I wanted to share my terrible experience at the Bartlett Home Depot store. I was in search for a new patio sliding door. I purchased a sliding door with built in blinds from Home Depot in Bartlett. Once after I had it installed by my installers, I come to find out that in Bartlett it is illegal to install a patio door with built in blinds. However Bartlett Home Depot never notified me that this is the case. Even they know my delivery address for the door is in Bartlett. No one ever told me at Home Depot I can not put in patio doors with blinds. I have now been trying to work with Home Depot in Bartlett to get this installed door replaced or fixed and everyone I have talked to at this Home Depot since has turned their backs on me. I have still to find a resolution on a $2,000+ purchase I have made incorrectly due to the negligence of Home Depot of Bartlett.

Really good staff and service here. I love the informational tables, like in the image, so we order the right amount. I was able to place a delivery order by the customer service desk and the charges are similar to other home improvement stores in the area.

Awesome service! 2nd time I rented a truck. Such a smooth process and Nicole was so patient and efficient! Kudos to you guys!!!

Ordered carpet from here. It was contracted to a flooring company for install. They showed up with 2 feet of the carpet missing and now we have to wait (who knows how long) for someone to fix this. Room is completely unusable with missing flooring. Best part we cant get anyone on the phone to even address this. Dont work with Home Depot.

Need to give applause to Jason and Greg C in the painting department, they are very patient to help me to find perfect color for trim touch up. Staffs are very good at their job and provide fantastic customer service.

I had the best experience with Scott and Joe! Went in the store in a frenzy about my chainsaw blade that came off in the middle of a project. Scott came to my rescue and with the aid of Joe, fixed my chain! Super nice guys!! They were so nice and accommodating! Thank you so much for your help!! Will definitely go see them again for help and recommendations on products!

Helpful in many ways. Have what i need. They also give military discount.

Saw an item online. Home Depot website said store has two. Drove from midway area for about an hour to the store. Customer service clerk s looked in their system and said they have two. Department clerks looked couldnt find it. They said they dont have any. Home Depot needs to fix their online inventory system. Waist of my time and gas

My husband and I went to look at tool chests and Julia helped us. She was amazing! She went above and beyond in assisting us and had a great attitude. Solid customer service!!!

I wish I could give 0. I am sharing my experience with garden center.Beware... Last time I purchased some plants from here, I went to check out and having told them that I need email receipt (I dont like paper receipts), she skipped that part for me and said she couldnt go back now and even added that if you bring a small portion of the plant we will give you full refund. A few days later when I went to return the plant they refused to take it.After two months or so I went to purchase some plants again and this time I told her that I want an email receipt even before she rang, but still she from inside that box skipped where I am able to select that option. But this time I didnt keep quiet and stayed in the line until she re rang everything and give me an email receipt. To me it looks like they might be doing this to all customers. Just be aware of this. To add to all this when you ask for something well within your limits, they show attitude. Very bad customer service...

Very beautiful place has everything you need

I ask for help no one came i saw 3 men that work there talking in the aisle and say good bye i said thanks for not helping me. And walk out. I have never had bad service like this ever. Omg if you dont want to work then quit. Talking in the alie is not good when people are waiting for someone to help. Put in some call lights to help us darn it

My husband is contractor for over 40 years and we have been shopping at this store for as much as i can remember. Last week we had the most unpleasant experience ever with associate named Arnela who mislead us first in the person pretending she want to help us and then being rude on the phone as well 3 or 4 days later on 7/21/21. I was promised call back from store manager (i believe name is Jason) but never received any. We will stop buying here because of rudeness of Arnela and since Jason never reached out we will write to office of Craig Menear and tell him how this store and it’s employees are treating decades long pro customers. Arnela should be ashamed.

I experienced getting my order shipped to another store that was at least 25 to thirty miles from my home,never the less of the store posting that it would be available on certain dates that it was not avail so be careful call before you go, dont just assume that its there. I cant believe that the store would post the dates when they really dont know they should say call first this is not good l drove about 30 miles,they also sent the order to the wrong store..so please check first....

