It was quick. When in, staff greeted me, and assisted me. Short wait, the staff team member return with my online pickup items and I was out. Five minutes tops. Not bad at all. Be back soon.

Great customer service! Thanks to store manager, Kendall for all his help. He not only help me find the right battery for my car, he also removed and put in the new battery. Excellent customer service!

Really friendly and helpful staff! I came in with what I suspected was a dead car battery. Tina and Billy were so helpful in testing the battery and confirming it needed to be replaced, working with me to get the best possible deal, and installing the new battery. I will be back the next time I need anything for my car. Thanks, Tina and Billy!

Employees were extremely unprofessional, dropping the f word every other second, no masks, attended to other customers and essentially ignored me until I asked twice for my online order which should’ve been ready when I got there, was met with an attitude when I asked nicely for them to please grab my order a second time.

If they know parts, I know physics.

Always enjoy this advance Kendall is so helpful and kind every time

Super fast sales folks.

As a young woman in her 20’s, I stereotypically don’t know anything about cars. Kendall was a saving grace for me. His customer service when it came to replacing my battery will have me returning whenever I need something for my car! I am so appreciative!

I came here last night to have my battery tested and possibly replaced as I needed a couple jumps earlier that day. It was roughly 5:30 and starting to get dark which does come into play later.I waited shortly to be helped as other cars were already being serviced. The wait was not bad at all. The woman who first greeted me (who, by the way seemed to be absolutely thrilled to be working there [sarcasm]) grabbed a tester and walked out to my car with me. She hooked up the cables and wiped off the battery in search of some sort of code. Whatever she was looking for was being blocked by the factory-installed battery lock/strap thing, pictured. She said she couldnt test the battery without that code so I asked if they could simply remove said fastener. She declined. I asked if I remove it, would they be able to? Sure. I didnt have my tool set on me. I asked if I could borrow a wrench to unscrew ONE nut. She said they cannot loan out tools to avoid theft - this I understand and am okay with. What boggles my mind is that she simply refused to remove it herself and therefore could not help me. She walked back inside. Luckily, my car started and I left.I immediately called another location of Advance Auto Parts that is less than two miles away and asked about having a battery tested/replaced. This time, I even said that the battery had some sort of lock/strap holding it in place (I am still not sure what it is technically called). I asked if they would still look at it with that on it. The gentleman said that they could absolutely look at it but that their location (Greenmount Ave) does not do any work on cars outside after dark, so he welcomed me to come first thing in the morning. This is another policy that I can 100% understand and agree with. If the Maryland Ave location has this same policy and the woman said this, I would not have been upset at all with the fact that I would have to wait to replace the battery. But she did not say this. She said she could not remove the lock.Come morning, after clearing out my garage to put my car in it so it would be relatively warmer than leaving it outside, the car again did not start. I would have taken the other location up on their offer but instead I was forced to call AAA. I asked the technician that came out about the lock thing and he said he saw absolutely no reason why someone would refuse to take it off. I am glad I was able to give AAA my business this morning rather than [this particular location of] Advance Auto Parts.

Bad customer service wouldnt return my new. Battery talk about you cant return batteries very upset poor customer service

I just believe they hire anyone

Good prices on parts

Great service, friendly and very helpful staff. Highly recommend.

8/15/21 3:05pm - Called and asked for side mirror cutouts. Man who answered the phone said ... if we do, theyre on the showroom floor. Youll have to look for them yourself.

Advance Auto is indeed a good place for all your automotive needs. I would recommend it very much.

Out of car batteries 😕

While some of the staff are good, the manager does not have customer service in mind. I was told by her I would need to wait to have my battery checked today, due to a policy where only one staff person can be out of the store at a time.Fine, all good. I watch the staff member finish the car he is working on outside, then the manager goes outside (2 staff outside) and stops him from moving on to my car (I am next in line). They proceed to have a nice chat, smoke a couple of cigarettes and generally just chill. Now been waiting around 20 minutes, watching them take a break. Inside the store there are three staff hanging out as well. 5 People doing nothing, and I am waiting for what? What a waste of my lunch break.Thankfully there is a FireStone store right across the street: Great service, better pricing. IF YOU NEED A BATTERY, CONSIDER ALTERNATIVES.

