I called to get a price on a standard transmission. Gave the guy behind counter the information he asked for. Told him 3 times it was for standard transmission. He quoted me. I hung up. Talked to my customer gave her the quote to repair her truck. She said do it. I call the direct line to the guy i was speaking to. He asked for the mileage then for the full vin. Then the guy behind the counter that gave the original quote said oh thats not the right price i gave you before it was $1500 higher than he originally quoted. I told him i needed to speak with a manager then because thats not what he said when i called to get quote first. Then says no manager is at the office today. I told him send me to his line ill leave message. Instead i got put on hold several times. So i kept calling back to speak with manager. Finally after my calls werent getting answered. I called the direct line 1 last time. The guy answered sent my call to manager. Manager Dan heard the conversation previously and said he would check into it and see if they could knock the price down to be near what the other guy quoted originally. Just disappointing having to call that many times and try over and over to speak to management. When someone else was blocking me from speaking to them. Manager Dan got back to me quickly. Then told me he was going to get me a different representative to help purchase the transmission that i got quoted for. New representative Taylor handled the situation very professionally. After fighting to speak to management for 30 or so minutes i got what needed to happen in the first place.

I need it two doors on the passenger side of my Infiniti M35 I called them then I went to the location to pick them up in Burleson and I tell you the doors were perfect that I need it for the car the people were helpful it didnt take more than an hour to get everything done and get back home I would recommend them to anyone and actually I quite often do

Call Talk to Joe Lopez Ask him about a 2017 Dodge Charger engine 3.6 with 44000 miles he had in stock he told me how i could research the car to insure it was the motor. he told me if i paid for it by noon 8/16/2021 i would receive it 8/18/2021 he sent me a link with the total price with no other details l paid it .I received a motor from elpaso 8/19/2021 with 98000 miles When I asked Joe Lopez about it he said I was actually getting a better deal than I originally asked for

First off, as a relatively frequent customer of LKQ, I have always found the staff and front desk at this location to be very friendly, pleasant, professional, and have had nothing short of great interactions with them. My trouble begins a couple weeks ago when I ordered an A/C compressor for a 2012 Cadillac SRX - After placing the order and picking up the part at this location, it wasnt until I began the installation that we realized the compressor they sold us had the words FoMoCo molded into the housing...an obvious indication that this compressor was for a Ford and not a Cadillac. We googled the part number and found the compressor LKQ sold us was for a 2010 Ford Fiesta & not a Cadillac SRX...and while inventoried for a Cadillac, it literally had Ford written on the part. Understanding mistakes happen, we took the part back and got a refund and ordered another compressor. The rep informed us that it was cheaper to buy online as LKQ online offers free shipping. We did so and after a week went by we received the new compressor over the weekend. Upon opening the box, to avoid screaming in anger we chose to have a good laugh and took the attached pictures. For those not acclimated to vehicle parts - this is an ALTERNATOR, not an AC compressor, for a Buick Lacrosse, that arrived in the box exactly as pictured - no padding or extra cardboard or anything at all to prevent it from bouncing around, punching a hole through the box, and ultimately breaking in multiple places en-route. LKQ used to be great, I love the Burleson location, but this has just gotten completely ridiculous and has turned into an extremely frustrating comedy of errors that will once again fall on deaf ears of our angry customer who has now been waiting over 1.5 weeks for their vehicle, but still we cant finish the job because LKQ seems to have issues understanding the difference between a Ford & a Cadillac the first go-round, and an alternator for a Buick vs AC compressor for a Cadillac the second go-round. Do what we are now doing - convince your customers to buy new or re-built parts from a reputable auto parts store. Spending a little extra will save you much more money in the long run. LKQ just isnt what they used to be and is not worth the hassle unless you have adequate time to waste and your businesss reputation is not subjected to customers becoming angry over LKQs inexcusable mistakes

Rude desk help! More like they dont want to work. The part I waited five days to be pulled either was damaged while pulling or already damaged before pulling. Sold to me without even letting me know. I dont work on cars so no I wouldnt have noticed the part was 🗑️. * Note*I understand how to handle parts. Part road in my backseat. I drove from the other side of the metroplex to get this part. I now know why people dont want to deal with the Burleson location.

Have bought motor and a transmission before and had good luck with them, this time guy never ordered transmission, keep calling, finally just went to someone else, joeex3924, must not like selling to public

I bought a spare tire about a year ago from LKQ. I gave the associate I bought it from my car type and the dimensions of my tire and he sold me a spare. I did not measure the tire to double check that it would fit, and thats on me. And of course I did not discover that it was much too big until I actually needed to use it. I called customer service, I was not trying to return the tire for a refund, I knew that would be unreasonable since I had bought it a year ago, but I was trying to enquire whether or not I could return the tire for some type of credit towards one that actually fit properly. I could not even finish my sentence before the customer service associate cut me off and told me they wont refund me, which was not what I was even going to ask. Just put out the extra cash and buy from the dealership. They should be able to sell you the right part, or at least listen to your call.

