Came in to get my new glasses done and unfortunately the first time they were a little to strong! The lovely people here worked with me and helped me get them fixed and now I have a fantastic pair of glasses now! Very good service! Very happy!

Travis and Gabby took great care of me! It was a pleasant welcome as soon as I entered the door. These are the experiences I love having I will be back.

I received great customer service while in the store. I ordered a pair of glasses in August.i received an email stating they were ready for pickup. I get there and no glasses. I was told wait for a text or call. Two weeks go by, I check my order online. It says ready for pick up. Still not there. I was told 7-10 days. Its been a month. Where are my glasses???UPDATE: I unfortunately do not remember the name of the 2 gentlemen who took care of me today. They determined my glasses were delivered to the wrong store. They are now working on getting them delivered directly to me. Thank you! I appreciate your great care and concern!! I am giving more stars.

Gabby and Travis were very helpful at our visit! Service was excellent and I will be making appointments for the rest of my family members asap!

Travis is amazing! Thanks so much for helping me pick out my jazzy frames today!! Awesome staff!

I can’t say enough about the great service at this place- they met us at the door with all the information needed- Travis was great at helping us wrap up the deal and the price was amazing -i would 100% recommend this place to anyone needing help with their eyes!!

First time going to My Eyelab for Contacts and I had great customer service by Travis throughout the process flow. He was nice and took his time to answer my questions. He gave me solutions for my requests and provided me with a special offer for Contacts which I qualified for! Thanks Travis

Today I received the absolute best service from Travis. He is 100% patient and knowledgeable. It literally felt like I was with family. I have insurance but I prefer working with Travis because of his great customer service. Gabby was also very helpful. I love this place!

Travis was amazing! His customer service as well as everyone in the store made me feel like I was welcome. They took care of me to make sure my experience with my eye lab was phenomenal. I will be a returning customer.

First time coming to EyeLab and I had a great experience. Travis is the name of the person that took care of me. He was patient and very, very detailed with whatever question or glasses I showed him. I purchased 2 pair of glasses, 1 pair of sunglasses and the other was regular cute glasses. I would recommended the store at Buford, GA and for Travis to help. 👍🏼👍🏼

I went to get my sunglasses fixed (to adjust them because they were coming off from my face) and Travis were so nice, polite and he took care of me. He got my sunglasses fix. Thanks for your great customer service Travis! Strongly recommend him!

Thank you so much! Wonderful prices and even better service! Definitely the place to when in need.

I was able to get an eye exam appointment on the same day, which was great. Once I arrived it took a couple of minutes before I was greeted, but once I was greeted I was taken back and given my eye exam with no problem. A portion of my eye exam was completed via telehealth, which was cool. The doctor was courteous and professional. All staff were very friendly and courteous. Gabby assisted me with picking out my glasses. She was so helpful, as I was indecisive. Great customer service goes a long way with me. Pay attention to the lens warranty as that was an optional charge that was automatically added to my bill. I did request that the lens warranty be removed. Overall, I had a very good experience.

Very good experience, great price. Todd and Travis helped me in the beginning, then Gabby is very patient in helping me with trying out contact lenses and glasses, I’m very pleased with the overall experience!

When I entered, I was greeted immediately. Everyone inside is so helpful and nice! Michelle did an amazing job helping me find the right pair of glasses for me! I’m not sure what I would of done with out her help! So glad I came here.❤️❤️❤️

Had a great experience. Everyone was super friendly and it was quick too. Gabby helped me with my glasses and explained everything to me . It was great!! 😊

Schedule an appointment through an advertisement of you that I saw on Facebook where the available schedules appeared then schedule today at 6:30 pm Organize my day and my responsibilities so as not to miss the appointment, yesterday they sent me a message to confirm and remind me that My appointment is today at 6:30 p.m. Today I received the same message again and a while ago they called me from bufor GA, the clinic where I made the appointment and they told me to either be earlier or to be on another day, why the person who He was going to attend me, I did not take appointments after 6pm, so why do those times available appear in your advertising? Well, I no longer have to go with you, why do I see that you are not serious and responsible

Travis!!!!! Walked in and greeted right away! Even got advise on what looks better. We will definitely be back. It was like we were just meeting up with our friend to shop! Thank you again Travis for taking such good care of me and my daughter!

They were great. Super nice and patient while I spent time calculating what would work best. (:

Very smooth and easy process. I saved a lot on two pair of glasses. I will shop here again for the family.

I loved it here Travis, gabby, mylinh were very helpful!!! I’ll give 10 stars if I could. I will definitely be back if I need another service!!

Excellent customer service! Friendly and very helpful. Travis was able to answer all questions and made sure that I got everything to my eyeglasses that I wanted and didn’t push extra stuff. Loved that. Staff was pleasant and no wait time! Will definitely be coming back:)

Great place! Super quick and they are super friendly! Definitely recommend.

