These are great people to deal with, professional and customer oriented. Spencer was most helpful and took good care of my wife and I. Will definitely buy there again.
Super easy, pleasant experience buying a new mattress with BlackBerry Mattress. We love our new mattress. Delivery guys were great and brought our mattress and delivered it within 4 days of buying.
Mark helped us at the Boone Mall location to find a good fit. He sent us away with paperwork in hand to compare brands/costs for our top options. We really wanted to keep our business local, and after some online research felt the deals at Blackberry were fair and comparable.We even bought during a recent sale event and saved more. Quick delivery and set-up service by some very nice and professional fellows, made it an overall great experience. Enjoying our new mattress very much!
We wnet into Blackberry in Boone to look for a new mattress for our Sugar Mountain rental. Our current mattress was too hard for me and caused pressure points. I took their little quiz to determine what type of mattress I should purchase.We were professionally and pleasantly greeted by Rebecca and we explained what we were looking for. She took us to the Nectar Classic, and then a few other mattresses so we could compare.We chose the Nectar and were told the mattress was already on order but not reserved for anyone. Delivery ETA was end of September. Since we were leaving Sugar at the end of September we asked what would happen if it arrive after that date. Rebecca assured us that we could get a refund if we could not arrange to let their delivery people into our unit.Well, I received the very best surprise on August 17, that mattress was in and could be delivered on Friday or the following week.I was anxious to get off the hard mattress and agreed to recieve delivery betwwen 2 and 4. At about 11:30 a very pleasant delivery man phoned to say they were running early and would it be convenient to deliver earlier? If not, that was okay. Well of course we were fine with it.Two men (I am sorry I didnt get their names) hauled away the 2 piece boxspring and our old mattress very very carefully. Then set up our new bed. They told us it would not be completely inflated for 24 or so hours. Even th first night it was so comfortable, and by the second night it was fabulous.We received a bonus of mattress pad, sheets, pillows, all microcrobialr, which basically does not harbor germs.My husband even commently on the professional, pleasant, and careful manner in which our old mattress and new mattress were handled.We would recommend Blackberry in Boone for their istening, guidance and professionalism.
My husband and I were fairly sure on what mattresses we wanted to look at. Brandon was extremely knowledgeable and was able to help us narrow down our decision. We are looking forward to receiving our new mattress. Thank you Brandon!
Had a wonderful experience shopping with Marc at the Foscoe location. Went with a Tempur-Pedic with adjustable base and love it. Bought from Blackberry 10 years ago and will continue with them for all our bedding needs.
Very good experience with them. They carry all very high quality merchandise. Rebecca was extremely helpful.
Wonderful experience!! Rebecca was a delight to work with. Very knowledgeable of the products. We are sleeping well again!!! Thank you!!!
Knowledgeable and helpful staff. Delivery was on time. Deliverers where efficient and helpful. So far mattress is great.
We ordered a Stressless sofa from Blackberry Creek Mattress and they were amazing and so helpful answering all of our questions! Becca and Mark are great and I definitely would recommend anyone to purchase from them!
Love the folks who work at this store, not to mention the incredible beds we have purchased. They are professional, helpful and have a great selection of beds. We are repeat customers.
Best professional, personal & local business! Purchased our 2nd adjustable bed & protector from Brandon. He had our record of the first purchase so we didn’t have to select a different brand, just size of the first one he sold us last year. Our guests at the Beech Mountain home will thank us!
Rebecca was so knowledgeable and very helpful in me making a decision. Thank you!
Blackberry Creek Mattress offers a variety of mattresses that gave me an opportunity to try out and find the perfect one that suited me. The salesperson was friendly and helpful in choosing just the right mattress. I also purchased a headboard and frame. Delivery easy and timely. The crew who installed the frame and mattress were courteous and professional. I recommend visiting Blackberry Creek before you purchase a mattress!
