It has fantastic furniture. The salesman was so nice and professional I will definitely recommend my family and friends to shop here.

(Today October 25th, around 12:35 P.M.)Its a shame that I have to leave this negative review, but its needed. I walked in not one sales rep greeted me and I saw plenty, they just looked at me and kept walking by shameful! No one even said have a great day! Once again shameful! But what someone did tell other reps was that in an area of the store that was her favorite area of the store was, nows theres a stranger in my room. Instead of referring to me as a stranger, you shouldve spoke and asked if I needed help. She has stringy wavy, super blond hair and had her mask half way off of her face smh Covid is still here.I will be taking my business elsewhere and so should you. $4000 worth of money I will spend elsewhere.

Great selections and even better prices than Bobs Furniture & Room Place! Was able to get the bed I wanted and bed rail, foot board and head board. I will most definitely do business with Ashley Home Store again.

I was excited to purchase my first real pieces of furniture for my newly purchased home. I am excited to find out my couch will possibly be available early December but beware most of their furniture is not available until months into next year. They had no dining tables available to my liking which was unfortunate but understandable at this time.

Scored an awesome deal online. Got an email that it was confirmed and then an email that it was cancelled. Yes, the price may have been a glitch, but that was their error and they should honor their mistake. Stuff like this just makes me want to never order from them.

The best service I ever had. Even if they were short staff he did the best to assist everybody with the best attitude. Ashley furniture not only gave me the best quality furniture but became part of my family since that’s the only furniture place I’ll be purchasing through my life time❤️ Thank you Ethan and his coworker yunven

My first visit inside this location the associate assisted me right away he was very polite and knowledgeable of all the items I inquired about. I made a purchase of two items the furniture appears nice and sturdy. The associate also made a few suggestive selling techniques I did appreciate I told him I would look into a few items on my next visit there.

First. the sale associate in this store was not very helpful. So when I went to pay for the dinning table and chairs, everyone seem so busy to even look up and say may I help you. Then the man that did help didnt seem like he knew what he was doing. Where he eventually passed it to another person that forgot to put the date I wanted for delivery. So after a little while he got the information in the system. Now no one ever said that you cant return items to the store. I got the table delivered on yesterday 6/7/21. So after the delivery people left I realized that the table is rocking and that I just dont like it now that it is in my home. It has not been even 24 hours that I had called Ashley Guest line and they informed me that they dont do returns. I can understand if it has been days, weeks or months less than 24 hours. I was even willing to pay a restock fee. I really wish someone when we brought it said that, all they did was give me guest service #. I am really on the fence about keeping the bedroom set that I order. Please make your customers aware of this policy.

Elliott was a great salesman. He was very helpful and professional.

Burbank has several furniture stores to choose from. Including Bobs the Room place, Value City and other local furniture stores.. We shopped each. Ashleys had best quality & best value. Our sales representative, kept it honest & upfront. Shes the best ! Yunuen Perez made it happen..

My sales Associate Ella was very helpful and detail oriented. She even helped me draw out my room plan to get an idea of how to configure my furniture. She was patient and thorough. Not pushy and made some useful suggestions. She was also honest about the delays in delivery times which I appreciated.

My experience was the best I have had in purchasing anything. My sales representative was knowledgeable and personable. He explained everything he thought I should know about the product and answered all questions. I felt real good about my purchase and theHigh quality of the items. If you are looking for any furniture items or major furniture purchases, make Ashley Furniture your first stop, and like ABC, it’s done.

Five star to set order up..fast service filling out forms nice showroom service & style.... two stars for delivery waiting game one month to another..not available. Waited 6 months. I even upgraded about $2k from one set to another thinking 🤔 the expensive ones would arrive on schedule.. NOT.I was also told I can get the last piece one end table. For compensation for waiting. I ended up paying for it. There is a sale already going on midnight madness 25% off .. so I just got this off nothing Extra. While I was waiting I sent my Son to payoff my furniture back in January he also made a purchase 4k$ plus my friend seen I got new furniture coming she Also went to Ashley so think altogether we spent over 10$K ..I did mention this. Still I did not get any gift of purchase.. 🤔🥺at least a vase. Or off one the table. So after all the service final 3 Stars ⭐⭐⭐yet the furniture it self is 5 star ⭐ sale & great buy. I 💕 my furnitureL. Hariz.

