I thought that 2 hours was a little long for an oil change and the inspection of the vehicle. The technician who inspected the car indicated that there was no visible damage to any of the four tires. However, the right front tire was damaged. There was a piece about one square inch and a quarter inch deep missing from the outside tread that could easily be seen. Now I am not as confident that the entire inspection was done carefully. I did mention this at the time I paid the bill to make sure it was on record.

(This is regarding service)Sometime last week, stopped into Ford Lucas to arrange an oil change. Approached service rep, Liza who created an unpleasant and discouraging experience for me as a customer. Liza’s energy was very unwelcoming, stale, and incredibly arrogant. I was made to feel as though I had been a bother for asking questions pertaining to having my oil changed. Meanwhile, I had just recently left the Ford dealership located on route 38 in Lumberton where the staff and service was humbly impeccable! David in particular was enormously welcoming and efficient with service from the moment i stepped into the dealership. He even offered to service an oil change for me on the spot after completing my appointment that day. Something felt right about the energy at this location right off the back! Not to mention, the initial phone call made a week prior to schedule my appointment was even delightful.So because Ford Lucas on route 130 is my “mother” location where I purchased my vehicle, I figured I’d just continue scheduling my oil changes there. Hence after the experience with Liza, I’d rather not go back to having service done with some of these miserable people and would much rather patronize giving service to the Ford staff located on route 38 where they take pride in creating high-level personalized experiences with their customers!!!

The agent who helped me explained everything clearly, my service appointment was on time and completed quickl.

I recently needed to buy out my lease on my Explorer. Although, I did not lease my vehicle through Lucas Ford, they were more than helpful with the process. Bob Burkhardt took the time to explain every detail with me and everyone involved in the process was very helpful. If you are looking to purchase or lease a vehicle, please go to Lucas Ford in Burlington. You wont be disappointed.

I am truly appreciative of the time the service representatives (Emily) takes when dealing with me and my endless questions.

Received the attached safety recall letter in the mail for my girlfriends 2015 Ford Edge and scheduled a service appointment for July 17th at 8am, to make the repair. When we walked in the dealer, they notified us that they didn’t have the parts and they were on backorder. We made the appointment 1 month ago, a little perplexed no one had the courtesy to let us know before driving 35 minutes with 2 vehicles. A little turned off.

I came to this Ford because it was the closest to my house. I took my car because it needed to get a fuel injector replaced. The lady called and confirmed that that was the issue and also told me the alternator needed to be switched. She gave me a price on the cost to get it fixed. I declined and later decided to just get it fixed. I went in the next day to pick up my car and had to pay a totally different price which was really unacceptable!

The ladies at the service desk were exceedingly delightful!!! Professional, informative, answered ALL my questions. AND I was in and out in less than an hour!

Excellent all around service.. just bought a 2021 f150 ..couldnt be happier..thank you Joe Wilson

Had a great experience working with Chris T and Tom K to get a new customized Ford Ranger. Turned out better than expected. They were easy to work with and responsive. I will definitely recommend them.UPDATE: 11/11/2020 I needed some service done on my new vehicle and got the pleasure of working with the Service Department (Emily and Eric J). I primarily worked with Eric J, but on occasion, Emily would take my calls. She was courteous and genuine. Eric was also courteous and genuine, however he went FAR above and beyond what I expected from any customer service representative. He really took his time to actively listen to my reasons for being there. He was highly communicative throughout the few days I was without my vehicle (he also secured a loaner for me). I would rate Erics service as leaps and bounds second to none. The atmosphere in general was relaxing with good conversation in between. If you need service for your vehicle go see Eric at Lucas Ford. I know I wont be going anywhere else.

My 2020 Ford Ranger was due for its first routine service appointment. The service was quick and thorough and the staff at Lucas Ford were all very friendly and helpful. I would recommend this dealership for their excellent sales and service departments.

I am a long time satisfied Lucas Ford customer. This is my 3rd truck purchase from them. I just purchased a Certified Pre-Owned Platinum F150 from them and was very pleased with the level of service I experience. The truck was immaculate! My sales manager Joe has proved to be courteous, trustworthy and attentive to I wanted in a vehicle. I even appreciated the conversation I had with the Finance Officer, who was a former Marine like myself as we swapped stories. The entire transaction was low pressure and personable. I would recommend Lucas Ford to anyone seeking a vehicle.

I’m was very pleased with my service at Lucas Ford . The service area is very clean, the service reps are polite and courteous, they did everything possible to make it a pleasant experience.

Thank you to Jeremy and Lucas Ford for the absolute 5 star experience. Jeremy had the 2021 Ford explorer cleaned and ready for a test drive before we arrived. Test drove it called him from the vehicle said it’s a GO Sales process start to finish 2 hours. We will be back for the Mustang GT350 very soon!

