I took my car to Bob Bell because it wouldnt start and other mechanics couldnt properly diagnose or fix my vehicle. One mechanic recommended Bob Bell specifically and from there the fight to get my vehicle up & running began. My car was fixed in under a day.

I had a great experience my sales rep. Markes was excellent and they really worked with me to make sure I was happy with my purchase

My experience was great. It was quick and easy. I had called ahead so the truck was cleaned and prepared. Financing was determined in advance. So it was just a quick test drive and look over and off to sign the papers. Everyone I spoke with was friendly and courteous. The only reason I selected I will probably not go back for service work is this particular dealership is a bit of a drive and for service work I will go to a more local dealer.

Theres an African American man with little dreads who work there at the eastern Ave Nissan location and looks like he about 28 years old or less, always telling me things that needs be fixed, but when I have those things checked out by another auto mechanic, there are some things that needs repair and some things that dont. He gave me a page in a half of things that he told me that needs to be repaired and that came to over 3,000 dollars. He said I needed New brake fluid change and it was changed a month in a half ago. He said I had a blown out rear end brake light and I checked it, all lights are working perfectly. Dont do business with him, hes a con artist that smiles too much. I hate to see him.

The salesman cash crooms was amazing we are repeat customers and this was the best experience we have had

Oh my gosh…everyone was so easy to talk to, friendly, able to work with my requests to get me in the car. I have already shared with all my friends at work.

Bob Bell Chevrolet/Nissan is a great place to take your car.They time to let you know whats you need fixing on your vehicle. And the price .

My experience was wonderful. Preston was my sales rep and has wonderful customer service skills. I also had a pleasure of speaking too Ms. Helen who was so sweet as well. Can not wait to come back in a year to trade in the car for the one I really want.

I dropped my car off on Monday afternoon. I got a call the next day letting me know what the issue was and the repair was covered by Nissan. I got my car back on Wednesday and all issues were resolved.

They where not too transparent. I think they need to be more transparent in there dealings with customers.

My service representative was extremely helpful! He was very knowledgeable and explained the service process as well as what may and may not be covered under my warranty very thoroughly. The service that my vehicle required took longer than expected however, my service rep contacted me immediately to provide me with an updated time of when my vehicle would be ready and also provided me with a rental vehicle to avoid any inconvenience. I experienced great service and will definitely return to this location for any additional repairs in the future!!

I took a Infiniti G37 there with the intention on having a routine service done a couple of years ago. I quickly discerned an unprofessional demeanor that resulted in my choice to simply leave the dealership and traveled much further to Owings Mills instead. Interestingly, Ive got a friend texting me from the same location about his experience and the lukewarm reception he received when he brought the same issue to a manager. I advised to take his vehicle elsewhere and, against better judgement, he regrets that he didnt. Maybe its the area and a general lack of expectations but my experience is that mediocre at best doesnt warrant my hard earned dollars.

Frustrating experience - I was looking for a new truck to replace my van. I contacted the dealer online of my interest in their new 2020 Nissan Frontier. Right away an online person from the dealer texted me. We started texting and l even called and spoke directly to this person at the dealer. I was told the price of this new truck was $32,611 and I would qualify for an additional $5,000 reduction due to the first responder discount. The person confirmed this price with her manager. I asked for the total amount, taxes, etc for this truck. My estimation of the cost of the truck would be $27,611 without taxes, etc. I was told that they could not give me a total price until I filled out a credit application. I proceeded to fill out the credit application online. After the credit application was filled out I get a quote from another person at the dealer - the total price of the truck is $39,303.36 with taxes and fees. This is unacceptable and inappropriate, a complete lie of the quote I received from the first sales person. I spoke with the manager and the manager basically said the $39,303.36 is the correct price. A total waste of my time. One should not have to fill out a credit application before the dealer can give you the cost of a vehicle. The dealer should stand by quotes given by their employees.

I had a great experience. My sales rep was theee best. I purchased my first “brand new car” ever and I did it with his help. Thanks to everyone at Bob Bell!!