I was treated with the best service… made me feel like royalty. They didn’t rush me, was very patient and understanding of my indecisiveness. If my experience there was a movie I would give 2 thumbs up Siskel and ebert!! I won’t be shopping anywhere else.Thank you to Ashley and their staff

We had great experience at Ashley HomeStore. Im a repeat buyer at the store and purchased a second recliner. The whole process including price matching was clear. Wish that there was not such a long backlog to receive our furniture.

J.B. was an awesome salesman. He was courteous and attentive. He took his time to explain everything and made sure I understand everything. I had a wonderful experience.

The sales people are not pushy. I took my time and tested many sofas and recliners and never felt rushed to make a decision. I purchased a couch & recliner.

Quality furniture at an affordable price! Thank you Ashley Furniture for making it so easy for me to purchase an item.

I had a great experience at Ashley furniture on 77th South Cicero the salesman Ethan was fabulous he stepped out of his way to help us and provide us with all our needs for our front room will be happy to shop there again as we got our mindset on a mattress thank you!!

I’m giving one star because i can not give a zero. I have waited for 4 months to get my furniture, witch supposed to came in 2 months. They were lying for delivery date any time when I contacted them. And finally when I got the delivery date,they cancel the order without informing me and making me wait for the whole day. I even call the same morning to confirm the arrival time and they did not tell me that they change the delivery.I took day off from work since I am working far away from home to find out at the end of the day that they change the delivery day for the next week…And when you call they always blame someone else, no one knows everything. And the person that knows is even sick that day when you call or it has day off…Such a big liars! Don’t order from here unless you are able to lose months waiting, spending hours on the phone and losing nerves!

Was there to purchase a bed and walked out with bed AND mattress. Treated myself to a tempurpedic 😌 salesman ( Im sorry I forgot his name) was very helpful, supportive of what I wanted/needed and above all very patient very very please with my experience and very excited for my order to arrive

Lack of professionalism, it has been over three months since i purchased a table, received chairs and a defective table. Have been waiting for a update and they fail to give one every-time. Rita does not exemplify the role as a manager. Customers are what keeps business running, proper communication and status update should be given. Instead of just handing the customer a piece of paper and saying “call that number”. They keep saying “we will call you” but never do. I have been patient but nothing has been done about this.

Only two stars due to the lack of professionalism. We were helped by the sales lady she told us we had 6 months no interest, price so and so. She even brought the manager to talk with us about the best price they can offer. When we got ready to set up payments the person who helped up told us it payments were a completely different price and we only had two months no interest. We asked our sales rep and she said Im not an expert on financing, i cant help. My husband and I left. They have very nice items but I would double check to make sure theyre not overcharging me.

I had been wanting to purchase a recliner over the last 6 months....and had been browsing various stores over the internet but hadnt come across anything that caught my eye until I actually went into Ashley HomeStore. The salesperson was so good.... knowledgeable....very friendly and professional. I not only found and purchased a recliner...but a dual recliner....a rocker chair....and an area rug. I am so excited about my purchase and awaiting the delivery in several days.

Nice Sales person Doug. Expect longer delivery days. But it’s getting closer to me getting my beautiful bedroom furniture!!!!

Ordered a bed in May and was honestly told it would not be available until August due to the pandemic..That was fine. However August came and day of delivery the footboard was missing and the delivery warehouse guy could not tell us when it would arrive, so the delivery guys were instructed to take down the incomplete bed and the order was refused. Went into the store on 08/22 to cancel the order and the store manager Jason said fine and ten percent will not be refunded. First of all Ashley only had one job, and that was to make sure that everything was correct in the order since we waited 3 months. Because of his unwillingness to accept full responsibility I canceled another order. I will take my business elsewhere! Wish I could give zero stars, however the delivery guys were the only ones who showed true concern. BTW emailed corporate regarding this and still no response. I guess I have to wait 3 months for that too.

Placed my order for mattress, and bed frame in April and did not receive it until August. I understood that everything was backed up due to COVID. My issue is that I was sold a mattress and a bed frame without a foundation!!!! And now I have to wait 2 weeks for a box spring that should have been offered to me in the first place.

