I went in for a screen protector and Maritza was so quick to help. She was so sweet and talkative she made me feel like I knew her for years and was very informative about the products I was interested in!! Definitely recommend Maritza, she’s super sweet and knows her stuff!

Thank you for helping us explaining the plans. Good customer service

Super service. The staff was well informed and efficient. They presented my opinions clearly and gently persuade my choices.The waiting and service areas we organized to facilitate safe distances from staff and customers. Everyone was properly masked.

Whether crowded or not, they move extremely slow. T-Mobile should provide a lunch, dinner, and camping gear. May as well move in!

Lisa was absolutely amazing at helping me get the phones fixed because customer support sent me phones that were useless in every aspect. Took two hours but she was relentless and made it happen!

Came in to find a phone for the wife.Whitney helped her find the phone case and promo that worked for us. Awesome experience this time becouse of Whitney.

Always amazing service. Martiza was so kind and patient and solved my problem right before my birthday vacation. Thank you so much. 💓

Angie sold me 2 📱shes awesome great experience. All of the tmobile stores Ive been 2 are great from John Rolston to Normandy to market and Garth are great stores u should visit them

Ashley Ponce has great customer service she helped us with everything we needed .

Baytown Garth rd near Lowe’s. Zain helped me and really knew the apple x phone. In the end he was really able to help me out and answer all my questions. I would recommend everyone to go to him and tell him “hi” for me!

Zain offered excellent customer service and was great to deal with. He handled everything for me and all I had to do was sit back and relax while he took care of all my concerns. I would recommend Zain to anyone who needs service at this location.

Its just ok have the time it dnt work on my A71, phones grr I got a dog GPS and it dnt work grr

My experience with this T-Mobile was initially very displeasing, upon arriving on a Monday at approximately 7 p.m. I was eventually greeted 30 minutes later by one of the indifferent staff whom I had informed of simply needing a replacement screen protector which was covered by warranty. He then took my information and went about attending other people, whether he skipped me in order or not Im unsure, but what I am sure about is I then proceeded to wait over an hour without any attendance standing there waiting patiently for someone(there was less than a handful of customers). I could not wait any longer and decided to leave. Upon returning the next day because this was the only T-Mobile close enough to my home with what I needed, I was immediately greeted by Frank, who asked what I needed and immediately went to work to service those needs. I was literally out within 5 minutes of me entering the building and was most grateful for Franks Swift service and consideration, were it not for him, I might still be there waiting.

I went to this TMobile store because my phone dropped in water and I needed to temporarily activate a old phone just to have service until my phone was repaired. I was greeted by two woman that coincidentally had the same name Angie and Anguie. My situation was complicated because I’m a Sprint customer that was trying to activate an old Boost Mobile. We continued to run into countless obstacles that made me think I was not going to leave with a solution. They made it happen for me!! Not to mention they did it with a smile on their face!! I had gone to a different location and they were rude and unhelpful. I just want to publicly thank these women for making my urgency a priority.

I had tons of trouble with my phone. Luckily Zain who was helping took care of everything with ease and explained it all. Then I needed to get a new phone and as a sprint customer I was treated lioe royality with all my issues being solved by Zain and Angue who then got me into a new phone and all my stuff transfered as well as my uber driver. I recommend Zain to everyone who need to join t-mobile or anything! Will be going back!

My service here on a scale of 1 to 10 was a 10, 10 being the highest. Caesar was my associate that helped me and he was great.

I went 9/15/18 around 5pm to get a new phone. The employees were so nice and helpful. Special thanks to Gabriel, Jay, and Cesar for their great customer service. They didn’t try to up sell me at all and just helped me in what I needed. They were real and tried to get me the best deal possible. The place was clean and organized and overall just great.

Had an issue with my account and was helped by Daisy. She was very knowledgeable and has a great work attitude. Thanks.

As always I go in and have to wait 20-30 minutes. But the lady I had knew exactly what to do and did it quickly.

I chose this store as its close to home and Im glad I did. My sales associate was Gabriel and he was Very helpful, and knowledgeable. I walked out with the exact plan and phones I wanted.

Bad customer service they ignore you when you get there and then you want to want to wait 45 minutes just to make a payment and it only takes five minutes do you need to get rid of those people there

The worst Customer service I have ever seen.They will tell you the Opposite of what the 611 number tell you. They are not Intrested in helping customers. If I could give zero stars i would.I will not go back to this store for anything.I will find another t mobile store.

This place is very unprofessional and they have no clue how to do anything!! Bunch of trainees that arent getting help from the experts in there, took me 36 min. With no other customers in there. Finally the girl did it and left the trainee to put my screen protector on and she did it wrong twice🤦🏽‍♀️..

My husband Marvin Pepper and I Tiffany Pepper went into this T mobile after our expensive carrier ; we needed something affordable . Cexar helped us out, with our REVVLRY+s . The only complaint is we wish we hadnt chose TMobile sooner .Thank you Cexar and thank you Tmobile.

