I went to this location for insurance work. I would have given a 5 star review based on the experience of this event, but unfortunately things happened after they fixed the original damage.They called me to come pick up my car and less than an hour after they called I was notified there was an accident involving my car. My car was hit in their parking lot. New insurance claim. More headaches. They couldnt fix issues with my sensors so it had to go to a dealership, but it got fixed. They did what they had to to get the car fixed I will give them that.Their communication was great. Their parking lot is small and apparently hazardous for parked cars. I hope I wont need their services for years to come, but I would return as long as they didnt park my car out front.

Just starting the process. More to come.Process is now completed. Excellent and professional job by the staff. Part came in on time, repair looks great and it was completed on target.Overall great experience and I would highly recommend this location.

Not honest not really sure how a dented bumper means they need to charge me for replacing a window among other thing. Never going back.

Even though it took us a month and a half because we have a Mitsubishi to get the parts and get our car fixed it runs great people work and patient was us they understood our problems also Dell with my insurance company and took a lot of stress off of us highly recommend them confident good experience

Nice people that were willing to talk to me and show me the damages and what would be required to fix the car properly.

Got the work done in a timely and professional manner. Good people, great shop!

Very nice and super cool people and helpful to the last bit or needed help so thankful

Two weeks ago a guy backed into my brand new car in a parking lot. Brought the car to Gerber in Burlington and they were super helpful and friendly, walked me through what I needed to do insurance wise and best of all they made my car brand new again. Then yesterday I was driving down the freeway and a stick bounced off of the front of my car, needless to say I was pretty upset, Id just gotten the car back a week ago! But I took it to Gerber again this afternoon and the painter came out and fixed it for free and it looks brand new again! Highly recommend!

My car looks great. Thanks.

Terrible communication between staff here or something. Needed a windshield repair and was told by the folks I called at the call center that I could get a repair that day. Stopped looking around, because they had a sale on for end of the year, and could get it done. Was called at end of the day by the shop and told they wont have the part till the next day, but they will get to me first thing in the morning. I take a half day off work, because I do not work in an area the repair person could come to me, and I use a work truck there anyways, so my car is not with me. At end of morning, the repair person calls and says will be at my place by 2pm, and says he was not told about getting to me first thing, and would not be able to get to me in the am. So I have to now take a full day off work.Ended up calling a local glass company in Mt Vernon that got my window in that afternoon, so I would not have to support a business that cost me a full day off of work.Writing review now, because I just figured out Google reviews. Happened on 12/26/18-12/27/18I will say I did receive a call from a manager at Gerber after posting this review, which is a good gesture and a sign that the company responds to poor performance and is hopefully seeking improvements so things like this do not happen again.

Great customer service and outstanding job on our damage from an accident.

Prices are a little high but everybody should expect that because the quality is outstanding get it done right the first time check out the fiberglass bears and I make

They did a good job on replacing my car window...

Very helpful, very fast, and very thorough work. I was completely satisfied with the timeliness and professionalism of the entire staff.

They gave an automated number to call them back at that wasn’t the office I visited. That’s pretty shady business.

My insurance recommended Gerber. They estimated my vehicles damage at $7500 and said they would update weekly on tuesdays and thursdays. A few days after they needed to send my vehicle to another shop. A couple days after that I started receiving text updates. The first one stating the work has begun. Then a while later a text saying they are halfway finished and my vehicle is on track to be done on 10-24-17. And then another one saying almost finished and still on track for 10/24 finish. So, I call Gerber on 10/25 to see when I can pick up my vehicle? I’m told they haven’t even started work yet. I said “but the updates were saying it was already being worked on”. Whoever I was speaking to said “oh, those text alerts? Yeah, you can cancel those to stop at any time”. And then he said the other shop totaled my vehicle. No one had the courtesy to inform me. Week after week my vehicle sat there. I still have all the texts and website screen shots of all the false information I was given. This place is horrible. Not only was the estimate way off, but they have no regard for customer care. If you can send two texts a week on how things are going, you can send one to tell me that they aren’t going as planned.. I would recommend Dallys or Avon in Mount Vernon. I have had great experiences with them in the past.

You have to make a appointment online estimate doesnt work.

Recently went there they scratched my back bumper with deep Marks and stole a 5gal gascan I had

Absolutely horrible! They claim to accept synchrony financial yet only if manager who is in hawaii at the moment is there to verify it and where payment is going??? Makes no sense but ok. ... employees were clueless and yet stack of synchrony applications sit on the counter, sketchy to say the least. Professionalism seriously lacking, Ive seen less shady backyard mechanics than this place so if in need of glass replacement i wont be recommending gerber. Wasnt just 1 failed attempt but twice so safelite it is.

They were knowledgeable about the insurance process and saved me from wasting my time and theres .also friendly

Nicest people and fast, professional experience and service.

Terrible customer service!The manager Aaron very rude and they made me promises they did not keep.I wouldnt take my car there if they were the last place in Burlington.Customers beware!

Excellent experience!