Very professional and helpful. Steven did an awesome job showing us all the comparisons in prices and was extremely patient with us. I would highly recommend Ashley Furniture the Burbank location to all in the market for furniture. Thanks again Steven!

Very fast customer service.. Clean and professional.. Helpful and answered all my questions.. Thank you again ..

Went in thru the mattress side absolutely nobody was there, hubby and I walked for a while and nothing went elsewhere. Did notice that the prices are definitely high yes they offer 5 years no interest at the moment but it seems like its already included in the price tag.

Justin was our representative and not only did he represent himself well with us but is an outstanding face for the company. I’d be proud to call him an employee. He answered all our questions throughly and was very accommodating while being super down to earth and personable. He made our first Ashley home store purchase one to remember and for sure won’t be our last based on his representation alone.

We bought 3 bedroom sets and a kitchen all in 1 place. The sales rep was nice. Everything went smoothly.

The furniture is nice however the sales staff try to cheat you out of the running promotions. Ive never received a next day delivery, its usually a few weeks or a month out. Unfortunately, none of these issues are due to covid, this has always been their poor business practices.

This was one of the best furniture shopping experiences I have ever had

One of my greatest experiences buying furniture. They do everything they can to help you get the best deal. The customer service was my favorite part. They exceeded my expectations. The manager and all the other sale representatives were really friendly.

I have gotten 3 excuses so far on delivery. I had to wait 2 months for my couch couch be in stock. Then I personally had to call bc I didnt get anything and it was already 4 pm they said that the truck broke down for delivery on my scheduled delivery. I got it rescheduled for the next week and then I received nothing. I had to call again from my end only to get told there was no scheduled delivery and that my order wasnt even in stock and I had to wait for it to restock. Extremely unsatisfied and unprofessional I couldnt even get a reason of what happened to the couch that had been in stock last week. Still waiting on the couch

The store is very clean upon waking in. I was taken care of by Ethan. He was very nice, patient, and did not neglect my family as he took care of like 3 other customers at the same time! Needles to say, I bought a couch that is not only comfy, but from a reputable and comfy store! I cant wait until my new sofa arrives!

Great experience liked are sales lady was not Maria was very kind and helpful.help us find somthing in are price range.ask for her the whole experience was fast and easy thanks to maria

Ashley Home store is a great place to shop for your furniture needs . They have really innovative designs that are very beautiful and would enhance most any homes to your needs.The customer service was excellent and they took the time to make sure I was well taken care of .I also want to thank the representative that assisted me Doug Dean for his great help in helping me find what I was looking for.

All of the pieces were nice and well put together. The sales people were extremely helpful and patient. They also did a price match with the discount they had online.

Great customer service &very friendly. Aspecial thanks to Ethan & Justin. They were awesome!

I had a great experience at Ashley Furniture with Bill. From the moment I walked in Bill was kind, patient, and eager to start me on my journey. He really took the time to understand my needs and wants for what I wanted. He understood my vision I had for my new place. He worked super hard to get me deals and even threw in some water due to all the walking. I overall enjoyed my experience and will be back soon to get more furniture! Thanks Bill.

I want to start off I don’t take the time to leave reviews..but I am so pleased from my horrible experience at bobs furniture walking into this store it was the best experience buying my bedroom set. The team is truly amazing especially Yuneun! From providing knowledge about our tempur pedic to finding the right style bed set to maximizing on the Financing. Let me add the follow up was as expected down to the delivery with a hick up that occurred still managing to get our mattress on time. True definition of customer service in sales…thank you all so much for making it happen yall did what needed to be done!

I’ve never had customer service so poor, EVER! After waiting two week for a bed and mattress, I took the day off work only to have a shrink wrapped floor model or return delivered with no mattress. They never even bother to call and let me know the mattress was not available. It took 3 days to speak to a manager only to have them try and reschedule my delivery with a 6 week wait. Once they have your money they no longer care. I’ve never taken time out of my day to write a review, but this transaction definitely deserved that. DO NOT SHOP HERE! I went to Darvin and it was a much better experience.

It was fine this time took a bit longer to change oil and rotate tiers . However I am happy 😊

Weve shopped at this location before and the customer service never disappoints! This time though, Mr. Bill Coleman was an exceptional sales associate! He was very patient, helpful and knowledgeable! We definitely plan to go back to him for any other furniture needs in the future.