Been going to this T- mobile for over 2 years now. Recently I did a walk in to just get my phone bill taken care off and walked out with good service! All thanks Cexar, he was very nice and helpful. He got me in and out to store right away. Had a great experience and I really appreciate all the help from Cexar and with my phones and watch. Absolutely amazing and the best!!! I totally recommend going to this local T- mobile store in town. Just ask for Cexar, you’ll receive the best service and help! He gave me the best service I have had in a long time!!!!!Thank you, Cexar !

Waiting times are long sometimes but its good with me. They have good plans I recently switched from AT&T. Got the 2linesfor $100 a month, and I have nothing to complain about up to now Ive had it for two months now. They help you with everything and guide you and explain everything, sometimes they speak way too fast but just ask them to repeat themselves when signing up for the first time.

Have had some not so good experiences. But the last time I went in customer service was on point. Had a little wait but I understand. Chris C was very helpful and professional. Adressed all our concerns and gave some great advice. He should be given a bonus or a promotion. 👌😁👍👏

Kameron helped us today, and he was amazing! All questions got answered, all bills got worked out, and my husband and I walked out very happy customers!

Guy made a mistake of deleting the account holders number completely off his account and its taking us forever fix his mistake

It was horrible.The sales girl looked like she didnt want to be there frowning and making personal calls. She walked in the back for assistance and no one came out for 5 minutes. I called t mobile customer care myself and solved the issue. And the music was blaring the whole time in the store.

Worst Tmobile store Ive been to! They dont want to fix what Ive called the 800 number trying to say its physical damage even though Ive been to 3 other stores and it wasnt physical damage! The only reason i came here to this store is because tmobile sent my replacement phone here! Now the manager is saying physical damage to the charger port even though it connects! They wont give me my replacement phone!

So helpful in a time of need. 14 years and still very happy with T-Mobile!T-MOBILE IS THE BEST!!!🏅❤😃

We didnt get what we signed up for. I dont trust that they know what theyre doing. They just try to fast-talk you and SELL, SELL, SELL! Many times they cannot answer my questions. The wait isnt as long as it used to be.

Zain helped me when I came up to this location the other day and he was absolutely amazing!!!! I totally recommend coming up here and asking for him!! He gave me the bst service I have had in a long time!!!!

*** UPDATE***A month after this review- my problem was not solved. And Ms perfecy Jay- ghosted me and acted like she had no recollection of me e tering her store with my issue. She begged and begged that she would fox my problem IF...if I left her a 5 star review on Google. She there I went. She stated she wanted her own store - store manager, and reviews would be the quickest way to prove she was ready. Well she aint!! I am very glad she is no longer at the local store I go to.*originalId like to take the time to rave about Jay B. She went out of her way to help me when she seen I was frustrated. A problem I had been trying to resolve for over 3 days was fixed by her in a matter of 15 minutes. She took the time to listen to my concerns, get my proper information, address my issues, all whole being respectful. I was ready to return my phones and find another provider. But Jay came to the rescue. I appreciate managers like her who care about thier customers and give wonderful customer service.Thanks again for stepping in Jay!

Thank you Cexar for your patience, and outstanding customer service!!! You definitely made my Mamis experience a GREAT ONE, thats the best a daughter can ask for.

Prefer not to go to the store for the long waiting time. Will continue to go to the new store on highway 146 where I can get in and out. With great customer service.

I was attended by Frank and Daniel and let me tell you what, I never felt so CHEATED ON.I go in to buy a phone for my daughter and as the deceitful sellers this two are, I was lured into buying a new Samsung tab 4, I was promised a free tablet as long as I would keep service for 25$ a month and 2 years commitment . I was like (sounds like a deal)Little to my surprise i was LIED TOO! IF IT was not for a random text from TMOBILE I would have not been able to return this device in time with out being charged the FULL PRICE. On top of this I was still charged a restocking fee of 75$ (wich I was told 50$)Yet another lie, then the representative was giving me all kinds of misinformation, really wasting my time. By saying I must call to deactivate my service on the tablet, as I get home I get customer service and I was told to go back to the store and have them to call them and they must cancel, so there I go wasting time going back to store. My last time comming to this store.. BEWARE OF SCAMMERS PPL... NOT ALL ARE BAD BUT EVEN THEIR MANAGER JOSE DID NOT BOTHER TALKING TO ME...

Has worked great for me and my girlfriend. We have the 100 a month for two lines of unlimited everything. Reason some people have trouble with going to this store is its a very busy location.

All employees were very helpful and knowledgeable. They got to me very quickly.

Even on black friday i got out pretty quickly.

Treated like a second class citizen for daring to ask for further information regarding available plans. When pressed, employees become confrontational, condescending, and dismissive. If youre the type of person who likes thinking your $700+ dollar purchases through fully, stay FAR away from this location, and possibly t-mobile as a whole. If theres no available price list then you know something shady is happening on the back end. Ive been a t-mobile customer for more than a decade, and the cold shoulder I received from Jay in this TMobile location has made me second guess my loyalty. To be quite honest, I dont understand why TMobile wastes money on stores which provide nothing except a liability and a source of discontent for loyal customers, while not being able to muster any iota of reliable pricing or service information other than word-of-mouth from obviously ill-trained new employees and their aggressively non-customer-focused managers.