Staff is super knowledgeable

Friendly, helpful, reasonable amount of staff to provide assistance if needed. Clean store, great experience.

Disappointed with the Pro Desk service. I have been placed on hold withoutan answer for over 8 minutes.. Someone should at least answer the call acknowledge the call. This is a continual problem here. Ended up calling an another Home Depot, they answered quickly.

Typical Home Depot layout, always someone available to help you. BUT like many Home Depots now you get approached by the solar panel sales people they allow inside. This has happened one too many times for me. Good store, but Id rather they not allow the aggressive independent sales people to approach you in the aisles. I feel like I am constantly dodging the solar panel sales people.

I usually do not complete reviews, but I felt compelled to do so because I felt one of the HD employees made me feel so welcomed at your store. I go to this Home Depot rather frequently, as well as other home improvement stores, but this was the first time EVER that an employee has made me feel so happy to walk into your store. It was around 9:30 in the morning. I came to make some quick returns, and headed to get a cart from one of the stalls. It wasn’t much different than my usual trips, HOWEVER, this time, one of your employees (Tom H.) stopped and said “Hey, I see you here a lot, what’s your name? I’m Tom.” In all honesty, it felt pretty awesome. I’m just a regular homeowner, DIY kind of person, not a contractor, and that really made me feel so darn welcome at your store. I also have to say, that I could tell that he was very respectful and conscious of the current 6-foot social distancing desires by most individuals, even as he helped me unload two doors from my car. So, I just felt the need to tell you how awesome of an employee Tom H. is and that I truly hope to see him again at your store.

Purchased sheets of diamond plate to revamp my enclosed trailer

Everytime I visit this store one or more team members always asks if I need help or if I have found everything I need. I have spent hours in other stores without such customer service.Generally I do not need help, but when I do the employees are knowledgeable and actually seem like they want to help. They have always ensured my question was resolved.

I love supporting our local business. They are a smaller store, so occasionally they dont carry what Im looking for, but most always they do. Their Pro desk is very knowledgeable and always willing to help.

My experience at this location will likely prevent me from going to it again.My parents and I drove from the Carol Stream location to Bartlett because they didnt have any kitchen cabinet expert in Carol Stream that day. The drive was about 20 minutes and we then waited another 15 minutes just to run into an expert that decided the products that Home Depot sells are too expensive for my family and I. I told her that we needed an estimate for a kitchen rebuild and she started by asking me if I had done any shopping around. I told her we had stopped by Menards nothing else. She right away assumed we where looking for lesser quality and cost. Saying the cabinets with Home Depot are 4 times more....making an awful lot of assumptions. I was shoked she then added that ordering them with her would take a lot longer than Menards. We never gave her a budget or anything. She just assumed it would be too much and it was not worth her time to help us.My parents and I walked out feeling emberassed that she would make assumptions like that. We drove to Lowes in Carol Stream where we ended up buying our cabinets,sink and appliances. The person did not make any assumptions he made the design and explained how the quality is better than Menards. 15k sale could have been Home Depots if their reps didnt assume things just by how clients look. My dad owns a landscaping company and he was wearing his work clothes I was going after the gym so maybe that is why she thought we could not afford it not the way to treat clients.

One of the employees, Colt was very helpful with carrying our Christmas tree to my car and helped me to adjust the seat so the tree fits. Very polite and helpful. Great customer service.

Found everything I needed and at great prices, employees were nice and helpful. screw amazon . Shop local

Usually really good, sometimes chaotic with all the customers but good none the less.

Helpful and friendly staff. Appreciated the advise

I’ve been to this Home Depot location 3 times in the past 3 weeks or so. After shopping around for 30 minutes + not one time was I asked if I needed help. All 3 times I made my purchase at Menards in West Chicago.

Have purchased flooring, appliances, and just about anything else they have including mowers and lamps and the experience has been outstanding.

Convenient place to pick up all your home improvement and gardening supplies. The staff is always willing to help and the store is well stocked and clean.

