Very inviting and friendly atmosphere. Sales person was very knowledgeable and personable. Great experience. Will definitely refer friends and shop there again.

We planned a full day of mattress shopping but it only took less than an hour to get our mattress it was 👍

We worked with Jun who was amazing. Incredibly personable, energetic and knowledgeable. He was able to help us find the perfect mattress for a reasonable price!

This place is expensive compared to other companies and on top of the I went to exchange the mattress for a cheaper one and they charged me 100.00 more for the adjustable base which I never exchanged, so why did the price up. I dont recommend this place.

My Dad needed a bed for his soon to visit daughter and son-in-law. Jun was our helper! He was a straight shooter and my 87 year old Dad immensely appreciated that! No nonsense up selling- Dad knew what he wanted and Jun helped my Dad get it! Awesome customer service! Will definitely be back to this location! Thank you Jun!!!

I was assisted by the best salesman any one of ask for I left satisfied with the product and prices we came up wit!!!!

Was in the market for a new bed and stopped by Mattress Firm after leaving Denver Mattress. I was met by a kind man named Curtis. Mr. Curtis not only sold me a comfortable mattress with all the bells and whistles for a great price but his demeanor and kind hearted spirit was what made this purchase an unforgettable one. I will ONLY purchase my mattresses from Mattress Firm and will also refer my friends and family. Mr. Curtis was what sold the bed.

Wonderful mattress buying experience! BJ, the manager of the Aurora location, helped us find the perfect mattress. He made the whole process super easy & fast. We ended up getting an amazing deal on our new mattress and couldn’t be happier. If we ever need another mattress we will definitely be coming back!

I had looked at several places and wanted to actually have my son lay on the mattress to know what he wanted. Matress Firm was having their 4th of July sale and they had the best prices around for a non-memory foam mattress. We got a Serta Queen Size mattress for the price of a twin! The manager had great customer service and was helping us with every price of mattress!

My first time in this establishment and left feeling ver comfortable with the mattress I bought. Customer service was amazing. Curtis gave me many options that fit my budget. Overall was a great first experience. Would recommend to family and friends. I will be shopping there again

Jun Hidakatsu was extremely helpful in not only our search but our purchase. He was not pushy, over bearing or set on making a sale. He was pleasant, very knowledgeable and very relatable.We have been looking to purchase for a few months and knew what we wanted however it was always the wait for items to come in or they were on back order until October. Jun made sure that our needs and requests were made a priority, he checked his inventory on the items that we were looking at before trying to sale it to us. We had been to other places such as AFW, Denver Mattress, and a Mattress Firm.At this location, He set everything up for us and reassured us that we were in good hands if anything was to go wrong or if we did not like our purchase. Our delivery guys were AMAZING! They took a lot of pride in their work.We would HIGHLY RECOMMEND Jun Hidakatsu!We have 3 more rooms to do and I know who we will be going to for our next purchases.Thank you Jun Hidakatsu it was pleasure working with you on this transaction.

Jun is a great associate! He is kind, helpful and very knowledgeable! He made us feel welcomed and will be purchasing from this store again! Thank you Jun.

Our salesman Jun Hidakatsu was incredibly helpful explaining and showing different models. He helped us find exactly what we were looking. I am going to recommend this place to all my friends.

Experience was great. Gentlemen knew alot about the mattresses & was very helpful.

When in to check out a Purple bed, ended up dealing with Curtis. Really nice guy and knows his stuff! Highly recommend going in to see him. It made our experience quick and easy

This is my second purchase from this store and Ill never shop anywhere else. Scott was a professional and got me exactly what I needed.

Curtis was awesome!!! I don’t like shopping at all and things like this usually take forever. We walked in as first time mattress buyers and Curtis greeted us and asked us what we wanted . We weren’t completely sure so he started with a medium mattress and immediately we realized we wanted a softer one . He showed us 2 that would match our needs and the 2nd one was perfect and super affordable !! I’m not kidding when I say we were in and out of there within 10-15 mins . I’ve never been a happier customer ! Seriously, That guy should OWN mattress firm !!