Both men at the gave us a great customer service experience, told us Nola Natives where to grab food, and they were able to find the parts we needed expeditiously! Well be returning customers for sure !

Helpful staff, quick service. Had to order my part, still $100 cheaper than having one made

Small delay in delivery but over all good service.

I have had hundreds of parts from them and all of them good quality and usefull for me.

Never answer the phone

Much faster service than calling the 1-800 #

The clerk was rude 😡, I just bought a car and I needed help, he couldnt clarify what he was saying. I may never go back there 😕

This is the cleanest and most efficient used parts yard Ive ever seen

Fast, efficient and good prices... that probably best explains why they are the biggest in North America ... now go out and have a good day!

They have everything you need! Half the price of a dealer.

Not wasting my time again

Bad Parts Bad service! Never again will I ever buy a motor hear !

Need a part for your car or truck. Dont want to pull it yourself. Lkq does the work for you. They harvest parts from wrecks. .... Nice

This is a great (hidden) place to get used car parts at a great price!

Great customer service

Great place for used and aftermarket parts. They even warranty the parts!

Has what I need

They always have what I need on hand or can get it next day. Super helpful employees. Great place to do business.

Good parts with great warranties. I have a shop and sell lots of parts due to warranties. Ask for David up by the front

This is the fanciest junkyard youll ever go to. Staff is absolutely amazing and helpful. John really helped me out repairing my own car.

Got a part for my car for 100 when the dealership wanted 1000. Has a 6 month warranty and works great!

Tried to sell me a damaged part. Took nearly an hour for them to bring it to the counter after they said it was already pulled.

Found exactly what I needed there but front desk needs help

Wonderful staff. Very helpful even if you show up or call at 4:50.

Can’t even answer the phone so I can ask about a part. How do y’all stay in business when two or three of your establishments won’t answer their phones?

Fast service and an enormous amount of parts available

The associates were so helpful

Website is impossible to find what you are looking for lots of glitches wont let you search exact part you want most of the time you push search keyboard comes up and just goes away

The service was nice and fast.

Its awesome because theyve always had the right part when i needed it the most not only did they exceed my expectations but they also are very reasonable in pricing definitely my go-to for OEM used parts.. Good job LKQ keep it up!!!

Called them 3 days back to back they never answer the phone, fU

Very helpful when ordering my part, having to buy the whole door to get the trim for my cadillac. BUT !!!!Next day, door was shipped to wrong location, will have to go back. Second day, went to pickup part and it was the wrong door. I was informed they would correct the problem. Now 2 wasted trips. Well see what happens....

Bad experience 4th time there.Not professional staff. They always order different parts. Want to get you in and out quick and dont pay attention to orders example i ordered a ecm for a 5.3 and they gave me for a 4.8.. Another order i ordered a taillight for a 2016 Malibu they gave a 2012 said it fit. While i had broken taillight in hand. Never go back ill order online my take longer but 90% of the time you get what you order.

Horrible customer service.

Called and ordered a part, they called me back the next day to tell me it was ready. When I arrived they didnt know where it was. Had to wait there until part finally arrived.

John Word offered excellent customer service. Really great to deal with, the facility is clean and welcoming. I would do more business with them just bc of the customer service.

Can someone please tell how everything is more expensive here than anywhere else. 6 year old car and grille and front bumper is $1200. And its a salvage yard!!! Wow best prices huh.LKQ owner I have contacted that number may 14. Dan Nelson I believe, has not responded to voicemail. I called today no answer. Thank you for your attempt to resolve issue.

Todd is amazing! LKQ is blessed to have him.

My son works here......Great people.....They all asked about me when I had to have emergency surgery and my son had to call in to take off.....

Its was nice and clean, customer service was good would answer any questions.

Jarrett got the job done right the first time! Thanks my friend. Will call you when I have further needs. From first time purchase to handling the warranty exchange everything always handled professionally. Doug.

Dont sell all parts

People who work there awsome to work with, problem with part they made it right no questions... prices way to high but sometimes easier to get in one place.. prices ouch!

They are damn good at having a great variety of parts for your late model vehicles. LoL but I cant tell everyone where to go get a hell of a deal... Great Job LKQ

Phone sales was more than happy to get me off the phone. Promptly told me that he didnt have the part, then hung up when I tried to verify if we were talking about the same part. I thought they were networked with other LKQ locations. Could they not have it somewhere else and have it shipped to this location for a fee? Who knows because goober was too eager to hang up. What a joke, never again. I think their overall rating speaks for itself.

The concept is cool and all but customer service is lacking.

Had the parti needed and gave me a great discount when I got there...

The parts salesperson was eating a very messy burrito the entire time he was attending me. This was not good customer service

Jhon Word the guy on front of the desk. Is a great customer service. Parts have warranty and you can get your refund.

Best deals on auto parts in the metro- plex. They back their auto part with the best guarantee around.

