When we initially contracted with the store and availed of their design team to design our bathroom all was well. The design was approved and the tiles ordered - the tiles took a while to arrive, which we were prepared for. On delivery, we noticed that all the tiles were not delivered and ​had the ​remainder delivered. ​Following the design we had the tiling completed, but found that almost half the tiles were left over​. ​ ​Sharing pictures of the bathroom with the Manager, we​ questioned as to why​ we had 10 boxes of tiles left over and why​ so much was ordered in the first place. They have no answers for us. The company continues to ignore our emails. We asked that the tiles be returned since we had no need for them and they were ordered by the store and not directly by us. No answer​​. Highly unprofessional.

The showroom is amazing, especially due to their excellent staff, and many unique products.Its also great to have everything in one location. I received everything on time!

My whole house has all Kohler products. One bathroom has have a purist shower system. The trim push-button diverter, which smoothly transitions water from the showerhead to a bath spout keeps falling down. I had a plumber fix it twice(cost me several $$) but it keeps falling off. This is a very expensive set but disappointed that the product performance is not up to par. Any help in this matter will be appreciated.

All staff specially Alyssa Flores have been very helpful and respond promptly to questions.I highly recommend this team to anyone doing any remodeling at home or a new project.High quality products and high quality staff

Excellent attention, very good service and delivery was just in time. I will certainly continue to use their services

Excellent customer support and help along the way. Iris Kramer went above and beyond to make sure our bathroom had the best from Kohler.

Bethesda, Maryland location:The showroom is amazing, especially due to their excellent staff.Design Consultant: Amber Nelson has been wonderful. She has been very helpful, talented, and knowledgeable. Ms. Nelson has answered my questions even before I know what I need or want to know. She is very patient and understanding.Its also great to have everything in one location.I appreciate and love the Kohler/Grof approach.

What a pleasure to visit your shop for the first time and be helped by Alyssa Flores. She was great at explaining the delivery process for our small purchase because she checked the company inventory to let us know that one of the items wont be available until July. Her style of assistance is just not available from the big box stores or from the other higher line stores like Ferg**. Sincerely, JAH

GROF has highly trained Design Consultants willing to support you seven days a week, they have Design Programs for Homeowners and Trade partners and a very interesting rewards program.I particularly love the one stop shop concept that you find when visiting their store, where you will literally find the best products on the market in terms of design and quality with full guarantee.Excellent option for homeowners looking for a luxury experience and for designers, architects, builders and remodelers looking for positive and sustainable alliances.

At inKonnect, we are glad to work with this excellent Store World Model of perfection and luxury. Thank you all to the team. You are the best guys.

Beautiful showroom and products. Very knowledgeable staff.. many unique products for discerning clients

Rsponse and assistance I have been given related to problem I have with a leaky faucet, for parts and repair, was quick and explanatory. Thank you for your help.

Outstanding showroom and service! Emre was fantastic. He knows all the products well and answers questions happily. Ill return to buy more from them soon.

I was able to get a same day appt. Emre spent 2 hrs with me as I climbed in and out of tubs even though this item is for a house in another state. He helped me think through the process of my limitations and desires to make a happy choice. I thank him wholeheartedly.

Very flexible stock in the store. Great showroom. This team has many options to choose from

Amazing location with super friendly and knowledgeable staff. High quality products and welcoming environment.

Emre did a great job helping us figure out exactly what we needed. Delivery was quick and smooth. We would work with Emre any time on another project!

Our salesperson, Emre, could not have been more helpful. And the fawcets and sink bowls we bought are perfect. Kohler is a great company.

Best selections and service.

The best place to buy kohler

Excellent attention!!. I bought several things to remodel my bathroom and I loved them. 100% recommended.