So many items in this store. I liked that they let me bring in my dog. Many items I closing clothing seem to overpriced. I have trouble spending that kind of cash on shorts, pants, etc. many sporting good at a reasonable price. Foot west seems to be of a gods quality but again you decide if the price is worth it. I have not purchased food wear from here but when I have at other sporting good places the stuff seems to last. The clothing is probably the same. Enjoy this place and get what you need. In church street market which was fun.

The Outdoor Gear Exchange has by far the best customer service I have ever experienced. We ordered a tent for our daughter for her birthday. She did not receive it and Seth and his team went above and beyond to help resolve the issue. They were quick to response to our inquiries and showed professionalism above and beyond what I expected.

SELECTIONgreat selection of climbing gear, you can really find anything you need.there are a lot of good bags for bouldering, climbing, and even school. the jackets are very nice, especially in the consignment section.there are shoes for hiking, running, and climbing. there is even a large selection of bikes. there is a ton of camping gear and it is all very high quality and comes from trusted brands.-you will probably get what you are looking forSTAFFthe staff are friendly and very helpful, and the store is child and dog friendly. they are knowledgeable and polite.-great staffBATHROOMSthere are two bathrooms and they are very clean and gender neutral.-great bathrooms

I love OGE and the vast selection. Ive been shopping here for many years. That said, recent customer service has been lacking in attention.My female friend, ready to buy a nordic ski package, waited in line at the ski/ bike counter for 20 minutes before giving up. She was the second person in line, with nobody behind her; it was not even very busy. This was just yesterday, a Friday evening.The male person in front had 3 male staffers working/chatting with him for the whole duration, and at no point did my friend feel acknowledged. When I mentioned this to a rep at the counter, they said that they often get distracted; I didnt get a sense that they would mention it to anyone.My friend mentioned hearing from other female friends similar stories. This is colloquial and I dont want to assume that this is a common trend. I sincerely hope that is not a trend.My friend is willing to try again another day, but is likely to shop elsewhere.I hope this event is addressed, especially if it is not isolated and others have had similar complaints.

Love the consignment section. Lots of great bargains. Good overall selection of merchandise.

MASSIVE selection if high quality and in comparison to other places cheap items. The staff are friendly and incredibly helpful and cater to everything you need when shopping. The store has anything and everything you could need for any trip in the outdoors, and the fact that a lot of the items are on a return basis means that things tend to be cheaper. But that doesnt mean that its worse quality. Most of if not all my outdoor activity items come from here, which includes skiing, backpacking, camping, hiking, biking, swimming and more, not including things like my regular winter coat. Highly recommend and if you are into the outdoors, then you need to get into this store.

The staff is extremely knowledgeable and helpful. Recently I had an item that I purchased break and they worked very hard with the manufacturer to have it replaced. Nick especially was incredibly helpful. They take good care of their customers. Dont forget to pop downstairs to the consignment section either!!

My ears were cold. I needed a hat. They had a hat. Happy days!!

Great selection of clothes. The staff can not be any better. So friendly and helpful. Its been that way for over 20 years, Im guessing the owners are pretty great if they always attract awesome employees

Had a great experience! They have such a large selection of items across the board and an amazing downstairs consignment selection. Thanks so much to John for patiently answering all of our questions and giving a ton of advice on everything from backpacks to cookware to sleeping bags. Can’t recommend enough!

I was on a last minute stop to travel el camino de Santiago. I still didn’t have my pack because every store in Boise was out of what I needed. Chris helped give me several options and was very patient with my newb-ness. I ended up buying a cheaper Gregory pack that fit me better than the newer packs. Chris also talked me out of an expensive triple layer rain coat and suggested something more appropriate for my hot summer trek. This place is just great.

Went specifically to buy some Danner boots. Lily was instrumental in helping us to find exactly what we were looking for. AMAZING!

Excellent expansive selection... Has used stuff as well

A great outdoor store, surprisingly large being in a relatively small town. My go-to place.

Great selection of outdoor gear and clothingChildrens inventory is excellent.

Based on the pricing, they have a pretty high opinion of themselves -- dont go in looking for a deal.

Great touristy collection of stuff. All high end with a friendly feel inside.

Great selection of brands and styles, not so great on sizes. They have absolutely everything, though.

Amazing selection and service. We found exactly what we were looking for!

Very helpful...a staff member named Lily really knows her stuff.

OGE is the jam. Great staff from a local vendor with an awesome selection. Always good advice to be provided on request!

The friendliest staff, a lot of second hand goods in the basement!

I was very patiently waited on by Will in footwear and would like to commend him and the hiring staff! Thanks for the great experience.

