Fantastic store, quality products, even better people. I went in ready to pay to fix an extremely minor imperfection and they offered me a new guitar instead. Big good.

Went in as a complete beginner with questions about a specific guitar that had been recommended to me by a few people. Got all my answers in 5mn and was also redirected to a different guitar that was easier to play with because of its size. Followed this advice, bought the bundle (which ends up being less expensive than my first choice because of what it came with) and Ive been having a blast for a week. Great experience!

Large and kind. You can buy all of School supplies for orchestra and band.

Their selection of what I was looking for was excellent with only one option not at the location but could be brought within a day. The staff member was knowledgeable and helpful.

Ive never had any issues with this company until today . they did great customer service and were always extremely helpful and knowledgeable of the products . but today, I had to make a return on a wireless mic system that just didnt have the range that I thought it would, and it was over a $300 purchase. Even though their return policy is within 14 days with the receipt (which I had with me), and they were purchased 3 days ago, they refused to take the mics back. Now Im sitting here with a wireless system that I cant use and out $300 that I cant afford. With how bad the pandemic has hit the entertainment industry, you would think they would be a little bit more sympathetic .PS:Only one out of the four mics was even used to be tested, and all four were ran through a UV cleaner, sterilized, put back in theyre original ppackaging,and put back in the box..

Straight Music is a prime example of why local small businesses are so important. The passion and expertise they have is unmatched by any major music franchise in ATX. The staff genuinely care about what they do and the customer service is beyond amazing!! Thanks for fixing my uke :)

All of the guys there were incredibly knowledgeable and willing to show my son all the ins and outs of percussion. My son had the biggest smile and is extremely excited for 6th grade band!

Chris is a very professional and knowledgeable sales man. Our Yamaha U1/U3 group buy price seems very reasonable. I am very looking forward to receiving my new U3.

Went to Strait Music for the first time yesterday with my 5 year old son to introduced him to instruments and we were treated so nicely at this place. My son is autistic and we wanted to see if he liked anything and the gentleman assisting us was so polite and patient. While my son was touching everything, the gentleman just said have fun. Mind you, dont touch signs are everywhere. It looks like my kid enjoyed the drums and we will mostly definitely be purchasing from Strait Music Company.

Never have what I need and dont know much about more specialized equipment or instruments. Great for beginners and kids in school bands. They gave excuses as to why they didnt have some of the most basic items in stock. Blamed it on the pandemic. Everyone else has what I needed in stock so please only give real excuses. Not going back.

The experience I had at this place was phenomenal...the location on Research Blvd! Bill and the team went above and beyond to help me get the saxophone my grandson wanted. Keep up the awesome work !!!!

Connor was extremely kind and nice, helping us out with everything, even helped carry out the amplifier to our car! Would definitely buy from there time and time again

This place has some great prices on new instruments, I will definitely keep coming back. The service they provide here is among the best Ive seen in this country.

Just got my Viola restrung after a 30 year hiatus. Jared did a wonderful job with my instrument and it feels so good to play and hear it again. Thank you !!!!

My favorite of ALL the music stores in the Austin area and surrounding. Very laid back environment, and staff is always friendly.

Easy to find stuff staff was nice

Super-easy pickup process. I needed some new bass & guitar strings, took less than a day to fulfill and they’re as affordable as you can find in Austin. They even gave a free sticker and guitar pick with the receipt, that’s definitely appreciated. It’s the same gauge I play with so it’ll be put to good use.Strait Music friggin rules.

Always a great experience with my local music store. Helpful and friendly staff, great pricing, and decent selection of things I need. They have actually increased their pedal effects selection greatly as of recent. I really like that because there arent a lot if local guitar shops that carry unique selections that Strait Music has begun to carry.

No purchases as yet, but really friendly service, and a good first stop for music equipment/instruments. I will definitely be returning.

Good selection of guitars, pianos, a few other instruments.Most of the pianos are Yamahas.

*FYI - OPEN FOR BUSINESS*You can guarantee a great experience here every day. Great selection of gear for all types of musicians, and the prices are really hard to beat.The staff are top notch and incredibly knowledgeable. No gimmicky sales, no pressure.I buy tons of gear here, and so should you!

Helpful, knowledgeable, and friendly staff. Great selection of Fender guitars. You can tell its a good shop when all of the demo guitars are set up perfectly. I highly recommend Strait Music over the national chain guitar store - the difference is pretty stark.

