Staff is very friendly and knowledgeable. Fast service and great pricing. I highly recommend this service center!
We are the original owners of a well maintained 2012 Cadillac SRX, logging close to 200K miles. In the past, whenever the vehicle needed maintenance outside of regular oil changes we sought the services of Hilton Head Cadillac in Bluffton. Recently, we noticed a loud vibration coming for the front of the vehicle so after some research and reading several positive reviews we decided to give Auto Care Center an opportunity to repair it. From the point they diagnosed a bad wheel bearing to the finished repair, they were extremely professional, onetime and pricing was extremely fair. They even allowed us to bring our separately purchased ACDelco wheel bearings for installation. Without any hesitation, we highly recommend Auto Care Center. We intend on returning shortly in order to have them replace the rear wheel bearings and give the vehicle a complete overall inspection. Again, highly recommended!
Super nice people. Had my alignment done in a little over a half hour.
Great staff, great service, great price & awesome messages on the sign!!!!
The staff was friendly and professional and the repair came in under the quoted price. Excellent service.
Went for the 1st time yesterday..I will be going back if I ever need any work!
Very professional and very honest.
I love auto care center. Theyre always very friendly and helpful. Reasonable prices and they take good care of their customers! I havent been able to find a better place! If I could give more than 5 stars I would!
These guys are great more than qualified to work on any vehicle and their prices are always more than fair if you need to have work done on a car bring it here you wont be sorry
Been here twice. Fast service and im pretty sure I didnt get ripped off.
Quick efficient service included a bid on future service. This is where we got car work done.
I recently purchased an older model jeep grand Cherokee and I wanted to get a few items repaired on it so I took it to the Firestone Auto Care in Beaufort SC. I work out of state so I figured I would get the work done here instead of waiting until my job was done and have it done in Beckley WV. Turns out the jeep I purchased had a laundry list of things wrong with it and I was sweating it thinking it was going to cost a fortune but the service mechanic who took on my jeep got the repairs done and in a timely fashion at minimal cost to boot. He was an absolutely awesome fella who is a Lynarnd Skynyrd fan, same as me lol. Seriously though my jeep is rusted and very difficult to work on but he got serious with it and got it done right. He saved me an substantial amount of cash which I know would have cost me an arm and a leg if I had taken it to anyone else. So I most definitely would and will promote Firestone Auto Care to anyone needing repairs or even a simple oil change. Theyll have my business for sure😃
This has been the second time I have taken my car to Auto care on Parris Island Gateway after having a bad experience at local dealerships. They are honest friendly and trustworthy. They never have a problem looking over the list I get from the dealership of things that are “wrong” with my car. They will explain what things are and why or why not they are in good condition and what I need to do or what they suggest. I will forever be grateful for Lisa who is alway honest and open with me. I have found my little car shop in Beaufort and will never go anywhere else♥️A huge thank you Lisa and all the staff for all the hard work. I’ll send everyone your way!
We have done business with these people for years and can’t think of a time we were dissatisfied. outstanding traits are “no surprises” and punctuality. Excellent communication. We are also pleased with their air conditioning repair shop.Scott and Lee Shaffer
The people there really care about you and your car, especially Lisa! They can be trusted.
Super friendly, professional, helpful and affordable!
Amazing service and people!
Great Value, Great staff
On 28 May, a mechanic in Ridgeland supposedly fixed my rear brake light that had been staying permanently on. I say supposedly because I drove my car back to my friends house, about 3 miles and I didnt drive my car at all again until 1 June when I headed to Beaufort and my car had trouble getting to 40 mph, then to 50mph, and to 60mph, etc, and it was making horrible noises. It eventually started to run ok after a while of hellacious noises. I had breakfast with a friend in Beaufort and then after leaving the restaurant, the same sorts of things started happening again with my car but this time to the point that it was SO bad I HAD to pull into a parking lot. Then the car wouldnt go in reverse, and then it wouldnt even go forward. Thankfully my friend recommended Auto Care Center to me. I attempted to get the 1.9 miles from where I was to there but with 0.9 miles to go, the car wouldnt budge. Then a nice man in a van AND a Beaufort County Sheriff tried to push my car to the shoulder but it wouldnt budge. They both said it was probably the transmission and the brakes being totally stuck. I was sitting in the car, just talking with the sheriff about things we had in common, waiting for AAA to come. This lasted for about 45 minutes. I had a feeling that my car would start again so I asked the sheriff if he would follow me the 0.9 miles to Auto Care Center and he said he would. I finally got there and living in Miami Im not used to such nice customer service. Lisa at the desk was SO nice and polite and patient and listened to my whole story. Then John checked out my car and determined that when I had taken my car to a place in Ridgeland, when they were installing the break switch, it was adjusted too far in, keeping the break pedal applied, which probably also means they didnt even test it out to see if they had positioned it correctly. John didnt charge me anything for what he did, which I assume was adjusting the break switch properly, which is what the place in Ridgeland should have done. I wanted to PayPal or Venmo them some cash because, wow, how nice were they, Lisa and John, great humans! They said no. Luckily I had some cash on me to give them. Very nice, honest, and patient people. Would highly recommend. Now waiting to see how the credit card dispute with the place in Ridgeland goes.