Steve & Ethan we’re great sales associates at the Burbank IL. location they were very helpful and patient, but I’m very disappointed with the delivery of my sofa. This will be the 4th time they come out with a different replacement for the first one that got delivered with a scuff and a rip on the armrest and the leather looks old and wrinkled compared to the love seat and recliner. Every replacement has been damaged below are the photos of what’s in my family room BEWARE!!! Well today is 7/24/21 Ashley furniture attempted to deliver and exchange my first sofa for the fourth time and still they couldn’t make it right it is DAMAGED. Below is the fourth damaged sofa, I took the picture when the delivery guys took it out of the truck onto the grass, this is so frustrating!

I had the best experience at the Ashley HomeStore!I walked in and instantly loved every item I saw. My sales associate Doug Dean was amazing! He was knowledgeable and has an awesome personality. I will definitely be returning to the 77th & Cicero (Burbank, IL) store.

We received the complete wrong couch. We were given the run around multiple times by multiple people. At one point a customer service rep said ‘I’m just customer service, not a fix all.’ Super disappointed. We were so excited for our furniture for our new home. We ordered in april and told the correct couch won’t be here until July 27th. Also the couch they gave sells for $399… the couch I ordered was $1200.-BIG DIFFERENCE

My experience at Ashley Home Store has been terrible. I had my order delivered 3 times with some type of damage. I placed the order at the end of October or beginning of November and I am STILL dealing with it. I have been trying to call the store for the past 3 weeks and no one answers. Last week I finally got a hold of someone in the store and she said she was on vacation? So she was gone for 3 weeks and is the only one that answers phone calls??? Then, she lied saying she couldnt help me and that I had to call customer care. So I did and they said because it was a store order she could have easily helped at the store. I have a part order that needs to be placed and no one calls me back. Customer care keeps promising that they will call within 48 hours and I have yet to receive a phone call. I even asked for their supervisor to call me and the store manager. NOTHING. I am beyond frustrated and I will be demanding another type of compensation for me having to waste my time calling while I am at work. I have had to call multiple times each week, both to the store and customer care . I have been hung up on many times. I go to school and work full time. I do not have the time to deal with all this.They sent me the drawer I was missing, but no hardware? I have paint chips on the bed, so I need a small bottle of paint from the manufacturer. No one is willing to help. My parents have paid a hefty amount for the whole bedroom set, but if we knew the experience would be like this then we would have gone elsewhere and happily paid more to avoid all this.Believe me when I say this is the last time anyone in my family purchases from here.

After waiting months and months for my purchase to arrive upon unloading it was noticed that my order wasnt complete and my bed could not be assembled because the wrong footboard was included. I was very tired of dealing with all of this at this point and went to just have my money refunded. I then found out that I have to get hit with a cancellation fee. Due to the incompetence of Ashley furniture causing me to want to get my money back I get hit with a fee. Unbelievable!! I have to pay for incompetence.

Furniture broke in less than a month! Purchased a cute bed frame and should have known when putting together that it wasn’t going to last long. The frame is held together with screws that are less than a quarter inch. After less than a month of use and the wood frame split, the screws ripped out, and the middle slat supports slide around because they are not all fixed to the frame and don’t hold up anything. Ashley will not allow me to return the defective product, so I submitted a claim to have the broken items replaced, which is basically the entire bed. The delivery for the replacement parts has been rescheduled 3 times so far. You call, get a delivery date and they say they will call back 2 days before delivery to specify a timeframe. Well, they do not call and when you call them, they say you are not on the schedule and put you on for another date at least a week later. The scheduler, said to call before the date to see if you are still on the schedule. So basically they just arbitrarily remove you from the schedule and never tell you. I still have an unusable bed, and no reasonable timeline of when it will be fixed. Having a prompt repair of defective furniture and accurate delivery estimates are basics for any company, that Ashley is just not following. Dont waste your money here.

I do not recommend buying from this store at all. I bought furniture at the end of March, and it was agreed that the delivery would take place at the beginning of May. Only a few of the order were delivered, and then they started lying to me saying it will come every two weeks. I went to the store and told them that I want the order to be delivered by the end of August. They delivered a single piece of the order and so far my orders have not been completed. I spent thousand of dollars at this store, so it is unacceptable how dishonest and rude the employees were.

