Dakota was so helpful with setting me up for my new phone! she was thorough, patient, and so knowledgeable about every question i asked. she made my visit extremely enjoyable. i don’t know how much you pay her, but i’m certain she deserves a raise!

Thank you to Andrew for helping me find the absolute BEST deal in such a short amount of time. This store is awesome at customer service and being patient when I ask questions. They’re so knowledgeable about products and services that I felt 100% ready to purchase my new iPhone 12 Pro. Thank you guys!

Jessica O. Was very helpful and provided excellent service. Lifesaver thank you so much!

I have not had a good experience in this location in the last 3-4 years. No matter how simple the task is, the sales reps always manage to show their incompetence. To the point of I was scammed and ended up paying for 2 phones at the same time when I was promised that wasnt the case. When confronted about it, the employees shrugged, not knowing what to do. My advice is take the extra 5-10 minute drive to go to another location.

DakotA was the best she helped me and continues to.Thank you.

I went in to look into getting a pre-paid plan for my son as I wanted to get him off my Sprint plan. Serj Tachyon was extremely helpful. While they didnt have the phone in stock he called to another store and had them hold it for me. He set up with the initial payment and I was able to go into thevother storevin Longmont tge next and they too were extremely helpful in getting the phone all set up. Extremely impressed with T-mobile customer service. Too notch and rate to find these days!

Even though I went in to terminate my service the guy who helped me was top notch. My complaints are certainly with T-Mobile itself every time I have gone into a location the people have been friendly and very helpful.

Really professional customer service at this T-Mobile store. With the usual Fair of good selection to choose from, with a broad range of prices. And all the protective gear you need for your new phone, I used phone;( know what I mean Vern -Earnest P. Worrell)!

Just waited for 2:30 hours while 5-6 team members tried to help me out. They kept making it sound like they were helping me out. “If you just wait another 35 min” and they were doing me a favor. I mean come here if you want to wait for hours for a simple upgrade. Also the reason was they only had one computer. Like I feel an establishment of that size in boulder should have more than one working computer. Basically 3 hours wasted and still no phone.

I want to compliment Sam T for the time and patience with which he tried to get to the bottom of a non-working prepaid SIM card. I am grateful to him.

Kayleigh - store manager - excellent in customer service

I came in to update my phone and was helped by Kenzo. It was a really great and easy experience, the staff was very friendly and helpful, and Kenzo made the process of updating the phone and transferring over data super easy. He even put up with all of my mothers crazy technological questions. Thank you Boulder T-Mobile staff!

AWFUL. T-Mobile has a policy that they will not give refunds in the store unless YOU call the number. Since when is it the customers responsibilty to call to do their jobs for them? We might be going with another carrier if they fumble anymore considering this is the 3rd phone of the exact same make and model being defective and now they cannot give us a refund in store. Deeply disapponted in this business. Would have given 0 stars if possible.

Worst T-Mobile Store EVER!!!!! The store manager Kaylee has horrible customer service! I seriously have no idea how she is the store manager! Completely unprofessional! Ended up leaving with not being able to solve the problem! If I could leave zero stars I would!

Sahar Azizi and her team are exceptional. Service, care, patience are all a 5 star! I will only go back to this T mobile store for my phone needs, they are top notch!

Ask for Kenzo-- best service-- knowledgeable, friendly, patient. Kaylee also the best. They both went above and beyond and were so helpful--old fashioned good customer service.

By far the BEST T-Mobile store in all of Boulder County. Ive always been treated so well at this location. The employees are patient, kind, knowledgeable, and always so delightful to spend time with. They have always helped me find whats best for me. They are not pushy sales people like Ive experienced at other locations. I will only go to this location for my phone needs.

Saher was amazing!!! Just bought a used phone, maybe locked !! She figured it out!!! And the phone is working!!!! So we are so happy!!! So knowledgeable and sweet!!!

Ive gone to this store several times. Theyve helped me with upgrades on phones, finding the best plan options to keep my rates low, and making sure I take full advantage of the promotional rates available to me. On the most recent visit, Joe was able to get me credit for the Pixel XL phone promotion that I had been trying to get resolved for many months. I save $325 with that promotion. Im very happy with T-Mobile coverage, data speeds and rates, and this store always has knowledgeable staff available to help.

I LOVE this company owned T-Mobile store! The staff is always friendly, knowledgeable and helpful in a timely manner. And they dont make you feel like an idiot for asking stupid questions!