Many instruments and pianos were on display. The staff were friendly and knowledgeable.

This store is super organized and clean. They are super Covid-cautious, and the employees are knowledgeable and helpful.

Pleasant and friendly every time Ive visited. Their guitar and amp stock is a bit limited compared to other music stores, but they usually are quick to offer to bring it up from their other store for free if its in stock there. We also rent-to-own our sons clarinet for school, and that is pretty pricey. Still, never had a bad experience so I give them a thumbs up.

Always so helpful! Love these guys, bought a uke and guitar from them. They also suggest great resources without me even asking!

We have a first time band student and know nothing about anything but Bill was amazing. Hes super patient, kind, explained everything and even followed up with a phone call. Highly recommend!

The staff are amazing! They would go above and beyond to accommodate the needs of the customer. Highly recommend! Its curbside only at the moment, pull up in the parking lot, call and get taken care of.

Awesome place!!! Such a great selection and awesome people.

The customer service I received was excellent. They go over and beyond to answer my questions today about music for my daughters bass clarinet. And its why I keep coming back.

I have a 1932 Kalamazoo acoustic guitar and a 1970 Dan Armstrong electric guitar. Took them both in, one at a time to have them reworked and get a general tune up. Their highly trained technicians did an absolute amazing job, all the while keeping me informed on their findings and progress. Very professional and personable.Also would like to add that their store employees have always been friendly, courteous and willing to help with any questions or interests.

Love this place

Friendly knowledgeable staff. Great collection.

These are great folks. Super smart in all things music. The level of customer service here is off the charts. Great service. We get all our music needs fulfilled here.

Curtis helped us and he was fantastic. He helped us purchase a keyboard/piano and was the nicest person on the planet.

Staff was kind and accommodating.Helpful and knowledgeable. Support these local businesses.

Good place to buy musical instruments, can rent used and new instruments.

I moved to Buchanan Dam from Midland a couple of years ago and needed to find an honest and reliable guitar store to have some work done. I Googled Guitar Center as well as Strait Music Company and a few others. Unfortunately, there are no guitar centers nearby so I had to drive 50 miles or so into the north Austin area. I guess thats the price I have to pay to live in such a beautiful area. Reviews were mixed for Guitar Center but were very good for Strait Music Company (except for a couple of folks whose reviews, to me, seem fraudulent). I also wanted a store where I could get warranty work on my Martin if needed. I chose Strait Music Company and am glad I did. I was cordially greeted at the door by two young ladies who directed me to the guitar area. I needed a pick-up and a strap button installed and Roland helped me and fixed me right up. He also helped me pick out a tuner that was just right for my musical talents. These folks are very friendly, knowledgeable, and helpful and were able to fix me up with exactly what I needed. The turnaround time will only be a week so that is another positive for me. I look forward to making Strait Music Company my guitar store of choice.....and for my high recommendation.

Employees in this store know their products!!! So great to go in and not be treated like your bothering them love this store.

I love this company. They do a lot for the community in Austin. This is a first class store to buy music equipment. Staff are very knowledgeable, assisted me with making an informed decision.

Their guitar guys are super knowledgeable and abundantly helpful, even in these trying times!

Im getting back into learning the saxophone, and they were very informative and helpful! Theyre also taking COVID extremely seriously, which made me feel safe to shop there.

I am revising my previous poor review from a bad first experience. After speaking with the owner (Clint), I gave the store a second chance. My later experience was much better and pleasant. Chris, the store manager was very helpful and both he and Clint ensured me they would address the issues I highlighted from my earlier visit. Glad to see such involvement by the store owners and trying to continuously improve and provide good customer experiences.

These people are awesome! Great service and helpful.

I was looking for guitar strings and they were very helpful.

The guys and gals at strait are awesome.

Had to do a curbside pickup because of this covid-19 crappola.. but it was easy to do.. and the gentleman who helped me over the phone was obviously knowledgeable in his field.

Ive shopped here for many years. Each time I visit, Ive gotten great service and support. Their team is helpful, knowledgeable, both of their products but also the industry in general.The store is nicely laid out, for both traditional instruments like pianos, but a nice variety of guitars, basses, amps, and any needed accessories.

I have bought an amp and a stratocaster recently and loved the experience of getting a quality instrument. Jack is very knowledgeable and enthusiastic about talking about gear and guitars. All people at the store make the whole experience very comfortable for a guitar player. Will recommend people to this store over some big box retailers out there for sure!