Super cool and knowledgeable staff. If they dont have it on display you can ask someone and they most likely have it in the back. They have a lot of car cleaning and detailing products here too. This location also stocks Bosch Icon wiper blades, which I had trouble tracking down at other stores.

I love Advance.

Kendall is great and the whole team is helpful

I love Advance. Screw Auto Zone. Advance is helpful. AutoZone screws over their customers by selling things that arent in stock and not telling you that they arent in stock. Advance is cool! This place usually has stuff in stock and the staff is always super helpful. Ive probably been to this sure over 100 times for various products. A+

I just left there to get my battery recharge and the manage David puts it on a counter top tester and said it wont charge need a new battery. I know its a few months old and took it to another advance auto and they charged it and then put it on that same tester and it was good to go.So watch our for AS TACTICS to get you to purchase a new battery

Great prices but you want to ask to them to physically hold a part in there hand before you go. Said they had my light bulb but couldnt find it once I got there.

I understand some people have bad experiences, but in my case, this location has excellent staff. I have gone here multiple times and everyone is respectful. In person, I am taken care of. I have made two online purchases and they were ready for pickup when I arrived. I even had to return one of the items I bought online cause I purchased the wrong thing and I had no issue. I was having car issues and called this location and the guy told me what was wrong and invited me to the store, showed me the part which I bought, and spent less than a few minutes putting it in for me. The fix helped my car battery not drain. Excellent people and this location will be my go to store.

Excellent customer service. He actually suggested a better brand that was on sale and saved me a few bucks. ALso installed the wiper blades for me. Didnt even have to ask.

They always take good care of me. Employees are so dope. Make me feel at home everytime. I always leave with a few laughs

Ok

I love it they was very fast to help me soon as I came in the door

While the area is a little uncomfortable, the AAP tends to keep it clean and stocked.

They can b very crowded sometimes with only two people at the register but they work with and are knowledgeable about what you need and any additional items too

Advanced Auto Parts located on Maryland Ave, is a great place to get parts for your auto. Good people, good prices and good service. I highly recommend this location for automotive needs.

Good prices good service clean environment

Good service.

The Manager Kendall is the best. Friendly, professional, courteous and very knowledgeable. I will always visit this store

I love coming here because they cater to your needs. Having a rough day and they made it a lot easier.

They place is deplorable things on line they dont have stocked their & no curbside services at all & employees act like their tired all the time

I stood in front of the register as the ONLY person in the store while three employees stood ten feet away from me to the side talking to the security guard. Terrible service.

I have been running around all day from west side shopping center to Maryland st to Greenmount in baby KEICHA L .cashier at Maryland Ave is the #BEST SHE GOT THE JOB DONE 💯💯💯💯💯 BEST CUSTOMER SERVICE I HAVE EVER WITNESSED SHE DUG INTO THE TRASH CAN JUST YO FIND MY RECEIPT SUCH A SWEET LADY SHE NEED A RAISE

They are typically ok, however I just called to see if they had a part- they said it showed one in the system then they verified it in person and told me it would be on the desk when I got there. I biked all the way there in 20 minutes and they had put it back, when they retrieved it- it was the wrong part and said it would be a 3-4 day wait. Going to order online from now on in this city.

The staff here is great especially mannerism. I do 90 present of my business with these guys. Keep up the good work

The employee was so enthusiastic and exciting. Greatest visit to Auto Parts ever.

I love the people that work here, they always helping me I wish all the places I go were more like them. Great team

Average location. I advise do your research on what you need before you go .

I had a pretty good experience here. I was greeted and asked if I needed assistance and given assistance and all my questions were answered to satisfaction.

Amazing new manager Mrs. Tina. Place is headed in the right direction

Very friendly and helpful staff. I will be repeat business.