Blackberry Mattress was great today. We called for a mattress for our guest room and will have it delivered in 48 hoursPatrick was very helpful and informativeI would definitely use them again
We were very pleased
Marc and the team at Blackberry are great to work with and have quality products and excellent service.I would highly recommend them!!
Rebecca was excellent, very knowledgeable and helped us with a tough decision!
Easy, quick, next-day delivery. Highly recommend!
Marc was amazing to work with... didn’t lead us to spending a bunch of money ... just great bedding!!! Highly recommend this store!!!
Brandon was very knew his inventory and was able to steer us to the bed which met all of our requirements. All of us wore our masks and maintained social distance. The experience was very positive. Highly recommend.
Patrick at the Boone Mall store was very helpful and the delivery from the Foscue store went smoothly.
I was very pleased with the delivery of my boxsprings and mattress. The two young men were on time, courteous and very professional. I’ve been very comtent with the product and service of Blackberry Creek Mattress over the years. Thank you.
Marc was an excellent representative of Blackberry Creek. He was patient, informative, and helpful in leading us to choose the right sleep options for our needs. We could not have had a better sales representative. Blackberry Creek is an excellent place to shop.
We have purchased mattresses for 2 rooms and box springs for another from Blackberry Creek. Each need was very different, and time critical. The people there were extremely helpful in getting us exactly what we needed in a timely manner. In one case, our guests were arriving the next day! Great selection and personal service.
They could not of been more helpful when picking out a mattress! Working with our schedule to deliver it and even the delivery guys were super nice!Highly recommend!
Staff was helpful and friendly. We found just the mattress we needed and they delivered &set it up for us . They have our future business. Thanks for the great service.**Have now purchased a 2nd mattress from Blackberry Creek Mattress for our rental unit. The company is very easy to deal with and they delivered and setup the new mattress set in a very timely manner. This mattress I ordered over the phone from FL and Dylan was very helpful in getting this long distance purchase made. Thanks for your good service Dylan!***
It was a very positive experience and a pleasure to work with the entire staff. The pricing and the product are excellent. I highly recommend them.
My husband and I recently purchased a mattress at the Foscoe store. Everyone was extremely helpful and helped walk us through each type of mattress to make sure we were happy with what we bought. They helped me on one visit, then my husband on a separate visit which meant alot to us. I highly recommend buying from them and supporting smaller businesses!
It was such a pleasure to work with them. Our sales guy was very helpful and took the time to explain each mattress we tried out. They delivered on time and was so polite. I definitely would recommend them.
They did just right by us. Very nice and helpful people. Wide range of mattresses. We fell in love with an adjustable bed. We went to another store to see what they offered. Blackberry prices and credit offerings were vastly superior. We Love our new bed!
This is the second time we have used Blackberry Creek Mattresses for our rental property. Very pleased with the products purchased. The salesman was extremely helpful in providing us with pertinent information while making our selection. Delivery was delayed a day due to snow (totally understandable). Will continue to use this company in the future for our needs.
We bought our tempor-pedic mattress there and had a totally positive experience. All of our questions were answered and the experience was friendly and relaxed. I hate pressure when purchasing, and there was none. The selection was good and delivery of our mattress was prompt. We will purchase there again.
Excellent and highly knowledgeable staff. They know every product in their store and will help you identify what is right for your needs. They will spend as much time as necessary with you finding exactly the right product--Marc Young spent 4 hours with us and tirelessly answered every question we had. The only drawback came during delivery, when we were not notified until the scheduled delivery date that some items were back ordered. However, the delivery and sales people sought to ensure that later delivery was flawless.
Needed a mattress quick. Very much appreciate the fact that I was not oversold by staff!
I purchased a king mattress and box springs this time. Marc, like all of the sales people we have dealt with, was very helpful but not pushy. This is the 7th set of bedding we have bought in 2 years. We have been extremely satisfied with our experience. We even had one mattress that we had a warranty claim on and they were very responsive in solving our claim. I highly recommend them if you need bedding.