We use Lucas Ford for our F-150 maintenance and repairs. I trust their service center to take care of my vehicle.

Great customer service..Emily was awesome and very informative. By far best Ford dealership I’ve been thus

Very certious prompt & efficent. Would recommend checking for your next auto purchase here . Had a very nice experience

This salesman Mr Williams Owens Jr was great very knowledgeable many years in the automobile industry and sales. I Was interested in the Ford lightning F-150 pickup truck this coming out next year I explained to him that I have a kitchen cabinet business, And are partners in a Granite Store company ...and needed more information and ordering procedure for the new truck. He stated to me itll be in the showroom soon because I dont want to go on the internet to fill out all that mumbo jumbo. Looking forward to dealing in the future with the company and this knowledgeable person thanks Mr Williams in advance from David H Lee Sr.

After searching for a used vehicle for a few weeks I came across, a vehicle that had every amenity I desired, that was in my price range! I was able to easily and promptly verify the vehicle was available for purchase and schedule a test drive online. When I arrived, the vehicle was clean and parked in front of the showroom waiting for me. I was greeted by salesman Joe Wilson, he handed me the keys, offered a route to take the test drive on and I went on my way. Once I decided on the vehicle, the entire purchase process was a breeze. I felt no pressure from the staff, everyone was friendly, and weeks later I dont regret my decision! I would definitely recommend Lucas Ford and my salesperson Joe Wilson, he was a pleasure to work with!

Walked in without an appointment. Tom in service greeted us. Told us to have a seat and they would check car. Nothing wrong but did an oil change just because we were there. Thanks Tom. U r the best!!!

It would have been nice to get a loaner car because service had my car for a week it was tough getting back and forth to work

They have earned my trust and its hard to find a dealership you can trust.The Team at LUCAS FORD have been awesome. This is my second explorer with them!

We came to purchase my husband a new Eccosport. The contracts was ready to go. While we was sitting there my husband comes in and says how he LOVED the new Ford Escape on the showroom floor and He loves the new body they have now. My husband is not the type of guy to really get excited about much. I knew when he had that kind of reaction I said to Danielle Is there anyway to switch out the cars? She contacted Josh who was kind to negotiate the deal on his day off! Tom a sweetheart was there help us get our documents signed...So GRATEFUL to Danielle and Josh whom worked together to put a smile on my Hubby face! He said Thank You Jesus all the way home. Everyday he drives it he come to me and say Baby Thank you I LOVE IT!!! Our second car from Lucas Ford! They get the job done!!! Call Danielle and Josh the DREAM TEAM!!!!

Went to Lucas Ford because of good reputation and you can trust their opinion. 50K service for my Ford Escape, where a dealer had claimed several oil leaks (one (timing Chain Cover) claimed was leaking, and repaired for about $1000. Others were valve covers and transfer case leak (about $1,400 to repair) Kind of got a too few miles for this and had Lucas check out the car that received a clean bill of health. Bill, the service manager, seemed honest and helpful. Lucas is away from my house, but the do have a well earned reputation and worth the travel time for honesty. Not able to stop by and wait (which is why I dont use Dealership service much).Vey satisfied and happy to have gone to Lucas, Even had a Veterans Discount

Asked salesman if he had any Mavericks, was very rude and acted as if he was mad that I asked.Would not buy a car from that salesman if they did have one.

Sale guy was nice. But getting temporary plates from the dealership that was already on a vehicle and getting bills from ezpass because of the other vehicle. Now I have to deal with police reports and motor vehicles. I even told them.Not even a letter from them to tell expass.SO I DONT THINK YOU WANT ME TO RATE.

Stay away from the Service DepartmentI was their costumer since 2014 until last week. I took my car for an A.C repair. Their service technician, Alex, told me that it will be a total of $2150 to fix it and I was charged $174 for the diagnostic. I took the car to an AC shop and it cost me $150 to fix the problem. I called Alex back because I thought the difference in prices is outrageous and to be honest i felt cheated by the dealership. I was expecting at the very least an apology but instead Mr. Alex took the wrong approach. Apparently he couldnt control his laughter and told me that this was not his problem. I asked to speak to a manager and her told me NO and I am not giving you any money back. I demanded for a manager at which time he told me he left for the day. I asked for the manager to call me the next day and he said no, if you want a manager youll call back and as it stands today i never received a call. To make it worse i heard him laughing as he was hanging up the phone. Now I am wondering if every big job they have done for me was legit. And this is not the first issue with them and shame on me for continuing to give them my business. Two years ago my wife went in for a recall in the charging port in our vehicle. She had our new born in her hands. They made her go back 4 times between parts and service. At the end a service member push a huge box in her one free hand while he carried on his conversation with co workers. She had to walk out with a baby, box in hand while they chat during work hours. I am leaving this alone but I will share with all my neighbors at Riverwalk and my co workers in Fort Dix and warn them to stay away.

