I love this store first time in there a I spent $200 but it was well worth it. Going back to spend more and the person who helped me was very helpful and kind to me. See u ladies this weekend.

The employees at this location are so kind and helpful, especially Marisa! I needed to make an exchange for an online order, (not knowing exactly what size my wrist was) I ordered the wrong size bracelet. With the receipt printed out, as well as the email address associated w/ the purchase Marisa was able to quickly figure out what size I am and corrected my order. I was in and out, AMAZING customer service! I would definitely recommend this location.

It was horrible 😣 i order online all my stuff. First online said everything was in stuck that’s why i make the order. Nobody call me or text me ti said the one of my items was canceled by an employer. I live in Rhode Island and i travel one hour and half for nothing. Also the woman it was so rude. Never again

I don’t recommend this store. The employees don’t want to be helpful and at most will lie to your face. I ended up going to different pandora they where much better in quality of service and knew what they where talking about.

Great customer service and they were having a sale I definitely gave them 5 stars.

Multiple bad experiences while trying to shop at this store. Employees are rude, act like it’s an inconvenience to help you. It starts at the top, their store manager Seymour also needs to also work on his customer service skills as well. If you don’t like dealing with people maybe a career change is needed.

I must say this was the worst experience I ever had going first time to Pandora with my mother and daughter. I always wanted to get a charm for my mother and we decided to go by the Braintree mall and find out. The Asian lady at the door was disrespectful she told us right away that they were closing in 10 minutes and started to move her stuff inside the store. My friend that was with us told me that she will wait at the door with my daughter and that I should go inside with my mother the at least take a glance at the charms. The store had customers inside and when a few came out we went in and the lady told us that they were closing in 5 minutes ( mind you she had said 10 minutes prior). A young African American and a nice lady came and talked to us, asked if we have any questions, and showed us the prices. The Asian lady came again and told her that they are closing in 3 minutes. She tried to rush us out. I ended up leaving the store until my mother said something to me that that lady was stupid and rude. I decide to go back and knocked at the glass door. The young lady came to the door and I asked her who was the Asian lady if she was a manager. She said that the lady was a leader, but the manager was inside. At the door loudly I said so that all of them could hear She should not be a Leader, she is very rude to customers and she should know that you never know who you are talking to and I left so mad.I will never return to that store again.

Very helpful and knowledgeable sales agent covidsafe precautions taken did my exchange and put my bracelet back together in no time loved it

Extremely long wait. Have to expect it because the store is so small. However. The convenience location is well worth it.

No long wait. CVD19 protocol in place. Masks are required 6 ppl in store at one time. Prices are great for the quality of the product. Great go to for the hard to shop for without breaking the bank.

Ive been to pandora stores in multiple states and this has to be the worst pandora location that I have been to. I asked the representative to clean my bracelet and she gave it back to me with brown stains all over it and then refused to acknowledge that she put brown stains on my bracelet. She also slammed my bracelet on the counter and had an attitude.Miss please leave your job if you hate it so much, you make pandora look bad. Never going to this location again. Customer service is terrible.

Grace service with reasonable prices. 👌🙌

I have been a cardholder for a few years. I opened my account with excellent credit so they gave me a high credit limit. I only used for special occasions. Even when I shopped at this location in Braintree, the customer service was not great. I went in today to get my Granddaughter a gift without my card which in the past I was still able to purchase but this time i could not & I was told to call to get a new card replacement. When I did call, the rep put me on hold only to come back to say they closed my account. They told me they rechecked my credit without my permission & said it was too low to have an account with them. I couldnt believe what I was hearing. I never carried a bal because I always paid off quickly. How can they do that? Closing is one thing, but, rechecking my credit is another especially when I was not using. This could happen to you also. A unhappy former acct holder.

Lovely service today by the greeter who made sure I got gr8 seated service

Nice store but there was quite a line to go in...

The service was horrible. I went to buy my 6th charm at this location and the lady at the door was so rude. She was trying to sell me the charm outside saying that was too many people inside the store meanwhile 2 people just left the store and she still wouldn’t let us go in so I left without buying anything. Never coming back.

My daughter loves the chams I bought her, during the holidays. Now, finally Ive fill her bracelet up ( no more rooms for charms)👍.I wonder what shell want now 😉.

Great selection and staff was so helpful

Don’t go to this pandora store they are so rude .

The service was good.

I pick up my wife first pandora bracelet and charms.

Ive been told their service at this location is terrible. I personally did not experience it, but according to the recent reviews and personal sources I encourage you to NOT consider this location. Other Jewelers stores were helpful and friendlier than this store.

They do not keep their word!!! I had my girlfriend’s rose gold bracelet and charms for less then 4 months and it started fading. They did not honor the 1 year warranty and all that they offered was to “clean it and make it sparkly” while smiling In my face! Never will I shop here again. They took advantage of my money and I hate when people play with my money!!!!!