HORRIBLE! Nothing but lies and crooks! I should’ve stayed with Metro PCs with a consistent bill. GO TO SPRINT OR AT&T not T-Mobile!

Worst T-Mobile store ever Hugo signed me up for a plan I didnt even tell him I wanted and now I longer have my unlimited plan I am beyond pissed he even said he would fix it back and there is no way of getting a grandfather plan back that I had I was told! Dont trust these people at this store they dont even know what they are doing!!

I love this store,my service guy is magnificent thank you cesar

The doctor informed me of what I needed to do and I didnt have to get an unnessary root canal. The staff was very nice.

By far the best Tmobile I have gone into the reps are very knowledgeable helpful and got me the best deal possible will be coming back to buy from them

Sooooo..... I went into the location on garth behind chic fil a this morning to ask some questions about my Wi-Fi box. A representative named Savannah began to help me. Another representative named jay (female) joined the conversation. As I was asking questions on the problems I was having, jay kept interrupting me and was directly rude with me. One of her statements were Im not asking you, I am telling you in a prissy manner. This behavior is unacceptable and should not be tolerated at any time while representing a franchise. Her demeanor was very disrespectful and unpoliet.

So I am not one just post negative comments on ppl without giving them the opportunity to fix the problem. But this needs to said DO NOT TRUST WHAT THEY SAY! I have been with tmobile for over 15 years. Only recently have I issues. I bought a new phone and was told promotional seal if you bought new phone you get screen and case for free included in price of the phone. Oh course month later you see that its not Free. So I give them opportunity to fix the problem but just outside the 14 day return policy. But here is kicker the dude lies, I believe his name is T. He tells manager that he never said that. I am naming all the people in store that was there that day. Even try to tell me that reason why get case through tmobile is that you get warranty through case company for the case. We all know that no matter where you buy case they all offer lifetime warranty. So advice here if you want honesty and assurance when buying a phone. DONT GO HERE! Tmobile is good company but people like him and manager who had opportunity to make it right make good companies bad.

These people are frauds, went in just to pay my bill, mind you they were all busy I was waiting for about 20 mins. No one said “I’ll be right with you” nothing just ugly looks. When I got to pay my bill finally and left they went on my account and changed my insurance, to a higher one Just so they can get the commission for SOMETHING! lol I wouldn’t even go here.

Got attended fast and in a proper manner. But they didnt have the phone we wanted.

Don’t remember who helped me but I added a line to my account Received a “free” phone and now I look at my account and the phone is still being charged ($200) but in monthly increments.The service itself is mediocre at best, rarely get signal.But the fact that they just keep lying to customers about “free” products.This place and their sales representatives are a joke.

Horrible customer service. None of them knew how much down payment I needed for an Iphone plus on a jump plan. I called customer service and got transfered 4 times to 3 diffrent countries and never got an answer.

I switch from sprint and they made the switch easy

False advertising and very rude employees and T-Mobile will never get my money again

This Tmobile has never been this slow on Saturday and they only have 3 employees on floor?? Whats that all about?

They tell you one thing and turn around say another, terrible customer service. Probably the worst tmobile store Ive been in.

The wait takes forever, the staff is rude, especially the managers. the place is dirty they never have anything in stock and its too far from my house, but even then I rather drive to Pasadena to a tmobile and get better service

They were so helpful!

The guy who help me out alot ... 😁👍

There to expensive and never return my phone calls

Bad customer service & dont tell you what your really getting into. Was told something was free (asked several times if it was free or being financed to make it free today) just to get me to get it. Then get home & see it was in fact financed with lots of added things I didnt know about, insurance I did not ask for & a high data plan I didnt ask for.

Great Service! Andreas is awesome!!!

I love this place.

Helpful knowledgeable sales help

Slowest service ever! 45min wait to pay my bill!

Terrible processing slow...music played in there while waiting was derogatory an unbearable.. Never wanna go back to this location

They r fast in their

Sales person argued with me about why I should get insurance when I told him that I would rather not have the extra $15 a month.

⌚...SAYS 11 OCLOCK NOT 12PM ON SONDAYS.

This is terrible store, dont go there ! The woman manager was very rude to us.

Cexar thanks for your time today:)

Never have the phone Im looking for.

Very condescending girl in there. When asking her about product replacement she thrust a post a note in hand and said to call to them. we dont that here.

Great business place

Great customer service

Good Deal

Not good sevice

They helpful

Love it.

Very busy store, need bigger store.

Ok

Really bad costumer service

A++

Very enjoyable and excellent

I went and got an iPhone for my son and I kept paying for it, well, they gave it to me leased (rented with option to buy), that was not my deal, I realized when I organized my expenses, it is a disappointment that they do this to you, because thank God the phone is clean, but what if it gets damaged ...? (I bought him insurance), there are problems here in this store and you who gave me this service ...Look at the customer first ... not your cumbersome interests, you feel like the head of the store and I who looked at me very naive (according to you) I can run you ... if it is not that they already beat me.WATCH WHEN YOU GO TO THIS STORE.

Upsetting. Shouldntbeen charged 30

8v