This is the best gear store in New England. It has the best selection, an incredibly huge inventory of brand new, cutting edge hard goods and clothing/footwear, but also tons of discounted gear, samples, closeouts. Also, the basement has a well organized Consignment section for used clothes and gear for all ages. Best sock selection in the state. To top it all, the staff are friendly, welcoming and very well informed and experienced without being condescending. I found all of the Christmas presents for my entire list in one stop. Also, the shop is obeying strict COVID-19 safety protocols, and offer curbside pickup and free shipping over $49. Highly recommend.

Doing a great job as always. Great selection.

I just order from them for the first time yesterday. I order a pair of new skis yesterday at 3:00 p.m. and they were delivered to my home in New York City by 12:30 p.m. today. And they had communicated with each step of the process with tracking info until the product was delivered to my door. The service is impressive.

Super helpful and responsive with online orders. I also am so happy that they are really taking the effort to keep their staff and customers safe with their door greeter. Some people are getting all upset with that but I think it really shows how dedicated they are to trying to operate safely. They will always be my first choice for outdoor gear.

Amazing staff and great selection of gear. Be sure to check out the consignment in the basement!

Just received an order from here, and it only took three days to arrive! Everything came in great shape, the prices were fantastic, and they managed to fit my 4 item order into 8x6 box! Love the minimal waste packaging :)

Pretty much the best place ever for outdoor gear junkies. REI on steroids dog friendly as hell, just wait for Nala.!Online ordering simple and easy. Go downstairs for sure. Overwhelmingly wonderful

Love the store. Ive bought many gifts for outdoorsy friends here - books, climbing gear and hiking boots.Appreciate their efforts to keep everyone safe during Covid. Putting an end to this pandemic is a team effort.

This place is amazing and I love it. Its my brothers favorite gear store ever. We visit every time he comes up!

Helpful and top notch equipment

Great place to find good deals on winter clothing. I just found winter jackets, boots, and hats for my wife, kids and me at an excellent price. Back packs too. You may have to dig around a bit to find what you want in the second-hand area but its well worth it.

Very helpful! Went above and beyond to not only get me a pack that fits well but also recommendations on where to go.

I ordered boot covers for cross country skiing. Had an issue with Fedex shipping (not OGE fault) and Hannah at Outdoor Gear Exchange made things right instantaneously. Not kidding. I have never received such prompt, pleasant and perfect customer service online. I think this is a company one can trust.

After a few very positive experiences shopping here -- I will never be back. After being Covid questioned and let into the store without issue about 20 minutes later I was approached by a staff member who told me the bandana I was wearing securely around my face was not safe enough for their store. Let me begin by saying there is absolutely no science to back up such a claim. I tried explaining this to the employee but he gave me the typical sorry, its our policy. As he handed me a store supplied mask with his bare hands I thought AH! it is safer for me to have his hand germs on my face then to wear the mask I own? NO THANK YOU! This doesnt even address the fact that I was let into the store without issue and that there was no stated policy outside the store that is against wearing bandanas. Nothing like being kicked out of a store that doesnt know or understand its own policies or why they are in place in front of your children.. but I am happy that my daughter chose not to buy the overpriced boots she was eying in protest against what happened.

This place is the BEST. I got personalized help from the staff choosing a backpacking pack. The consignment selection is not only vast but good for Mother Earth. Gotta love recycled clothing. They have everything you need here and lots of good people to help you find it.

Amazing collection of gear for any outdoor activity I can even think of.

Absolutely amazing spot for anything outdoor-related. Great vibes, staff is very available to help, and knowledgeable on products and local adventure spots. Used gear section is huge too, with lots of great deals. Highly recommend. This is what makes Burlington what it is

You would be hard pressed to find a store with more knowledge on the products they carry. The employees all appear to be true enthusiasts and only offer advice on products that fall into their expertise. Prices match or are below the competition, why mess with the corporate box stores?

Fantastic service, great support

Review is still here and I still shop without a mask. And the one time I wore one was to come to your store (just for fun, wouldnt spend a cent there) after I came from Boston the day before. You ask questions, I lie!! Enjoy!

Super helpful knowledgeable and helpful staff, big thumbs up for the OGE

These people rock! We got our boots, gloves and got our bindings installed on our boards and spent a fraction of what we expected. Anthony was super knowledgeable and answered every one of our questions perfectly. Rock on!

Very cool store AMAZING bikes so light carbon

Very expensive place to purchase gear.Their clearance racks approximate regular prices at other shops.