It was awesome 👌, I enjoy shopping there, workers were great and helpful..

Went shopping here for fertilizer products for my indoor plants. Couldn’t quite find what I was searching for after reviewing the items they had available. I approached the customer service desk and requested assistance to speak with some one who specializes in the department, I was shortly met by a gentleman named Glenn. I explained my dilemma to him and he was short, snappy and very rude. After attempting to communicate with him it was clear he didn’t know his product . I will NEVER shop here again.

Ugly people look good if theyre wearing a mask

I ordered a saw online early last month for delivery to the store. Never got it. No one knew where it was. Customer service seemed disinterested. Cancelled the order. Took four days to get the money deposited back in my bank. Reordered the saw for a home delivery by the 17th of this month. Only the stand was delivered. On the 19th. Driver said the saw would come on another day. THEN the saw was reported as delivered. Ive spent ten days trying to get the saw, or my money back. Its a whole NEW cycle every time I contact them. Hours texting back and forth. All Ive gotten from customer service is how important I am to them, and how bad they feel for my frustration. No saw. No refund. They say theyll get back to after they contact the carrier. NONSTOP DELIVERY. Make sure you get a reliable delivery service if you have to order from Home Depot online. NOT this service! STILL waiting...

They are a big box retailer with no little to no one (associate s) on the sales floor isle after isle .No the customer serv counter and paints opposite ea other no thats where you will find busy pe6and atil no help

Came here to get some Pinewood for my dads shed and it took us a while to decide on which one because they’re pretty expensive. It was closing time and Mike G and some other employees helped us so much. Very appreciated.

Great location that on more than one occassion has had items in stock that surrounding locations did not.

Very poor customer service here. Employee scanned to see if a locked up item was in stock. Said that they had 5. He looked for them and couldnt find them. Said thats why we lock them up because people steal them. He said sorry the inventory was wrong and they must have been stolen. You mean to tell me that you had 5 locked up power drills stolen and no one noticed? He said must have sorry. Went to service desk to ask for a manager and only one girl handling 5 people in line doing returns and the phone ringing off the hook. Didnt stay will never go back.

Came here to get a a quart of paint matches to a color I had bought 3 years ago. The lady who helped me in the paint department went above and beyond. She matched the color perfectly, it was spot on. You cant even tell it is touch up paint.

As fare as a big chain hardware store goes they are pretty good. Very helpful staff. Usually very knowledgeable in their department.

Best place in the 🌎 costumer series is great

You hammers and nail you get it here.

Always great employees, friendly, good prices, never disappointed.

Called the Bartlet location at around 7:20am and was on hold for over 45 minutes. It was faster to just drive there from South Elgin and get the information myself...

Went because of sale items, but they said they did not get the items in. However, a couple of folks there found the items they did have so I could make my purchase...very helpful.Still, I wish they offered veteran discounts every day like Lowes does. Twice a year doesnt cut it.

I frequent this location what seems like once a week. Everyone is always very helpful. The store is always clean and organized.

Good place to shop at.

Great place to shop, for planting and gardening

Had what I needed from a small amazing security company taking over... WYZE

The Bartlett Home Depot has the best employees EVER !!I walked in not knowing the store layout.But every where I went, there was a person wearing an orange apron asking me if I needed any help. When I explained what I needed, they would tell me where it was. And then they would walk with me to make sure it was the item I was looking for !!I cant believe what GREAT CUSTOMER SERVICE they have. I will definitely go out of my way to shop there again!!

Some products overpriced. Poor service in plumbing service.

Love this place! They have everything a man could wish for! I only wish employees wouldnt send you off to other employees to only find out that nobody knows what items they actually carry

Always have what I need. People are helpful. No better or worse than any other big box hardware store.

I can always find what I am looking for.

I love this home depot

They are really helpful here. Sean in the paint department was awesome! Thanks for all the help.

Great! Employee was very helpful, was able to get in and out quickly.

Didnt gave what I needed..