Customer service and salesman excellent they assisted with me with no pressure. Arrived at 10AM and left at 12:30 PM owning a new F150 Pickup with a trade and driving two different trucks. Friendly staff, no pressure sales will be return again for my next vehicle.

Excellent service dept., they worked with us to replace all tires on our 2015 Jayco Motohome.

Great overall experience. Searched for weeks online and they had the best price on the exact SUV I was looking to get so I took the hour trip up to check it out. I appreciated our sales guy Bill Owens and the manager on that day, too. Final price was very good with no surprises, financing was quick, no pressure and a very good rate. Had an issue with the vehicle that really bothered me when I got it home and they took care of it, even though they probably didnt have to. I wouldnt hesitate to go there again for my next vehicle.

Was very happy with everything. They had the truck I wanted and was in and out quick.

I brought my vehicle in for routine maintenance. No problem with the work done. However, I noticed my vehicle sitting for 1-15 minutes waiting for the mechanic to work on the rear brakes. Also, check-out takes too long. I watched the mechanic park my vehicle. The service writer knew I was waiting. I watched the service writer use the telephone twice, before completing my paperwork so I can pay and leave. He knew the work to be done and gave me a price. The paperwork should have been completed, instead of waiting an additional 10 minutes. I advised the service writer of my issue. He blamed a slow computer system .

Great service was provided by Joe salesman he had a great sense of humor and very relaxed attitude and Tom in Finance was very nice a great combo made the purchase smooth sailing. Looking forward to continuing our business relationship..Oh and godd Philly pretzels were available, yummie 😊

The team over at Lucas went above and beyond to help my wife and I purchase a truck that we absolutely love, all while helping us to get a rate that fit in with our budget and helping us immensely with our trade! We will definitely recommend friends and family to them in the future! Thank you all again!

Great service. Went above and beyond to get me in a vehicle. Joe was great as well.

Great experience the only thing was that they didn’t know I booked an appointment online which is understandable.

Good Place to visit if you are looking to buy a new car. Facility is clean and wide, so we can have social distance maintained. Salesman was also knowledgable.

Everyone at Lucas Ford was incredibly nice and helpful with my oil change! I highly recommend them and will be back for my next service.

I loved everything about buying from Lucas, from the ease of the sales process to the speediness of the delivery process. Josh gave me the best deal possible and signing with Tom was a very pleasant and helpful experience. Needless to say I will be doing A LOT of business with Lucas Ford in the future, and would recommend everyone else to.

They were very nice and did a much better job this time.

Great experience! No funny business. Everyone was professional and accommodating for my needs. Definitely recommend!

Location is convenient, service was done in a timely manner!

Always professional and a very kind staff. Quick service. I was highly pleased with the service.

Not only did they make buying my truck an easy process . Not only did the service team make it easy to schedule my appointment but did the first oil change and tire rotation in a timely manner while I waited.

Great experience from start to finish! Low-key sales, very smooth and efficient process, and good communication from everyone in the dealership.. I drove 2 hours to look at the specific car they had in inventory, and I was not disappointed. Nice to see a sales organization with a quality process from inquiry to final delivery and follow-up. I would highly recommend. Joe Wilson was attentive, diligent, and easy to work with; as was everyone in the follow-up/delivery team.

I had the most pleasant experience with sales team during my purchase of 2020 Ford Edge.The courtesy and knowledge the processed encouraged me to take advantage of an opportunity to lease the vehicle of my choice.They patiently guided and carefully reviewed each step during the process of signing all documents necessary for the vehicle purchase. All questions were thoroughly answered to my desire.My recommendation to choose a Ford product. Ford rank above the other dealerships!Thank you.

If you are in the market for a new car, you definitely want to go here and visit Shawn! He went above and beyond to make sure I was able to drive away in the car I wanted, and helped me to stick within my budget as well! Even after the purchase of the vehicle, he has done everything in his power to ensure that I am completely satisfied with my purchase. You can tell he is the sort of salesman who stands by his word and his product!The reason for the 4 star rating is that I was not advised of all of my options at time of signing (at no fault of Shawns) so I do encourage you if shopping here to make sure you do all of your research on the financing, terms, and warranties available before sitting down to sign.Despite this small hiccup with the dealership- Shawns professional attitude and superior, world class customer service have made a loyal customer out of me. I will certainly be back to see him for my next car!