Travis at the Buford location was incredibly helpful and accommodating. I was a new patient and he walked me through all the steps, answered my questions and made sure I got what I needed.

They were great! And the exams were simple and thorough. Highly recommend.

They where super helpful and had so many frames to choose from I loved my experience there

Amazing time here for eye exam, Clean store, Nice people, Fair price for my glasses, Process fast. Good place for glasses things.

I was here at the Buford office, and Michelle Capps assisted me in getting my prescription filled. She was very thorough and informative. Her customer service was impeccable.

Amazing service. The location was clean and had many options for my boy to pick from. The prices were very reasonable compared to the competitors. Highly recommended.

I was in good hands from the time I walked in. Service was quick and everyone was pleasant. Gabby did a great job helping me pick my frames and making my experience budget friendly.

Phenomenal customer service! Travis really gives you time to browse for frames. Very informative to let you know what youre getting. Will definitely be back for my next exam and eyeglass needs

Very friendly staff, overall fantastic experience all around. Highly recommended. Michelle took excellent care of me going through frame and lens options.

Great service here at EyeLab. I got an eye exam and a few packs of contacts and everything was speedy and pretty straight up. Would recommend for the price if you need a prescription or more contacts.

The manager of this location (Travis) is very patient, professional and honest with pricing and procedures. A vastly different experience from competitor optometrists. Organized, very clean and good personality of staff members. Id recommend this location if youre in the area, the service is top notch.

Appointments mean nothing here. Had a 09:05. Was the first one there and they took kids that arrived tens minutes after our arrival.. waited ten more minutes and walked out. Will not return. Making appointment with Americas Best,,,

My experience was amazing. The staff was incredible. The wait was not bad either. Michelle, my savior, helped me with getting a great discount on my services. I’m a college student so money is always pretty tight but this place was very reasonable and helped me out and hooked me up with getting two new pairs of classes, both eye and contact exam, and a year supply of contacts. I’m so glad I switched from the other place I usually go to. Thank you Michelle!

I had a great experience with Travis and MayLin at Buford location. Travis repaired my glasses and was courteous and helpful. Highly recommend this location.

My eyelab was amazing with tons of frames to select with a good deal on the side ! All the employees are phenomenal and very helpful. My wife and I were attended by Mrs. Michelle, if I had to describe our experience with her I would just say she treated us like family like she knew us and she really wanted us to be comfortable with our experience before we left. Everybody in there are very genuine, and apart from so many option and not being able to choose they made everything super easy !

The service here is amazing. I saw Michelle she was amazing. Even the person who was doing the exam who took the pictures she was amazing do friendly super sweet.The only thing the call center guided me wrong. They dont treat irritated eye or anything like that. I told him what happened and why I want to come in and he said they will treat you. That was totally wrong. Wasted me time. 🤦🏻‍♀️But well got my contacts and glasses. Loved the experience and the people working there. It was very clean too.

Amazing service! Loved the technology . And everyone was so nice and professional

This place had high reviews and we went in with high hopes. We got an appointment and went in, they told us we have to wear masks but half the people inside weren’t even wearing masks. The optometrist or person taking the eye exam was online so we couldn’t fully communicate with him, the exam machine that you look through was not even adjusted properly. On top of that they did not offer the advertised price on there door just scammed us and made us buy unnecessary purchases - BAIT AND SWITCH PLACE. Overall would not come here again waist of time and money, didn’t even take my exam properly and gave me a headache.

The branch manager Travis was a huge help and it was a great and easy experience

Selena & Mylan were very friendly and helpful. They both took their time in helping me answer questions and finding the right frames for me. They also have very good deals and offers and I liked the option of having a payment plan to help me finance. Will definitely be back!

Great service! Gabby was incredibly helpful and went out of her way to make sure me and my boyfriend were taken care of. Would happily come back!

When I TELL YOU they are awesome! They are the ONLY place that is only open when I got out of work! They got me IN and OUT quickly and you better know and believe I’ll be back! They are all SOOO nice please yall give them your business!

Great place! Amazing customer service from Gabby (my frame specialist) who stood by me and helped me with my selection and gave an honest opinion. My exam specialist Selina was extremely helpful and got me through the exam with ease. I highly recommend this place for your new eyes!

We had a wonderful experience shopping for new glasses for my husband today. The staff here were very nice and professional. We came in and tried on glasses. They sanitized them after and are keeping with standards. Thank you!!!

The staff is friendly and very helpful throughout the process of the exam and checkout.

The customer service provided by Gabby and Selena was excellent. As a walk in customer the process couldn’t be any simpler. Gabby and Selena guided me to the process hassle free what’s best for me. I will definitely recommend them to friends and family and if you reading this review what are you waiting for head to eye lab now trust me you will walk out satisfied.