We found exactly what we were looking for at the right price, thanks to Marcs help. He provided excellent customer service. The whole experience was easy and pleasant. We will definitely be shopping here again and highly recommend to anyone looking for a mattress.
Just wanted to add another 5 stars to the ratings. These folks know their products, and of course their products are high-quality performers. The sales folk are low key and knowledgeable. They are not sleep experts or back experts, but they know how their products address sleep and back problems. You can can never know about service, but in my case delivery was prompt, setup was neat and complete, and my house was left intact. Plus the delivery folks were also friendly!
We were greeted immediately and taken right to the mattress we were looking for! Rebecca listened to our requests and knew which mattresses would fit our needs! The delivery was on time and professionally done. Well definitely shop here again!
We were very impressed with the guidance, information and service we received from Marc Young in our shopping for a replacement mattress. We are very happy with the Stern & Fosters mattress we purchased from Marc. The delivery of the mattress set was as promised and the set up was handled in a very professional manner. Our overall shopping and buying experience at Blackberry Creek was outstanding and are very happy with the mattress.
Good selection but very high prices.
Too early to tell about the mattress but Im hopeful the mattress will lead to some restful nights! Good service in the store and the delivery guys were great in bringing the old bed to another room and setting up the new one. Only negative is they ran over my flowers in their truck and didnt mention it. While the driveway is tricky there were two of them and had one gotten out of the truck to help direct this could have been avoided.
Very nice and sales person, she knew the right mattress to fit my needs.Delivery was the next day, these men were also very polite and set my new mattress and box springs up and best of all they hauled my old one away.I have slept on the new mattress for about two weeks and it is just right.Thanks for the great service!
Could not have asked for anything better, from ordering to delivery. The staff is very knowledgeable. We are from out of town, so we had some concerns about delivery. But they made it possible with no hesitation and when we arrived, everything was set up and ready to go! Thanks for a great experience!
I had such a great experience shopping with Blackberry Creek Mattress in Foscoe. The employees were available for any questions but also left me alone to test out several beds in comfort. This is the second mattress Ive bought from blackberry Creek and Im very satistified!
Excellent service. Sales staff was very knowledgeable and helpful in helping us decide on which mattress to purchase. Delivery was prompt and excellent as promised.
Blackberry Creek Mattress is wonderful to deal with. We had a small issue with a past purchase and Mark took care of the entire warranty process for us. We highly recommend this business for all of your bedding needs.
Great service, excellent selection, staff is well informed. We have used Blackberry several times and have always been delighted. We highly recommend this business.
Bought 2 mattresses and an adjustable pedestal. Excellent quality! Service was good. They even threw in some extra goodies!
This is a double review. I bought a new mattress from the Foscoe store back in July which was my third bedding purchase from there. I noticed the chairs and decided to try them out. So glad I did! I love my new mattress and the chair and ottoman too. Both deliveries were on time as promised. Shopping at Blackberry Creek Mattress was a pleasant experience and they definitely earned my recommendation!
Great experience! The staff really know their business. They have wonderful customer service and they treated us like family throughout the process.I’ll do business with these guys again.
Great friendly and professional in store staff. Great selection of mattresses to choose from. The delivery team were very professional and friendly and was sure all was good before they left. Recommend Blackberry Creek Mattress for your mattress needs.
Extremely great customer service. Patrick answered questions after initial contact by email and by phone. Always prompt and professional. We love the Stearns and Foster mattress set.Delivery always makes me anxious but these guys took the time to note hanging light fixtures, pictures, and other obstacles before starting in with the mattresses. Delivery was flawless.Would definitely use Blackberry Mattress Boone Mall again. Check out their pillows also.
This team was great to work with, offered us excellent options and guaranteed satisfaction with your new mattress set. Excellent team and mattress selections. Highly recommend buying from Blackberry!