Sales rep and manager. Exceeded our expectation assisted and helped at the point that we left with our family dream vehicle. Thank you

Although my salesman seem to be a courteous person there was a tremendous amount of miscommunication and going back and forth. Lot of details were omitted and questions that I was asking overlooked as if I never asked. I was left feeling like I was taken advantage of.

Something is to be said when you are coming to buy a particular brand based on current ownership and loyalty, but you end up leaving that brand to go buy from their Competitors.Today, Bob Bell Nissan lost a return customer because one of the sales managers failed to be respectful, courteous, and willing to listen.If you want disrespect and unprofessional conduct by a member of management I recommend Bob Bell Nissan. However, if you want to be treated with respect I recommend Koons Chevolet of White Marsh. Ask for “Becca”, and their professional management team will get it right the first time!To the credit the GM attempted to salvage the deal, but the offense could not be undone.

I purchased a suv with hassle-free

Very professional and courteous vehicle was done before promise time. Very please with Bob bell service department. I will be bringing my vehicle to Bob bell for services from now on.

Terrible experience. They lure you with an unbelievable low internet price to the store. At first the sales person showed you the internet price –not the official price and tried to convince you not go to other dealers. When we got back from another dealer, they just raised the price. The manager is condescending and rude, he accused me for rolling the eyes makes him feel insulted but didnt response for the waste of my time caused by his salespersons mislead and the sales game they played–as I found another person shared the similar trick theyve done. Ive spent five hours on a weekday in the store and got nothing but a large amount of time wasting with unfair attitude.

Came in for oil change and tire rotation so they tried to sell me additional services. I got a cooling system flush and got the brake fluid service. During the brake fluid service they broke the bleeder valve on the rear brake drum which they replaced free of charge. After 4 and a half hours waiting for my vehicle to get done, my brakes were very noticeably not tight. They found air still in line so I remained there a little longer on something that should of never happened. They need to make sure brakes are perfect before they release back to customer. I also forgot a recall was due on my vehicle but as a dealership, they should of told me I had one and repaired. I have also been dealing with another vehicle AC issue that Bob Bell Kia mechanic messed up during a motor replacement.

Ive been coming to Bob Bell for the past 10 yrs or so. From the service department, to the dealership, throughout all of it my experience has been SPOT ON!!! One has to wonder how someone is able to hire such an amazing group of people who work so well together.

Smooth. Early. Professional

A great car dealer

They made me feel appreciated and they all was very helpful I would recommend this place to get your first or even trade in your vehicle

Avoid bob bell at all cost. All they care about is making a sale and have no concern for the customer and even the vehicles they sell. I called for a specific car and got there and they had a different car prepped for me. (I was very specific).All they did was take my money and leave me to my fate to figure out my new car myself. No walk thru, nothing. I literally had to call and beg to get my title for the car. The sales man (Fred Philips) avoided my call since I purchased the car. Very unprofessional and rude. Especially for a customer who paid cash for a brand new car. I will never be back and will never recommend this dealership to anyone. Not even my enemies.

The sales consultant Herbert DuBose was very helpful and very pleasant to deal with. he took his time to answer any and all of our questions, he went over all of the features of the car we will recommend our friends and family to ask for mr. DuBose if in the market to buy a car.

We had the pleasure of working with salesman Cash yesterday, to purchase our new vehicle. He was awesome, so very patient while I looked and answered all of my questions. Never tried to upsell us into a more expensive vehicle, just asked me questions to better understand my needs and then helped me pick what was best for us. I went in thinking that I knew exactly what I wanted only to realize that it wouldnt work for our family, Cash made sure that all of our boxes were ticked off and we would be happy. The process was surprisingly smooth and quick. Everything explained upfront with no surprises, I was very pleased with the service and care we recieved from start to finish. Would recommend Cash to anyone looking to buy. 5 🌟

Excellent service, clean lounge, friendly staff.

I had a great experience. I will be back

I booked my appointment online... i showed up and informed them that i requested shuttle service they were able to drop me off back home so i could tend to my kids and their virtual schooling... then called me and sent a car to pick me in when my nissan was ready... when i came in to pay i was even more impressed because i has gotten discounts on my oil change and tire rotation and only paid half the price i expected. It was a great and effortless experience!