So helpful! I love Tmobile!!

My girlfriend and I went here to transfer over to T-Mobile and had a very pleasant experience. Our sales associate, Joe, was fast, intelligent, and very pleasant to converse with. The process of changing over to T-Mobile from another carrier takes a consider amount of time, but Joe made the process painless and surprisingly enjoyable!

Everyone I have been helped by at this store goes above and beyond. Fantastic customer service.

Mike at this location is a hero and a champion!!!! I went into T mobile straight from an infuriating experience trying to fix my phone through Apple, on the off chance that T mobile would be able to help with the issue, as my phone is only 4 months old. Mike was super knowledgable about my options and helped me get everything figured out. Super thankful and will be going back to this location if I need to visit T mobile again!

Good. It seemed that we had my spam problem solved, but it came back. I have more knowledge now, so maybe I can fix it again. Happy with my visit.

Chris Belisle at store #7934 is awesome!! He was patient with answering all my questions and learned how to do things by watching and his instruction. Then the store manager was also very personable. I give this store an A+ rating in customer service.Thank you for a very pleasant experience. I had to come to your store because the store I bought my phone from made me feel rushed. He would only transfer my contacts. Felt I was being pushed out the door. You guys finished the job where the other store dropped the ball. Ill drive from Erie to get to this store in Boulder because you have created a repeat customer in me! 🙂🌻

I’ve visited T-Mobile stores in CoS, Westminster and then Boulder - and this location is by FAR the most professional and understanding of how cell service and account services with T-Mobile “should” be conducted.Kaylee Nebeker (Retail Associate Manager) was outstanding and laid out the transition plan for my families phones and service, and we drove 40 minutes for her expertise and ease of the transaction.

Kenzo earned this 5 stars.

My son and I bought a new phone and had a great service and assistance. The sales associate was friendly, knowledgeable and helpful, and it was a pleasure to have his assistance. Overall it was a great experience and we appreciate it!

I had the greatest experience working with Jesus A. He helped me set up my new phone, transfer my contacts, and answered all my questions. Jesus was courteous and patient with me and with the other customers I overheard him talking to. Thanks, Jesus!

Sam provided exceptional service and support. Currently satisfied by my un-carrier.Update 9/3/18: Chris was very helpful, getting the best discounts, and the most efficient way forward.

Chris, the store manager, has always been very informative when it comes to my cell phone questions and needs. He has a great working knowledge of the products he sells and makes very helpful suggestions to make my non-working knowledge of the electronic world.

We had an unusual issue with our account and they were super kind. They got everything fix for us and answered all our questions. Great customer service and team work. I will be returning to this location everytime!

Awesome customer service. Ive been coming here for years and I always come away feeling great about T-Mobile

Walked in with a phone that wouldnt turn on all day, walked out with it working again after a soft reset. Really appreciate it, thanks again!

Staff are extremely helpful and knowledgeable. That also makes the waits long as they tend to be thorough with each customer.

Decent store with exceptional service and committed staff. Cant expect the best from the company but the store staff are more than helpful.

Terrible service! Keep your store stocked. Never ever an excuse for being out of product.

I love this store. The sales people didnt pressure me and they were very informative. I went in for a new phone after mine was stolen. I wasnt sure what I wanted but Joshua helped talk me through each option and helped me find something affordable. Not to mention T-Mobile is WAAAAAYYYY better than ATT. Its cheaper to get unlimited data, and now whenever I dont have Wifi its no problem!

Never have I had more problems than with T-mobile, and this location in particular. Originally got swindled into getting a new phone which turned out to be absolute garbage, and then when I finally went in to cancel my contract they told me dramatically conflicting information as to what my final bill would be. Now im ending up having to pay for an ENTIRE month that my contract is cancelled for (why? poor explanation by the manager) and it wont post to my account until AUGUST! If you go with T-mobile, never cancel your contract because it is a nightmare. Would never, ever use again.

These guys are very helpful, as long as youre patient. Better than the other locale

Genaro was amazingly helpful in getting us all set up.

Nice and in and out. Thats cool

Nice people but dont know much about technical issues about phone

I highly recommend you either conduct your business with another carrier or try a different location.

