Never had a good experience getting paint from this location.I understand theres a supply shortage and a staff shortage but this location is just never organized. They dont know how to organize their workers and the orders. I also understand they get a lot of orders from commercial builders as well as residential but again... they just dont know how to stay organized.Thinking about placing an order online or via phone? DONT. Your best bet is to go in person and wait the 1.5+ hours to ensure they actually write it down and put it in their system. I cannot tell you the amount of times I have placed orders via phone in the mornings to stop by in the afternoon just for them to tell me no one got my order and now I have to wait until the next day!The congress location is just as busy and short staffed as this location and they ALWAYS get my order ready when they say itll be ready. Never had issues with that store. This Burleson Rd store needs to rework the way they do things so that they can better organize their orders to minimize wait time and ensure their customers get the paint/supplies they ordered on time.I advise anyone trying to order from this store to skip it. Dont waste your early mornings waiting more than an hour at the store waiting to place an order for supplies that they wont have ready until the next day. If youre going to call in an order I advise you to call before going to ensure your orders ready and that they actually added it to their system. Always get the name of the person that is helping you place your order so that if something goes wrong (they never submitted it) you know who it was. Otherwise the employees will say no one got an order from you.

The Manager was very helpful and helped me troubleshoot the issue I was having painting my cabinet

I cannot rave enough about their customer service. Simon made all the difference in our experience. I just moved in to a new place and decided to splurge and paint the entire house which is around 2600 sq ft. I ordered a white color to go over the dark browns and beiges over the entire place. Somehow, the combination of the new color, lighting, and undertones of my house, made all the rooms a mint green white. Even after priming, my poor painter was back at square one and I was almost in tears seeing what had happened.My painter has worked with sherwin williams for years and was able to connect us with Simon. Simon is the manager here and went above and beyond for us. He was able to do a video call with us to address the issues when the paint rep was not available and worked with me in store to retint the existing paint and avoid purchasing all new paint. He even gave me a small sample of the new re tint to try at home before moving forward.Super grateful for this and for that reason I’ll only work with sherwin Williams in the future and recommend them to all my clients.

I was worried I wouldn’t be able to find the help that I needed when I walked into the store as a homeowner (vs. their usual commercial contractors), but I was treated like any other customer. I wish I had caught his name, but thank you to the man who helped me quickly and perfectly match colors for a door I was painting, despite me bringing in the tiniest sample.

Lazy people and no have all paints never.

Clerk took care of my order and loaded the 5 gallon bucket of paint into my car for me to save me one set of lugging it around. Much appreciated.

Great place to get all your paint needs! And the staff is great!

This is a commercial/contractor location, so you wont find a chip wall. However, Quinton is very knowledgeable and super helpful. If you want a specific color or closer to a pantone color hes your guy.

Better then the airport

Very helpful and friendly people

Great paint just painting tools and supplies way over priced!

Very helpful nice people

Very helpful and nice people

Excellent service and materials

Good service

Fast service

Fatal. Employees who do not know their products and therefore do not have the ability to guide their customers. And to top it all, in front of me a client claiming an incomplete delivery ... first and last time Im there

The staff is very slow to tend to customers they take a long time

Thank you very much for being kind and attentive and not taking long with the order

It is the best in paint shops

Excellent Service, good product and good prices.

A very stocked store