I was very impressed with the great service I had when my 2015 Murano needed a major repair & annual maintenance done on April 8th. Marcus Hines was my service advisor, and he was very helpful & courteous. I needed the repairs & maintenance done in one day, as I needed the car the next day to get my mother to her 2nd vaccine appt. I was so happy to get my car back quickly, and it runs great now! Thank you to Marcus & the repair team! 🙂

Excellent sales, service and parts department. The inventory always looks exceptional. The staff in all the departments are extremely friendly and courteous.Our family buys all our vehicles from Bob Bell Nissan Kia

Curtious presentation from all.

Service was great. The advisor was really knowledgeable and friendly and made me want to come back

I want to first say, everybody I talk to tonight at Bob Bell Nissan Eastern Ave was so nice. Jim had excellent customer service, Brandon did my oil change and I met Brandon awhile ago before he became a mechanic he was a Express service writer .. he is a awesome person..I had a great conversation with Ms. Carol in finance.. I also talked to a few other ladies that was also working.. My family always come to this Bob Bell Eastern Ave to get our car service.. Excellent customer service.. I just want to let the owners know ..you have a treasure working for you.. Thanks again.. for all the good conversations.. and all that y’all do to keep your customers happy..

The service staff was very knowledgeable and answered all my questions

Mr Allen Thompson went way and beyond helping me and he also kept me updated as to what was going on with my vehicle were as though I didn’t have a care in the world and I knew I was in good hands. He had excellent customer service skills.Good job Thanks Mr Allen

Great customer svc, short time waits, friendly staff

Call to get an appointment no one returned my call, then I go into to shop to get my routine maintenance and oil change. I was told that my OIL HOUSING FILTER would need to be replaced which would cost me 200.00 dollars then the Services advisor come with a bill of 1000.00 and something, I was disappointed cause this 200.00 quote came from your department. Not only that my house to my WINDSHIELD was eaten up by rodents, thats going to cost me 431.23 plus labor which my WARRANTY COMPANY will not cover. Like I told the rodents to eat my hose. I need some solid advice advice about how to go about these problems.

The body shop personnel at Bob Bell are honestly the best. They are kind, knowledgeable and efficient.Their work is excellent and they also handled my difficult to deal with insurance company.

I went for a oil change and was recommended other services which i did receive there was absolutely no pressure at all. The service tech was very knowledgeable and answered all my questions. It was a good visit. I will certainly come back.

I went to get an oil change that was scheduled for 9:30am. I met with Jim, who was fantastic. He recommended a tire rotation based on my mileage. Jim was able to give me a coupon that saved me a few dollars. I was out of there by 10:30am. Jim went over the services I was given, walked me to the car and made sure to remove the plastic and foot covers for me. He was a true gentleman and provided superior customer service. I even got a lemon scented air freshener for free. Im a very happy Bob Bell customer!

I went in for a oil change and four new tires. Little did I know my tires were in good shape. They could have too my $800 but instead the guy who did the oil change was very honest. I have bought three vehicles from this spot and as of this moment it will be the only place I go to. Everyone of my vehicles get serviced here.

I’m highly upset with this dealership.I was told by a Nissan technician my issue with my car was the reprogramming of my computer to my new mass air flow sensor that only a Nissan dealership has the programming for. I called bob bell and they got me in to have a reprogramming. The representative said I would be responsible for 135$ if the reprogramming doesn’t fix the issue. Long story short I dropped the car off at 10am, I didn’t hear nothing back for hours so I called around 3. He said that the technician said there was no reprogramming available for my car so they ran a diagnosis test. I worked in a car shop if there is not DIAG on the ticket then you don’t perform it with out authorization, WHICH I DID NOT AUTHORIZE. I get there to pick up my car and they want me to pay 135$ for a reprogramming that they didn’t even perform!!!My car is in the same condition it was when I left it there for the whole day and I had to really have a debate with these people and they still charged me that money for a reprogramming they didn’t even do. Highly upset with the integrity of this establishment. Will not return.

