This is a CORPORATE STORE! They have the BEST customer service of any METROPCS store I have ever been to and my family plan is Baltimore, Las Vegas plus we travel MD, DC, VA, DE, PA for business. The staff is personable and knowledgeable about phones, service plans, rates and more. They go above and beyond. Plus their phone supply is it usually always in store. We went to the Overlea store and the young lady that with on use was not helpful. It was a business line phone that wasnt charging and we just purchased the phone two months earlier. Im not a tech. It just dont work. I tried to plug it up. It dont work. Guess you need a new phone. After getting upset then she mentioned that we can go to the corporate store on Sinclair Lane if we wanted to have someone look at it. Thankfully. The wonderfully warm young lady answered the phone, told us to come there and she could do her best. She tested it for water damage then simply took off the case and cleaned the phone charger port area and the phone worked immediately. We ended up adding another line a few weeks later and the two gentleman were just as helpful and friendly as the young lady. So AWESOME! We went from wanting to switch carriers to remaining a customer and adding more lines. Great job!

Sales rep was very polite and helpful. I was very pleased with the service.

I went to add an additional phone line and the sale person W.Omar was very rude and had poor customer service.He had a new employee training them he had no patience when I had to retrieve my information Thur my other line he was talking to me nasty that I cancel getting an additional phone line I will never returned and I cancel all service with this mobile phone carrier

Definitely recommend this place

Had the worst customer service reprep, (SAM). He was lazy didnt want to look for or do anything. When I asked could I see the SAMSUNG OR LG Phones he said OH THEY $250 BETTER. I asked for his manager name he said I CANT DO THAT. (OK) CAN I have his or her name? His response (Do TO THE COVID I CANT), Wait WHAT)??? The Ignorance is beyond me. Take our money but no respect offered. IM going to find another carrier😠😠

The store has new management, and now the staff actually help you and are quite friendly. They go above and beyond to assist you with your issues. The only issue I had was that I was on hold with their corporate office for over an hour and a half, to fix an issue that took literally 5 minutes to handle. Great in store staff; terrible corporate staff.

They have new owner and manager and are super freindly and helpfull with the best service and prices. They are awsome

Thanks Jasmine for helping me switch from boost and get my new phone free! I love having better service

Love my new phone and the new metro by tmobile!! My kids will love the unlimited movies and music

Jasmine, Craig, and Monica worked as a team to get my daughters the best phones today within our price range.

The girl there did great multitasking helping me and other people at once! I was impressed

Jasmine was great she got me a new phone and came screen protector for just $150!!

Fast friendly service, very helpful and this store offer a lot of specials on phones. Every other month they have free phones

Jasmine was very helpful and knew what she was talking about. I love my new phone

Jasmine was great I got a great deal on my phone case and headphones I also didnt have to pay for it all at once thanks to smartpay!

Jasmine was great! I came in for one phone and left with 3 for free! #metrobytmobile

The sales associate was great she even threw in a free phone case!

Craig was a great help getting my phone set up and moved from boost!

So glad I stopped in this store I got a great deal and great service.

The girl there gave me a great special for my new phone!

This store I experienced the worst customer service ever, the sales associates were rude and disrespectful. I will never recommend anyone to go to the store on Sinclair lane

Jasmine was great got me a new samsungorust $65!

Jasmine was very well spoken and patient helping me fix my phone

Jasmine was great got me and my daughter a new phone

Jasmine was great and got me a great deal on my phone thru smartpay

Jasmine was great thank you so much for my new phone

Jasmine got me a great phone with a lot of stuff thru smartpay

Jasmine was great explained the phone to me and threw in a case

Jasmine was great and very pleasant switching my phone over from boost!

Love coming to this store Jasmine always hook me up

Love coming to the store to see Jasmine she always hook me up!!!

Jasmine was great she switched me from boost to metro!

Jasmine and Craig where great! Very helpful

They were so friendly love coming to this store!

Great service i switched from sprint and gkt a free phone!

Great service free phone because I switched

The girl there is always nice and pleasant whenever I come come in the store. I always come here now

Monica was so helpful go see her guys!

Jasmine was very helpful i love my new phone!

Jasmine was great got me a great deal on my phone!

I got a great deal on my phone thru smart pay! 2 brand new phones for $84 a month!!

Jasmine was great! Thanks for the great service

Monica helped me she was really fast and amazing

Great service I got a new phone forbfree

Love coming to this store i always get great deals

I love my new phone!! Thanks to smartpay

Jasmine had great service and was super fast.

Great service and great prices

Great deal on my new phone and case! Less than $150!

I came in today becuase my phone was broke and monica was patient and helped get the best phone

Jason and Jasimine are amazing thanks guys!!

Jasmine was very helpful great service!

Awsome job Jason your the best

Bad service with bad attitude...no help at all...they try to get rid of the customer at all cost because they dont wanna assist or give the right advise.. just a bullshiter..i will give it 0 star if its availabe

The staff was very helpful and full of knowledge

Great service thanks Jasmine and Monica!

Staff was really fast knowledgeable and friendly!

The staff was friendly and very helpful!

Jasmine,Craig and Chris where very helpful and friendly

Jasmine and Crakg were great!

Great service thabks Jasmine!

Jasmine and Craig were great, great service

Jasmine was great very helpful and patient

Great service thanks Jasmine and Chris

Great service! Thanks jasmine

Clean store friendly quick service

Jasmine was great very helpful.

Craig and jasmine were great!

Jasmine was great thank you!

I wish i could put zero star for this sun of a gun.he tried to get over me and told me i cannot switch back to my old phone just to get me to keep his phones.called cust service and they switched me so quick.H e tried to be slick.stay awayyyy from this sun of a gun.beware do not trust this guy and this place.

Jasmine was really friendly and helpful!

Love my new phone!

Go in the store and ask fof Jasmine she will hook you up!!

Love my new phone!

Jasmine hooked me up with my new phone for christmas!

Great job Jason is amazing!!

Thanks a lot very helpful

Jasmine switched me from at&t where I was paying over $80 an month for one line!

Great service thanks jasmine

Great service thanks Jasmine

This location opens late every day. 30 mins to an hour. Needs to be removed from shopping plaza.

Great service thanks Jasmine

Jason is amazing i love him!!

Great service thanks Jasmine

Best place to buy a phone

Great friendly fast service

Jasmine was a great help!

Monica and Jasmine sold me 4 phones for 120!

Great service at this store!

Craig and Jasmine were a big help!!

Great custlmer service

Great fast service!

I always come to this store and Jasmine hook up!

Went in to pay my bill and walked out with a new phone!!

Great service, thanks Jasmine

Monica sold me and my daughter upgrades!

Great job guys

Great service at this store

Good team work!!

Switched from boost to metro for only $90