Super friendly and helpful! The salesman carefully followed my very specific preferred mattress and sold me the bed exactly what I wanted. And this person is very patience with me while I am unable to communicate verbally and gladly communicate with paper and pen back n forth. I am very pleased.

Curtis was awesome from the time we walked in until we left. He was very knowledgeable and helped us pick the perfect mattress and frame. I am excited to get my new mattress and start sleeping comfortably.

Needed a good mattress on a tight budget and had the plea of meeting Curtis….he was patient and very helpful….he helped me find a good mattress with the frame for a very good price….Mattress Firm is a very good place to shop, very helpful and friendly like Mr Curtis…Thanks again Curtis for all your help…

I have been dreading going mattress shopping. I finally went today and Curtis helped me find the perfect mattress and get the best deal possible. He was super friendly, knowledgeable, and made the entire experience quick and easy. I was planning on checking out a few other stores also but after stopping by I’m pretty confident I would not have found a better deal! 5 Stars!!! I even forgot to get a few things so I called in and they re did my entire order for me like it was no problem. Overall great experience.

Upon arriving at the Aurora store, I was welcomed, but not followed or pressured. The process of securing my queen set was relatively painless. The staff were professional, yet friendly. Overall, the experience was positive.

I ordered over the phone from the location on Tower rd in Denver and spoke with Curtis who helped me complete the order and was more than Awesome!!

We received wonderful customer service here. We were able to find a bed that we loved within an hour. Delivery was available next day. The staff and management are understanding and friendly. We were looking at a more inexpensive option elsewhere, but decided to purchase here. While the price was higher, the quality matched that. A mattress is something we felt we shouldn’t cheap out on but not spend a bunch of money on either. We found a mattress with the right balance here.

It was good however something happened with my transaction but they made it right so I happy.

Curtis was amazing! I called before I arrived to ensure the sale online would be honored in the store. He confirmed that it would, told me his hours for the day, and had the bed prepared prior to my arrival. Superb customer service!!!

My son was looking for new mattress and Frame went in and was helped immediately service was great my brother recently bought from same location and thats why we went nice friendly and quickThanks for your help

Very knowledgeable and genuinely committed to helping. Thanks for everything

Second time Ive purchased a mattress here. Knowledgeable staff. Great discounts. Fast delivery.

Decent store, but has a difficult entrance.

Walked into store #003012 at 3450 Tower Rd and was greeted immediately. I knew the price and brand I was looking for and the saleswoman Veronica led me to it. I layed down and was not comfortable. She recommended the next step up and I was very pleased. Throughout the entire process she never once was pushy. Her personality was extremely happy and held a great conversation.I highly recommend Veronica and will be sending anyone I know thats searching for a mattress to go see her.Extremely Pleased Customer!!Thank you again VeronicaScott

Veronica helped me with choosing a mattress setup thats perfect for me. I also found it helpful that she recommended some competitors to also consider in this important purchase. I definitely got to make a well informed decision and feel very comfortable and confident with my purchase. Thank you Veronica!

Veronica was extremely helpful, knowledgeable and patient with us while we decided what we needed for our guest bedroom. We got a great deal on a mid level memory foam mattress. Really like that Mattress Firm takes your old mattresses to a recycling center instead of the landfill!

Best mattress buying experience ever! Curtis was great!

Rick was Very helpful and Professional.

I probably would never shop at this location again the representative was pretty rude I tried asking questions about different sales and deals because first time inside shopping here.But I did go to Another location before going to this one and the guy there was not trying to work with me when I was trying to do so I called a different location and she did everything I asked but her customer service skills were not the best. As a consumer We should be treated with the upmost respect because we are the individuals that keep businesses afloat but these two locations didn’t seem to understand it nor did they have patients and I feel like they need to understand yes you do this job every day so you understand it is in an ounce of it but the customer walking through your doors they don’t understand you’re a business like you do. So they should keep that in mind going forward in doing everyday business.

