I needed to print something for my doctor and went to FedEx on the way to my appointment. Their hours were listed incorrectly on line, and I hurried over to UPS Store. Elijah helped me very efficiently while he was multitasking and I got it done under the wire. It really bailed be out. I am so grateful

Jesus was friendly, efficient and accommodating. It was getting close to the final pick up for the day and he made sure to get packages processed before the driver left. Thank you!

Very helpful and friendly! It feels like a local business that treats its customers well - thank you for your excellent service!

Cassidy was very friendly and was too good for customers Relationship. She help me a lot and also waited patience for my work things done...I refer people to visit on this store.. thumps up very 👍

Grade = F-Astonishing incompetence.The entire store was being run by one young kid who had no idea how to run the store or how to send a package. I waited a long, long time while he tried to help a guy send an international package to Canada. I told that customer that he could have delivered his package faster if he drove it there himself.Finally, I lost confidence in the kids ability to process a package without screwing it up, so I picked up my heavy package and lugged it all the way back to my car and drove across town to another shipper. I was afraid the kid would lose my package or somehow screw it up.Complete failure of leadership to place the store into the hands of a young kid with no experience.

Will continue to ship my packages here! Customer service is fantastic, they are respectful, patient, calm and kind. Jesus was especially helpful and even under the pressures of the busy holiday season, went out of his way to help me, and wish me a happy holiday! He and the other members of the UPS staff are knowledgeable and very helpful! They are extremely organized and their store is neat and orderly, locating my package was surprisingly fast amongst the mountain of packages. Simply the best UPS in Boulder!

There have been multiple times now that I came by during business hours and no one was there. One of the times the store was open, lights were on, and there wasn’t a single employee in the building. I waited for over 10 minutes and no one showed up.

Such a nice lady working here today! Tiny brunette from Vegas. Didn’t catch her name. Nicest UPS person! Definitely go here instead of the 30th street one. That guy is a monster and she’s great!

This UPS is UNDER NEW MANAGEMENT!!! Jesus is absolutely awesome and super accommodating. Don’t let the old reviews deter you—this is a great location.

Jesus was so great! He was very patient and made the whole process very easy. Thanks for the awesome help Jesus!

Theyre supposed to be open until 6:30pm ! I came by a little bit after 4pm and they were completely shut down. Awful. Never coming back here again.

Holy smokes that was easy. I came in with my young kids to do an Amazon return and I needed to get a box to fit the item I was returning. The woman who helped me just had me put the item on the scale, gave me my total and said Ill take it from here. If only everything could so easy!

Just stopped by to send a few packages. It’s busy given the holiday season, but the guys in there were working efficiently and keeping the line moving. Jesus was the fellow helping me and he was awesome! Very patient and calm as I searched for the proper labels, and super helpful, lending me a dolly and giving advice on how much to wrap one cumbersome package. I stopped by a couple of the other locations which were higher rated first, but they were on campus tucked away in buildings and all had stairs to access, which was tricky with the packages. This one is a walk-in right off the parking lot which was helpful, and great customer service.

Incredibly friendly and super helpful!! This UPS store is under new management and I can already tell the difference in terms of customer service and services offered. I’m so glad they are in our neighborhood!

Stopped by this store on my way through town. Had some stuff I needed packaged and shipped! Jesus and Cassidy were really helpful and got my package packed up nice and tight! They made packing really easy and the whole process very painless!

OVERCHARGED: March 2021: I had a ski boot bag sent from UPS Baseline Store to NJ. the cost of a 27 lb bag with $1,000 ins cost $219. I payed it but later questioned the excessive cost. I re-costed the bag being shipped back to Boulder with all the same information. Would have been $112.65.... The owner of the Boulder location tried to consistetly justify the cost. Would not of course admit to overcharging. This store charge $47.00 for the cost of the carton and the bubble wrap.. The cost to do the same from NJ back to Boulder would be $20.00 .... So, long and short be careful dealing with this location as well as their other location in town. The UPS locations on campus have nothing to do with this owner. Buyer beware!APRIL 5... I have had several conversations with the store owner... he was nice enough to refund me back $25.00 and also a $25.00 store credit... I felt the owner was fair and tried his best to remedy the problem...Thank you for you help ...