Went shopping with my girlfriend at Ashley Home Store. We took a look at their couches. They had several to choose from. Ended up buying a new couch and could t be happier with the price. Overall a smooth process. Will definitely revisit again!

The store was very clean, workers are really nice and helpful. We found what we were looking for and more.

Worst shipping/delivery experience ever! I understand that COVID has complicated things with distribution but it has taken months for Ashley to deliver a replacement coffee table! Not only did the initial product arrived defective but the delivery and scheduling coordination is horrible!My delivery appointment has been pushed back and canceled numerous times; tracking app does not work; customer service number will keep you on hold for a while and eventually disconnect you without notice; and it’s impossible to get a hold of a manager over phone or email! Regarding appointments and delivery window appointments, you will be kept waiting all day and sometimes you will not get any notice that the delivery was canceled or rescheduled. Weekend deliveries are the worst! If you get scheduled for a Saturday and your appointment gets pushed to Sunday, then you are on your own because you can’t track the delivery and Ashley call service is closed Sundays.I have never done a review of a service and I thought this review needed to be shared so that buyers know what they are getting into when shopping at Ashley! Do not shop here! I shopped at Bobs Furniture and everything when smoothly, quick, and in pristine condition. Take it from me, stay away from Ashley, you could end up dealing with multiple headaches and waiting an eternity for your purchases. I am still waiting for a replacement coffee table and I made the purchase back in November 2020!

Whiskers was our salesperson and he was AMAZING. Thanks for the Great Customer Service it was much appreciated

Horrible. Went there on two different days and I stood there for like an hour each day, waiting on their system to come back up. Their computers were running really slow, ON BOTH DAYS!!!I could never close a deal and make my purchase.Save yourself some time, go to their website and purchase the furniture yourself in the comfort of your own home.

Everyone was helpful. Thanks for everything.

Great experience! Xavier the salesman was great. Ashley is my go to for furniture. I purchased a sectional and table today.

Walked in and was immediately greeted. Jason was extremely helpful and friendly ordered me my sectional that I was looking everywhere for and I truly appreciated him for it. I will definitely be coming back to purchase more.

Please don’t shop at Ashley Furniture especially in Burbank. I paid cash for my order which was over $2000 on June 5th. As of today, I am still waiting on my furniture. I was told last week my furniture would be delivered on July 30th . A week before my furniture delivery date, I called and spoke with a customer representative who told me all my pieces were in and they would be delivered on July 30th. When I called the week of my delivery, I was told none of my furniture was in. A customer representative told me the company will take some pieces from your order and give it to another customer that has been waiting longer. Now they are telling me I might get my furniture Aug. 23rd, however, they are not sure! My daughter went to Darvin furniture and got her bedroom set and living set delivered in two weeks. The young male manager at Ashley Furniture charged me for a bed mattress cover that I didn’t ask for. I was charged $120 for a bed covering. My experience here has been terrible! Please shop somewhere else. Try Darvin.Today is Augi10th and I am still waiting on my furniture. I have spoken to Kearson, store manager, and my issue hasn’t been resolved. I was told by JB all my furniture is not in stock and might not be in until the end of August. I am meeting with the store manager Thursday to discuss this matter. This is crazy!

Awesome service! From when I walked in, until I walked out, Jesus made our experience here alot easier than I had expected. He listened to our needs and was very helpful when it came to choosing the right furniture! Will definitely be back, Thanks again Jesus!

Jason at Ashley Sleep was knowledgeable, friendly, and professional. He was patient while helping us pick out the perfect mattress. The only reason I didn’t leave a 5 star is because several employees at this store were not wearing a mask which made us uncomfortable as I work near many people who are immunocompromised. Outside of that we had an excellent experience at this store.

I can’t even get the manager to respond to me. I’ve left messages he doesn’t return my calls. I ordered a sectional I was told it would be 6 to 8 weeks wasn’t happy but went to head and did it. Now they’re telling me that it won’t be delivered until at least November which is almost 6 months from when I ordered it. They won’t allow me to cancel my order or respond to me

Terrible customer service. Walked inside and was greeted at all. Walked around the store for at least 10mins and no service reps said anything until I got to the front desk and they only said “hello” as they walked away. When I asked for the manager and the district manager informed one of the female employees gave a smart comment stating “ he was here yesterday, you should’ve came”.Poor customer service stay away from this place.