Dont believe online stock counts. Just drove 25 miles to find out they were sold out of certain item even though online showed 13 in stk !!!!

I come to this Home Depot probably once a week since I moved to the area a couple of years ago. They always have everything I need and friendly staff. Even when I’ve had issues, they were quick to resolve them. Great HD

Good staff. NICE Arng. Stocking

Always a great place to shop.

Found everything, did self checkout. In and out!

Shane and Miranda are incredible! My fiance and I are new to the Bartlett area and decided to buy our home improvement tools and supplies at Home Depot. Every employee was open to questions and was happy to help us out and give us advice. However Shane and Miranda went above and beyond for us and they deserve to be recognized!!! Not only did they represent Home Depot but they also represented the people of Bartlett in an amazing way. My fiance and I are now very optimistic about moving here and look forward to doing more of our shopping at home depot!!!! Thank yall so much for a great experience!

Had to reorder online product been waiting for over a week for an item that said it would ship in 2 days. Staff was not helpful at all.

Nice. Very helpful staff at the pro desk offered to check my order out as he was not busy. Thanks for the great service, its hard to find these days!

Love this location. Everyone is professional and helpful beyond expectations

Improved curb side pickup check inprocess with an email or text link, its better, but should be more automated like walmart curbsidepickup where the app knows youve arrived at the store and automatically notifies store and staff brings out your order in minutes and verifies the name on order curbsidepickup pickup has been great 👍 with our pandemic and just convenient and encouraged me to utilize my local home depot with convenience for my needs.Friendly and helpful staff in-store.I hope curbsip is here to stay and gets even better.

Went to return a P.O.S. garden hose I bought over a year ago. I used it once and kinked in numerous places. No way should the words Heavy-Duty EVER be printed on its packaging. I had the receipt. The SKU wasnt pulling up because they probably didnt have that hose anymore. They worked on it for 15 mins!! I asked why cant you just do a general credit for $19.99 + tax? They cant do that. What a pain!!

Best people to work with, the Bartlett location HD is like school for me. The Representatives on the floor are super helpful. Highly recommend this location.

It is easier and faster to find what you looking for (if they have it)less crowds it is perfect

Great summer selection of gardening goods from seed, mulch, perennials and annuals .

Everything for your home and garden

This neighborhood DIY store has been here for over 20+ years. I have been their customer ever since. Customer service is NOT the same as in years past . Today people working there will make an eye contact with you and give you artificial welcome smile but make NO effort to sincerely assist. Remember its a destination shopping. I am there for a specific reason. I have driven specifically to HD with a purpose & a list. So a word of advice. If you see customers wandering & they seemed lost, PLEASE give them your best assistance. Thank you.

Love home Depot. Everyone is so accommodating,helpful. They always have everything I need. The only thing I dont like is that the checkouts are so far away. If I just run in for a quick item, I have to walk all the way to the other end to check out.

Shopping for floors and found an employee that knows a lot about floors. He was able to answer every question and friendly. His name tag said Mureer I believe. Great job!

We love this Home Depot location. Everyone is always super friendly and helpful. The best part has to be Michael! He is always so friendly and goes beyond to interact with our children and make our experience great.

Prices sometimes high. Wood selection I feel is poor. Ive bought wood here that just cheap in quality. Returns could be easier. But they give military discounts. I wish labels for American parts and tools were more common. I found the same tile at a tile shop for a quarter of the price of a tile here.

Convenient location for me. Items l need are in stock.

Love this location as the staff is always friendly and they usually have what my husband or i are looking for with our home renovations. My only complaint would be to do your homework if you are doing a home project yourself and run into an issue you cant achieve yourself. My husband has done a complete tear down of our basement. The issue came about when we ordered custom windows from Home Depots biggest competitor thinking he would be able to do them. Well, worried about possible water damage if done wrong, my husband went to Home Depot an asked if they could do window installation adding in where the windows where purchased from. There worker had said it wouldnt be a problem and set us up for someone to come out and give an estimate. We waited a few days and the estimator was here no more than 5 minutes stating they dont install those windows. My guess is due to it being from there competitor. Complete waste of time and seeing as we have a baby on the way our time is ticking and is the sole purpose for redoing our basement and putting in a bathroom/tub. Luckily another business came in, saw we had no drywall, saw the brand of windows and said the installation is going to be extremely easy due to the bare basement and materials. We will still use Home Depot for other installations when the time comes but note to self, make sure the protect material comes from Home Depot as they have no problem turning down the business.