Quick and easy. Knowledgeable staff.

Today I came in to drop off several Amazon items to be returned. I didnt realize that one of them needed to be boxed because the others didnt. Instead of charging me for a box or sending me home to box it myself, the gentleman offered to box it for me at no charge! I also noticed a large banner that the franchise was purchased by new owners. Judging by previous negative reviews, the service here is now night and day better! Thanks a lot for saving me a trip ☺️

This is the best ups store ever! The owner is super helpful and friendly. shes also super hard working, Ive never seen her take any vacations! Thank you for being so conveniently located and for the best UPS experience ever! I was surprised that the ratings werent higher, then reading those one star reviews, I realized people just wanted free tape, which hasnt been free for a number of years now even at usps, just buy a roll and you can enjoy it for all future shipping needs instead of complaining to google, sheesh!

Really like this store since they have gotten new management. Jesus and Cassidy are such friendly individuals who will help any customer with their shipping needs. Even during the craziest time of the year they still do an amazing job which is hard to say for the majority of mail stops. These workers really give their best effort and I will be back because of them! I had to ship a few fragile items and they made sure were delivered in one piece! Highly recommend this location.

Super helpful!!! Jesus helped us to figure out how to return and ship numerous items and pack it all up securely! I hate having to deal with web returns and he made it simple for us!

I was thrilled that this ups location carried covid vaccine registration forms!! Good polite service employees .

Stopped by the other day to ship something before Christmas, was greeted by amazing staff and they made it a seamless process to pick the best rate to get there in time. I believe his name was Jesus. Come here to ship! Thanks!

Amazing service from Jesus! He helped me while multitasking. Great vibes and great music too. Will be back to ship from here again. ☺️

Jesus was super helpful faxing some time sensitive documents for me. Quick service and friendly customer service. I will definitely go here again for printing/shipping needs.

Great customer service and friendly ownership! Came in to the store for a book return, had tons of patience and help with printing the correct label and with getting a box for shipment. Terrific experience, and very easy to get in and out.

I am very surprised that the average review of the UPS Boulder Baseline Store isnt much higher! I have a good experience every time I drop off packages here (almost weekly). The owner (Priscilla?) is always courteous and very efficient with me and with other customers. If theres a line (which is rare), I never have to wait long. Im in and out in less than a minute as soon as its my turn at the counter. Its a very well run operation.

I went here to print a two-page document. First, I was told I had to use their computer, which is a $2.00 fee. The computer is old as molasses and runs Windows NT. I dont know if it was the computers configuration or what, but I couldnt use 2FA to get into my email account, so I had to change the password.I then heard the woman at the counter take a phone call. It mustve been on speaker because I could clearly hear the man who called. He was trying to check if he had a package. The woman was very short & rude with him. He had patience and tried to ask nicely, providing his last name. The second he finished giving her his last name she immediately said, no package. I heard the man respond with You are very rude and should work on your customer service.If youve got another UPS store nearby, Id try that one. The woman who apparently runs this store and works there all the time is not very nice or helpful.In response to Kayas note below: Im always willing to give things a second try. Happy to come back in if I have needs in the future 👍.

Im always cautious with shipping around the holidays and safety of sending packages. The manager Jesus was very helpful with walking me through the best way to ship items. Thanks again!

Cassidy was fantastic and helped me with everything I needed !!!

I went in UPS not knowing exactly how to print something from my emails without having a thumb drive. The man I talked to was super nice and quick! Thank you guys so much for helping me out in a crunch!

Great service and very friendly staff. Under much better management!

The tall guy who runs the counter most of the time is possibly the nicest human being Ive ever met.

