Service intake was nice and professional. All of the other sales members were loud and having personal conversations on the floor while wearing their masks below their mouth or had their nose poking out. If your going to wear the mask improperly don’t bother wearing it at all. All of the employees were walking so close to my chair in the waiting area that I could feel the breeze they created. All of the women working there were dressed completely unprofessional and were all wearing casual clothing and leggings. Convenient location but severely lacking in professionalism.

I’ve been a loyal customer of Herb Chambers Honda of Burlington for 25 years. The main reason is due to your customer service team. June and Glen are beyond exceptional. They always have a professional and enthusiastic attitude that echoes loud and clear. June and Glen always explain everything in detail and reach out to call me and relay any important information required for my vehicle. I feel a sense of relief when I have my accord and odyssey serviced and see a friendly face representing Herb Chambers. Thank you for explaining everything in detail when picking up my vehicle after being serviced. Great Job!

As always I had a great experience at this dealership. It was clean, the service was friendly and efficient, and they asked me if I wanted the additional work needed done prior to doing it since I originally came in for an oil change. The staff is nice, the prices are reasonable, I will definitely bring my vehicle back for future service and will shop here for a car when it’s time.

I have leased 2 CR-Vs from location. Lets start with my awesome sales professional Pedro Abreu, he has helped me every step of the way! He found my Dream SUV CR-V 2021 2 years later after he leased my 2019 CR-V. He swiftly responds and delivers service with a smile and Micheal H. Thank you so much for being late for dinner with my 45 minute insurance call🤣! 2nd the location is very clean, bright and a place where Honda Dreams come true! Thank you Pedro and Herb Chambers of Burlington

Great dealership! From sales to service these people get the job done! June in service really came through to make sure our Accord was well taken care of!

I had the easiest experience leasing a brand new vehicle than I ever could have imagined. As a first time buyer/leaser I was very nervous about dealerships, but Lance and everyone at Herb Chambers Honda made the entire process easy and understanding and very clear. They answered any questions I had, got me a perfect match for what I wanted out of a vehicle, and got me approved and home with a car within a day. They also made sure everything they were explaining was understandable and that I was aware of all of the risks of leasing, which was very refreshing and helpful as well. I could not be happier with my experience and highly recommend that anyone looking for an affordable, reliable, and safe car to come check them out! It was an absolute pleasure to get a car through them.

I came here for an oil change and tire rotation. it was my first time here. June was amazing! She helped me out an got me a good price on an oil change and tire rotation. However knocked down a star for everyone else who worked there and how confusing it was in there. I came in for a 1 pm appointment the lady at cashier told me just to wait in the waiting room as someone would call me. I waited 15 minutes then went to receptionist and asked if I needed to check in for service she had no clue but said probably. There were no signs for the service desk but theyre the desks across from the cashier if youre looking for them. Again June was awesome and helped me along my way. I only waited an hour which was great. Then if youre confused on where to pay you go to the rude ladies at cashier. Otherwise a fine experience would probably have to come here again as its close to my house.

This is my first time purchasing a Honda. I’m always used to dealing with Mercedes Benz who are wonderful, but Frank Madden is just as easy and great to work with. He’s very nice, friendly and professional which are always the high marks of customer service in my eyes. I recommend the Honda dealership in Burlington. Ask for Frank! Also, the manager, Chris, is terrific as well. I look forward to my new HR-V and my continued relationship with Honda. Thank you, Frank!

Thanks Jeffery. You made the experience of servicing my Honda Accord quick and seamless. I never had to wait in discussing my service and he was very specific on the service to be performed. He was very knowledgeable and the service on the car was outstanding. Car was washed and vacuumed. Ask for Jeffery when servicing you vehicle. You will not be disappointed.

Our experience with Herb Chambers Honda Burlington was really great! Our salesman Sergio was excellent—knowledgeable and patient answering all our questions. He took us thru the process of finding and buying a used Civic quickly and efficiently.

The service team at Herb Chambers Honda Burlington is always great. Whether it is for scheduled service or a drop in they are efficient, friendly and high quality. June always takes great care of us. Thank you!