Very helpful. Pleasant staff. Cleaned bracelet and looks like new!

I was disappointed with the service I received here. They don’t acknowledge customers, and if you need help they are rude! Hire a new staff that welcomes everyone! We come in different shades love is love .

Take my money

I used to LoVe going into Pandora in Braintree- the sales associates were always welcoming and would take interest in my charms and what I was looking for to add to my set. I told my boyfriend oh they r great here just wait and see! So I smiled walking in expecting the same Stella customer service yesterday Sunday 2/16 @ 3pm Braintree Location- I walked up to what looked like the manager and asked if she had a particular charm- she said nope don’t have any like that just one . I had to prod her further and she said nope just the one. my boyfriend and I exchanged glances like wow ok- so I said ok what charms do you have ? She said these ones (in front of the case she was standing directly in front of ) and pointed across to say those are clearance. Another associate at this moment chucked a charm at her which went skidding a across the top of the case and said put that with the animal ones. I was like get me out of here. Idk what happened to standards here - I used to think you guys had the best customer service around. I know we all get tired and cranky but I was looking to spend a lot of cash and didn’t even bother to look really because the vibe there was stop bothering us is our shift over yet?? I’ve worked customer service for almost 20 years and I treat every customer with personalized service and respect- it’s part of your job. Very disappointed -won’t be going back and online shopping for me I guess from now on-too bad I had some great memories shopping there it’s a shame.

Great customer service! The young lady that waited on us was super helpful!!!!

Horrible place. Dont even think about going there folks, they are very rude. I’ve seen evey other in the shop was arguing with the salesperson including me. Feel like these all 5 starts reviews are fake. Never ever shop from this place rather find some other location. Worst of worst.

Weird to have employees standing in the door way blocking shoppers. When GRANTED PERMISSION TO ENTER THE SACRED GLASS ENCLOSURE it was a tremendous disappointment and annoyance.I usually purchase several charms and possibly earrings or a necklace when I go into a Pandora store.This store had such a limited offering of merchandise it was sad. Couple that with everyone crowding around the display counter and the staff acting as if they were gracing you with their presence, I told my husband not to bother, that store would NOT be getting my money.The only Pandora store more ride than this one is the Asheville NC store.At some point these folks will have to learn there are other options available. No one MUST shop Pandora, in fact, I may either limit my purchases to the Canadian stores and one in NYC or just shift my charm preferences to other brands all together.

Great customer service

I must say I am really disappointed in this so called Pandora Jewelry. I received a bracelet for Christmas 2018 and unfortunately the clasp broke off December 2018, which proves its poor quality. The sad thing about it is people who arent use to real jewelry do not know its not worth the money youre paying for it. I am catching hell trying to get them to either replace it or return it. Dont waste your money its not worth the hype. BTW my mom purchased it using her Pandora Credit Card.

Live love love. You can not go wrong.

This pandora store is small and the employees have 0 customer service I dealt with Cali who acted like she did not want to be bothered every question seem to be an annoyance I wanted a yellow gold but she boxed rose gold didn’t realize until I got home. All the employees are miserable not one smile from the male manager was rude and disorganized another employee African American older woman seem to be miserable also worst customer service I have ever experienced at any pandora jewelry store best to go to any other one

You can tell the reps work on commission. They rush choices And are Fast to ignore if your taking to long to pick something if they think they can get a different sale faster.

To expensive but good quality.

Been here a few times to buy a few charms. Store is tiny and the staff only wants to help you if your spending $1000s not $100s. Literally was ignored for 30 minutes because they were helping some woman who was buying enough product to supply a store. If she was going to buy that much she should have done it online. To boot, if you dont know exactly what you want 2 seconds after walking into the store they get super pushy, almost like you are inconveniencing them by making them do their jobs.

Awesome place

Maybe if they stop discontinuing items theyd have more repeat customers.

. Did not appreciate Amani or whatever the womans name was service. Yes we came in like 15 minutes prior to closing. My girlfriend wanted a spur of the moment accessory. That is no excuse to be yawning in front of a customer like youre bothered by her questions and want to go home. Or talk back to her when she tells you shes afraid the ring might slip off.Went to Dedham Pandora where the staff was HAPPY to assist us.

Ooh my word... I loooove me some PANDORA

Amazing customer service

Went there today this lady was so wrong everything that I ask for she said “we don’t have it” like she doesn’t wanna sale very disappointing

People who work there are rude and always look so miserable .I went there the today (the dat before mother’s day ) and the woman who helped me was very rude she was impatient and couldn’t wait to get rid of me To move on to the next ! I don’t care how busy it is respect every customer

Staff is rude and when ask to look at something its like I am putting them out of there way

Staff rude and so unfriendly

Fine jewelry

Very Very Very friendly 👏

Service very slow, needs improvement

I dont

Excellent

Jul

A little expensive.