If you are going to T-Mobile on 1590 28th St. Store you have to work with Leeza!Our family has been treated to her amazing service for more than three years. She consistently shares the most up to date information on phones and cell plans and is meticulous in making sure we end up with the best fit for our needs.She knows our names, devices, and our plan without looking anything up. And she always treats each of us with kindness and respect.Just saying ........ Leeza is the BEST!!

I believe it is the best service I have ever had at any cell phone store.

Bad customer service. Shop managers have no idea about t mobile internal processes and had to be pushed to provide a solution. Were rude and dismissive. Customer service on phone was marginally better

Unusually knowledgeable, tech-savvy staff. Very satisfied with the service.

Great friendly staff, hugely helpful when I had phone issues 10/10 would come here again

Service was a little slow, rep had a hard time getting a SIM card to work correctly in an older phone. What should have been a quick visit to buy a pre-paid SIM turned into a 45-minute ordeal. Rep was pleasant, though, didnt go overboard on upselling, and ended up with the exact plan needed. Overall, Im a big fan of TMo, Ive been a customer for over a decade I think.

This place is terrible. The employees are nearly useless and pretty rude while theyre at it. Dont have much else to say. Just hate it here.

I think it was Chris that helped me, he was great to work with. T-Mobile is great too.

Extremely helpful, knowledgeable, and friendly. Very busy, but a great environment overall.

Painful to work with and a gross feel to the store. I would recomend going to the store over on 28th and Glenwood near Safeway.

If there is ZERO STAR, I would like to give them ZERO star!I brought a iphone7 with full price and unlocked from bestbuy. This phone support GSM and CDMA. I use my old T-mobile sim card to activate this phone. However, now I transferred my line with my family to Verizon. When I tried to put the new Verizon sim card in my phone, my phone said the SIM is not supported and the carrier has locked my phone. What the hell is going on??? I paid the full price and there is no issue with phone hardware. How can T-mobile lock my phone??? I went to this store and tried to sought help from these T-mobile staffs. One of them tried to help me submit a tickets and told me I would receive the re-activate email within 15min. I waited for 2 hours but I did not get that. I called the T-mobile by myself and they told me that no one helped me submit the ticket!!!! This is definitely the worst service I had. Id like to say NEVER USE T-MOBILE AGAIN! They are sucks.

Great place and very helpful team.

DO NOT TRUST THEM! DO NOT LET THEM HANDLE YOUR ETF SUBMISSIONS FOR YOU! Getting set-up was a bit of circus show, but we are tolerant and patient. Samantha Sam was so kind to do all the ETF paperwork and submission for us. HOWEVER, she says she called both our lines numerous times and left numerous voicemails trying to let us know that she needed our PIN for the account. Neither of us got those missed calls or voicemails. Now we are screwed out of ETFs and we traded in our old phones. DO NOT TRUST THESE PEOPLE! I have requested my contact info be passed on to a district manager and they cant/wont even say they can do that.

Their customer service is terrible. When I had a problem, all they could say was that their hands were tied even though I had paper work provided by their company. I would have expected some sort of compensation for their mistake but they just wanted me to leave.

Fantastic service received!! Staff really do go above and beyond!!

Amazing service! Attentive!

There was a little bit of a wait to be helped but I was out of there in no time

Excellent customer service.

My experience with T-Mobile today was infuriating. The in-store sales associate was not willing to listen to my concerns about my defective phone. I asked for a managers phone number but was told me he was not authorized to give that out, but could give me a 1-800 number to call instead. This is not the way Id expect to be treated from a company that gets $75/month + $500 for the phone from me. I will be moving my business immediately.

Bought a great phone here!

The people that are there are very helpful, however the music is playing too loudly​ for people like me that have some hearing problems.I did ask if they could lower the volume, they thought that was very funny.

Awful. Use Google fi instead

The only concern of the employees here is to sell you an account, without any concern with your needs or want.Do not go there, they will misinform you and provide terrible service.

Consistently pretty good service

Customer service was good.

Best cell shop in Boulder!

Fixed my phone that was having data issues

Best place to go

Dont go on a Saturday! Only 2 people working & everything takes forever.

Very rude. Called to see if something was in stock, after they told me no not that particular model, I said thanks. Before I could finish I was hung up on. This store will never see me again.

Very helpful staff!!

Staff went above and beyond to help me.

Good service at store

Staff added services not requested.

New phone - wiped out all my contacts- screwed up the other phone I was giving my husband- no help

This store RULES

Economical & reliable

Thanks for the help

Friendly