Ive had at least 3 phones repared here over the years and have had no problems. They were done on time with no issues. Better than paying insurance through your phone company then bring it in so they can tell you you need a new phone.

The only place I will go to for any phone problems! Fast and courteous service! Very reasonable prices!I highly recommend this business!

Great service! Pleasant & Curtious employers!

My phone continually suffers from ghost touch issues, I’ve even reset my phone and it still suffers from the issue of ghost touch, I could tap the 123 button on the keyboard and it’ll tap the space button continually, the return button does this as well. It absolutely upsets me that my $200 went to this.

Real Good People Their..

Good customer service 😊

I inquired about purchasing a SIM card kit for simple mobile. The tried to charge me $30 for the sim kit when the sim kit is retailing for $0.99. Then proceeded to convince me to pay them $40 set up the chip when the setup is free when activating your service. Would definitely no recommend

We always come to fix our cracked screens and they are amazing and fast

Ruined my phone no money back..zero star if allowed.

Always been and always will be my favorite song story Orlando is always a big help thanks bud

Always excellent customer service

Great customer service. Polite, professional and courteous. Would definitely recommend

I got an iPhone screen repair from Orlando Diaz and immediately put on a screen protector and protective case. Hours later, a small crack appeared in the screen, beneath the screen protector, that is slowly getting bigger. The crack has now spread into several different cracks across the screen. I did not drop my phone whatsoever. This was obviously a very poor repair, faulty materials, or something. I called the Wireless Wizard and received very poor customer service. They “cannot take a cracked screen because they must return it to their supplier in the condition that they received it”, and a “crack would be inexplainable”. There is a 14 day warranty given on a screen repair, but somehow my issue with this botched repair does not apply? He told me to look up the definition of a warranty, and when I told him the definition of warranty is a written guarantee, he said “A guarantee is a guarantee, a warranty is a warranty.” When I continued to explain that a warranty IS a written guarantee, he became hostile and asked if I would like to come to the store and talk to him (some kind of threat to “settle this” in person). You’re better off going to a mall kiosk than these sleezeballs.

Great and prompt service!!

Phone became unresponsive to touch a few hours after the screen repair. When I called and requested that they look at the phone, I was hung up on. I went in person, and they were extremely rude and insisted that it must have been caused by something I did. Im out $100 now with a busted phone. Please, don’t waste your time!

Very helpful, quality work and quick service

I love coming here when my phone is having issues..I have so much faith in Orlando who is extremely knowledgeable about all types of phones..I recommend Wireless Wizard to all my friends and family. If they cant fix it then buy a new phone.

Dont purchase phones from here or anything I called a guy he was very unprofessional and rude dont buy anything from here simple mobile sucks and they dont give refunds

Great service. Fixed my phone for a reasonable price after TMobile said it would cost more than a new one to fix. Honest business

Mondays are 1 tech day so a little backed up, half hour or so. Otherwise great customer service. B1g1 deals. Love the layout of store. Classic

I DO NOT RECOMMEND. Claims he can fix your cell phone and than calls you to come and pick up the phone that he fixed it (Orlando) took our money and we cant turn phone on and lost all pictures and items stored on my phone. When we call the Orlando (owner) he said there is nothing he can do at this point and he was very rude and told us we can go ahead a file a claim with BBB. We didnt look at the reviews, because if we did we would never stop by. Stay away and dont lose your money and time.Orlando Diaz is the owner. Stay away

Awesome service

Very unique Cellular phone store. Great atmosphere, great service. Definitely would recommend.

Phenomenal Customer Service! Low prices compared to Mall cell phone repair, and very affordable accessories! definitely a must visit location

Awsome

Called in to find out about getting my phone fixed. Spoke to Christian and he immediately reassured me that I would have no problems getting my phone fixed right away. At the location, I was greeted promptly and quoted. While I waited, Christian was extremely pleasant and informative about the services his company offered. I must say that I am very satisfied with the service I received. If you need your phone fixed in a hurry this is the place to go, its worth the trip!!!!

WORST PHONE REPAIR PLACE EVER! No refunds and they do NOT respect their 14 day warranty. Will talk your ear off giving you the run around, and will even tell you to report them to the BBB. Will tell you anything in order to keep your money. They scam and RUN!

Great customer service. Good prices

They can do your repair, sell you a phone, turn it on usually.... But they will charge you to death, and if your using a credit card... Pay attention to your bill because they have been known to stack a charge or two on there. Happened to me. Credit card company told me its not the first time with this vendor. Keep it cash, and expect to pay allot. Last, they sold me a brand new S6 about a year after they came out. Turned out it was not brand new at all, but refurbished. Not only that, they charged me a lot more than what that particular model (memory) went for. Oh yeah... Shifty used car sales man dude behind the counter and the stuck up chick who runs the place are in it to win it baby.

Love it. Fast and great service. Excellent for fixing or unlocking your electronics and phones.

Excellent service. Been going there for years . Barbra is the best.

Fast and efficient people. Great workers and very friendly! Love them.

Did not have to wait long for my electronics. They were amazing! I love how they do their work here! Truly, you guys are the best group of repair people.

Was very helpful and speedy, will do more business 😄

Nice small area that help with a lot stuff. Just had my sim card changed to my current phone and they fix mobile screens.A great go to for anyone nearby

This place is pretty good. Just $90 to replace the screen on my iPad Mini. $100 for same-day service. They didnt quite get it right the first time but repaired it within a day when I returned it. The price is right!

Very friendly organization but this is a very unorganized business. Don’t have too many items on hand to choose from and they over charge for work with unsolved issues. I wouldn’t prefer this place to anyone at all. And as I said great friendly experience but it’s an environment with lack of knowledge on how exactly to fix phones if I could give no stars I’d do that but the one star reflects simply because the representative was a great salesman with no minimal knowledge of fixing phones please do better gentlemen 🤬🤬🤬🤬👇👇👎👎 And not to mention he erased my phone and as I signed back in iCloud nothing was backed up and he said it was! Never going back there or will I ever recommend them to anyone the worst place ever to get your phone looked at

My phone was shattered so badly that the screen wasnt functional. An hour at wireless wizard & it was brand new again. Their pricing is average, but I was happy to spend the money to repair my 3-month old phone, instead of having to buy a refurbished cell phone for the same pricing. I will definitely be using them again and recommending them to everyone.

Good area

Theres No Need To Go Anywhere Else. The cracked screen on my LG G2 was replaced on time atthe price quoted on the phone. The phone was dropped off, repaired onsite, and was ready 2 hours later when I went to pick it up.Orlando, the owner/manager, answered my initial phone inquiry promptly, identified the problem, the process to fix it, quoted a fair price, quickly repaired the phone to like new, charged the quoted price, and is very pleasant, and easy to do business with. And, they are real easy to find, plenty of parking, with a real nice staff of employees working there. Needless to say, it was a great experience!

Very quick service and professionalism

Awesome honest guys.. fixed my PlayStation in 30 mins for a great price

I would definitely recommend this place when it comes to repairs, especially cracked screen repairs. I was a bit skeptical, but Francisco eased all my concerns and I was out of there within 15 minutes. Thanks again for all your help Wireless Wizard! Definitely referring people to you guys!

Excellent service. They found a part for my computer that was very difficult to find and fixed it in no time! Prices are fair as well. I would suggest them to anyone.

Giving this dump one star is way too much credit.

Just left wireless wizard poor service. I was planning to get my phone screen fixed the guy told me how long and that it was easy. After getting food, went to target at the mall, (where I could have gotten it fixed) and getting gas only to come back and find my phone still on the counter. The guy offers to drop phone off to me but yeah right Im OK with that smh leave my phone with a stranger!!!!!

Usually don’t have an issue I got a phone unlocked that wasn’t working this is the first time ever but they helped me as many times as needed to resolve it . I appreciate it and will continue to get my phones from here

Very good with customers

Awesome place to repair your phone

Great customer service! Very professional and exceeded my expectations! I have an awesome new phone and case to match my personality!

Limited products, horrible refund. I needed a regular case for an iPhone. They sold me this huge protective case for $25. Very heavy and hard to handle. I read the big note in their store ‘Only exchanges, no refunds’. I thought Ok. Brought it back telling them it’s too heavy, but I would like to exchange it for something else I need (car holders or screen protector). They said they could not take the case back without the receipt, and it’s ‘still overused’. I had used it for a few days. ‘Instead, we’ll sell you this other thing for discount / half price - so you can spend more money with us’ Jee, thanks a lot.

Good price

Horrible horrible service. Save yourself and do not go here. I came in to order a new sim card reader for my phone. I paid for the part and a deposit down because it had to be ordered. I come in 20 min later to cancel my order, and they said its already been ordered (5pm sunday) by the way and it cannot be canceled unless the manager approves. That I need to talk to the manager Orlando the next day. I come in and speak with him mind you this is in early February. He says he has no idea where the part is and only refunds me the deposit I put down, but never shows and proof of what he paid for the part only saying its $15. After calling every week and checking status on the part he still says he doesnt know why it hasnt arrived and that its shipping from overseas. It is now end of March and Ive emailed them and still have gotten no response to where my part is that I paid for already. So almost 2 months with no update from them and now Im out a part and $15. I really dont know if he even ordered the part and is just saying that so he can pocket my $15. This is a shady place as you can tell from all the other negative reviews, which I wish I would of seen before walking in.

Good ppl fast service

Very good place to do business

So my husband went to get his screen replaced Friday July 1st they replaced the screen and 2 hours later the screen stopped working he brought it back because they claim they insure the screen for 14 days Christian the employee who tried several screens said that something went wrong and he had to get the okay from his father who was the boss to give my husband his money back mind you the repair was $150 he paid him on July 1st..........Christian told my husband come back on Tuesday because they couldnt do anything that day and that his father/boss will speak to him then to find a solution....... Tuesday my husband went in and Christian gave him the run around that his father/boss would not be in till Thursday to come back then.......today July 7 a whole week later he went back to speak to THE BOSS not only did he NOT fix my husbands phone he only refunded $75 because he said my husband had to pay for man labor and the several screens that did not work that his son tried on my husbands phone why Insure the screens for 14 day for these people to rip you off!!!!! We are so disappointed......this was one of the WORST experiences with replacing the screen we have ever had!!! So not only did my husband not get all his money back the screen is still not fixed so tell me how this is fair these people didnt replace the screen didnt refund all his money and made him wait a whole week!!!!!! HORRIBLE HORRIBLE HORRIBLE SERVICE............ People need to know about these incidents that happen not just the good who knows maybe I can save you a trip from getting ripped off and losing your money!!!!!!

Excellent People to deal with !!! Brought in my Samaung Phone which wouldnt charge. they explained their charges clearly, they repaired the phone within a day and reasonably....you cant ask for more than that

I just bought a used Samsung Galaxy Note Edge from Rick. Got it financed with a $150 down with a case and service. I was worried because I have no credit and I saw his ad on offer up but everyone was Proffesional & polite. Great warranty and service! Thanks Rick

I bought 2 phones, under warranty. Within the week, both phones were acting up. I was able to swap one out, and they fixed the other. Well, they didnt fix it. My GPS doesnt work, my calls drop galore, the phone majority of the times doesnt read my SIM, I am unable to use the Internet while in a phone call, mind you the devices are NEW NOTEs. And once again, they say its a Samsung issue. They suggest that I call Samsung, instead of them, whom which I bought the phone from. So I called, to find out that the phone IS NOT UNDER WARRANTY, as they claim to be when they sell it to you. I paid nearly $900 for both devices, and I honestly feel I didnt get my moneys worth. Just to show, that theyre quick to make a sale and forget about customer satisfaction.I wonder how they would feel if it were them.Dont ever buy anything from them! I know I wont be.

I brought a Samsung note 4 in the middle of Feb for 300 (I believe). Ever since then the phone restarts by its self, I do Uber and and another job that I use primarily through my phone. Ive seen lower prices elsewhere but I brought a phone here before and had no issues with that phone I normally wouldnt make a big deal but im pissed of cause I spent this money that I cant get back. While I was buying the phone I told the guy with the manicured nails (I dont know if hes the owner?) Im switching to metro pcs he told me I should go with simple moblie (a company they conveniently sell) because they run off the same towers as metro pcs and then some so I did and I havent had this many dropped calls and shotty service ever. Im not exaggerating overall it was a waste of money and if you can avoid shopping here you should do so and save yourself the headache. If anything changes Ill update this review.

Always have gotten great business from them.since 2006 great job staff so sociable and cool too.

My rating just went down a notch!! If I could I would give ZERO STARS!!! They want MONEY over service. Service that any other Boost outlet will do for a customer, this place wants M O N E Y👎FIRST, CUSTOMER SATISFACTION a FAR FAR SECOND if not last.. The salesman outright LIED TO MY FACE (short, fat, greasy haired fool) and tried to MAKE himself be right and it was SO OBVIOUS what he was doing. I would have felt like the idiot that he was,😩💬. So I went to the next Boost mobile and they helped me with no problem, didnt try to blame me because I did nothing wrong, didnt charge me 45 dollars for a free customer service and GOT ME A 50 DOLLAR CREDIT TO BOOT!!!!! SHOUT OUT TO MOHAMED AT THE FAIRFIELD AVE BOOST WHO WENT OUT OF HIS WAY TO HELP A CUSTOMER IN NEED!!!!!!!

Thought it was super nice friendly and fix my broken charge port on my iPhone 5 within 30 minutes of arriving at the store. I definitely recommend this place and want everyone to know its great

Great service with reasonable prices. Never had a problem here.

Fast and easy they are really amazing they do a great job at what they do and great customer service skills...

Great people! & Great Customer Service!

Dont know what they do. They said they will fix and in the end it is all ripoff for which had to pay.Found another place in crown supermarket area Stratford 2 block from there. They could solve and recover my lost data.

I love this place they have everything i need everytime i come here they are awesome people that work there and help me right away they definatly make you feel welcomed as soon as you walk in and this is for the new haven location

Would review 0 stars if possible. Husband dropped off his iPad for a CRACKED screen over 2 months ago. When he went in toPick it up the entire screen was detached from the iPad and the home button was broken. Owner claimed to send it out but still wasnt able to get it fixed. We SPENT money to get a broken iPad in return with no refund or sympathy. Do not waste your money

I went to have my cracked iphone screen fixed, the price was average to fix. He did a good job, the phone works fine.

Perfect! Came in and out in less than an hour. Price was cheaper than anywhere else...will come again!

Yes very overpriced i couldnt believe it. they request a large non refundable sum of money before they can even give a proper quote on what fixing the phone will be. in the end i had to eat the large sum of money paid and they couldnt fix it. they do not have factory support for blackberry. so what they do is the same basic thing that you can do at your house using the internet to do research.if you need last resort solutions tho, they can definitely help, at a large sum of money tho.

Literaly after your money. Dont care about the customer besides what goes in their pocket. Go somewhere else if looking for cellphone help.

Great service best price very fair and they have me a lesson about going to them when you have a phone problem.

Its okay.. No cheap used phones tho

They help us fast and was nice too us

Good people .. Very friendly and Good work ..

Would not look into stolen phone. Yet they had video of the culprit.

Shout out to Matt he took care of me

Horrible experience trying to get my phone unlock and was refused my money back by worker! Horrible customer service will be going to small claims tomorrow!

A great place to work and great customer service!!!!

Matt from the wireless wizards hook me up with my phone ya should go check him out 😎🤘🏽

Takes people money and doesn’t fix anything

Very helpful and great service

I went to several stores to have my phone repair, and it took me to stop in at the Wizard before the problem was solved and QUICK!!!!! Up and running back in business thank God for Orlando and his son Christian

I live the phone prices

Avoid this place bad business

Great service

Great place

Got my phone hooked up!! But their personal prepaid service isnt for the boondocks lol

Made situation worse

Great customer service

Great customer service

Love it

Do you guys unlock iPhone?

My people

No good

Excellent place the owner very excellent person