Amazing customer service. The staff is very friendly and helpful. So nice to have such positive interactions with people during these times!

I had 4 different Amazon returns to drop off and Jesus helped me. He was patient and kind and a pleasure to deal with! I will definitely return to this location in the future for shipping needs.

Great store, really friendly staff, helped get my logistics all taken care of! Highly recommend

I love this place its always my first stop for prints email shipping. Jose is so amazing and such a awesome worker and person thanks for everything

Wow!, what a change! New people/management. Came in after I saw the line go out the door go down within 10-15 minutes. It seems like both the gentleman and young lady working the counter with boxes piled next to them and to the side of them, kept it under control and professional. They told me that they were new and have lots to catch up on, they’re building a new rep from scratch. Be patient with them as they are still getting things in order while being in one of the most busiest time of the year. Thanks cheers!

Anna was very helpful with my return! Would recommend the place for sure.

Always loved using ups more than the post office. Way quicker and more efficient with shipping this place has great customer service thanks to jesus! Will continue to use them over other mail carriers

The new ownership and management team is awesome! Very patient with me and provided swift, quality professional service and advice! Thanks guys!

Had a really good experience here today. Shoutout to Jesus for being really helpful and friendly. Definitely come here for your shipping and packaging needs!

Under new ownership and so nice! Totally a pleasure to work with.

EXCELLENT CUSTOMER SERVICE! I have been a customer for many many years and have only VERY POSITIVE things to say about this particular UPS store and the people who run it, very professionally. Priscilla clearly works incredibly hard and ALWAYS goes out of her way to meet customer needs quickly, efficiently, and always with a warm and friendly attitude. I receive mail there, including many packages, and have never had to worry about any piece of mail being lost or misplaced. I also appreciate all the extra care taken to ensure customer safety during the pandemic. As I said, I have been a customer for many years, stopping by very frequently, and I cannot think of a single thing to improve! CONSISTENTLY EXCELLENT ( and well above typical) customer service--I would definitely recommend!

Terrible service. Person at the front wouldnt even let me get out a whole sentence before interrupting me to tell me Im wrong and how shes been in the industry 14 years. Decided to just leave and called UPS and upon being able to explain the ENTIRITY of the situation, they said the store should have been able to help. Had I been given a chance to talk and explain I couldve accomplished what I needed to do at this store. Going to another store to deal with it though. Store was nice and clean, only negative was the lady working the desk. Doesnt matter how long youve been in the industry if you cant talk to people.

I always take my Amazon returns here and they are great and fast every time!

Fantastic, and effecient experience. Jesus was more than accommodating and helpful!

Customer service here is fantastic! Fast, efficient and always willing to go the extra mile. I have used this UPS many, many times and I always feel welcome and have been impressed with the staff. Keep being awesome!

Quick and easy. Super friendly

UPDATE Change in review. The new owners are doing a great job. My bad review was from Christmas when they’ve just taken over the store and we’re overwhelmed.These guys are really nice and are trying very hard. So ignore my last review!

Jesus made my experience at the UPS store exceptionally easy and left me confident that my package will arrive on time and in great condition.

Jesus was really helpful and friendly. Its a busy time of the year, and he must have sensed my mild frustration with the price for my awkwardly shaped package and covered the price of the box for me. Awesome customer service!

Jesus was great helping me get things taken care of, this is my #1 location for all my shipping needs!👍

Jesus was super helpful and kind, best UPS shop in Boulder!

I’ve had such impeccable service and kindness from the owner of this store. She is conscientious and makes sure the customer gets what they need. Often times it has nothing to do with her, if Amazon is screwing up stuff! I see that’s truly what these negative ratings are on the site. I’ve receive respect and understanding from the owner, explaining the situation and telling me what I can do if Amazon has messed up an order. She is efficient in returning an item. I am grateful for her sincerity and help. I go back to her because she is excellent at what she does and I respect her knowledge & appreciate her honesty, promptness, of service personality!