Excellent people work at this store. Stuff is irrelevant when you receive service like OGX does. They seek the same caliber employee year after year. I have shopped with them for over a decade and it is a tribute to the management, community and culture which makes brick and mortar shoping experiences, like you get here, still relevant and more rewarding tjan online purchasi g.

Excellent selection both new and used gear.. Heaps of quality used gear.

Pros: Good selection of gear and the used section downstairs is great.Cons: a very opinionated collage staff, slow service turn around and I have the feeling that most of the staff is stoned, disorganized layout but its has definitely improved over the yearsOverall: I feel the bones of OGE are great but the staff and floor layout definitely need to be more customer oriented. Also as an someone whose been camping longer than most of the staff has been alive, its a bummer to be confronted by an opinionated collage staff who find it funny how dated some of my durable outdoor products are. Sorry Im not interested in a crazy light cooking set up, just sell me what I ask for. Will not be returning as their Covid protocol isnt as serious as Id like.

The staff were helpful and friendly. There was a huge selection of outdoor gear, bikes, quality athletic shoes, sandals and hiking boots and hiking shoes. The discount walls were pretty pricey but paying for quality is the name of the game there. I got a facemask that was labeled for 24 dollars and was surprised when I only was charged 17 dollars and change. Great experience and I will definitely be back in the future.

I was fully vaccinated and denied access to the store when I was visiting from PA. Very disappointing.

Always a fantastic experience in this store. The most helpful staff, and semi comparable prices on most of the items.Honestly though this review is for all the hardworking bike crew in the back. Theyve never been met with a problem they couldnt solve with a smile on their face. Its nice to have a place to go where you dont feel judged. Thanks OGE!

SHOPPERS BEWARE!!!I attempted to shop at Outdoor Gear Exchange today but they wouldn’t let me into the store! An employee was at the door screening customers. I was told I was not allowed into the store because I traveled from Worcester County in Massachusetts. Makes no sense to me. Especially since I was traveling to the UVM for work. I can work in the hospital but can’t shop at Outdoor Gear Exchange? Plus Worcester County isn’t even a hotspot in Massachusetts. So ridiculous!

Terrible customer service. One started with, can you give me some room? the other can you cover your nose? This was not a pleasant experience. I did not appreciate the customer service. I understand the life were living. But if someone has questions and expecting to pay money in your store then I would expect gratitude, appreciation and attention. After all that is the business you are in.

Enjoy the store- however their covid protocol makes no sense. Was told to change my mask, and was provided a new medical one, however i had to take mine off (while random people were nearby, to put on a new one???) I understand you guys are trying to be all hip and in touch with having the best covid protocols in this very liberal town, but my double layer buff ive been wearing to work everyday for the past 6 months seems to work fine.... it seems much more irresponsible to have my bare face near your entering customers! Thanks for the cheap deals though :)

Not for older bikesWhile the retail store is fantastic their bike shop is mainly for new road and mountain bikes. I have an old bike with old school shifters (photo, not mine but same model) and the minute I left the store following my tune up the shifter ripped the wire out. Went back, they fixed it for no charge. But then less than a week later same issue. I fixed it with a friend at that point. Also they forgot to put caps on my new tires I bought from them.If you have a modern bike I bet you’ll have better luck but older bikes should probably stick to old spokes home

Dealing with this place is just beyond frustrating. So frustrating that I dont want to bother recounting my experience but I will sum up with: inconsistent communication; indifferent/rude staff; and a very, well, dumb gear consignment system. What a waste of time.

Unequivocally the best place for outdoor gear and great deals on consignment. OGE is the gold standard for skiing, camping, climbing, and consignment gear. Their staff are fantastic and knowledgeable, their website is great.

Amazing efforts from Adam in the camping department. Overall very nice and knowledgeable staff with a huge selection! Thanks for the great experience!

Busy, but very good at customer covid-19 screening and safety.

Nailed it !! the skiis were packaged with care, just as I would have for my small business. I will be back again next year for more. Thank You !

Easily located the item I was looking for, a new set of Yaktrax. A staffer asked me if Id made sure they fit over my shoes. Otherwise, they let me do my own thing. Which is why I like OGE so much.

After following the exact COVID-19 guidelines provided on both the states website and the stores website, I was still denied entry to the store.

Great place!

After a ride my mountain bike was making a few awful noises that I knew werent good and I needed to get fixed ASAP. I had a day of downhill coming up in a few days and on my way over to OGE I was praying that theyd be able to take a look, figure out the issue and have me back on the trails lickity split. Sure enough Austin had replaced my brake pads and rotor and through a few (perhaps too many for a non appointment visit) test rides down Cherry Street he was able to identify and resolve a weird little squeak that was present for too many rides. Austin was thorough throughout my visit, is a top not guy and has great chat! Rick is also great - I now have a better understanding about my shock system, getting full use out of it, and when to increase or decrease the squish factor. OGE - all the time, every time.