The absolute best place to buy a vehicle. Ive havent been able to find a more transparent dealership in MD, theyve got my business for life

My car was held for almost a week for the repair and I kept being told it was to order parts. When I finally picked my car up my rear seat belt was left unscrewed and there was trash loose screws left in my door handle. Alan was the only bright spot as he communicated what was going on through the entire process and he was always forthcoming with information and very accommodating when I informed him that I needed a rental car due to the delay. Alan deserves to be recognized for his professionalism.

I am a first time owner of a Nissan. I recieved my first oil change which was free. That made to visit special. My service guy Brandon was a complete gentleman. So far I have nothing negative to say about my visit. Thanks for asking.

Everyone was so nice & helpful, everything was explain to me so that I could understand which was so awesome,☺

Went in for scheduled service and not a single employee (except the cashier) had a mask on or had a mask on properly (covering nose and mouth). I watched a technician drive my car into the service bay not wearing a mask and not wearing gloves. I was absolutely appalled at the lack of safety and will not return to this dealership until you can train your staff on basic precautions to protect both your customers and your employees.

This place was awesome best customer service in a while. Was helped with honesty respect n most of all courtesy thats a lot for a woman walking in with out a man to talk cars. Times have changed and IM so happy to experience the change with Bob Bell Nissan they get it they care n they help. THANK YOU Freddie Phillips for your help i didnt leave with my car today BUT i will be back because of your kindness.

HI Lucy, I because I interviewed there and everyone made me feel very welcomed an comfortable from the minute I walked came in the door!, If was a very good team there working to!!

This store is just Amazing. John Sandails and the team here are great. Everyone is super helpful and takes the time to walk you through everything you need to know about your car and the purchase. The store is super clean and just wow great! Thank you Bob Bell Nissan Team!

G helped me from the beginning when I was very indecisive on what I wanted. The atmosphere is calm and they definitely work with you! If you come here looking for something to fit you’ll get that. Come look for G!

Herbert is an amazing salesman. He worked with me to find the vehicle I wanted and made a point to match what I was looking for with what with what was available at a price that sat well with me. He really worked his magic. I would 100% recommend Herbert; I never felt like I was being taken advantage of or pressured into making a purchase and he was knowledgeable about every question posed to him. I wasn’t planning on buying a car, I wanted to do more research, but after everything, I was certain that this was the right decision to make. So if you’re looking for a car, I’d recommend Herbert, he walks you through the process, answers all of your questions and works hard to help get you what you need. A stand up guy!

Ok. So usually my experience here is a good one. This is where I purchased my car and the only place I have it serviced. When I first got my car less than 3 months later my tire blew out on 83. I was told that I didnt purchase the tire warranty and that a new tire would cost me approximately 280.00 dollars. I purchased the tire with the understanding that the tire had a warranty. Fast forward to now I have a nail in what is the same tire that I purchased with the warranty and now Im told that it cant be replaced because of the tread depth. Im through. Im a loyal customer and even the 2012 Nissan I had before this one I would bring here to be serviced even though I purchased it elsewhere. There is always a catch. Its never ok your covered. Its always something even when you think your covered. No one ever said anything to me about the tires tread depth. Im just over this.🤧🤧🤧

Marcus and James were great in the service department. They called me frequently and kept me up to date on the repairs to my car. My repairs were done within a day and is running great.

My sales person was extremely informative and pleasant. He knew the vehicles like the back of his hand. It was such a great experience having him as my sales rep!

Ty and danielle gave me very good information and care about my vehicle I went in for a oil change and ended up getting a oil change and brake done. Great customer service

I’ve only come here for service and the people who check you in are barely polite and I don’t think they like their jobs. There is always something wrong besides what you came in for and there are calls from sales people afterward regarding “upgrading”.I would never buy a car here because I saw what a family went through trying to purchase a car while I was waiting for my vehicle to be serviced.I was waiting for a long time and saw the salesman walk to and from his desk many many times as the family was trying to negotiate. It was ridiculous. Never at Bob Bell.

I really enjoyed the experience here. Buying my first car was amazing. Our sales rep was really helpful and understanding. But my favorite part was talking to the financial person. She was amazing. I felt like had a motherly vibe to her. She was so sweet and loving. She cares so much about her job and you can definitely tell she is going places in life.

First time buyers my wife and I was treated very well the salesman Michael Dupree was nice helpful and professional and the finance manager mrs caroline was friendly and easy to deal with would highly recommend to anyone.