Rick is one of the Best. Very knowledgable and Personable. He made the process very easy. Thank you.

I had a very good experience with Mattress Fir on 08/30/2020. The Sales Clerk Veronica? I believe that’s her name she was very informative. She gave me good feed back and let me know all I needed to know about the adjustable mattresses. I appreciated all of that.

First time buying a matress, great place with great deals u can try out the mattresses to see what suits u better BJ will help u out hes a cool guy that gets u what u need, Ill stop by again whenever i need to upgrade

Amazing customer service 👏, was extremely pleased with associate Curtis H., he was awsome and helped my son find the mattress he wanted. I will definitely come back to purchase more in the future!

Amazing location just across from Walmart beside Murphey express gas station, right now they are selling of many floor models in great condition for up to 70% off. They have Tempurpedic too! Great place for a great deal.

Veronica helped us. She was very friendly and professional. She was not a pushy salesperson; she gave us time to browse and choose the mattress we liked. She answered all our questions. It was a very calming, pleasant experience. I highly recommend Veronica.

Andrew was very polite and helpful. Glad I purchased from this company and location.

We planned on making lots of stops in order to find the best mattress for us but after stopping at this Mattress Firm location, we didn’t need to look any further. Collin helped us find the perfect mattress and base for us and not to mention for a great deal! He was very quick to show us what we were looking for (not like other mattress shops where it seems to take forever for the sales person to run through their sales pitch). Would highly recommend this location, just ask for Collin.

Excellent experience. Veronica took extra time and care explaining all options. Very professional no-pressure approach to customer service!

Veronica helped us and we had an excellent experience. Very knowledgeable and friendly staff. Lots of options. Great savings. Definitely stop by if you’re in the market for a mattress or a power base.

Veronica and the staff here are the absolute best. They took amazing care of me and went above and beyond my expectations with a recent exchange.

I went in looking for a good pillow. Ended up getting the Black Ice Memory Foam Pillow. Great customer service. Very clean. Sanitizer at the entrance when you walk in & help along the way to finding exactly what you are looking for, my mattresses are also from here.

We went to Mattress Firm looking to upgrade to a King bed. Veronica Ashford greeted us and let us know about the promotional king for the price of a queen. She also informed us if we spent $$$ that the adjustable base was free. We found a beautyrest that we loved and told her that we would like to shop around. We went to another store where the salesman tried to contradict the information that we were told by Veronica and even misleading us. It ultimately led us away and we went back to Mattress Firm and purchased the bed we initially loved. I’m glad there are still associates like Veronica that try to help get you into a good bed and not just try to sell you something over the competition.

Veronica was amazing! Ask for Veronica when you go to this location. She helped me out at this location with my purchase. She is very knowledgeable and helpful. I felt comfortable and like I was offered a great deal. She listens to your needs and does not pressure you to buy anything. 💯

I went in and wanted a simple mattress but after COLIN SULLIVAN explained and helped me through everything I was able to make a much better decision for my mattress all in all very happy with the purchase and thankful that mattress firm offers good financing options for budget buyers

Great prices, saved over $200 over other retailers. Delivery personnel were efficient & pleasant. Wonderful experience!

The staff is very friendly!! Great experience.

They had a great attitude and enjoyed the experience.

My Husband and I were in the market for a new mattress. We stopped at the Tower location. Curtis the Manager was very professional and knowledgeable about what they had to offer. Curtis was not pushy. He showed us what our price range was. Took several mattresses out for us to see what was more fitting for us. I recommend this location. Curtis is very friendly and helped us through the whole process. I promise you will not be unsatisfied. Great deals as well.

Veronica is absolutely awesome! We didnt buy anything because we are waiting for another big purchase first. She didnt care, she just wanted to share her infinite knowledge of her product! We will DEFINITELY buy from her in July! Mattress Firm struck gold with her!