Your store has all the gear I want, with new merch reasonably priced, and amazing deals on consignment gear. Ill be shopping there again soon!Bryan from Brattleboro

Always check here first. They probably have it, And if they dont they can get it. Amazing deals to be had in the consignment area as well. Staff advice has never let me down.

The staff were SO helpful and they knew what they were talking about. I found that the man that was helping my friend and I find climbing shoes, understood what we were asking for, and kept giving us appropriate options after listening to us. They have more options than most locations and they even have a small climbing wall so that you can try your shoes. This was a great experience!

I once placed an order through this site and the representative I spoke with went above and beyond to make sure I was ordering the correct item. I was VERY impressed by their customer service. When I think a company has excellent customer service (especially a mom + pop shop) I always continue to order from them to support their company.However, today I called to place an order and they failed to match their price match guarantee. There is no current language in their policy stating they will not match a price from a website where you have to create a log-in (even if the log-in creates a membership which would be free). Apparently it is their policy, but for whatever reason their website does not have this statement listed and cuts the sentence off at We (see attached image of how it read when I contacted them -- end of the first paragraph). This, of course, is not the customers problem, but an error on Outdoor Gear Exchanges side. Said bluntly, it is false advertising.The customer service this time disappointed me as they were not willing to honour their policy as it was written at the time I contacted them (it has since been updated listing the specific site I was trying to price match). A company which truly has excellent customer service (as I previously experienced) would honour their policy and this company wouldnt budge.I have now written this company off as one from which I will shop. I purchase a lot of gear, so they have lost at least one customer -- which for a mom + pop shop should matter to a small degree. Since Im a climber, which is a very communal sport, I will also spread the word in my climbing community to not purchase from a company who does not honour their policies as written and therefore falsely advertises.I wish I could say something better about them other than the first time I ordered from them the representative was amazing. Upon second purchase, the customer service was abysmal. I like to support ethical companies and in my opinion Outdoor Gear Exchange does not practice ethical business policies.

GearX never disappoints. My order arrived before I hung up the phone. Not really but just about.

Guess you all have a problem with veterans not wanting to take their mask off to put on your masks on all the guy wanted to do was put your mask on over his and you all kicked him out and the guy that was with him that wasnt doing anything.

Chad in climbing was friendly and so helpful! He gave recommendations and was so patient with me, as I know absolutely nothing about climbing. The crew in footwear was awesome as well!Cant get over the huge variety of stuff this store has. Everyone in the building is approachable and more than happy to help.Beyond satisfied with my experience in the store, will be going back for sure!

Always have a lovely experience here. Like a kid in a candy store. They always have the best selection, and its always fun to poke around the very large consignment area. The staff is always easy-going, knowledgeable, not pushy, and friendly.I just placed an order, got some great deals, and it was shipped wicked fast, with no unnecessary/excess packaging, and everything was exactly what I ordered and in great shape. Receipt was also reasonably sized (I.e. no wasted paper) and came with a coupon for my next purchase.Will always go here for my outdoor adventure needs :)

Best place for both new and used gear in Burlington, tons of great brands and frequent sales

My family loves OGE! We shop there for clothes, shoes, climbing gear, and skis. The consignment section is top notch, especially when I need outdoor gear for my kids.Thank you OGE staff for screening shoppers before entering the store and following COVID protocol. People/businesses like you are the reason Vermont is successfully navigating this crisis. I wish more businesses on Church Street would follow your lead.

Great selection and friendly staff

Quality products with experienced customer service is what you can count on in this store. Needed to regear myself for some outdoor photography and they provided my now-favorite light but warm gloves and a comfortable pair of shoes perfect for long walks.

Who couldnt love a full service gear shop right in the heart of beautiful downtown Burlington, VT? If you are into a little light hiking they have you covered head to toe. Perhaps youre looking for something more adventurous? The can meet all of your needs. New gear is sold at street level, consignment sales of used stuff is in the basement.

Always helpful staff! I am a picky shoe shopper and the staff that has helped me the numerous times I have gone in were wonderful. Also I am a huge fan of the consignment section downstairs. Great local recreational store!

What a hypocritical store. Saratoga county NY was on do not enter the store list. Saratoga county has way less COVID cases per capita compared to the county in which this store is located in Burlington VT. Bad business model! Have your facts together before refusing customers!!!!!

An exceptional outdoor store with an equally exceptional selection! There’s something for every form of outdoor activity here and all at fairly good price points (plus they will often price match items as well)! The staff is also very helpful and knowledgeable making the experience great for people trying to find gear for new activities.

Lucky to have OGX in our community!

I ordered a Bern helmet from them. The information re sizing was wrong on their Web Site for this particular piece. Hence it doesnt fit. They are not willing to make up for it and want me to pay return shipping although it clearly was not my fault.Very disappointing. Never again.

Been shopping here for over a decade! Locally-owned gem of a store with everything you could ever want! All the good stuff and excellent brands are here. Support your local!

Great array of products. But better is this company stands behind great customer service and integrity. Well done.

Incredibly helpful staff! I have not had such a proactive, knowledgeable, and positive customer service experience like that in many years. Multiple people came up to me multiple times to ask if they could help me find what I was looking for or make a decision. Each one of them had a significant depth of knowledge about the merchandise.The store has lots of supplies across a wide selection of brands. Prices seem very reasonable. Great location too!

OGE and its staff are a perfect encapsulation of Burlingtons community as a whole. Everyone here is stoked to help you, and theyre all experts when it comes to anything outdoors.

Great store. Good selection, knowledgeable staff

Staff is awesome and they seem to have everything you could ever want. I went in looking for a very specific travel bag and sure enough they had it. The customers are also gear smart because I was walking around with the bag contemplating whether to spring for it and a guy who was shopping saw the bag and convinced me it was worth the money.Prices are very competitive and I actually saved money over Amazon on my last purchase. Plus, local business that does good things for the community. Just go there, spend some money, look smart, support the local economy.

Awesome!! So helpful. Good selection, good sales, and some original prices better than others! Doug was very helpful finding everything I needed and having to go in the back multiple times for just the right helmet. Jacob did a great job picking just the ski boots I needed and the man who did the boot-ski adjustment was great (didnt catch his name though). Also was able to get 10% off the total since I bought everything for this season there! Good prices and lots of consignment clothing/jackets, etc too. This is definitely a place to shop for skiing equipment and I know Ill be back for more when the time comes. Thanks so much!!

Great company. Stands behind the products they sell, and has a customer service team second to none. Would recommend to anyone.

This is your quintessential outdoor gear shop! OGE is conveniently located on Burlingtons Church Street in the midst of all the other stores.This store has anything you could need for all of the outdoor sports/activities you can enjoy in this region.On the main floor you will find a TON of footwear, its nice that they have a ramp to test shoes on. As someone that used to hike a ton in New Yorks High Peaks, the last thing you want is to find out you have a blister 3 miles into a grueling hike and your new boots are tearing up your heels.Skiing is a popular activity up here, the store sells a decent amount of ski and snowboarding gear. I also spotted bikes canoes, kayaks and so much more.There is often a sale tent outside the store, so thats worth looking through. I also found a section downstairs with either pre-owned or clearance goods.I personally love Yeti tumblers for keeping water cool, this store carries a lot of that type of inventory and some items were on sale.Even if you arent sporty, there are still a lot of great shoes and clothing to check out here.The store is great, but a bit on the pricey side. Still its nice to support local businesses and that seems to be the ethos in this area.

Dan in the ski department was extremely knowledgeable and super friendly. One of the best experiences I have ever had buying skis. Unbelievable customer service.

Only ever gone for the bike shop but I love the vibe of the rest of the store. It has everything outdoor related.The bike shop I think is one of the best in town. I demoed several of their bikes before buying a new full sus there. The mechanics know what theyre doing and arent afraid to explain how things work so you can do it yourself. All repairs and work is done incredibly fast. I even had a new set of wheels built here and I couldnt be happier with them.Chris is my go to mechanic in this department, but everyone here Ive dealt with (for the most part) is great.

Announcing for their Marathon, I needed a few last minute items. The staff here was quick to find what I needed, and get me on my way. Thank you, again.

This is by far my favorite place to checkout ski and snowboard gear.They always have the newest equipment, but the real find is the consignment items. The basement is an experience in itself. Given enough time, you can find great gear made any time from 1980 -2014.Always surprised by the deals on unique gear.

This place reminds me of home! Im originally from Seattle. I could have spent all day in here. They have an amazing selection and their consignment section is huge! Really good deals too. I wish I lived closer to shop here more often!

Really like this place! The people are chill, positive, and knowledgeable.Sold boots through their consignment and used the credit towards a tent and sleeping bag for RAGBRAI. Nice bike dept too!Spot on with expertise and helpfullness... (especially when I showed up too early... sorry and thanks for still taking care of me!)

This big store just burst at the seams with the added space. Huge selections in most outdoor sports. Some great deals to be had! 👍✌