I use to buy all my cars through Carmax. I wanted to try something different because I wasnt impressed with the service I recieve with Carmax. Bob Bell- I got something different. A Wonderful experience. Great service. Great price! Thank you Ms. Ola! Im buying all my cars from Bob Bell. (O yeah, I Love My new car)

Excellent service, excellent job on my car. the interior was also cleaned and vacuumed when I picked up my car.

Good service.

G was great and was on top of his stuff and was able to work with me in getting the best deal possible for a new 2020 Frontier.

Got a free synthetic oil change courtesy of Nissan so can’t complain. Everything was done in a timely manner.

Zach is the best service guy. He lets me know whats needed. He scheduled my service over the phone and was available when I dropped it off. While the service was being done I walked over to the mall and received a phone call letting me know the service was completed. Thats my go to when I come in. Thanks Zach

I recently purchased my vehicle here and it was a wonderful experience thanks to Mr. Aaron Lassiter! He helped me find the right vehicle, and made the entire car buying process enjoyable and seamless. His customer experience skills are second-to-none. I never felt like I was being jostled or made to buy something, and was welcomed from the moment I walked into the dealership. I recommend to anyone shopping for a car to go to Bob Bell Nissan and ask to speak with Aaron - you wont be let down.

I spoke to Allan about my car, he was very friendly and informative. Thank you again

My friend bought a new car at this place. They handle everything very friendly and professional.And also they have a mini Allstate insurance office so you can get a quote right away without making any phone call.

Went there today to get a recall fix. I was told that they don’t have a fix for it yet, that Nissan is bringing it out next summer? I had other recalls too, so I figured I could get that done. I was told I had to pay $135 to get it diagnosed and Nissan would repay the cost if it was an active recall later. My problem is why not tell me this in an email after I made the appointment. Big waste of time today.

It was horrible customer service was not at all professional. I been coming there for the past 8 years and this last time was by far the worst I really wish that you all look into who you hire because you will lose business with the people you have working there now

I just want to say I’ve had the best and easiest First Car shopping experience ever. The staff were very welcoming and helpful, they work with you no matter the circumstances. Also I had the greatest salesman, Herbert made the whole process so smooth, very easy and comfortable. I rode in with my mom and a few hours later I was able to drive home in my own car.

I came in for a oil change and a new battery for my key.. the staff were very polite and professional it took maybe a hour to get done I had a few people in front of me. Overall very good I’ll be returning

I went for an oil change but i came a little late. Tawann was able to help me out and get my car serviced ( very quickly) even though i came late. i appreciate her patience because i was little upset that the services times had changed and not been updated online or that when i called i wasn’t informed but her service makes up for all of that. This will be my go to service location for now on

Staff unprofessional. Work not done according to standards. Would like to stop again to speak to the General Manager to correct the issue

From the time I walked, in test drove, and got approved for the vehicle I wanted took less than 45 minutes. The staff was very friendly and helpful. No stress at all. The most pleasant experience Ive had purchasing a vehicle.

Brandon McCullum saved the day for me. If it weren’t for him, I would not have had my car serviced. And, it was a much needed service. My advice is that my service advisor Z. and the cashier O. need more customer service training or take jobs where they don’t have to deal directly with customers. And, if Nissan is lucky enough Mr. McCullum will own a dealership someday. His Customer Service was impeccable. That is why my overall experience just gets 4 stars. Without any issues, it would have been a 5.

Oil change every thing good

The young man who signed my car in to be serviced, was also professional and courteous and exhibited a positive attitude when I entered into the service department. My advisor was professional, courteous and also exhibited a positive attitude. She reviewed my inspection report with me and what I really loved and appreciated that she wasn’t pushy about what was recommended. Also offered me to call and make an appointment when I want to return to get my work done. Thanks.

Meet new face at Bob Bell; she was great and very knowledgeable and was personable. She answered all of my questions and provided me with services I never knew were available. Great customer service (Tawann Eggleston); I apologize if the name is misspelled.