This aint a salvage yard this is a screw yard if you want used parts goto pick in pull or something this place has used parts but what more than what you can get them for brand new like lights i can get 2 for 40 brand new and normaly thay cut the pigtail off with it well not this place thay want to charge 35 just for the end john real nice though but still wouldnt buy from there again just because its cheaper to buy new

I like buying parts at LKQ because they have a six-month warranty and honestly dealing with John Ward, whos been at LKQ forever, makes the experience even better hes a cool dude who knows a lot about parts check them out

Friendly people and always have what I need. Reasonable prices

Very nice place. Awesome customer service and great prices.

If you own a business, dont schedule your customer! They will say for DAYS the part is on its way, then rudely tell you on the day it is to be delivered, dont know what to tell ya and then transfer you to your sales rep whom is also rude WHEN YOU CAN EVEN GET HIM TO ANSWER THE LINE! I will no longer order from this company!

My salesman was friendly, efficient, and I was helped quickly and accurately. The part was in good shape and accurately described.

Great place to get vehicle parts.

Great place to buy used auto parts

I love the place because its only just a few miles away from my house and I always get what I get and its good

Part that I had pulled to purchase was lost in QC bend the part that I finally received wasnt all that clean like I requedted ( repainted fender ) 4 days of waiting $82 and fhe part by I finally received .......well I will look at other options in the future .......

Horrible customer service never answers the phone rings forever then They just hang up on you!

They didnt have 3 of my 5 parts I needed..

My phone conversation was fine, and David ordered a wheel for my car to pick up the next day. when i could make it, the day after scheduled lickup, i only waited about 5 minutes to get the wheel. unfortunately it wasnt until i was at Discount Tires 20 minutes later getting new tires that we noticed they gave me a 15 wheel, but my receipt did in fact list the proper 14 wheel model. i took the wheel back 30 min later, and they ordered the wheel again and said they would call by tomorrow when it will probably be there. 3 stars for not reading the wheel upon receiving it, but they had no problem taking care if it and ordering it again. they even told me not to wait and they would order it & call me to confirm ETA so i took off back to work after setting the wheel on the counter.THANX GUYS AND GALS @LKQ!

Great place! They do their best to get you what you need when you need it! Thanks

Great parts great staff

Very very knowledgeable! Well be a loyal customer.

Horrible to their employees and definitely not up to safety standards!

Very unprofessional employee. He asked if I had the order number for a part that I paid to be shipped to the location, which I was not provided only to be promptly hung up on in frustration.

This is my fist time coming in here, I needed a gear box for a 98 Chevy Truck the old guy, who was a complete jerk, couldnt understand the fact gear box and asked me if it was a rear axle I dont know much about vehicles for matintence wise, and he was arrogant and rude and inconsiderate, he acted annoyed and dissatisfied to help me, thats not how someone should be treated, especially in a business! I was treated like I shouldve been the expert, I went a little ways down the road to I35 Auto and they helped me tremendously, very helpful and nice. The douchebag I associated with at LKQ, made my first experience there horrible, and I will never return, nor will I recommend this place to anybody.

I called asking about a part the guy was rude cussed and hung up on me because the vehicle I called about was old very unhappy and unprofesional

Great pricing, great service

Nice counter sevice and decent prices

Easy acess, friendly staff, good quality fuel

I buy parts wholesale Charlie Johnson the best

Body shop trying to verify they had bumpers in stock but no one ever answers the phone no matter what option I choose. I dont know how they ever do business. Ended up buying somewhere else

First visit, good place

Great place for parts, but.....waiting for it is a whole other story. Took the puller an hour just to pull a rim.

Their main office will delete your order. Not tell you and tell you they cant refund you. Front desk personnel is trash as well.

Very nice people and very affordable

There was alittle problem all is good I will come back

Hard to get right part s

Wide selection.

Great staff that was easy to deal with.

I have bought more then one engine from this company and both are very good low mileage basically plug and play for a competent mechanic very fair price and good response time my altenator i bought before 1pm for next day day pick up and they forgot to put it on the shuttle so now i have to wait till over the weekend to pick it up they gave me a refund of $25 dollars on the parts but i would have rather payed full price on the part to have it today sad i liked lkq but wont be returning for anything but a engine now there parts department is obviously incompetent and here i recommend lkq to all my friends and family

Seriously massive salvage yard. The lobby is clean and they are very quick when pulling parts, even if you didnt call ahead.

My husband and I visited this place we didnt know they had this place at all we needed a tail light for a Dodge truck and we found this place and we found the tail light here for less than $65 and we will trade with this place again

Incompetent salvage yard. Too many rules at a salvage yard will smother the business. They require retail customers to prepay before they will pull the parts. The only problem with that is they dont hold up their part of the deal. They wont pull the parts in the allotted time and wont give you a reason why. This is the worst experience I have had at a used parts place.

So SLOW! Uninformed employees,not a great place. SO SLOW!

Worst place to purchase parts from I do not recommend

Great Place to work and buy parta

They didnt let me see the part and once I paid for it they brought me a clearly used part and then took 4 -5 busines days to refund me my money and I never left the store with the product.

Pay somebody to answer your phones jeez.....

Nice employees