Always a good experience coming here. Always greeted at the door and am always asked if I need help. Jack in the guitar section is super friendly and very knowledgeable about guitars, and well, basically everything from what I could tell! ha! Store always looks great! Cant wait to come back! 10/10

In and out in under 5 minutes. I am unsure on all the items or services this location offered, my only reason for stopping in was to purchase guitar picks. I found what I was looking for quickly and was able to check out just as quickly. I did notice that there were many people browsing and playing different instruments when I was there. I would like to return when I have more time to spend browsing through the store.

Price: cant beat the price. I bought few books there and its competitive with Amazon... and I get to get them on the spot.Service: friendly and knowledgeable.

Im a private trumpet teacher in the Austin area and I would not recommend taking your trumpet or any band instrument to Strait. On multiple occasions they have told my students to stop using the valve oil that they currently had (Al Cass) and to buy new stuff from them (Yamaha synthetic). All of my professional trumpet player friends and I agree that what they are telling the kids is BS. They even refused to fix one of my students horns because they claimed the problem was the valve oil. Take your instruments to Better Than New Band Repair or Sam Bass, both in Round Rock.

Friendly courteous knowledgeable fair price

Friendly staff, variety of teaching books. They keep their stock very up to date!

Excellent staff. Very helpful and knowledgeable. Good selection for all levels.

Fantastic experience with the representatives in both the north (Jack) and south (Chris) locations! We were looking to upgrade our acoustic grand piano. They were informative and knowledgeable about their instruments. No high pressure sales pitches. Chris even stayed after closing on a Saturday to give us time to make a decision. The only difficult part was making a decision from such a wide selection. We are excited for our new piano to arrive. Strait even offered to deliver it on a Sunday!

Great, friendly staff. They are very knowledgable, and eager to assist in your music needs. I do not know anything about guitars, but the gentlemen explained what to look for in detail. I will buy my guitars here for my daughters who will begin guitar lessons soon.

Quick service even though they were busy

Great helpful and informative staff. Anytime I walk in with a question they typically know exactly what we needed. They also are up to date with all of the marching band school needs. We frequent Smart Music with all of our musical needs.

Support your local music store! When I need a new guitar pedal these guys can order it. They do repairs, too. They brought my amp back to life for a reasonable price. Huge guitar selection and also a selection of small guitars and ukuleles and percussion. Its the only music store I need to visit.

Went to get school supplies for CPMS band. Everyone there is just so nice and helpful. I lost my list, but gentleman there, the pro, knew exactly what my son would need! Highly recommend Strait Music.

I have always loved Strait. This goes way back to when I worked on one of their more notable advertising campaigns in the 1980s. They know their stuff. I am cranky about they guitars and the work they do and the knowledge they have is crazy good. I am not sure Im ready to let anyone else work on my precious axes. Plus, I can always walk in full of stress and work my way around their store and experience playing a marvelous array of instruments. Peace out!!

My number one place in Austin for any musical instruments supplies, accessories, and repairs. You may also buy instruments here. However, the wait time for repairs can be kinda long during back to school season due to all the band kids. The place also lacks sheet music. Nevertheless, the staff is very friendly and understanding in the place is a very cozy area to be in.

Nice store with a large staff of people working there. Most of the staff was helpful, although I did have to ask for some help twice when there were three people standing behind the counter talking. The people there are knowledgeable and they have a wide variety of products.

Great Staff!! Great Company !! To do business with..

Staff was absolutely amazing, so nice. gorgeous store, expansive array of products

Wide range of instruments available. If you have a band student, a great place to start! Cleaning, repair, used and new instruments. Good sales & service team. Very helpful and will answer any question.

Friendly staff. Although, I wish they have more piano books in display for customers to access.

Not much for guitar players.Great for everything else.Beautiful pianos and very professional staff.Its worth a stop you wont be sorry

They had a good selection of music books but the staff wasnt very friendly. I tried to ask questions and got very chilly answers, if I was answered at all. I wont go back.

Tried out saxes. They just let me loose to try a few. Was great!

Awesome place. First time visiting. Staff were really helpful. Prices were very reasonable, actually the one item I bought was a lot less than my normal shop. Will definitely be back, and definitely recommend.

Awesome customer service, not really any apperal to buy, but plenty of music equipment. Pretty much appreciated the overall helpful staff and manager.