I highly recommend Bob bell Nissan when you’re looking to buy a new car they have phenomenal service. Aaron helped me and my fiancé buy our second car from bob bell and he did such an amazing job making sure we were getting everything we were looking for in the qualities of our new car and he provided outstanding customer service to us!!

I’ve been bringing my car to Bob Bell for service since 2011, that says a lot. They are good at what they do. Everyone is friendly. Mechanics do good work. Service Advisors are Awesome. They are very knowledgeable and efficient with services that are being provided or recommended and never any pressure. I’ve had so many good ones sorry for not remembering names ; David was my most recent express Advisor, He is Awesome! On another note: You may have to wait a while when your car is being serviced But they have a large waiting area with a TV, complimentary beverages and snacks and outlets to charge your phone or use your personal computer. Another plus is whatever time they tell you the car will be ready is when it will be ready if not before than. Great people, service and place across the board. That’s why I keep coming back!

I recently had my satellite radio replaced at Bob Bell Nissan. I received excellent customer service and I want to give a special Thank you to Mr Alan Thompson. He was very courteous and professional and kept me informed throughout the entire process.

Bob Bell does good work but there customer service is terrible. They do not give any updates on your vehicle, and then they call you the day your vehicle is ready and expect for you to fly home from vacation or leave work to come pick your car up because they close at 5:00. I have never experienced anything like it anywhere I have taken my vehicle sent updates your car is 60% complete will be ready for pickup on so so date at so and so time. They do great work but I like having it all when spending money good work and customer service.

Good experience

Overall my experience was good. I really appreciate the dealer response and professional assistance to me when I bought my car in for service. Thanks

Service department didnt do there job. Lazy

Everyone in the dealership was helpful and courteous. Frank was our salesman. He did a great job explaining the benefits and features of the vehicle we were interested in. Frank is an expert in the numbers. We gave him a number and he got us there. We received complimentary water, coffee and tea. He provided a Carfax report printed out and ready before we even got there. Hes definitely done this before and is professional. We also had fun joking around as well. The climate was comfortable in the showroom. Helen was a great help explaining the financing and warranty options, She definitely has a strong knowledge of the industry. Thank you all at Bob Bell! I would recommend to all. 5 stars!

Gafar was incredibly helpful, courteous, and worked with us to get a fair price. Overall very good experience.

Terrible, terrible service. 2.5 hours for an Express oil change and $80??!!! I should have just went to Valvoline! I see why folks despise this place......I should have read thru the reviews before going here! They need a whole new staff! Smh....

It was quick the price was good but they did not rotate my tires

I scheduled a service appointment with them for an oil change/tire rotation. I was nervous about this appointment because I had an infant and toddler with me. Much to my surprise, they have added a playspace for children, with seating for them, games, imaginary play materials, etc. It was a lifesaver! Not only was my car taken care of pretty quickly, but their customer service (always many smiling faces) and physical environment was top notch (cleanliness, snacks, drinks, area for children).

I have to say this is my first time visiting this dealership, and I had a great experience. We all know that car shopping is horrific, but Paula Dill, Stephon Cooper Miller and Carol Walker were wonderful. They were great. We need more people like them.

My salesman Aaron Lassiter and the finance person (cannot recall her name) provided exceptional service. Both were extremely knowledgeable, patient and personable. I would not hesitate to refer family and friends to Bob Bell Nissan, Aaron and my finance person.

Once again another great service experience at Bob Bell Nissan, service rep Marcus Hines was marvelous as he tended to my questions and concerns and my vehicle was promptly serviced, will always be a satisfied customer at this dealership.

I took my car in for an oil change. I checked in and went to the waiting room. after 55 min, I went to check on the progress. What I saw: a group of men standing and talking, a group of women standing and talking and laughing and my car sitting in the same place. I asked the rep if my car was ready. She looked around and told me, no it wasnt even started. She yelled over to the group of men and they had no clue. I said, I had to leave. and NO ONE said another thing. No sorry, no wait..NOTHING. I will never go back here and I have posted to all I know to not go here.

Very helpful, friendly and understanding. Didnt feel pressured to get recommended services.

We had an Excellent experience at Bob Bell! Everyone was extremely helpful! We were very pleased with our experience. Plus, we LOVE our vehicle!!