BlackBerry creek matters has great quality at an affordable price.Associates there are also among the best in town attend and great service, especially the fact that they are will to get you quality at a price that won’t hurt your pocket!Thank you team for all your help, I will recommend to anyone in the area who is seeking quality at a great price and great service.
Very pleasant staff and an all around pleasant experience! Financing available and very quick. From the time I set foot in the store to the time the bed was delivered and set up was all good and follow up communication has been exceptional! So glad I purchased local!
Just bought 2 new mattresses and had excellent service at Blackberry Creek mattress. Rebecca Haley helped me and couldn’t have been nicer. Delivery time as expected and efficient service. Thank you!
I purchased Stressless home theater seating from Blackberry. Very pleasant experience and delivered right on time. The price was also very competitive as I did shop around a bit but always prefer to buy local if possible. Im picky but cant find any issues with my Blackberry Mattress experience. All good.
I was very pleased with my experience at Blackberry. The salesperson was informative, but not pushy. The delivery went as scheduled with no problems. Ive been sleeping peacefully for a week now. :)
Excellent service! Marc (our salesman) was not pushy at all, just very informative (we like that in a salesman) and our mattress was delivered when they said it would be! We are very happy!
I recently needed a mattress quickly for a rental and after shopping around I called Blackberry Creek and was able to not only take care of the entire transaction via phone but have the mattress delivered the next day at the exact time I needed it. Delivery was perfect and the bed was installed and packaging taken away! I even got cookies!!! Strongly recommend Rebecca and the team at Blackberry Creek.
We needed to replace our king size bed and made a big mistake and ordered a mattress in a box online. Luckily, we were able to return it and decided to do the right thing and buy local. Boy are we glad we did!! Rebecca at the Foscoe location was extremely knowledabe and so much fun to work with. We are in love with our Stearns and Foster adjustable bed!! AND...when one side of the double twin (King) mattress was not quite right for my back - they replaced it free of charge with another mattress. We were so happy with our purchase from Blackberry Creek we went back the next year to purchase a new mattress and box spring for our guest room. Dont make the same mistake we did - go to Blackberry Creek first. (Also - they give back to our community by donating to Spirit Ride Therapeutic Riding Center - please give your business to companies that support their own local community.)
The young lady that helped was very pleasant. We told her what we needed and she was very helpful,didnt try and sell us something we didnt need. Delivery was amazing, the same day.I would recommend them to everyone.
We are so happy with our new Posh + Lavish mattress and topper! Thank you Marc Young and staff. Blackberry Creek Mattress offers great products and excellent customer service. We will definitely be a repeat customer!
Its the BEST! We got the Posh and Lavish and we feel, well, posh and lavish! Its a wonderful life when you sleep on a great mattress. Heading back in a couple of days to get pillows.
Such friendly and prompt service. We Bought 7 mattresses for our vacation home. They delivered the ones that were in stock the same day. Great prices and quality mattresses!
We needed a mattress for our summer home. The salesman (Jesiah) was friendly and knowledgeable. He offered to deliver the next day. We had a tight schedule with kids in camp and tennis lessons. We asked to have the mattress delivered to our Beech Mt home at 3pm. They were in our driveway at 3pm on the dot! Impressive for a truck mountain delivery! The two man crew were friendly and in and out within ten minutes.I would highly recommend Black Creek Mattress to anyone in the high country! Great experience.
Excellent customer service. Excellent prices. Staff very knowledgable!! We purchased our mattress and they promised delivery the very next day. We are extremely satisfied. We have a second bed needing a new mattress and when we are ready to purchase our 2nd mattress, we will purchase it from Blackberry Creek Mattress on Hwy 105!!!
Very nice to work with. Really takes pride in making their customers a priority ...
Great customer service. Good prices. They were very helpful in making a decision, not pushy. Helped us make a decision based on our needs, not what they wanted to sell.
I used to deliver here. They treated me very kindly. Super nice people and the scenery on this area is beautiful. Close to Grandfather Mountain.