They have everything you need everything you need friendly service very helpful

Great experience, staff knows what theyre actually talking about, and the prices are fair compared to other companies. Overall will be visiting again

Ms Ayanna deserves a bonus for having great customer service skills and she knows her stuff when it comes to parts!

Great staff, great location (right next to DD, Popeyes, and car wash). 6/5 stars.

They gave me the best deal on my wiper blades and they installed them right away thanks guys

Friendly staff, they were very knowledgeable and helpful in my situation. They even referred me to a trustworthy mechanic.

Its was freezing cold and the guy was still quick and nice enough to change my battery

The people was very helpfully efficient plus reasonable prices

The staff is usually friendly and willing to be helpful. The parts and supply warehouse is not always on top of their game though.

The worst experience ever! Paid for a rack..wouldnt do a return because of the amount I paid for it. The manager was rude for absolutely no reason.

Couldnt determine which of 2 different oil filters my car needed and they had to physically look in the car to figure it out. Took a long time and it was very frustrating!

I know many auto parts stores in the city get a bad rap for poor customer service long waits and rude employees. The staff at this store are very helpful and usually are staffed up so there is no long wait at the parts counter...my go to spot for DIY auto repairs

The reason why I gave Advance Auto Parts three stars because customer service the guy go get the highest parts instead of asking me what do I want and give me an option from lowest to highest will give me an option of how much I wanted to pay for my part and go get the highest part she cannot had to send him back to get something within reason but other than that at Advance Auto Parts will get a fire for me but today service 3

The staff is always helpful, yesterday they helped me work through the replacement of a power steering pump.

I came in with w bent battery terminal and wanted to purchase a new battery. The manager came out and looked at my terminal and said that I would have to go to Honda and get an OEM part. I went down the street to Standard Auto Parts on North Avenue and he replaced the battery and terminal within 15 minutes. Not a bad selection of stuff, especially accessories, but the knowledge just wasnt there.

Usually has what I need and they are willing to order it when they dont

They seem to always have something I need for my car. I drive a 28 year old car and surprisingly they have what Ive needed in stock!

Never been here to this auto place so I really cant say anything too much about it

I love the people at this location. They are always helpful.

Ms. Ayanna was a great help . There is nothing like someone who likes their job and appreciates the customer . We had a terrible experience at the Greenmount location after calling before and AFTER we paid online about a part . We drove all the way there and they didn’t have it 🙄. But Ms. Ayanna made us fell like we were in a total different world and we are grateful for that .

Great job as far as my battery for my car

Well stocked. Staff had good attitudes.

The lady on the desk was wonderful!

Staff always polite and helpful.

Positive up lifting high spirited a wonderful place

Staff amazing, products amazing, prices amazing.

Very Nice staff! Very HELPFUL

Most of the time they will have What you need

They staff was helpful, friendly & polite! I was in & out with what I needed within 5 mins!

They are better than Waverly

The manager Ms. Ahyanna was great & her customer service excellent. Unfortunately the counter person was duh🙊

Good ppl

Most of my stuff is there.

Ive come here for small items (windshield wipers, oil, etc.) and had great service - they even installed the wipers for me. :)

Fast service, well organized, knowledgeable staff

I get a lot of car parts and products from all Advance Auto parts

Friendly and helpful staff 85% of the time

Cool place, nice ppl

Very helpful, from the second I walked in the door

I needed tp replace the spark plugs pn my motorcycle. They showed me where the spark plug removal tool is and they had the spark plugs i needed. Cant ask for more than a helpful staff where everything i needed is in stock.

Great location central in the city.

Helpful and friendly!

Helpful service.

Everything out of stock. Sad store

They had the part I needed, but the help was not friendly.

Simone helped me fix a vacuum leak by cutting some hose to fit. Saved me heaps. Thanks!

Installed battery quickly

The workers dont know the answers to anything, they pass you to the manager who is already busy helping others and they are doing nothing!!!!

Have good customer service

Dont waist your time today August 16 2017, at 5:40 pm the store was full May be six worker walking around lazy dont want to deal with us .bad store

Horrible Service

Good prices for auto needs

Great customer service

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