I dont think we have had eye exam and picking out glasses explained better. Great job! Thank you for making it easier.

My dad and I came to this location for an eye exam. They were extremely helpful and checked everything to make sure the glasses would sit amazingly on his face and to make sure they didn’t move when he walked. I HIGHLY recommend them to anyone in need of glasses! Everyone was so nice and very informative! Selena and Michelle are PHENOMENAL!!!

Great experience large selection was in and out within 30 minutes

Amazing Experience! Everyone was friendly patient and helpful!

Profesional and polite, we were in and out in less than an hour!

Travis & the asian lady, really did a good job with the customer service & everything! Surely will come back more!! ❤️❤️

This is the first time I’ve done this in a very long time, and turns out I needed glasses! They took really good care of me and helped me pick out frames that fit me! Thank you and I will more than likely continue my business here!

Very pleasant experience! Staff was kind and helpful. Able to get glasses, contacts, and an eye exam at a great price. Thanks!

Travis was amazing. He was very knowledgeable about the products and very professional and super to work with.

I really loved this place. The staff was warm and inviting upon arrival. The facility was very clean and followed Covid safety measures throughout my visit. From exam to checkout took only 30 minutes!! The prices were VERY addordable even WITHOUT insurance. I will DEFINITELY make this my new eye doctor!!

Gabby and Travis was awzome there extremely helpful and did a great job helping me.

Travis is wonderful. Great customer service.

Travis was amazing with me and my 14 year old! Worked to get us the best pricing which is appreciated when getting 3 prescriptions! 😬 See you next year!

I have been here several times and have never received anything but stellar service. Michelle helped my daughter through the process of getting her first glasses and made it really fun and low stress for us. The prices were great also!

Travis was an amazing help! So kind and had a great attitude

Easy online appt scheduling, longer hours for scheduling appointments, was able to get an appointment right away. Clean facility as well as friendly, knowledgeable & accommodating staff. I will definitely return for next eye appt.

Travis was a great help! Thank you!

I was able to make a appt the same week. They were fast and thorough. Im very pleased with my new contacts. I highly recommend Eyelab for the best deals around Buford.

Fast, easy and informative. Very helpful and had every answer to every question. Would highly recommend. Gabby and Mylinh were both very kind.

We had an awesome experience! Gabby was a great help and Tom care of everything we need!! Thanks

I really enjoyed my time and was able to get what I needed. Calena was very helpful and patience. I will definitely be back.

Went here badly in need of new glasses, and was helped every step of the way with a very courteous staff. Ms. Salena spent a good amount of time helping me find exactly the right pair of glasses at the best price. Could not have asked for better service. Highly recommend these guys.

Phone number takes you to customer service somewhere else. If you have an issue with frames and call you will be on hold for 30 minutes. Bought a warranty and they didnt have the frames in stock so I have to wait over a week with no word on if they will get another frame in. Their customer service could be better and their prices are to high for the cheap quality you get

100% perfect experience, you must see Gabby, she didnt up sell me only recommended what I needed.

Gabby was truly amazing and took the time to break everything down for us from the lenses to the bill. Thank you Gabby. Great customer service

Quick, efficient, friendly service. Travis was excellent and very knowledgeable! Highly recommend!!

Accurate, technologically advanced and affordable eye test.Good prices on glasses and Ive been impressed with the quality of the frames (invested in the ~middle tier).

Just got 2 pairs of glasses for an unbelievable price. 2 part exam was very accurate and straight forward. Everything took about 45 minutes and cost out the door is amazing (no joke). So stop reading reviews and just go there, you wont regret it. Im actually mad at some of these 1 star reviews because there is no way this store deserves 1 star based on my experience. Salena was amazing. She followed me and suggested me on different frames and theres no catch or pressure when it comes to picking out frames or lenses. Overall, Im absolutely happy that I stumbled upon this store.

A little hard understanding Doctor on line doing Eye test. Mylin, and Abby were the best part of my Eyelab vist they were very helpful kind and courteous. They were great customer service.Can’t wait to get my new glasses.Thank YouDale Spivey

Travis was the best and very helpful and took the time to explain and answer all questions. Thank you so much!!

Travis was great! My first pair of glasses and he made it easy!

Saleem was very patient n helpful

Michelle and the crew were awesome and saved me so much! Thank you eyelab!

My technician was amazing in his knowledge and exhibited wonderful customer service.The care, expertise and good price keeps me a returning customer.I highly recommend the Buford, GA store!

Definitely recommend to everyone, I felt welcomed as soon as I stepped into the door. I had an eye exam and picked out 2 wonderful pair of glasses in no time with wonderful help from the workers.

So glad we stumbled upon this place. Service was outstanding, friendly, and efficient. They were so great, I brought back my husband, my mother in law, and my father in law. Ive definitely found my permanent optometrist.