Ive been a customer since I picked up my very first guitar from them and have never had a bad experience. They add new products frequently and are always happy to help you find exactly what youre looking for, even if it isnt with them. Great spot for new guitarists, theyll help you find the perfect fit.

Got some picks for my mandolin here - very reasonably priced. They didnt have the ones I thought I wanted, and offered to have them sent over from the south store, but the ones they suggested probably were a better choice for a beginner like me.

Everyone is always so helpful and knowledgeable.

Really friendly staff and nice selection of guitars. They fixed the audio jack on my guitar. Big thanks.

Great selection and very helpful employees 😊

Big store. Repair service. Very knowledgeable staff member. They sell pianos and use instruments. Music Store is way cheaper in some items. I dont think the price match items.

So welcoming to anyone no matter their music experience. I received an instrument as a gift, and being novel to music I had no idea how to tune it, and they graciously helped me!! Not only that, they answered my questions, made sure I paid a good price, and gave encouragement. These are great people. They will have my future business.

My wife being a piano teacher means we visit often for music. The largest range of music available and reasonable prices. The staff have always been friendly and attentive to our needs.

Very helpful staff!

Took my viola to put New strings on. Had to take my viola to the south store. Did ask me about it and will take care of it. Did buy some tamborine. Employers were very knowledgeable and smiling. I will come back again.

Great service and affordable

All who my wife and I encountered there were helpful, pleasant and especially very friendly. We would have no hesitation returning.

Great family owned music store for all musicians. Not a huge selection of instruments but what they carry is great quality. I picked up my bass ukelele there...fun instrument.

The staff in this store is very friendly. If they dont have the book you are looking for in the store, but available in another store, they will have it transfer to the store, and usually by the next day. Very awesome! 👍

This last time I went in there the guy that waited on me I cant remember his name I hadnt put some strings on my guitar and Im picking up Monday but very good man I need to give him a raise hes got good PR skills

The employees there were very helpful. They had to work on a Sunday when they are usually closed to be there for all the back to school craziness. They didnt have everything that I needed, but checked and doubled checked to make sure and then told me where to go to find it. Would go back for any of my daughters band needs.

Went in here the other day to pick up an amp. Interacted with 3 different staff members, each of them happy to be there, happy to help, and excited to talk about the products. I work boutique retail myself and I completely understand how intimidating these kinds of stores can be. Strait is not that at all!Theyve Gretsch, theyve got Gibson, theyve got Fender, they carry Earthquaker and Walrus Audio products, nearly everything you could want as a guitar player.Between the customer service and the product selection, theres no reason to shop online with Strait right around the corner.

Bait and switch on the prices and neglected to mention credit checks on the rental process until I went to purchase an instrument. That said, staff was great, instruments were great, and spite is very nice and organized. Pricey though.

Quaint music shop with in-house repair, lessons, and a decent selection of instruments. What they dont have in stock they can get from their south store in a day or so. Friendly staff who have a heart for customer support.

Very knowledgeable staff, patient and helpful. Thank you Jack, Roland and everyone at the Norrh Austin location! Sure, one might save a couple of dollars ordering from online music instrument retailers, but youll forfeit the human experience. Besides, Strait will almost always negotiate prices. Stay local!

Just needed to replace a violin string. They did it great, on the spot and charged under ten bucks. Friendly and knowledgeable.

Great service, products, knowledgeable staff. You can test out music equipment before purchasing and time your guitar, bass, etc. Great selection of products and very reasonable prices. We need more music places like this around!

My go to store!! Its always stocked and super clean. The staff is cool and totally down to earth.

Cant beat the staff at this Strait location. Selection is ok, but the guys and gals are super nice and knowledgeable about whatever you need, even if its not in store at the time. The closed-off amp rooms are a must to really rock out on guitars and bass.

Our daughter is starting 6th grade soon, and will be playing an instrument for the first time. She was torn between multiple instruments.We made our way down to Strait Music in the hopes that she could just hold a saxophone and see what it felt like, but our experience ended up being infinitely better than expected.Landon took us into the piano room and my daughter was able to hold and try out several instruments. Landon was extremely knowledgable and enthusiastic. We were there for more than an hour, but it was well worth it. When we packed up, our daughter knew she wanted to play the French Horn! Very cool.Many thanks to the folks at the store. What a great experience!

Associates are always helpful and don’t complain about you trying out instruments.