Angel was so helpful and swift - not busy at all and had just the box and shipping option I needed. Will be my go-to UPS store in boulder

Jesus was really helpful!

Jesús is amazing! Great service and helped me a ton!

Always very nice and super helpful! This location is fantastic!

This place helped me out a ton! Appreciate Jesus for making this easy and care free!

Charged me two dollars to use two strips of tape, demanded that I pay at least three dollars to use the debit machine, when I’ve selected an item that cost $1.09 also demanded that I now pay $1.99 for the item marked $1.09 because she “forgot” to update the price. False advertising. I’m embarrassed for these people —that’s no way to run a business. Its certainly way to make sure people don’t want to come back.

EDIT: I went here the other day and had such a good experience I decided to revise my review (the old review is still posted below)- I really didnt like the old owner of this store, but ever since its been under new management its greatly improved! Like theres this big guy that works there most days, and hes extremely helpful and nice! The other day I was behind this old woman in line who literally spent at least five whole minutes berating him about how complicated the mail system is, (as if hes the reason why the mail is so complicated? Smh ) and he continued to have the patience of a saint, still trying to help her as much as possible. So I would definitely make this your main UPS store in Boulder now!OLD REVIEW: So I had to get a form notarized and the worker was very curt with me. Not rude, just cold. the whole ordeal was strange. But service was fast and it was nice only having to pay five dollars to get my form notarized, so I appreciated that.

Employees are very kind and helpful! Jesus helped me attach my shipping label and gave me some additional labels too.

This place has the rudest person working in customer service I have ever seen. Read the reviews. If you read through the bad reviews and the answers the owner is providing (rarely apologies, no soft language), you realize how unfitted this person is to serve customers. It is almost funny... she is the antithesis of customer service. She is a joke of sorts.Oh well... I will never do business with this store again, there are plenty of other shipping places in Boulder, and I advise everyone to never put foot in this store either

I had a package dropped off here and went to pick it up only to find they’re closed. This was an emergency shipment that I had taken to a store so that I wouldn’t miss it, and now I’m screwed. It’s astounding they don’t staff their store any better than to have the entire operation revolve around 1 employee.

Jesus was great! Dropped off my item and he even packed it for me!

New owners are super nice and helpful! thank you.

Jesus helped me return a heavy package in a jiff. Will be back!

Absolutely abysmal service all around. Decided to get an important package delivered here because it was listed as a UPS Access Point. They were somehow unable to deliver it on a Monday at noon. I spoke to four UPS employees, including the store owner - who just told me to call corporate -, and no one was able to tell me where my package was. I asked everyone to please just deliver to my address instead, but they went to the store again the next day. This time, Kim at the UPS Store received it - as there is a proof of delivery - but refused it two minutes later, causing it to be returned to the sender. I again spoke to multiple people and went to the store, where she told me: I only receive packages for customers with mailboxes. I dont know why the store is listed as an Access Point. Sometimes the driver signs for my packages.This is beyond incompetent from everyone involved.

Store clerk refused to tape my label for an amazon return, instead telling me that i could buy their tape and do it myself or return later with my own tape. I have done this numerous times at this ups store and others without this poor customer service. She was curt, rude, barely understandable due to her broken english and also refused to give me her name or the store managers name so i could register my complaint. Luckily, a nice customer let me use his tape dispenser. Amazon also gives the option of paying a dollar for ups to generate the label, but she didnt offer that. She is in the wrong job.

Jesus was super helpful in getting my return done fast and efficiently! I come here for all my shipping and return needs.

Locally owned. So I’ve done my share of business here. I live less than 1/2 mile away.I go in and ask how much to ship a package to Colorado Springs?It’s 17# exactly and the size of this box ( one of their boxes) The lady tells me she’s not allowed to share that information. I said, you have to be kidding me? Just give me a ballpark so, I can share with my client.“We are not allowed” exact words.I’m not of the habit of a bad review. Matter of fact. Don’t think I’ve ever done this to a company.This is horrific service.

