so I could have someone else weld a crack. Then it was $20 to remount and balance. The service was impeccable and very fast.

Very professional, Fast service, Happy with price.

Everyone is polite courteous and professional. Got my truck in 20 minutes before they closed and we’re happy to take it in. I even ordered everyone pizza for lunch the following day because they did such a great job and my truck looks great!

Discount Tire is a five star place whether Macedonia or this new Aurora location. Joe, the superb store manager is the reason Ive used Discount Tire at least four times over the past two or three years and every visit was 5 star. Theyre super careful with Covid precautions.

Awesome..... The took care of my car even though I was early.

Best Place to buy tires. Great people and GREAT prices. A 5 star. See Joe in Bainbridge.

Stopped in to get a tire rotation and I had a good experience. The customer service was great. Though I was not in the market for new tires yet, they showed me some options for down the road. I will definitely be going there for tires in the future.

I would definitely recommend this store friendly staff, store manager Joe very kind person he helped me alot finding tires for my car with best deals with the best discount rates I have ever seen for tires. The service was excellent.

Nice service. Good price

Fast and courteous service.

EVERYONE here was so pleasant! I went to get 4 new tires and found out I also needed all 4 tire stem valves replaced. The replacement was priced at $200, but Joe, the Manager, placed them on my vehicle and told me to come back and pay for it anytime! This was beyond such a caring act. They were truly concerned about my safety on the road and I’m truly thankful for them. If you need tires, THEY’RE THE GUYS! 🙌🏾

Phenomenal! The service is superior and the store is impeccably clean!I hit a pothole at Aurora Outlet and the tow truck driver suggested this store because I am not from that area.I was immediately greeted upon entering the store - which is very important to me. The staff spent a lot of time explaining my options and replaced my tire quickly and efficiently.It was very near their closing time, but they did not make me feel rushed or as if they were in a hurry to fix my car and leave for the day. I highly suggest this store!

They were fast. The tires and wheels were cleaned. Lug nuts torqued to spec and followed directions about spare tire.

This is a brand new location, and so the lobby is quite clean. The wait time is usual for any other Discount Tire, so dont trust any low stars because it took them 45 minutes. It just so happened to be their 1st day open when I stopped in, and so all of their staff and equipment wasnt 100% ready yet. When it is, Im sure theyll be even more solid.

Very pleased. I’m a busy guy. I had every anticipation of getting new tires and rims today when I called at 8am. The truck I have is not the most common for a tire shop to stock wheels for. I am too busy to order tires and rims online and deal with mounting and balancing. I called and spoke with Gene. Told him what I was looking for. He said he could order anything we want and have it at the shop on Monday. I told him I really need to get everything done today (Saturday) and am not necessary picky. Just wanted a decent truck tire and black rims. He said let me make a couple calls and see what I can get ahold of. He called me back 10 mins later and sent me a link while I was talking to him on a set of wheels he could have within 1 hour. I told him to go ahead and get them coming and we set up an appointment for 3pm. Got there at 2:45 and they pulled me right in. Very professional, efficient, skilled, and friendly staff. Will definitely be using this tire shop in the future. Thanks for making it easy and affordable.

Love this place. Always great service, very competitive prices. Gene is the best!

My tire change was quick and painless, I got to just chill in my car the whole time. The staff was super friendly and helpful too

I came in in need of some new tires, Joe and Chris were very knowledgeable and had great customer service skills. I have been going to Discount Tire for 10 years! Today I purchased a set of four tires and my car now rides smooth as butter! Thank you! This location is highly recommended.

Excellent service. Staff had me in and out in no time and answered all my concerns. Highly reccomend.

Absolutely great experience. Professional staff, very clean, and great service. It took only 35 minutes, from the moment of my arrival, to install four new tires on my car. Thank you!

Only place to get tires balanced and done. They did a bang up job.

Great Service!

Good service I think they could be a little more competitive with the tire price also need better promotions

I like this branch, they’re always professional and walk you through whatever problems you having without acting smarty.

Always dependable, trustworthy and honest! Drove from Erie PA and its worth it. Thank you to Gene and his staffs, will always go back to this place for tires! Highly recommend it.

No appointment on a Saturday, maybe 20 minutes for a tire swap and rotation. In and out very fast and professional. Staff was very polite and helpful. Especially when pointing out that my tires were mounted all 4 in the wrong direction (not done by them, thanks NTB), which they corrected. Will be returning here.

This place is on point! 25 min start to finish, 4 tires. Clean building, it is new so... Joe the manager is one of the most friendly guys around. Stop in or call, they will take care of you.

This place was the best brick and mortar tire shopping experience I have ever had. Very professional and very interested in helping more so than just selling you something. Also without a doubt the best price for the tires I was looking for. Better prices than tirerack and costco and you dont have to look for someone to install them.

Great service and Manager extremely helpful!

Awesome tires and service! Chris, Brian, and Zach were very helpful in helping me choose Cleveland-proof tires and get me on my way in no time flat!

Fantastic. Pulled up to the curb, told them what I wanted, and they brought them out and put them in the car for me.

Top notch service. Try to go when less busy.

What an amazing experience. The technician, Brandon, and all other staff went above and beyond. From making the emergency appt to pulling out a a 3 nail and expertly resetting the truck pressure. These guys are experts. Wish we had one in Youngstown

Outstanding service! I will not buy my tires anywhere else!!!

People are friendly and they take good care of your vehicle needs.

Discount Tire has the best customer service and speedy and knowledgeable tire service. I won’t go anywhere else. The Aurora store is a great location for a new store and they took great care of my car today. Thank you!

Always a great experience here!

Customer service is definitely their top priority! Prices are great and products are great as well! Five stars all the way! Will definitely be coming to this location for all of my tire needs in the future! Thanks guys! Shoutout to Gene and Tonio!

I went there got new tires and they were very professional and courteous

Terrible experience and customer service.When a huge and unsafe mistake is made, when they are supposed to be the experts in tires, the customer service is just terrible. Your life is only as valuable as $80, dont look for more.Only one thing to do : put the right tires on, the ones made for the car. So not able to do that, have the tires rotated and checked twice. 2 flat tires in less than a month... one word from management what do you want me to do? We gave you a $80 discount.Strongly do not recommend this place.

And boys are there to help they do a great job. They look out for your interest. Havent shopped around for price but they take care of us

I would not recommend! We had used them in the past for over 8 different vehicles and they were great before-- now AVOID AT ALL COSTS!. They waste your time and money and I would never trust them with a vehicle ever again! Uneducated and NOT CUSTOMER FRIENDLY!! save time and take your vehicle elsewhere!!!Management is horrible and I would be embaraced if I had the manager employeed at my business.

Have been going to Discount Tire since 2005 when we lived in Denver. So glad they came to the Cleveland area. Chris, Gene and the whole team is awesome!

Excellent price and service

My service was great I was in and out very quickly I didnt need a appointment . Everyone was friendly

They did a great job. It wasnt busy. They got us in and out.

Toney was very helpful. the techs and service team were quick and professional