Sam and his crew did a fantastic job. They are very knowledgeable about their products and the installation was smooth. They even took the time to show me how everything operates. I will definitely be back.

I gave 5 stars 3 years ago purchased another car and drove from Iowa back to Aurora for another install

My BF had a remote starter put in last year and they did a great job. Well he needed the truck to run longer so he called and got a appointment for 9AM and as always the gentlemen was great. Only took 10 minutes. I highly recommend Gorilla Sound. Very professional and excellent service.

Great service! Referred by a couple friends and will definitely return!

I had an amazing experience at Gorilla Sound. They helped me diagnose my car audio issues and sold me a new head unit. I was very happy with the attentiveness and communication from the staff. The installation was professional and fast.I will be back for any of my car audio needs.

Very good customer service, very knowledgeableLabor cost reasonable

Had new touchscreen installed and replaced all speakers. Everything works great, great experience... Sung was great, knowledgeable and professional. I was so impressed I brought my fiancée car the next day to get subs and amp installed. Another great experience, definitely a lifetime customer!

It was fast and Quality sounds that got me in and out

Went in today for an estimate on a remote start. Very competitive pricing. Saw another shop before visiting here. The other shop quoted higher for a lower quality one way starter. Got a two way(lets you know the car has started via the remote) at a lower price at Gorilla. Wasnt planning on doing it today but George said he had an opening. He let me keep my groceries in his fridge since I hadnt made it home yet. George said it would be a 2 hour job. It was more like a little over an hour. Starter works great. No problems. Will be visiting again soon for another project. Thanks guys!

Never answer the phone I called 3 times

I was looking for a place to get a remote start installed on a 5 speed, I read the reviews on Gorilla Sound before going there and was a bit hesitant but thought I would give them a shot. I was very happy that I did. They did an awesome job, very professional friendly service. They were very patient with teaching me how to remote start the car as with a manual transmission there I actually a sequence you need to follow for it to work. if I could give them more stars I would, and I would definitely recommend them to anyone who needs a remote start installed .

Very knowledgeable great customer service

Big shout out to the guys @ Gorilla Sound, they are very professional & made my experience a good 1 even though I switched what I had originally went with but they were very informative & patient/friendly. They did a clean installation & I got a quality system in my price range. I priced around for a month & got the best deal around. Im very satisfied w/ my experience & I recommend Gorilla Sound . 🔈🔉🔊

Had to get a new radio in. He found the best fit for me, took off the diagnosis bill and added discount to my final total. In and out with a new radio within an hour. Sweet people definitely!

They are very sloppy with there work and customers.they dont guarantee the work, I purchased sounds I had problems from the start my radio would stop playing and I had to return on five occasions with the first radio then I was told the radio was no good I then purchased a second radio to still have the same problem so I took it to another shop to find out that it was the Amp...Dont waste your money or time @

Had a very pleasant and professional experience at Gorilla Sound. Staff was very attentive and made sure I was satisfied with their service. Looking forward to recommending and taking more of my vehicles to them.

I got a JL w3 installed with wires, bass knob and amp. I didnt adjust anything, 5 blocks down the subwoofer was smoking! You would think that a professional shop would hook me up for success but instead failed miserably. Went back and I guess its my fault. All in all he was knowledgeable and ran wires perfectly. But in the end I felt cheated. Hope they see this and step their game up.

George and his crew were awesome! They installed a killer stereo system in my 1999 corvette. I absolutely love it! I went to a couple other places and George saved me about $1200 to $1500. I highly recommend these guys!!

Best Buy quote:$350! For partial install... What a joke. These guys are the REAL DEAL. They’ll quote you a much better price and will do the COMPLETE pro setup. You will be satisfied. Ask for Jorge or Sung

Had install done there staff was very helpful and got job done in timely manner. Definitely recommend them for professional job on car audio and accessories. Prices were fair an they will work with you depending on the amount your buying. I left feeling good thanks again gorilla sound.

I highly recommend this place. They go above and beyond to ensure your satisfaction with their service as well as their products. Not only is there a comfortable guest waiting area, but the customer service is great. I bought a remote starter here, and I am very pleased with the results.

All I can say is that this establishment has really evolved into a very professional and courteous business they were very patient with me and answered all my questions and came up with great solutions. Forgot to mention that they gave me a great price and also a shout out to the installers George and Edgar who made it all possible thank you I will be doing business with you againSidney Dumas

These guys were super helpful and spent a lot of time fixing my car. Reasonable pricing too. Thanks!