Terrific business. Excellent service. Quality products. Prices very good.
We needed to order a Tempur-pedic bed for our new cabin and was able to work with Mark on line and over the phone. Received an accurate quote immediately. We ended up going into the store to order, because our mattress was no longer in production and we wanted to try the new product. The total ease of doing business was terrific and no pressure sales!
We are oving our Serta mattress! Kai was such a helpful salesperson. He asked our needs and preferences and led us to mattresses to be considered. He was very knowledgeable about the product, and sensitive to our price range. The delivery guys were on time, polite and quickly got the old mattress in and our new one in place. All around great experience - thanks!
We had a great mattress buying experience at Blackberry Creek. Great customer service, good price, good warranty, and prompt delivery.
Excellent customer service; timely and accurate. I didnt know I could sleep so well. I bought 3 sets in January 2016; havent regretted it for a minute.
We are lucky to have a reputable store in our area for large purchases like mattresses and healthy seating options. They were easy to work with and helpful with service and return/exchange policies.
They were very nice and helpful and gave us a great deal on a king mattress set I highly recommend this place to everyone
Super helpful with picking out our mattress and the delivery and setup was great!
Found rhe perfect mattress and delivery was quick and easy. Marc was very helpful and friendly.
Excellent customer service and our new latex mattress is fabulous. Best night’s sleep we’ve had a quite a while!!
We are very pleased with the professional and knowledgeable service we received from the entire staff! We are very pleased with our purchases from the salespeople to the great delivery guys!
We were in desperate need of a new bed, and I am so glad we went to Blackberry Creek Mattress. Even before we went into the store, managers answered my questions via email, and provided me with quotes so I knew if I was going to be able to afford specific mattresses. When we visited the Foscoe store the sales staff was knowledgeable and helpful, providing us information on a variety of options and answering all of our questions. Purchasing our bed was easy and the delivery and set up was even easier because they delivered our new bed and hauled off our old one on Memorial Day, and in the rain, no less. The delivery guys were very courteous and quickly had our new bed ready to go.Even after the sale, because my body has had a bit of trouble adjusting to the new bed, the sales staff has been so helpful offering options to help us make sure we are completely satisfied with our purchase.I know I probably could have gotten a decent mattress from a box store or online but its nice to know I bought a high quality mattress (OekoTex Certified latex mattress with a 20 year warranty) at a reasonable price and I have a local company, that truly cares and that I can contact with any concerns.
Quality inventory and staff...knowledgeable and friendly...will definitely shop again and recommend to others!
Great experience. Very experience and knowledgeable staff. The installation people were excellent.
A truly professional operation, all questions answered, cordial and easy to do business with. Everyone from the sales mgr to the delivery crew were top notch professional.
I do not enjoy shopping for best deal - I feel very comfortable with my purchase experience and customer service from Blackberry Creek.
Could not be more pleased with the helpful service received at Blackberry Creek and the prompt delivery/set up of my new mattress!
Awesome family run business. Kind local folks. Best selection of Kingsdown mattresses.
Great service was able to deliver same day along with a quick Set-up.
Excellent customer service, very knowledgable about bedding. Very kind delivery men! Great store
Great help & knowledge from Patrick in sales & prompt & professional delivery. I have bought from them in the past & bought from them again 2 weeks ago.
Delivery guys sooo nice! Very pleasant experience overall
Great to work with. Knowledgeable and helpful staff. The mattress was for the guest room and has gotten rave reviews from all of the guests that have stayed with us.
Great customer service from Patrick in sales to Brian and Shane in delivery! Very happy with new bed,Thanks!
Very efficient visit Knowledgeable sales staff very helpful. A pleasant experience
Great buying experience!! Great delivery Service!
Great customer service and we love our new mattress!!!
Very helpful salesman was pleased all around with service and product will definitely recommend to others
Wonderful service, lots of selections, fast delivery and quick instalation. Im now sleeping like a happy baby.