Michelle and Salena was amazing. I was in and out in less than 30 minutes. Here you are not just a number. Great place.

Did a walk in with my wife who needed an appointment for glasses and contacts. They said it would be a short wait as there only one person in front of us. While we were waiting. Another family came in and stated they needed multiple eye exams and they did not have an appointment. They then proceeded to call the other family before my wife. We waited for several minutes before asking why the other family went before us. They tried to say they had an appointment. Which they later admitted they did not and then apologized that they called the wrong name. Instead of fixing it. They lets the Entire family complete there exam and made us wait for an hour. I will not be coming here again. I don’t understand how you mess something up and then don’t try to fix it.

I went in 2 weeks ago for an eye exam and glasses. The eye exam and picking out my glasses went okay. The down fall was when I went today to pick up my glasses only one pair was their to be picked up. When I picked up my glasses to try them on the nose guards were not on my glasses and where they connect was bent out over the glasses like they had been forced in to the case and smashed. They then tried to put my Lenses in to the display pair. I paid over $600 dollars for my glasses the least I expect is to get what I paid for. Not to be ripped off.

They are adorable but the prescriptions are off. My dad and i both bought glasses and we see double. I’ve had glasses my entire life and first time this happens to me. My dad went and they told him there is no problem. Guy was actually a little rude. I won’t be going back, looking to go back to my previous doc and get a new prescription. Contacts dry out bad, they did switch them for me at no additional cost but I’m still not happy. As far as their plan on 4 free frames comes out to the same exact price. Don’t go for it. I’m not sure who she is, but seems like a manager or owner is very nice. Place is clean.

My boyfriend and I had the most wonderful experience! We both came for eye exams and glasses, we were greeted and attended to immediately. Even without an appointment we were taken care in a super timely fashion. All the employees are super friendly and helpful but the one who stood out most was Michelle ! She was an absolute delight to work with and she got us squared away while also giving amazing services to other customers! She is an absolute gem I highly recommend My EyeLab for any of your eyecare/wear needs

Scheduled an appointment but was late arriving due to the fact that I couldnt locate the location. Their lights on the outside of the building were out; finally located the place in the dark. They saw me anyway and the lady was very helpful with ordering my glasses and picking out frames.Went to a different location this same time last year and it was also a pleasant experience and the employees are all very friendly and helpful!

Awesome experience! Jacob was very patient while I was so indecisive on which frames to go with. And the manager was very accommodating when it came to my requests. Great customer service. Great prices. I highly recommend for all your vision needs!

Absolutely NOT. They need to inform patients that this is a virtual eye exam. As a Healthcare provider, I do not see how this is even legal. It is a huge disservice to the patient and leaves multiple gaps in eye health. How a I having an exam performed by someone sitting in a cubicle with a thick foreign accent? Unfortunately, I have been wearing corrective lenses for over 20 years and I am very familiar with the process of a proper eye exam. This did not fit the bill. There was not an exam of my retina as Zach was not able to fully examine me from his cubicle. No light was shined into my eye. The room was not even dark the entire exam. I guess the lights come on to signal to the provider to hurry up.I an sure I will need another exam performed by an actual in person optometrist. When I called, I told them I had an astigmatism and they never disclosed to me that they dont keep those contacts in stock even as a trial. Most reputable offices can get you some contacts to wear for a few weeks until your script comes in. Even if that means you having 2 different brands in each eye.Instead, the customer service representative essentially blamed me for having poor vision. She then tells me that no one else has had an issue waiting for their trial contacts to arrive..Clearly, customer is not a priority here nor is basic safety. I absolutely do not recommend this excuse of a practice to anyone. It is merely a factory. Multiple people waiting. No experienced or licensed associates. Save your money for a more reputable place.

Gabby was FANTASTIC at helping my husband with his glasses and sunglasses!!

The process was simple I give them that. However, my glasses all came in at a different time but was called on to pay since the first one was there. Makes no sense on why they would keep calling for me to pay my remainder balance when I have yet to receive my total order. Also I work Monday threw friday and can not get my glasses becouse they dont dispense on the weekends when everyone is off.

The girls was the bomb I love the customer service I had a blast.

Fehmida was very helpful and pleasant to work with. Also, the staff was nice too! My experience was quick and easy. No fuss with waiting for the eye exam.

Great customer service!!! Michele was excellent!!! Came in for an exam. She helped me pick out a style that fit me !!! The lady who also helped me was great also I forgot her name!! I will recommend this place!!!

Doctors were efficient, prices and styles are great, and the whole experience was wonderful. Will use for all my optical needs

I had a horrible experience with pearl vision sales person so I decided to stop by here and they were great. The lenses are a great quality and very affordable. I will definitely return to have my eye exam done here next year. The only reason I rated a 4 is because the glasses took over to week to be back. other than that this place is great clean store and friendly staff.