Jorge was helpful, honest and straight forward with pricing. Install crew was informative, fast and thorough.If your looking for a discount cut rate pricing this is not your place. Custom high end work comes at a price.If your looking for the job done right then this is the place.

Overpriced even With The Groupon,But Ive Got two Fobs & They Both Work Fine! THANKS SAM!!!😇🙏😇👍

A+++ 10/10 customer service and attention to detail. Great prices! They want their clientele to leave satisfied and happy.Song and George were unbelievable and the crew that installed my LED headlights and JLAudio subwoofer were amazing.It is simply impossible to express my experience at Gorilla Sound from their endless inventory of high end products and more importantly to the professionals who are passionate about what they do. I will be back for business in the near future.

Just had a remote starter with app installed on my semi truck. George and his crew did a great job! And Im happy knowing my truck will start from my phone anywhere in the world!

Sux

Professional and efficient. Fast process in regards to dropping off my car and picking it up!

Great fast service. Found them through Groupon to get a remote starter. They explained the pricing over the phone and in person. Because I have a push to start button they explained that there would be an additional charge plus it would take longer to do. I gave my car at 9am and received it back at 3pm. At the end they even explained all the features of the remote starter which I was not expecting.

Gifted a remote start from them a year ago, got a good deal and still working.

I had a remote start installed. They were professional, on time, and easy to work with. Explained my options and pricing clearly. I was in and out in the time quoted. I would recommend them and will return in the future.

Great people. Didn’t give me any problems and worked in a decent time. Will be back in the future. 👍🏾

Best prices, great customer service, 5th time Ive had them do work for me!

I was driving all over town to find an adapter for a replacement radio on my 08 CRV. Someone suggested I try Gorilla Sound. Within minutes they found the adapter I needed (which was labeled for another type of Honda but is the exact right fit).All in all, great service!

Fantastic experience getting a remote starter installed. Beat price of all competitors in the Fox Valley area. George worked to squeeze me in with an appointment on a busy Saturday. Explained in detail the various remote engine starters available and the different options available with each system. Quoted me a price over the phone that to the penny was what I was charged after the system was installed. No hard sell!!!!Time to install was precisely as promised. George was very polite every step of the way with this transaction, took time after install to explain in detail how to operate the remote and demonstrated how to use it on a freezing cold Saturday afternoon. Would highly recommend and wouldn’t hesitate to return with future business

Gorilla Sound did a great job installing my New Sound System.The Customer Service was Awesome.They answered all my questions and explianed everything about how to navigate the controls on my System.Thank you Gorilla Sound.

I was simply calling about the Groupon I recently purchased for the auto start and the man that answered the phone was very rude. Said that I should have called the store directly to get a better price and that obviously it was going to be a $260 up charge for my car. Terrible customer service.

Nice work. I am satisfied with the Remote Start installed on my Acura TL (2002) on Feb 10, 2016.Owner is really nice and professional. He explained me everything before and after the installation.Overall great experience.Will come back for sure.

If been coming here for many years. I have had 4 remote start systems installed during that time and have always been satisfied with the product, installation, and any subsequent service needs. Highly recommended!

Bad way of running business:1. Treating customers like idiots.2. Demeaning a customer inquiry because a purchase was not made.3. Charging insane prices for product and work.4. Change pricing the next day; my experience $35 now $45 today.5. Ignorantly telling me not to break the radio for when I want to remove the stereo myself. Well no dip... Because it takes rocket science.Owning European vehicles require specialized tools and a real special employee. So Gorilla will charge you $15 to remove your stereo head unit for you, AS LONG AS, you pay them $35 up front for items you may not even know will work for your vehicle. BUT! you can return for store credit ... woo whoooscience.If you want to leave their store happy, turn around before you even open the door.

Bad place to do business. The owner as well as the workers are prejudice and rude. The business they do with Groupon is a rip-off because when you get there you’re paying an additional $200 plus more to get additional parts. I only gave one star due to not being able to pick No stars. The service is below average. They took over 6 hours to install a remote starter to my 2019 vehicle. Bad service and bad attitudes. No professionalism AT ALL!!!!

Literally called for a quote, the guy who answered asked right away asked if it was for Groupon. I said yes, he took a deep breath and just got super rude. I asked about needing additional services that may come with the Groupon. I hung up. If bad over the phone, can only imagine how they handle customer issues.

Went to gorills sound to replace my old remote start.. I got there and chose a new remote and had it installed the next day.. I was very happy with the whole experience..