Easy drop off, always friendly and I never worry that my packages get delivered. Very good with smart technology too!

Atrocious customer service. The young woman working here was on a bizarre power trip. She clearly hates her job and was unhelpful and condescending. She needs supervision and should not run the store by herself. Just spare yourself the insult and go to any other UPS location. I wish I had read all the other bad reviews here before I came to this store. :-(

Customer service employee was not just unhelpful; she was rude and met my frustration by actually provoking me. I brought in an Amazon return and she refused to take it because the bag wasn’t sealed (because I previously opened it). All it needed was some tape but she said I need to take it, leave, and seal it or buy packaging from them. First, this was not in compliance with Amazon policy. And second, she wouldn’t even give me tape to seal it. Then she became even more rude and I asked, “Why are you making this worse?” As I got angry she said repeatedly and with clear intent to provoke, “Thank you, God Bless you!” I don’t go to the UPS store to have someone push their religion in my face. And will never go to that one again.

Shocking to see all of the negative reviews for a superb business, of which I had the pleasure of dealing with over a year plus.Some of you adults need to relinquish your sense of entitlement, which you conveniently allude to as customer service. If you forgot to tape up your package because youre ultimately a lazy, unconscientious person, thats on you; same logic applies to the person who didnt print and affix an amazon return label onto their package, you have only yourself to blame for your unpreparedness. Thats not even the worst part: how can you be so presumptuous to have the audacity to insist you are still in the right even after you are proven at fault?Also, why would any business offer a product or service free of charge/ pro bono if it is simultaneously for sale, i.e. tape, computer usage, etc? Furthermore, these are not exceptions to the case whereby goodwill on behalf of this business is warranted: i.e. tape your stuff, you arent special in a business where you are expected to tape your stuff.Anyways... I recently had a package returned back to this store (with missing items) after I shipped it from here. This store contacted me via phone asap regarding the issue, had me come in to file a claim, had me give some info regarding the contents of the package, and the rest was taken care by the store. I was cut a check as soon as UPS authorized them to do so. 15mins of my time for something that took weeks on their part.Professional, personable, and punctilious.Highly recommend and will continue doing business with.

Not sure why the reviews are so bad for this office. I think this is one of the better UPS places I’ve been to. There is one Asian lady who works here frequently and I think she is very nice and very efficient. She does a great job. My packages have never been lost. The shipping for UPS is more expensive than USPS but ups does a better job at shipping faster and not losing packages. I’ve used usps in boulder so many times and in the past year they have lost 5 packages. And they don’t even refund you or apologize. Ups has lost none of my packages. I’ve also come with packages that are not sealed and the woman always lets me use the tape for my package, free of charge. I also like this store because they are not usually busy so you don’t have to wait in line.

Dont ever go to this store to ship a package. They charged me almost twice as much as it would have cost if I had shipped my package from the UPS warehouse on Frontier Avenue (near Foothills Parkway & Pearl Street). I was charged $64.64 for shipping a box that would have cost $35.12 if I would have shipped it from the UPS warehouse. I thought UPS shipping prices were the same no matter the location, but I was wrong- these UPS Stores charge exorbitant and dishonest rates for shipping, and in this case made my shipment almost twice as expensive as it should have been. Now you know!

Great experience with fantastic customer service!

Do not patron this store I went to this place needing to print. I printed from online. The concierge service was incredibly rude from the beginning when I was trying to ascertain my order status. When I was picking up my basic prints, they did not print the correct documents, resulting in a breach of service. Furthermore, the concierge did not refund my order.

Jesus was super helpful and the store was efficient.

This is the best place for notary services. They were completely empty and got me in and out in a jiffy. Also, Ive emailed them with questions before and they responded very quickly. Very happy with the service at this location.

I have had a mailbox here for three and a half years. I have always gotten cheerful, prompt service. Priscilla is a dynamo who juggles everyones needs as efficiently and pleasantly as possible. Highly recommended!