I honestly dont even know where to begin. My boyfriend and I went in to look at their sectionals and found one we both liked. My boyfriend went ahead and applied for the Ashleys card and was approved for a total of $6,300, he was approved for 2 cards. For some reason the sales associate was not satisfied with the $6,300 credit limit he was approved for and decided to ask for a credit limit increase WITHOUT INFORMING HIM. He found out after he received a denial letter for the increase in the mail and then calling customer service to inquire about it. We actually ended up purchasing a tempur-pedic mattress and adjustable base because they had a sale going on. We thought we walked out with a really good deal and were extremely excited for the mattress and base to arrive. We were given a delivery date of a week for the mattress and the sectional is backordered a few months. We threw out our old mattress the night before delivery as instructed by the sales associate to have the space clear and ready for the new base and mattress. Once the delivery arrived the guys informed us that the base was not the correct size and they would need to come back. We were pretty bummed out because we now had to sleep on the floor longer and call another day off of work. We called the store where we placed the order and spoke to the manager. He said there was nothing he could do for us because we were already given a good price without his consent but he would get in contact with the warehouse supervisor and have it delivered the very next day and to wait until 6pm for his call back to let us know what time. We waited all night and never received the call. The next morning we made a trip to the store and asked to speak to a manager. She for some reason was not willing to talk to us, we were told she was busy but yet was helping customers that arrived after we did. We brushed it off and were told that they would discount $200 from our total and they would have it delivered in a week. We were super upset because remember were sleeping on the floor. The week comes and we get a call from the driver letting us know that after they looked over our order they realized that they once again had the wrong base and did not want to waste their time by coming out to the house. We are now super frustrated and irate that the warehouse cant seem to get the order correct. We called and we were offered another discount, after much arguing at the fact that we have to keep calling off of work and sleep on the floor because they cant seem to get it together, and scheduled the 3rd delivery date. Today was the 3rd delivery day and yup you guessed it, WRONG BASE ONCE AGAIN!! Can someone please explain how you manage to deliver a twin base for a queen bed 3 times in row and not once are apologetic over the fact that a client has been calling off of work and sleeping on the floor after purchasing a $3,000 + mattress and base? Delivery was scheduled for possibly the middle of next week but was not guaranteed. At this point we are ready to cancel and take our business elsewhere but we were told that we are still responsible for the 10% cancellation fee because apparently missing multiple days from work and sleeping on the floor was not enough for them. This is unacceptable and ridiculous!! Ashley, get your sh*t together!!

It seem like the salesperson was just trying to get a sale didn’t care about it been a lie or not I placed a order May 16th aTHEY TOLD ME MAY 22nd BUT GIVE 2 weeks for anything that may be on back order.. Here it is June 29th you think they would call let the customer know hey what you want to do with your order or back or verse just KEEP LYING giving you the run arounds! Just say you don’t know when it’s coming in Poor customer service

It was great,got what we needed associate neededmore sakes training and knowledge of products the only bad thing was Delivery is going to be from 6 to 8 weeks not good overall it was a good experience.

Very helpful and a great staff. I will be back soon to choose the rest of my living room set. They have a much more helpful and respectful staff than other places in this area.

I appreciate the sales associate provide a great deal for the item I purchased & was very helpful & informative.

Bought some furniture that was suppost to get shipped by may 15 and im still waiting for it. Its pretty disappointing that i see people who order items after me and they manage to recieve them before before i do. Calling customer service and the store is no help. They will hang up or just plain lie to you. If i dont get even a partial order( either the full bed or the full table with chairs) i might just cancel and try a different store.

So bad store no service I bought furniture form them about 7000 dollars and they had some issues in the chairs and called them 2 mothers ago asking them to come fix it they didn’t come yet and was very rude i have 800 dollars protecting plan for 5 years they don’t care about it am going to sue them...

Great customer service, great prices and lots of options to choose from

They dont deliver your furniture when they say they would. Ive been waiting every since Jan. 1st for my furniture and they keep changing the delivery date even when I call the warehouse and confirm the date. If you want your furniture in a timely matter shop somewhere else.