We’ve been putting off purchasing a mattress for quite some time. We mostly put it off because we didn’t want to deal with hassle of a sales person trying to upsell us or sell is something that wasn’t what we were looking for. I’m happy to say that this is not what we experienced! Veronica was very nice and knew a lot of information about the mattresses we were interested in. She helped us make our decision but didn’t become a shadow while we shopped. There’s nothing more annoying than a sales person that doesn’t know their products or much about the companies business practices—Veronica was knowledgeable and didn’t provide us with an “I don’t know answer”. She was very confident in the information she was giving us.This is our second purchase from a mattress firm location and both were great experiences. You’ve got customers for life!Oh, and only having to wait two days for the mattress to be delivered is awesome.

Recently purchased a house and need mattresses for our guest rooms. We stopped in because the location is right around the corner from our new house. We only had intention to window shop, but because Curtis Harding gave us so much good information regarding the options in the store, and he informed us on the sale that was going on at the time, by the end of the night, we purchased both a full and queen set of mattresses and box springs. The best part is, Curtis was not pushy and I did not feel like I was engaging with a salesperson, but instead a local friend.Very pleased with the purchase, and would recommend this location, and highly recommend working with Curtis. Thanks again!

Went to this location to purchase a bed and frame for the guest bedroom. The showroom was and well laid out. Our associate Veronica, was very attentive and extremely helpful throughout the transaction. Check them out if you are looking for a new bed.

Veronica was extremely knowledgeable, friendly and professional. Helped me to make this purchasing process one that was enjoyable, quick, and easy. If your in the market for a bed, Veronica will be sure to make the process pleasant and painless!

It has been quite a few years since we last purchased a mattress. We were in the neighborhood, stopped in and met Curtis Harding. Great guy, friendly, outgoing and a wealth of knowledge about the products that he was showing us. Curtis took the time to discuss with us what we were looking for and what would best fit our needs. Were looking forward to the Tuesday delivery. A great asset you have in Curtis!

The Sales Manager, Curtis, was extremely helpful and answered our many questions. We wanted to compare before buying so we left the store and went to The Denver Mattress Company to take a look. Their staff were not at all helpful and very presumptive about what they thought we wanted plus their deals were not really deals at all.We returned to the Mattress Firm and made our purchase. We are very satisfied with our mattress and the customer service and pricing we received. Thank you, Curtis and Mattress Firm!!

Veronica is an exceptional sales person that understands the quality that goes into the mattress firm’s beds. She takes extra effort to educate her customers and genuinely cares about the quality of sleep they get. I will definitely come back to this store to upgrade my pillows as I am able.Thank you Veronica!

Veronica was so helpful and kind! She should get a raise.

Akeem is a very professional and educated in his position. We liked him from the moment we saw him before he even spoke. He answered all our questions and helped us make the best choice in our purchase. Aside from that he is very kind, genuine, outgoing and great with people. We feel we made a great decision going to Mattress Firm as we were pleased with the selection of mattresses. That in combination with excellent customer service we would be happy to recommend Mattress Firm as well as this location.

Veronica was more then helpful in making our decision on a new bed. To not recommend her for any of your needs would be preposterous I’m more then happy with her help and will def return for anything I need

Great customer service. They allow me to test out the mattress, before purchase.

The best housing purchase experience I’ve had to date! Curtis was so helpful, informative and PATIENT with my boyfriend and I as we tried to find our perfect mattress. He made buying a mattress fun, and we really left with the perfect mattress for our sleeping styles and comfort levels. Thank you, Curtis!! You are the best!

Awesome experience! Curtis was extremely friendly and made us feel at home, wasn’t pushy at all or try to sell us something we didn’t want. Prices were great and compareable to what we had seen before going in, also like that we can take the mattress back after 120 days if we don’t like it. Highly recommend!