I went there on a Saturday and got there at 402pm just a tad bit after the posted closing time. All locked up and there was no activity so I am quite sure they had been closed before 4pm. Someone came up also to ship some packages as I was walking from the front of the store. I understand the low ratings they get if they dont open and close per their posted hours.

The customer service here was dismal, and looking at the other reviews for this establishment I realize I’m not the only one that has had this experience.

Rude. Slow. Could not prioritize their customers. Bad experience.

I’ve always had good experiences at this location. The people have been friendly and the store location is more accessible than ones deeper in Boulder.

Excellent customer service!

Priscilla is great; Friendly and gets right to the point in solving your issues.

The woman that is here is terribly terribly rude. Normally I don’t give too much credence to reviews like this, but having experienced her twice now, I walked out without giving my business there. She is aggressively belligerent, dismissive, arrogant, condescending. Take the low stars of this place to heart and go somewhere else. She will guaranteed make your day worse.

Such a rude staff, gone are the days of quality customer service. I went to this location solely to drop off a package. I asked to use the packing tape to secure a label, they said that I would be charged to use the tape! I went next door and bought my own tape solely because I couldnt believe that I needed to pay to use a piece or two of tape. Now Im just hoping that my package gets sent after reading all of these terrible reviews. it was my first time in the store and will be my last.

Great place, very helpful!

Very friendly and helpful staff, and they know me by name. I have a mailbox here (for 6 months) and the service is great. I get electronic package notifications, and I can call to find out if I have mail which saves trips. Great experience so far.

Very nice when I dropped off a package. Did not need much help but it was freely given with a smile

Was sent a preprinted return, and it couldnt be scanned, so was told I had to pay $2.15 to print a new one. It was a UPS label... And you want me to pay to print a new one? Very unhelpful person that doesnt care.

As part of my job, I need to deliver packages from the UPS store at least 4 times a week. I have learned what to expect from the good UPS stores. Sadly, this is not one of them!Horrific service. Ive had the displeasure of using this store 4 times now. Each time, I have had to wait and watch the owner go out of her way to hassle each customer. It almost seems like it pleases her to do so.They close early and open late. Customers grumble how much they hate coming to this place while they are forced to wait unnecessarily,They forget to give you tracking numbers, etc. etc.Sadly, the store on the 30th at Arapahoe is not much better ( I think it may be owned by the same person)?Thankfully, I found the UPS store near campus to be fantastic. I ONLY go there now. Theres a good store in Gunbarrel and Superior too.

I just moved to Colorado about a week ago from Chicago.I had to make many arrangements with UPS and moving companies to deliver my furniture and packages safely as possible. When I called ahead and asked about if there was any package holding fees, it was $5/per package. Comparing to other storage units that charge you by square feet.. this was totally a deal!Not only my packages were held at a safe place like the UPS store, I was also given the opportunity to get a mailbox at their store (mailbox customers get free holding services) Unbelieveable!Back in Chicago, UPS stores never offered notary services, but this location and 2 others in Boulder does! Its absolutely great. Its like having my own small business office!Again, comparing to FedEx and USPS, who doesnt offer holding services nor notary services.. this is the location to go.

Paid 30$ to ship 3 mini hot sauces. Spent more to ship than on he actual hot sauce. I tried to put it in a cheap package and just ask for some packing peanuts but she decided that I needed a “different box” which costed 20$ to ship. Completely scammed me.

This place provides the worst experience Ive ever had at ANY shipping office. The staff is so incredibly rude and definitely tries to hustle you for more money- make sure you know your benefits before going in. Trying to discuss fees will only result in getting verbally berated by the 16 year old working behind the counter.Do yourself a favor and drive the extra mile down the road to USPS where theyll at least treat you like a person.

I used the notary service and inquired about setting up a mailbox service. Priscilla was very friendly and professional, she quickly took care of the notary and explained the mailboxes.