The staff is awesome and I love the sales

I like Ashley HomeStore they have a large section of Livingroom Sets, Bedroom Sets, and Dining Sets too. The Sales Professional Steven is nice he help all his customers he works everyday except Wed & Thurs Off days. I highly recommend this place to families and friends.

Thank you Doug Dean for being so patient and understanding in answering all my questions.

I loved going into the Ashley Homestore. The entire store has friendly, knowledgeable staff to help customers. Viviana was the best at helping my husband and I get the information we needed to finance our beautiful new furniture. She was patient and thoroughly explained everything to us.Plus, Ashley has the absolute best layouts that showcase their furniture & give customers great design ideas. They price match all their furniture & honestly I think they have the best prices for quality pieces compared to other furniture stores. You can’t go wrong buying from Ashley!

Fast and easy!I went in knowing what I wanted. Johnathan showed me the sofá in person and other options to make sure I was happy.Gave me a great deal, better than online, and went over all the details. We were in and out within 30 minutes. Everyone had their masks on and kept their distance. Definitely will recommend!!

I went in to buy a sectional and the experience went very good. I was in and out in 1.5 hours. Bill helped me and he was very professional and wasn’t pushy. One thing which has nothing to do with my purchase experience but of the store itself is the area right outside the store. There is no yield or stop sign in the walkway between parking and store. When I left, a car was speeding by and almost hit me. Thank goodness I looked and stopped in time. It really shook me up.Update: I had a problem with my sectional that was of no fault of Ashley. They couldn’t let me return it but I exchanged it for another one. I’m keeping the review at 4 stars because the first woman I spoke to at the desk was very unhelpful, but when I asked for the manager he took very good care of me. If it wasn’t for her, it would be 5 stars.

First time buying here and my fiance and i, loved it

My experience with Ashley Furniture was great! The sales associate I worked with JB was very helpful, kind, patient and mannerable. He was extremely professional, and knows what hes doing. They have a wide variety of beautiful furniture to select from with reasonable pricing. I was in and out in no time. I would recommend this furniture store to anyone!

Good price and beautiful Furniture

Jonathan was a HUGE help!!!!! Glad this was an easier process then I expected. Lots of variety and help with all of our many questions. I cannot wait for my new couches to arrive. 😁

Great selection and great service

A wonderful experience! Justin was an amazing salesman who allowed me to shop without hounding me.

Doug Dean, our salesman, was awesome. Did not push us or rush us. Answered all our questions, and took great care of us. Would recommend them to anyone.

Sales representatives were very helpful and knowledgeable about items and. Steven was able to suggest several items that fit into what I was looking for.

When I went to Ashley HomeStore it was so nice I received good customer service the employees there were very nice and helpful.

Customer service was great! Getting my items in a week and got a discount! Cant beat that!!

Jason went above and beyond to make us happy customers. We bought a mattress from him a few weeks ago, and when it arrived, the mattress was frozen so the delivery men were not able to bring it up to our bedroom because it was not bendable enough to move around. My wife was pretty frustrated because we couldnt reschedule someone to help us out, so she messaged him to see what he could do, and HE came over to our house to help bring it upstairs. I am really impressed with his excellent and caring service to his customers. It was also his day off! What a guy. Thank you Jason!

Store experience was ok, made purchase, delivery has been a hell, half of the delivery was delivered this morning, other half who knows, called customer service and no one can give me an ETA. According to them order was put in two different delivery trucks. Im supposed to wait and waste my time for the rest of the day or maybe even another day for their mistake…you expect better overall service especially for the prices we pay for the merchandise they sell.PS..My house was left smelling like marijuana after first delivery was made

I had an enjoyable experience at this store. The place was very clean and well maintained. The staff was very friendly and helpful. Melissa took care of us and she helped a lot. This experience helped to take a lot of stress off of our plate when it came to buying a couch. Were very grateful and we will be back!

Justin was helpful and listenedI would definitely recommend Ashley furniture store

Had a great experience!

Bad service ... they have no employees ...bad deliver

J.B was super helpful and did an awesome job helping me out

I came to purchase a living room set and had a very pleasant experience. The sales associate helped me find the furniture I was looking for at the best price. Ask for Jonathan, very patient, efficient and helpful!

I love their furniture. The salesman was very informative, professional and cordial.