We went into this Mattress Firm less than a month ago looking for a specific bed. The salesman said they no longer carried that bed and directed us to a similar bed. It was a little more than we wanted to spend, but we decided to purchase it anyway. He set up delivery for us either the next day or the day after (I cannot remember). Quick delivery was VERY important to us as we had just moved into our home and had no bed. Sunday, the delivery day, comes and goes and no bed arrives. No call comes rescheduling delivery either. We call Mattress Firm the next day. They tell us basically, sorry not sorry...the bed wasnt in stock. No one bothered to call us of course, so we sat around all day waiting for the bed. They set up a new delivery date for us, two or three days later (we are sleeping on the floor this whole time). The new delivery day comes and goes AGAIN! No bed, no call. We call the store again and get the same response. It wasnt in stock. Ill set up delivery tomorrow but cannot guarantee it will be delivered. What does that even mean? How can you operate like this? The next day comes and the bed is delivered around 7 pm. We wasted three entire days of our lives waiting for this bed to be delivered. Two of them couldve been saved with a simple phone call. And to top it off, we never got any kind of meaningful apology. No one ever did anything to make it right. And despite MULTIPLE attempts, we never were able to speak with a manager.

Regis is great! He was extremely helpful and willing to go the extra mile to make sure we got everything we needed, while finding the most affordable deals within our budget. He wasnt just trying to make a buck, but was genuinely concerned about helping and making sure our needs were met. If youre in need of a mattress, go here! Great service!!!!

Had a wonderful shopping experience with Curtis today. He was not pushy at all, showed me many options that might work for me, and explained all the promotions so that I understood what I was paying for. Wonderful breath of fresh air after some other retail experiences this weekend! Thank you Curtis!

Lee was awesome and very knowledgeable

My fiancé and I just moved to Denver and were in search of a bed that supports my achy back and hips. Curtis H., mattress firm’s most amazing store manager, informed us of helpful options and store special items. He was professional, friendly and knowledgeable. We are thrilled about our new purchase.

I was in the market for a new mattress. I went into this store and met one of the nicest people I have ever met. Akeem Gray is his name. He took his time with me, explaining the differences in the mattresses and the difference in the firmness and the advantages. He did not pressure me in an way and made me feel like I was important whether or not I bought the mattress. He gave the best customer service I have had in years. He is an amazing young man. Thank you Akeem for the amazing service and being so polite.

I went to this Mattress Firm and it was a great experience! Akeem Gray was very knowledgeable and got us in and out extremely quick with the perfect mattress and lower prices than Ive ever seen on mattresses. I will definitely go here in the future and recommend this location to everyone.

Friendly staff. Transaction was easy and fast.

We went in there today in a pinch as we just moved to the area and are moving to our new apartment TOMORROW. As soon as we walked in the sales associate Regis Ware greeted us with a welcoming presence. He talked with us in a friendly, professional manner and helped us find the best deal for us, he even gave us tips for things to do around town. It was all around a great experience and we left feeling great about our purchase.

Veronica She very nice and she have excellent customer service skill .

Very good! I got to relax & adjust while Red was busy assisting other customers! 😁

Quick and easy with getting a new frame. Customer service was easy and helpful

Heather was amazing! I was about to have a tumor removed from my leg & she got me everything I needed the day before! I highly recommend Heather!

We came here looking for mattress for our family then we find them. Veronica was super helpful and patient with us.

Great store experience Veronica and are a great team.

Akeem already had customers when we came in and he was able to help us at the same time without missing a beat. He knows the product and is very friendly. Highly recommend this store!!!

Very fast and friendly service.

I had a very nice experience today with Akeem Gray. He was very helpful and knowledgeable. I had some very particular requirements and never made me feel like I was taking too long to choose a mattress. I would highly suggest getting a mattress here.

My fiancé and I were both looking for the perfect mattress for our new home, and what better place to look than here?! We were helped out so much by the store manager, Akeem Gray. He was super patient and helpful with any questions we had and kept us well informed about the different mattresses in the store. We will definitely recommend our friends here for the experience and selection at this store!