Extremely happy with their service. Top notch quality of care.

I worked with Lance Fisher to test drive and purchase a pre-owned Honda CRV. He was helpful, efficient, and knowledgable and we worked out a price fairly quickly. I found it a pleasant experience and would recommend this dealer.

This was such a great experience! Lance was super knowledgeable and could answer all of my questions (I had a million!). My car is beautiful and I am so happy!!! Thanks Honda, I’m so glad I checked you guys out!!!

Nice and quick. Great advice for general price and greater long-term potentials. Good comparisons.

Great place if you want to buy a car. Tell them what your looking for and they will help you out. Awesome customer service, very friendly, peaceful environment, Angel did a fantastic job helping me and im super happy with the vehicle, exactly what i wanted !

Our family have been loyal to the Herb Chambers Burlington Sales, Service and financial Teams for close to 20 years. We have bought multiple civics and pilots and continue to faithfully have the Service team maintain and repair our vehicles. They respectfully treat us as family and it is reflected in their pricing, workmanship and their efforts to resolve problems. Issues that could not be resolved by out of state Honda dealers were quickly resolved based on their knowledge of vehicles when our vehicles were brought to them. I would like to thank Chris in service and Vic who I took a test drive with me to resolve a recent challenging front end suspension issue. Bottom line is we trust their knowledge, experience and honesty to resolve all aspects of vehicle purchase and service balanced with financial considerations. Thank you Chris and Vic. Also our best to Sergio. Thank you all.

Micheal Quinn was the best person to work with. He even picked us up from our college dorm to come pick up the car. Then helped us with other things like finding a place to stay and giving us connections to real estate workers. Such a good guy and gives fatherly care. Thanks Micheal ❤️ Much love !!

I had an excellent experience at Herb Chambers Honda in Burlington all thanks to Brian Madden. 5 star service from start to finish and extremely happy with my purchase. Id definitely recommend Brian and the rest of the crew. Thanks again everyone!!

My husband and I both worked with Lee in our process of leasing a car. He has always made the experience easy and comfortable. Lee has gone above and beyond in making it work for us. We really appreciate him! Go to Lee for all your car buying needs.

June was very helpful and knowledgeable about car service. She kept in touch with me throughout the day and thanked me for my patience, since the repair took longer than expected. I have always been happy with the Burlington Honda service dept, and June proved me right again today! Kudos to all!

Such an easy process. Transparent and helpful. Frank was knowledgeable and fun to work with. Got me into the perfect car. So glad we found this dealership. Can’t recommend it enough

I had a great experience, as always at Herb Chambers Honda! June, at the Service desk, was prompt and very friendly in taking care of me. The service was done perfectly and in a timely manner.

Had a horrible service experience at this dealership. I was told there was a vehicle available for me to test drive and precisely within 10 minutes of arriving there, I was told the specific model I was interested in was just sold. All of this occurred within a span of 1 hour. No one apologized for wasting my time and there was no talk about having me come again when more inventory of the same model came available. There was also a complete miscommunication on the lease offer information provided on the phone vs what I was told at the dealership. I’m definitely not going to come here again for sales or service. Be warned about getting your time wasted, and go elsewhere for more honest and reliable service.

Great experience from start to finish. Arrived early for service and was taken promptly and greeted warmly. My car was ready in less than an hour. Well done?

The folks at HC in Burlington are the best around. My wife and I have been with them for years now and never had a bad experience. Patrick is a real MVP!

Lee helped me buy my first car, he was straightforward and very easy to work with! He did his best to make the experience as smooth as possible for me and I am so happy with my decision!

Just traded in my car for a leased 2022 Honda HRV at this location. It went very smoothly and they did a great job in making sure I was happy! I recommend going to Jake Matton! He was very kind, personable, and understanding!

The staff at Herb Chambers Honda of Burlington were amazing. There professionalism from buying my vehicle, to having it serviced should be commended. Herb, hats off to your employees.