They take good care of you. They have my truck the boom it needed😁. This my 2nd Chevy they gave me a grest deal on my Alpine head unit i love it. Thanks George

Great place. Went to get my Nissan altima checked and set up with new radio, remote start, and speakers. Its been 2 years and Ive become a regular. Its professional and very helpful. Definitely recommend to family and friends.

Professional work.

I give George 5 stars he is the Best. He turn my 2007 to a 2019 .

Bro I literally got ripped off a wiring harness for an aftermarket stereo, I paid 84$ when I could’ve got the same exact brand and model from there website for 39.99$.just looking out, don’t shop there it’s a waist of money you can get the same thing for cheaper online or else where thank me later

THEY KILLED IT, I WENT IT AND GOT MY NEW SPEAKERS IN MY CAR SAME DAY.

I literally came 2 days ago and get a price quote 1 12 M6 sub with box amp and wire kit sounded to good when he said $800 out the door installed came back today gave me a price twice the price and denied everything he had said 2 days ago. Just walked out waste of my time.

2nd experience here - not good. Had a problem after installation and technician said Not us, dont know what to tell you., and walked away.

After driving an hour to get here before theyd installed the remote start I was informed I had to get another copy of my key made. My wife has a brand new car without a scratch on it by the time we left here after they drove my car and went to get a new key made we noticed a scratch and huge dent in our brand new bumper. All I did was ask them if they did it they immediately got pissed refused to take my money and kick me out of their store. Stay away from these con artists they dont know what the hell theyre doing

Good Service. Gave me free Key less Entry Programming. Remote starter for 2004 Sienna cost me approx $200 including Bypass module

Had remote start installed on Hyundai Tuscon. Starter didnt work correctly. Took it back to have repaired and still the same problem. Id look for a reputable remote installation shop instead of falling for the Gorilla Sound Groupon. Pretty big headache.

All these 1 star reviewsHorrendous customer service! I told him to his face he’s rude. Don’t bother asking for help, all they’re going to say is your equipment is garbage. Without offering any actual help. Don’t waste your time, go anywhere else

Had my hitch and Jack removed from the truck now they cant find them take your personals out if you go there...very upset...

It was a great experience

Helped me out with an electrical issue I didnt have time to fix, awesome people to work will and very reasonable pricing

Excellent quality great customer.😎

Good place to go decent prices good people

I got cussed out over the phone being threatend to be faught and punched in the face. Jorge the installer messed up my convertable switch on my car but luckily I was able to fix it

Love this place very helpful come here for my stereo system needs

I went get a head unit and backup camera and flip down tv put in ....my own equipment quoted a price came back they act like he did not remember me!! I was just there 2 days before!!! $65 for the head unit & $300 for the camera and flip down ...Go to get it done $75 for headunit $250 for the flip down and $200 for the camera ...now I said ok cause money aint the problem if its done right .... Pulls my car in start put the headunit in then tell me he cant the tv in cause of the rear sunroof now i am looking at 500 to 700 to install... I said never mine I will do it my self ...they tried to over charge me 2 times . I ended up going on newyork and summer to sound quest $210 for flip down and camera ....They sell the same stuff as everyone else and there skills are no better so why so much money....Stay away bad business and there liers

Great Prices good Job

STAY AWAY !!!! Bait and switch.I bought a full $1200 alpine system .I was given $8.99 spl sp.1 tweeters instead of alpine . Alpine cost 79.99 EACH . No resoultion was made . I had to install proper tweeters myself . Go at your own risk !!!!!!!!! Sung and sergio are less than honest.Always take a flashlight after install and inspect speakers to see they are what you paid for.Greg

This place sucks my car started acting up once they put the remote start in. They act like nothing is their fault! They always try to blame the problem on you. So unprofessional, wanted to charge me for coming in.

Guys are very helpful and friendly

Car auto starts range is really weak, practically have to be on top of the car for it to work.

Very friendly and efficient!

Always great prices and service!

Had a appointment there and sensed a lot of confusion despite planning my appointment ahead of time

Got a great package deal kinda expensive but over all just right all around

Nice place and great price

Wost place ever dealing with. Made an appointment for window tinting three hours later still havent touched my truck.. said other people came in

I wish I could give 0 star to these guys, dont go here worst place to deal with staff is rude and their products are horrible just HORRIBLE PLACE...

Cool shop.

For any audio solutions this is the place

Just go elsewhere. Trust me

Excellent, pleased with service

They over charge.

They are kind of expensive

Super nice!

Good job but very expensive

Excellent attention

Too expensive