My husband and I have been in the market for a mattress for awhile and just happened to stop in to this store to look. Weve been to several other competitors to include American Furniture Warehouse, Denver Mattress Company and some other department stores where the sales people sell a variety of things besides mattresses. Akeem Gray, the store manager, definitely knows this business! We were immediately impressed by how he broke down the mattress selection process in to manageable decisions that both my husband and I could make together. It was an enjoyable process and we have Akeem to thank for it!

I was dreading have to go into a Mattress store and expected a pushy salesman trying to upsell me. However Akeem was absolutely fantastic, took time to ask us questions and was extremely helpful and knowledgeable. He made the process so easy and our new bed is perfect. Would highly rate this store.

Veronica was really nice and helpful, she helped us choosing the right mattress for our budged and adviced us on how to get the best price/quality ratio deal. Recommended!

Veronica was very informative and listen to my concerns with price and what I was looking for. I will not go anywhere else to get a bed, Thank you Veronica.

Just wanted to let the store know, i called looking for a price on a queen mattress - the person who helped me was awesome i just had trouble hearing them due to the phones.like i said just wanted to make sure i brought it to attention, the service was great, phone system was very very quiet

Great service! Great deals! This mattress firm is exquisite. Thanks, Akeem! You are the best!And to Maxine Taylor....The one that left the bad review....Nobody will come out of character in a place of business unless you give them reasons to. Nobody will call the police unless you give them reasons to. I believe that you went in there talking junk.... I do not believe for 5 seconds that you just walked up in there and asked a question and the manager just lost it....I dont believe it. It is one thing to ACTUALLY leave a bad review.... But to leave one because of how you personally feel... Because YOU werent happy with your daughters bed??? You should have been there with your daughter to make decisions for her. That is a WHOLE GROWN woman of a daughter you had to walk up in there and BUY that bed not knowing what she was doing... LolLet me go... Anyway Keem, you are the best of the best and the reviews shows!!! GREAT JOB TO YOU!!P.S. to Maxine...Its specific not pacific. Im sure he didnt sell your daughter a bed in the middle of the ocean. Good day!

WE have nothing but wonderful things to say about Akeem. We took our 3 year old to help us get a new bigger mattress and he was so patient with her and our family as we navigated our choices. the prices were great and we are so happy with our mattress and frame! It has been about a month and I have never slept better! Thank you Akeem for your patience, knowledge, and time! I send everyone I know looking for a mattress to Akeem.

Akeem was great. Gave us the best deals. Absolutely satisfied

Veronica was the best ! She was an amazing salesperson ! We walked into the store not even looking to purchase a bed and i left with a brand new mattress, dresser, bed frame and carpet . Delivery was quick ! This was truly an exceptional experience.

My husband and I went to Mattress Firm just to try different mattresses and choose the type we like to potentially buy it in the future. Akeem Gray, the store manager, was very helpful in navigating us through different types of mattresses. He gave us all necessary time and space to try everything and to decide what we like the most. He never pressured or rushed us, nor influenced our decision. We loved one of the beds and a mattress and asked for a price. Akeem applied all the Memorial Day discounts and gave us an additional one for the bed frame. He also gave us couple pillows for no charge and provided a free delivery feature. Akeem was very honest and made sure we understand all the conditions about refunds and delivery. I highly recommend this location and Akeem to anyone who is looking for a bed or a mattress and wants to be fully informed but not pressured. Thank you for the great service!

If you need a mattress, go to this store and ask for the manager Akeem Gray. He is wonderful and makes the process easy. I recently purchased a mattress and Akeem took his time with me to run me through all of the options and really encouraged me to find the right mattress for me, and there were no high pressure tactics to buy a more expensive mattress, which I have run into at other furniture stores before. He has been in the business a long time and really knows his stuff. Hes got a good sense of humor and even made the process a little fun. Highly recommend Akeem.

The whole expierence was great! We purchased a new mattress from Akeem Gray. He was so friendly and knowledgeable. Patient and not pushy. I would Highly Recommend this mattress firm specifically from Akeem!! Thanks again