Linda was a huge help at our last visit. We had to buy a lawn mower, edger, etc and she definitely helped us get the best deal! Highly recommend this location

Place was very busy but people kept their masks on and distanced properly in the checkout line. I thought it was being operated safely.

Live this place and all sales people know there stuff.

Awful experience

Lots of plants! Love the garden center.

Completely ignorant. Majority of the staff is very condescending and arrogant. The so called manager that worked the afternoon shift has completely no people skills and is very condescending. I dont know where you find these people but perhaps you should offer them some training on how they should interact with customers. I run a multi million dollar operation and if one of my managers ever interacted with a client in that manner would be at the least demoted, written up, and required to attend training in order to keep is job/career. This is my first experience ever with a store not price matching or honoring an online special. Everyone is about customer retention. This guy came up not even introducing himself and provided no explanation as to why he will not match the online price other than No, its an online special so you need to buy it online. When I asked him why because other stores do price matching all the time he replied he is not other stores. The manager replied in this manor because he lacks the knowledge to explain in a professional manner. Not to mention first of all you never get into someones face or comfort zone and also its a bad idea when you smell like you just ate an ash tray. Completely unprofessional! There is not reason not to match the online price if I wasted my dam time looking for part numbers to prove they are in store. What do you have associates for to run up and down the aisles, laugh and joke. Isnt it the managers job to make sure the associates are doing there jobs? Why is it so hard to find help in a store that is over 50,000 square feet.

I love looking at all the flowers and taking pro photos of them

Generally a decent place to pick up things for our house. Some cashiers seem unhappy, I dont know why, possible low wages? Today I went there and there were over helpful employees standing around without much to do. However I know there are many very hardworking people there and the guy who helped me with window coverings was a level of service excellence I rarely encounter. Night time cashiers often seem unhappy. Mixed feelings about this place, maybe lower staff and increase wages for people who strive for excellence?

Most helpful individuals I have ever met there today.

Busy, but was able to get in and out quickly. Well stocked too!

Big store. Good if you know what are you looking for. Little more complicated if you are a novice.

To many employees, not wearing or do not have a mask. Home Depot, should be setting an example.

Staff is extremely helpful.

Has everything you could need for your home project needs. Prices arent bad either.

Visited for a kitchen remodel. Morgan Graganto was fabulous! Worked with us on all aspects and kept us notified with emails and calls. She was the best!

Its good but most of the flooring stuff is not unavailable and have to order it online

To all the buyers at Home Depot, it only takes 1 mishap before you turn your back at them. And you’ll regret every bit of it.I bought a dishwasher back in April. Unfortunately, their delivery and installer agents installed the wrong diahwasher by force. They forcefully pushed it and therefore can not remove the wrong dishwasher. They did deliver the correct one but is now refusing to install after a couple of months of asking to resolve the issue. They have already hauled away the old one and i will now have to shoulder the expenses of the installation which was previously included in their deal at that time. Their agent Barb in Home Depot Bartlett Il. was stern of not resolving this issue. Since I have reported this matter to BBB, they will no longer do anything but to remove it. This is the worst resolution i have ever heard. Rudeness of the staff is topnotch. Can’t find that rudeness anywhere else but in Home Depot Bartlett.

Needed some discontinued tile - bunch of it. They found what I needed, had enough, and even gave me a great price since it was discontinued. I drove in from Roscoe, IL, (had to make 2 trips the tile was so heavy) and received plenty of help. Excellent service and cooperation. Thanks!

Had a little trouble finding what I needed. The Home Depot app listed it in another location, but an associate helped me out.

My favorite store