Avoid South Suburban Electronics at all costs! This Panasonic Authorized Repair Facility is one man, working out of his garage. Repairs are done on his time but on Panasonics cost-tables. What should have been a routine plasma repair, turned into 7 weeks of frustration with absolutely no communication from the South Suburban. Phone calls go un-returned. Status updates are non-existent. Worst of all, the proprietor tries to claim that he tried calling you..apparently not realizing that my cell phone doesnt lie and certainly doesnt have a single incoming call from him. The straw that broke my back with South Suburban was a last-minute attempt to over charge me by $182! Save yourself the headache and get your Panasonic repaired by some real professionals.