$50 to extract a “broken” bolt that they broke while working on the car. The bolt in perfectly in tact when given to them. Rude manager. Overall terrible experience.
Called at 12 one day and spoke to a man, I received a quote for $250 and he wanted to know when I would come in. I told him I would have to call back after checking with my husband. Called back at 3 the same day, spoke with a woman and I told her about my previous convo and she wanted to check my quote, she quoted me $330 and when I asked for a reason she wouldnt give one and did not check with the other staff members to see if they remembered speaking with me. I have a 91 manual trans f-150, whoever spoke to me earlier would have remembered. I got a lower quote elsewhere and their phone service is excellent.
Called and made an appointment, walked in and waited at the desk for five minutes. Three people behind the desk were answering the phones, yet not one of them said hello or how can I help you. Completely disregarded me, so I walked out. If you dont have time to deal with a customer who already has an appointment, you shouldnt be taking on more. 1 star for lack of customer service.
The work was done properly, and the price was as quoted. I felt confident of the mechanics, and their abilities. I had my entire exhaust system replaced on a classic car.
Very friendly and fast service. We can in from out of town and the car broke down and the replaced the alternator in less then 12 hours
Waited for 1 hour and a half for no service. Because the main mechanic wasnt available. To run a simple diagnostic.
The BEST auto shop Ive dealt with, EVER. Total Professionals, and the fairest prices! Chuck is really impressive. The customer service is unmatched. I trust these guys completely.
This crew is in it for the long haul. The office staff are very educated in auto mechanics. Reliable and reasonably priced. They get it right
Great service and good prices
Great people! Very nice and got my Chevy Astro back on the road quick. They know what they are doing for sure!
I tend to work on my own vehicles; however, if I need the real professionals, this is the only mechanical shop in town I would bring my vehicle to. Lisa, John and the staff are the best.
I cannot say enough good things about this business and its people. I found myself in the Beaufort, South Carolina area and my rear brakes were metal on metal (wifes car and she had a co-worker tell he to only do the front brakes). Knowing that before travelling back to Ohio we needed to get these fixed, I started looking for a shop. I believed you couldnt trust online reviews because of companies doing their own. So, in my mind this became a crap shoot...boy, did I get lucky. As I sat waiting for my ride, I overheard 4 other customers that were referred to this shop. One by another shop that couldnt do the repair, one by a car dealership and the others by random sources. Not only did they do the repair extremely quickly and correct, they treated me fair. They had an out of towner that was thinking he need new rotors, pads and possibly calipers. No. They were able to turn the rotors and put new pads on. The cost was about 1/4 I thought it would be and the Customer Service was exceptional. I have already told several friends that travel to the area to keep their number in case they need something and I now have a shop I will always look to when I need something and I am in the Beaufort, South Carolina area.
Great experience, wonderful service, very polite and very good prices. Brought our truck in for timing belt and water pump replacement. Dropped it off one morning and picked it up the next evening. They were very accommodating as it was our only vehicle at the time. They waited a few minutes past close for us to come pick it up since we were running a little late, a friend was giving us a ride. The truck runs better than it did before and they even fixed the annoying belt squeal the truck had when it first starts!!! Super happy customer, truck has 200kmi on it and it runs whisper quiet & smooth. GREAT shop, highly recommend them!
My friends truck needs fuelpump replace and they have charge her outrageous.Fuel pump and fuel filter replacement is $651.00.I think that is too much,that includes the labor.I would never go in that place and I dont recommend it to anyone.Fuel pump and fuel filter doesnt cost that much.She was charge I think $439.00 and the was $255.00 I can understand the labor they charge..and of course shes a woman.
The customer service in this shop is nonexistent. Girl at the desk slid a piece of paper across the desk with the key after we had no work done with no words so I assumed were done here. I also asked was that it? I figured the shortness was because we werent getting work done anymore. My husband dropped the vehicle off and said there was attitude then.
Excellent service, stand by their repairs, and extremely easy to work with to fix difficult repairs.
I have been taking my vehicles here since 1989. When I cant fix an issue myself, the Professionals here do it, and at a very good price. I am Thankful for The Auto Care Center as they provide a service that is hard to find anymore i.e. they fix what is broken without the attempt of phishing you up with some extra bogus repairs.
IM a senior citizen who owns a 25 yr old vehicle and Auto care has kept my car running for years. The staff and customer service is top notch !! I trust them completely with my vehicle !!
Excellent in every way, 20+ years customers.
I have had the worse experience of my life with this Auto care center. They had my vehicle for over a month and half to have a gas tank and lines switch out. Just last Wednesday they told me it was ready. I left and head towards the air station my truck burst into flames and burn down. And they said its not theyre fault
Great service, saved me alot of money!
Excellent service and actually cute a check for charging me for something that I did not receive!!!!! I will definitely use them as my go to mechanic!!!!!!!
Fixed my diesel truck
Went above and beyond. Great service and quality work!
I find them to be honest andreasonably priced .
Always friendly and satisfied with the job.
Great service and honest people.
Solve all our problems.
Always excellent service.
Reliable so far.
Great friendly experienced
Great