Michael Quinn at Herb Chambers was fantastic. I only buy a new car every 5 to 10 years and usually dread it. However, this was one of the best experiences Ive ever had. No pressure and everyone was very friendly. They made the paperwork an ease as well. If youre in the market for a Honda, head to Herb Chambers in Burlington MA and ask for Michael Quinn! Best hand down!!

Very friendly, helped with maintenance on my car quickly. Seriously I didn’t think it would be so easy. They gave me a time estimate and they were very accurate as it finished within about 10 minutes of when they thought it would finish. Love this dealership in general, bought my car here about 6 months ago and it was very stress free.

Highly recommend this dealership! Herb chambers process made it quick and easy for me to take delivery of my new 2018 Ford F-150. I’m telling all my friends and family!

Sergio was an excellent salesmen. I went to look at the car on Friday. Came back on Monday and was able to sign all the paperwork and take delivery in about 3 hours. He didnt try to sell me a car, he sold me a good experience. Overall, I highly recommend him!

The folks at Herb Chambers Honda of Burlington were very helpful and friendly. I would recommend giving them a shot if you’re looking for a new car. They saw to my every need and then some. Will definitely go back there for my next new car!

I love the fact that the staff listens. They listen and do what they say in a very reasonable amount of time. I’m driving my 5th Pilot and will continue to go to Herb Chambers Honda for service as well as to buy my next Honda Pilot in a few years.

The dealership is amazing!! The salesperson, financial folks did a great job at meeting our needs. Everything went smoothly and I would recommend Herb Chambers to everyone!! Fantastic place to purchase a car!

This was my 1st oil change for my 2017 certified Honda CRV which I bought in October 2020. June, service representative, came through big time for me because there was a shield missing from underside; I was experiencing some anxiety over this issue. She listened to me, was empathetic, and reassured me everything will be OK. A shield was installed, and I am so grateful and appreciative to JUNE. I left very happy! Lesson learned next time before I buy another vehicle I will be sure to inspect underside. I highly recommend June! Also the mechanic Matthew did a fine job at performing multi-point inspection. Car wash was also great! Thanks to all, especially June!

Went to parts and asked for a gallon of antifreeze. Was sold a gallon jug for $18. When I arrived home I found that the jug was labeled as half water. So I only got a half gallon of antifreeze. Bait and switch. Now I have to throw it out and start over. I called them and they acted dumb about it.

I had such an easy and comfortable experience at Honda in Burlington!! Frank Madden made the experience the least stressful it could’ve been and worked with my family and I on getting the best deal possible for me. I am so so happy with my new car and with how kind and friendly Frank and the rest of the team were!! 10/10 recommend visiting this dealership if you’re in need of a new car :)

Everytime I get a oil change here my CEL comes on ..

Everyone worked really hard to resolve an issue I was having with a simple setting for my automatic door locks. The woman at the service intake area made it her life’s work! She got a service tech and the two of them came outside to work on the problem. And eventually they figured it out! My thanks to them both. I’m very grateful.Today’s cars are like computers with gas tanks under them, so nothing’s easy!Many thanks!

This place was amazing! My sister and I had been to a previous dealership where they just wanted to make a quick sale and it didn’t feel welcoming. Thanks to Patrick he made us feel better welcomed and really cared for our needs. I will definitely be back in the future and so will our family!

I went in today to look at a Honda Ridgeline snd was helped by Rob. Rob was great. He answered all my questions and explained things thoroughly. I am very happy with the service and even more happy with my new Ridgeline.

Really excellent experience with the sales team buying my Honda Civic. Lee was by far the most helpful and knowledgeable car sales person I have encountered. Also the hardest working. Thanks Lee!!

Patrick was pleasant, informative and covered everything about the vehicle. The experience was see less. Good job!

The only thing I would like to see happen is the ability to schedule my oil change instead of first come first serve. They were quick and courteous though. Would recommend to others

I had a pleasant experience yesterday while having my car serviced, as Jessica in the service department was professional, friendly and kind when checking in bright and early in the morning….Certainly a nice way to start the day. Now if there were only a few (or any) women in the sales team like Jessica, that would be beneficial!

Getting a car was easy and fast! Staff were very friendly and informative. Sergio A. assisted us in the process and within 2 days I was driving away in my new car! He showed me all the fancy little gadgets and new technology that cars have now. Even helped me match up my phone with it.

Great experience today at Herb Chambers Honda of Burlington MA.Ask for Laurie, She is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Laurie is knowledgeable, she’s helpful, she listens and she’s accommodating. I highly recommend her. Great service and she knows her stuff.

Fair, thorough, and courteous. We have purchased 6 cars and have done all service and repairs here for 23 years. I would not go anywhere else. Shout out to Chris in Service! He is the best!

Bought my Q7 here. Salesperson Pedro is a great guy, made sure to make me a happy customer. The finance guy is also kind and not pushy at all. Over all great experience.

It was a long day but a pleasant experience. I am a first time Honda buyer and I love the HRV I purchased.

Always professional and customer oriented. Special thanks to Laurie who went above and beyond to help me, expedite my service and keep me aware of the progress. Laurie is an exemplary example of what a customer service rep should be. Kudos!

Excellent service. Thrilled to have a new Honda CRV, and even more thrilled to have bought it here!

The service was efficient, and all with whom I had contact were courteous and respectful. The interior was washed and the exterior was vacuumed. My 2 year old car hasnt looked this good since I drove it off the showroom floor.

I was very happy with the service. Every one was very nice and the work was done very efficiently.

Recently I traded my Lexus for a new CRV lease. Jake and his supporting staff were knowledgeable, informative and honest, it was a pleasure doing business with him.

Bait and switch ads. $8000 additional price with fees on what is advertised on the website not including the sales tax. Absolutely ridiculous and horrible business model. Car I was interested in is listed for $39300 and but it is actually $48000. All four listings I called about had the same issue. so this is not an isolated human error.

I never thought buying a car would be so straightforward. Lee Diamond (as well as everyone else involved) made the entire process as transparent as possible, and left me with no room for worry. If you are looking for a new ride this is the place to go!

I was charged for a tire rotation and it was t even done. Chris the service rep immediately brought it back into the derby area and had them rotated. He also refunded our money.Sad to say I’m very unhappy with the service at Honda and probably won’t ever return.If they’re doing that what other kind of service are they not providing but charging!

I have leased at this location twice and Patrick has always been helpful and quick to respond. He made the car pick up experience seamless and fun!

Terrible experience with Herb Chambers Honda of Burlington!!! The initial sale of my purchase on my 2015 Honda Pilot went very well and smooth, its the after care I received when I had leaking in my car. They were good with trying to fix it, however I had to bring my car back 7 times and no real answer as to why it kept leaking!!Well I found out....they hid it from me after the inspection there was an accident on the drivers side door! I recently traded it in somewhere else and they told me about the accident so I lost money on the trade!! That isnt the reason I am leaving this review though. I am leaving this review because they hid this accident from me. When I purchased the car the CarFax was clean, no accidents. However they did discover this accident when inspecting my car to get it ready for me to pick up. They saw it and noted it on the CarFax on 7/11/18 and I picked up the car on 7/16/18 and was NEVER told of this!! Then in August 2018 the accident was listed!!!I will NEVER buy a car from them again and hope this helps others when looking for a car and landing at Herb Chambers Honda of Burlington, GO ELSEWHERE!!! BEWARE!!!

Worked with Jeffrey the last two times I brought in two different cars and he has been excellent. Took the time to explain what needed to be done and answer any of my questions.

Good customer service even with a jokster like me.

I just wanted to take a moment to write a review for Frank Madden of Herb Chambers Honda of Burlington. I would like to give high praise to Frank. Frank is professional, patient and polite. I was searching for a car that had all the safety features my current car does not have. The Honda Civic was my first choice. I did not feel any pressure or rushed while working with Frank. In fact, I left the dealership after test-driving two cars to think through everything only to return two days later to purchase the car from Frank. In addition, I appreciate the follow-up call from Frank to make sure I was still happy with my purchase. It was a smooth process from beginning to end.After doing my homework and shopping around, I am happy I made the choice with a 2021 Honda Civic purchased from Herb Chambers Honda of Burlington.

The customer service was great Chris goes over and beyond for his customers at Herb chamber of Burlington mass

They do not stand up behind their product... they forced me to throw away a brand new tire and buy a new one for no reason. They just want your money and dont care if the car is functioning properly or not.

Brought my car in for a minor tuneup. Asked if it could be ready be ready before noon. The time was 8:15am. At 10:15am I was paged as my car was ready. All services were done. My customer service rep was very friendly and accommodating as I added one item to my service sheet after it was finalized. The waiting area was very clean

I came just to look at the cars and ended up leaving with a new one. I did not even have to negotiate. They gave me a fair fair price right away - never happened to me before. Usually negotiating at car dealerships sucks the life out of me. This time everything went super smoothly.

These guys are always easy and pleasant to deal with. Very good at what they do. Jeffrey was funny and very helpful.

Sergio Urquijo is literally the best car salesman out there. He listened carefully to my wants and needs and set me up with the perfect car for me. He made my experience with Honda Burlington so pleasant. I will definitely be referring everyone to him and continue to do business with him in the future.

Fast and welcoming service for sure ! Can’t wait to bring all my cars there.

They are pretty fast and responsive. But the sale representative didn’t provide me with quote at first so I got pretty shocked by about $1800 fees added to my down payment! They also rejected my graduate discount before delivery so I canceled the lease!

Brought my car here for an alignment. My car was test driven recklessly at up to 90 on the highway and 72 on local roads with no seat belt.If you have a Type R or other precious car that could be difficult or impossible to replace, I cant recommend bringing it here for service because of the risk of wrecking it and the endangerment to others on the road.Also be warned that the alignment rack they have does not fit the Type R without needing to add planks to protect the side skirts. The actual alignment itself was performed well though, so if you have a typical Honda car Im sure it would be fine.Edit: despite the dealership replying to reviews encouraging customers to reach out, if you actually email them they dont reply... guess that explains why there are issues

Have a 2016 Civic coupe that started having AC issues in 2019. Took it to service on February of 2020 and told them about the AC issue. I did not use the car on 2020. Now that I need the AC, I noticed that it still does not work, like in 2019. I read about the condenser issue for Honda Civics 2016-2018 and took the car to the mechanic. They said the condenser was leaking. Took the car to Honda Burlington and without using a dye or anything, they said the issue was the suction hose. Took the car to 2 more mechanics and they could not find any leak on the hose. The Valet parking at Honda offered to give me the contact info of a mechanic he knew, but the agent at Honda Burlington asked me to leave as I was bothering her workers.

Jake was great to work with and got the car ready to take home the same day! He made it easy. Definitely ask for Jake when you go to Honda Burlington!

I have worked with Lance at Herb Chambers Burlington through several sets of leased Hondas. This Saturday I went into the dealer to hand in my CRV 2018 lease, knowing my bottom line in terms of budget, but unsure of what car would be best for my family of teenage boys. Lance helped me finally decide on a car I was unfamiliar with, but now love: the Passport 2021. He was very patient and kind while professional. I will be back in three years for the next adventure! Meanwhile Im thrilled with the Passport! And the teen boys approve, as Lance thought they would. Thank you!

Chris Glen always does an outstanding job. He is a significant reason why I came back to Herb Chambers. Years ago I had a Honda Accord from Herb Chambers. Chris worked there then. I eventually bought a Ford Fusion hybrid. After my brakes failed me twice I came back to Herb Chambers and bought a Honda CRV. It was a secure feeling knowing that Chris Glen was still there. He is always supportive and thorough.

My service representative, June, explained everything that needed to be done. She called later on to let me know I needed tire replacement. So I got everything done in one trip. Great service!

We just purchased a used H-RV from Herb Chambers in Burlington from Frank. We had an amazing experience. Even though they were very busy Frank made sure all our questions were answered. It made us feel completely comfortable and we bought a great car.

Went in for an oil change came out with new leased car. Asked about an early trade of leased vehicle directed to Rob Kinneen who walked me through the new car process. Professional, courteous no nonsense approach let to a no hassle ownership of 2021 Honda Accord. Cant recommend more highly of the whole dealership.7:30 appt for routine oil change great staff Asked a few questions 11:30,I left with new car. Thanks to all. Fran Connolly

Outstanding service particularly June. Everyone I came in contact was friendly and helpful. June knows her stuff. She said 2hrs and it was ready in an hour and fifty minutes. It makes me feel comfortable to deal with reliable people.Jim Fox

Definitely Jeffrey is an excellent part of honda. He understands hiw people feels and he always provides an amazing customer service!!

They were really kind and giving me all the options to leave happy and satisfied. Sergio is undoubtedly the best

Fabulous service,and terrific caring employees!!A pleasure to deal wth.THANK YOU!!!

Robbie at Herb Chambers Honda in Burlington is the greatest salesperson on the planet. He’s so thorough and detailed, this was my second car purchased from him. Robbie listens to customers needs and is great at choosing the car or service to best fit the customer. Purchasing from him is never a mistake. Thank you to Robbie and the entire team at Herb Burlington !

We all like driving a new car, but no one likes shopping for one, right? My wife and I recently had a great experience working with Frank Madden, and Finance Manager Tom Au, at Herb Chambers Honda of Burlington. We test drove 3 vehicles, and made a purchase within 2 hours. There was no pressure. None of that, “I need to ask my manager” nonsense. They didn’t push any products or services we did not want. It was as easy as buying a new suit. They appreciated our time, and helped us stay within our budget.

I have to say Lee was great with everything we needed to get me a new vehicle. I highly recommend them to anyone that needs to shop for a new car. Leegoes above and beyond for his customers and tries to help as much as possible. After all the help I got to get the Honda Accord I wanted 😀😀

Efficient, friendly, from check in to cashier. Herb Chambers has been servicing my Hondas for over 15 years!!!

Jessica is the BEST! And HC Honda of Burlington is right up there with her!

Friendly, efficient, and lived that they washed my car!

Jeffrey was professional and gave me important information about next things for maintenance of my car after the oil change

I came by to test drive the Honda CRV (decent car) and got to speak with Phil. On the website it says the lease is roughly $3,000 plus $250/month. Boy oh boy do they like to screw you when you get there! Phil wanted me to pay over $6,000 to drive the car off the lot hahah and then had the audacity to text me at 9 pm a week later to ask if I’m still interested. The best part? He didn’t even introduce himself and when I asked he said his name was Herb Chambers of Burlington. Ok. Go somewhere else and save yourself some time and dignity.

They are very professional. Good Service! Recommended.

Service was excellent once againPleasant and informative and explained all that was relevant to the service as well as options and timelines for when further service would be needed

Thank you, Herb Chambers Honda of Burlington, for making my sticker renewal process an efficient and pleasant experience.

I’ve been going to Herb Chabers for my Honda service since @1992. Chris G is the BEST service advisor ever! (He didn’t pay me for that lol). I’ve known him probably that long…. Straight-shooter and doesn’t charge me for stuff I don’t need. All my service history is there and I love it. BTW I ALWAYS buy the Hondacare warranty and it’s always paid off. I also buy the oil change “packages” like 5 or 6 oil changes for $250.I will continue to take both my Honda’s there for the very MINIMAL service they require.

Our salesperson Lee went out of his way to make the process as easy as possible for us. He was incredibly patient and answered all of our questions along the way. We felt very happy and at ease with our choice to come to this particular dealership.

Thank you for a great car n great experience!

June went out of her way to help me get my car fixed in a timely manner. She is always so kind and goes the extra mile to make her customers feel like they really matter to her. It means a lot and she is an asset to Herb Chambers! Thanks June!!