user
Nissan Service
Bedford, OH 44146, United States
Appearance
Nissan Service

Comments
Ja
Review №1

I HAVE NEVER EXPERIENCED SUCH INCOMPETENCE & DISREGARD FOR MY TIME. I went in for a regular oil change/tire rotation and a New Back Passenger Side Tire....was done about 2.5 hours later. Later that evening I come out to see a totally flat tire...YES THE NEW TIRE THAT I JUST BOUGHT. There is something just not right about this....the tire is NOT on the rim correctly at all...WTH....Now Im up waiting on AAA until 1 AM. Of course I took it back to the Bedford Nissan, where I had to wait ANOTHER 2.5 for them to fixed what should have been done correctly the first time. I got a simple apology and sent out the door. No Compensation for my time AT ALL.....WHAT HAS HAPPENED TO THE AMERICAN CUSTOMER SERVICE I GREW-UP WITH....?????? ITS NOT AT BEDFORD NISSAN....ROLL THE DICE IF YOU WANT TO.

Am
Review №2

I have nothing but bad customer service on multiple occasions with this place. The service manager was rude, spoke over me, lied to me and made me wait 3 weeks just to tell me they couldn’t help me. I don’t feel I would have been treated this way had I been male. The service technician who worked on my car was very friendly and I appreciated him. But on multiple occasions the service manager was just so rude. All I was looking for was for someone to say they were sorry and there was a miscommunication. Instead the talking over me just infuriated me even more. Might I add the vehicle was under warranty and so I truly feel they were in no hurry to accommodate me as I was not technically a paying customer. Never again will I go here and I’ve been a Nissan customer for 10+ years

Ke
Review №3

The guys there took very good care of me and my vehicle.

De
Review №4

Execulant customer service, i was greeted as soon as I walked thru the door. Sheldon was wRm and welcoming. Car was repaired and I was on my way within a reasonable of time. Thank you Nissan service Department of Bedford

Si
Review №5

Theyre just great, all around

Za
Review №6

Jarrod from the service department really helped me out when I was in a bind. Couldn’t have asked for any better service.

Ca
Review №7

Good service and friendly

De
Review №8

Outstanding job like always!!

Ap
Review №9

Excellent service department.

Al
Review №10

My car door was damaged on the drivers side and I called to report that it had to have occured while on the lot. I know that servalience cameras should be able to detect whos at fault. I will not give a rating at this time but I have nothing negative to say, I would like a response.

Ja
Review №11

Youre treated like a star when theyre waiting for the sale to be finalize. After all the paperwork is signed I was treated as a Black man without good credit. This will be my last year with dealing with Nissan of Bedford.

Am
Review №12

Great dealership, great service department, friendly and knowledgeable staff.

Ra
Review №13

Friendly service and quick

MA
Review №14

I’ve made two appointments within the last two weeks and each time there was no record of me making one. On top of that nobody wanted to help when I got there. Terrible service.

Information
2 Photos
14 Comments
3.4 Rating
  • Address:Bedford, OH 44146, United States
  • Site:https://bedfordnissan.com/
Categories
  • Auto repair shop
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations