There were actually working people in the store that could help you and not have to search the entire store for help. Not only did they help they were friendly and did it with a smile! So happy to see awesome customer service.

I have been coming here for years, the store has a better stocked than some of the other Home Depots in the area and the staff has always been friendly and helpful.

I guess the guys who are supposed to help you load at the lumber section thought rounding up carts in the parking lot was more important than helping a customer load his truck. I waited 30 minutes and finally went to the return desk and got a refund. While at the return desk, one of the guys that was supposed to be a loader comes riding up on an electric buggy to plug it in. I hate this Home Depot.

Nice service. you can find many things easily of course. and also the workers there are so kind. they answer to my questions with patience.

“You’re beautiful. Don’t listen to what anyone else says” is not something anyone wants to hear even from the person that’s there to show me where the screwdrivers are located. This is the backhanded compliment my girlfriend was given not once but twice from this location. I don’t come to Home Depot for beauty advice. This will be the last time I visit this particular location and it’s my opinion that the employees here need to have some sensitivity training.

I was shopping for outdoor items at HD; the place was rich with beautiful ornaments, fresh and lively plants. The Cashiers were very courteous and were available to help.

The customer service desk was friendly and helpful. They had the items in stock that I needed. It was easy to find what I needed and the location was clean.

Home Depot usually has great service, but today the person helping me with the weedeaters was completely unhelpful. He should have gotten someone with knowledge to help, but he didnt even know how to do that.The product i wanted was in stock. Finding it was the hard part..

Great they have everything, but you need money if you need to fix your house or office go to Home depot just take money with you

This is my favorite HD around. It only because its the closest but the inventory seems to be better here as well.

Great service soon as I walked in there was a man that worked there he directed me right where I needed to go

This store is the only one that keeps me coming back. All other stores employees and management should be trained through this one.I have yet to go in and not be greeted by Sincere staff that actually want to help!The Flowery branch store was making me go to Lowes & Ace until I discovered this gem.Every single employee treats you like you want to be treated.My family enjoys visiting here to spite the over-priced merch that is not their fault.Top Class Staff @ Buford! Would recommend this store!Plus, they dont make you check yourself out on the registers, like Flowery Branch does.

I guess Mondays are slow days because I got out of there fast. Maybe its the way the store is set up, thats really efficient. Either or. I finally found the n95 mask per box been looking for a while and its the only home depot I seen in stock.

IZIA In ordering .com @ front desk & STEVEN in doors are BOTH/ Absolute ROCKSTARS!IZIA & STEVEN book there time with my wife helping the wife pick out perfect Doors getting orders fixed up! ( Both were very very calm & Zero sales pressure, they set with my wife for over 2 hours answering all her questions wife ( OCD)YOU Will be in Excellent hands with IZIA & STEVEN, They have our 100000% confidence & both have very very Great knowledge on the Products & Install ! I will definitely be using IZIA & STEVEN for all my oders online & doors & future needs!Extremely Extremely Incredibly impressed with There Skills & Knowlede & Abilities! I could not ask for any better Service &Kindness & Knowledge!Thank you for your time & follow up calls!!!Dennis Mixon

Wow! Was struggling to find a solution we needed for some flooring and Masih went above and beyond to help us! We are from out of town sadly otherwise we’d come back and get his help all the time!!! We left very happy customers thanks to Masih!

The best... Excellent price

Only had Rigid brand shop-vac bags.. Hoping the bags we purchased are cross-compatible

Friendly helpful staff and wide selection of products at good prices.

Clean and easy to shop. Well stocked garden center.

What can ya says its home depot. They have what you need but its a self service experience

Very friendly and helpful staff, clean, well labeled Isles

Pro Desk here does a fantastic job of getting you what you need and what you want. They have a great rental program and are always very helpful with advice. Store is well laid-out easy to find supplies. I frequent the store on a regular basis and highly recommend it. Staff is very friendly and courteous.

Very good customer service.,

Went in looking for 36”x36” sheet metal. I found what I wanted just not the right amount. I asked an associate to look in their overhead storage. His response was “you can check online”. I’m standing in the store looking at more material overhead and he can’t get a stair to check. Why am I spending my money here?

Easy to get in and out and find what I need. Home Depot app is also good to help locate items in store.

I love the Home Depot I could shop there for hours

Door part, stephen, he is the best guy ever. I reserved garage door opener setting up. But it was delyed for a reason. He changed it and saved my money. He is the best home depotter!! Thank u Stephen!!

If Service is important to you, this is your store!Zach Martin (Customer Service) is the epitome of Service with a Smile. He was beyond helpful, professional & I quickly saw how he truly is compassionate in wanting to help others. He is an asset to Home Depot!The Manger on duty, Caleb was just as helpful, made you feel like your business really matters... unlike the treatment you will get at the Flowery Branch store. I wont be back to that one, but the Buford HDs service and going over and beyond is why HD-Buford retained me as a customer, just when Lowes was about to be my new store.Thank You Zach and Caleb, You guys are what makes Home Depot great!

Service is great! Upper management needs to stay out of politics and stick to providing high quality diyer supplies at economical prices!

Home Depot mall of GA has most items I’m always need in stock. Service has been good with very few exemptions. The only complaint I have is their refund card usage policy. I have lost money because they require the same Id used when the refund was issued. My daughter did received a refund that I could not use while she was away in college, or a refund that didn’t match their records even while it was issued to my wife and we had the ID.

I went to get mulch there was a man name Tim that was very rude ask me why my car was park where the mulch was. Very obvious I already paid and was ready to load. He said I need to pay for mulch first. How ridiculous that was. He judge me before checking what a customer service. Need better staffing ortraining.

Great service. Good selection of plants. Good prices.

Quick in & out. Helpful associates!

Had to go to 2 different stores today to get materials and was passed by multiple employees and was never greeted or asked if I needed help or even assist me with loading my heavy purchases. I avoid spending money at your stores for this simple reason so if Im able to get my stuff at lowes I do because they treat their customers 100%better than you do.

Great service people nice 👌 👍

Great store, even though they did not have the product that I needed...

The worst customer service in the flooring department! Jamie at the Buford Home Depot needs to be retrained and address customers with courtesy and respect.

Everyone was friendly and extremely helpful

Went in to purchase a freezer fully aware of the current covid back order situation of unavailability on pretty much any of them and a gentleman named I believe Henry went above and beyond looking at any models that would even allow an order to be placed in the system. I feel this man was night and day different in his customer service approach than the guy Bob at the Satellite Blvd. location of whom lost a $900.00 sale and a customer from that store after I purchased a display and immediately said no thanks due to damage and most importantly his attitude. So thank you again Henry in making a customer actually feel welcomed and like you truly appreciated and wanted their business in your store.

The young light skinned man with long hair in Appliances today was so helpful and courteous! Awesome customer service.

Great job they found what needed without a problem at all great job thanks to

I purchased a GA bulldog garden piece here in 2000. Today, I still go back for items I need. I love that little stone dog so much it now sits in my basement theater.

I cant seem to stay awake from this place. I love the customer service, the cleanliness and the fact that I always find what I need ❤. My husband is going to ban me from this place one day for I shop here more than any woman should be allowed 😂Shannon and Tommy Garrett

Had asked the landscape employee for help.Got the run around. Then asked her to call someone over that could grab the product I needed off the racks for another excuse.Had to get a employee from inside to get a ladder to help me

Service was not very good. Needs improvement or just better dStaffing.

Great service found everything I needed

Great customer service!

Easy peasy. That had what I needed and I was in and out.

I was a little disappointed that they didnt have any of DE-POT 🤣😂

Elliott from plumbing help me out tremendously! Great guy and a great store. Thank you so much guys!

Don’t have that many choices of plant I think

I always enjoy going into Home Depot. People are very nice and seem very knowledgeable.

Went there around 10 am and found everything I needed. Great customer service.

Great place for all your home needs

Their curbside pickup was a little messed up for the guy was quick to figure it out and got the right order in a quick amount of time.

This place exemplifies the problem with retail nowadays. Ask anyone here their input or advice and they will defer you to an online source. It begs the question to why I even asked for help. I wish the selection were more refined as it seems to cater more to contractors versus designer details. Pick your poison I suppose.

Some employees need training but most of them are knowledgeable.

Easy in and out. Only had to ask one question for an item but associate was great and helpful!

We bought a new oven which the buying experience was flawless as was the delivery. However we were missing a part on the stove the delivery driver called immediately to order a new part. I decided to call Home Depot just to see when the part was going to arrive. After having to call the store twice spent 45 minutes on the phone with LG and then driving to the actual store to speak with somebody I have now gotten four different stories I have no idea if the part has been ordered. The customer service in the store is probably the worst I have experienced. Do you yourself a favor wait the extra time and go to Lowe’s!

Love the pick up lockers outside! So convenient. Not to mention the staff got my order ready so fast! Will definitely use this option again.

All home depots in the south are.thr best in country! Why dont other homedepot outside if georgia dont have email receipts?

Hard to find help but selection of products is good

Had everything I needed and received help when I needed it

A regular on the list to visit for home repairs and upgrades. Prices a good and usually has a higher quality selection than stores that carry similar items.

My boyfriend and I just spent $229 on a ceiling fan that is listed on the website, showing available in store, for $199. After realizing the price difference, we went to see about either getting the $30 difference or just returning the fan. After speaking with Abraham, and finding no difference between the two items, we decided to return the fan. Another associate, Katrina who wasnt even wearing a mask during a pandemic, was not helpful either. Neither one should be working in a face to face position.

No product on shelves out of everything manager has no idea when she will be able to restock

Very friendly staff well stocked and very clean they were able to give me a fair discount on a floor model item.

Very nice Associates work here. Quick check out..

Today, I visited this clean and glittering store for a simple purchase, which I found with ease. Upon venturing to the self-checkout lane, I was greeted by a marvellous assistant (Diana, I believe) whose help with a technical issue at my lane was and is immeasurably appreciated.

Has what I need at a good price. The workers are very helpful and cordial.

I went to get some help in the paint section, but there was no one to be found then after 10 minutes I saw a lady come into paint section. I asked her nicely if she was busy, and she responded in the most rude way ever. Even after she became less “busy” she said “What do you want?” I felt like the attitude and behavior was quiet uncalled for and very ghetto! She is white with red hair.

We bought a bucket of stain from Home Depot on Friday for our fence. The color was too light so we went back on Saturday to see what we could do. The guy at the paint section was able to darken it up. On Sunday we ran out of the paint. We went to Winder Home Depot to get more and found out the guy from the day before never put a sticker, so we are now waiting to see if we can come up with a similar match. This took over an hour. We could of been done with our fence by now. This is quite frustrating as you can imagine.

Tree shopping... in and out in 15 minutes Ive got a great tree and a great price

There was no one on the floor that could help me find what I was looking for. I even stopped someone to help and he was acting like I was asking him for money. Very disappointing location.

Great place for tools!!

Paint department needs to learn better customer service skills. Extremely RUDE, ignores customers then mumbles under their mask as if customers don’t hear. Works fine for me.... Lowes is just opposite side of the road ;)Just thought I’d let others know about this particular location.

Absolutely cant even Express how awesome John in paint is, every time I go he is so very helpful and kind. Thank you John for the great customer service if your not a manager you should be. :)

Great place to find home repair merchandise they are well stocked and helpful

Good store with helpful, friendly people.

I can assure you over the many years that I have visited this location it is business as usual. You will see people of color working there but none in key positions. They seen to have a political agenda here at this location. If you favor conservative views you are treated better than those that dont. Buford is an old area and a lot of the residents have political and racial bias.

Good location, I wish they had an online pick up area

They never have anything in stock that they claim they do. We ordered seven blinds from them as their inventory stated they had fifteen. We drove thirty minutes at 5:30am to get there as soon as possible for closing day. The order of course wasnt ready yet, but we went to go pick them out ourselves, only to find they had two. Someone came out and looked all over but couldnt find any. No apologies for the inconveniences or anything. Granted, they were very nice, but we canceled the order and started our three-hour-long journey of finding all the blinds we needed.

Great service as always same with great prices and stocked.

Over the years I have seen how people are treated differently than others at this location. If you are a veteran you are treated with respect. If you look like the community majority you receive preferred treatment.Lots of lifers that work in this store. If you dont fit into these two categories you may be subject to abuse, harassment and discrimination.The only way you can address this behavior is to speak out on it.Have you had a similar experience?

I visited the Home Depot on Hey 20 Buford. GA on 01/15/2020 to purchase blinds. Jonathan assisted me and made sure i got all the product i needed. He was extremely customer oriented with a very positive attitude. Great experience and excellent service. Thank you!!

One stop shopping

Home depot in general, over the decades, has perfected the right mix of service, quality and value. This particular Buford store is well run, clean, organized with very helpful associates. Kassie in the paint department was particularly helpful today. Its my favorite Home Depot

Found what I needed. Could Home Depot offer some kind of kiosk where shoppers can search to find what aisle they need to go to?

So tired of website says the store carries products and the dont. That is the biggest waste of my time. Worse you call and they say they do.

Always great to go there.

Good service and nice prices

Picked up some new Flowers for the yard

Got a new tape measure. A good buy.

I went to the home Depot on Buford Drive to the paint department. The person who helped I must say it was one of the best employees Ive seen in any type of business super efficient and quick very patient multitasking than an outstanding job a real credit to home Depot. His name was John.

Horrible customer service. Ordered online to pick up in store, went to curbside pickup area and called the number on the sign to request curbside. It rang and rang and rang. In the meantime, I went in to get my order from Customer service desk, which had a 5 person line. I figured it would be faster to grab my order off the shelves, so I grabbed what was in my order, and headed to the checkout area when finally someone answered... I never hung up from when I tried to request curbside. I told the associate that I needed to cancel my order since nobody would answer the phone, she said she would transfer my call and hung up. When I immediately called back, I got the prompt that the store was now closed. I have used curbside at the Hamilton Mill location with no issue.

Shout out to Luther for helping me with my project! He was kind, patient, and had excellent customer service! Thank you also to Tabitha Fuller (last name spelling?) For helping me at check out. Very happy with my visit.

They were great! Had a nice shopping experience.

Floor clerks were very helpful in locating the items I needed.

Good customer service. Unfortunately they had no inventory and offered no solution to bring product to my store. Available at store 20 miles away..

Six months ago rated it 5 star but this morning was a different story. Greeted at the door by friendly lady but that was it... for the next fifteen minutes no fewer than five associates( 4 men, 1 woman), all wearing masks, either walked by or actually stood next to me on the lawnmower/blower/trimmer aisle. No acknowledgement or offer to help during my 20 minute stay.... All seemed preoccupied with merchandise or inventory(Echo), or in one case setting up an orange barrier. Expected better on a slow morning