The service advisor Tom K was very helpful. I came in for an oil change and he had my vehicle in and out without 45 minutes. He also advised me that I had a few recalls that needed to be taken care of by Ford. I couldnt do it that day so I rescheduled for the following week. The tech that serviced my vehicle placed a plastic covering on my seat and floor and took good care of my Explorer. Great team of workers at Lucas Ford. 👍On January 20, 2021, I once again needed to have my Explorer in for an oil change, tire rotation and tune up. I asked over of the Service Managers, Tom K., if he could check the drivers side control arm as there was alot of play in the steering wheel. He called me back and advised me that the drivers side control arm was deteriorated and possibly in danger of falling off. So I told him to go ahead and fix that issue as well. He and the service team at Lucas were great. They took care to cover my seats and steering wheel with plastic coverings and when I picked up my Explorer they had it cleaned for me. They had it back to me when promised. Great Service Dept here!!On June 24, 2021, I once again had great service at Lucas Ford. I went in to have my oil changed and they advised me that my air filter needed changing so I also had that done. They actually fixed my front flap under my bumper that was hanging off at no charge. Great Service dept.

Great customer service!

From the top down the absolute best in the business! If they don’t have what your looking for in stock they find it for you no pressure whatsoever!! I had the pleasure of dealing with the GM Colin & Operations Manager Mike & could not be happier!! I am a Lucas auto group customer for life!! Thanks for all your help Mike & Colin!! You guys truly are the best in the business!!

Always friendly and accommodating.

Tom (Service Department) was helpful and honest. Highly recommend!

Everyone was very kind and helpful. They did excellent work, but it does take a long time. We were there for about 2.5 hours to have the oil changed, fluids checked, and tires rotated, but we did come with plenty to occupy ourselves. As far as their work, they get 5 stars, but due to the time it took, they get 4.

I usually do not write reviews but I really want to thank Tom and everyone who worked on my Explorer. Tom helped me and updated me on all of the progress.

Everyone was so friendly and helpful during my visit. The locations lounge area was bright, extremely clean and comfortable which helped make the repair wait time practically fly by. In addition to the excellent customer service, the cost for a last minute repair I requested was LESS than what they originally quoted me! That NEVER happens! Excellent service all around...ill definitely be back.

I travel to Lucas Ford to service my F-150 so that I can get maintenance that I can count on to be done right. I am confident that when my truck’s repairs are completed I drive secure. Thank you, Lucas Ford, for providing excellent care.

My husband and I have worked with Lucas Motor Company for more than 10 years. It has been a positive experience each time. We have worked with Joe Wilson from Lucas each time and he was always caring and went above and beyond to help us get into a new vehicle. Jamie Hart (finance dept) was so pleasant and explained everything so clearly. We cannot imagine getting a car anywhere else. Thanks again Lucas Motor Company!!

I am giving Lucas Service Department a 2 Star rating due to the fact that they did fix the vehicle right the first time. However customer service was extremely disappointing. When you walk into the service department, the two service writers (Caucasian & African American) just stare at you. No Hello or How Can I help you. The morale/spirit was extremely low. The service person who I had (Cant recall his name was very short & sarcastic in his response to general questions. Unfortunately I will be doing business with either Miller Ford or Holman. Hopefully their customer courtesy & service will be better sooner than later.

Bought new F150 off Joe Wilson .He made the process easy .If you need a ford he’s the guy to see.

Awesome customer service, extremely friendly staff, laid back no pressure atmosphere but very helpful with any question you have. Next vehicle I buy I will definitely go back to Lucas ford! Joe Wilson helped me out a couple weeks ago when I bought a 2019 F-250 can’t thank him enough for everything he did!

They said they couldn’t completely finish the problem I had because there short on manpower . They can look at it again down the road. They said it’s not a safety issue and I can drive the truck.I know it’s a minor problem (windshield wipers) but after spending a lot of money for the truck I expect everything to work.

From start to finish, the easiest and most satisfying vehicle purchase Ive ever made. Steve, the salesperson and Jennifer, the Finance Manager worked with me to get the payment I wanted, the interest rate I wanted and an extended warranty. They even threw in a free bed liner! 5 stars in actually an understatement!! Thank you very much!!

Highly recommend. Alex at Lucas ford was very detail oriented. My routine maintenance was scheduled and taken care of in a timely and professional manner. Great reliable and time conscious service.RegardsJohn Trap

Great customer service and follow up! I purchased a certified used truck from Lucas. When I went to get it inspected I came to find out that the tinted windshield was not legal in NJ and it could not be inspected. I contacted Lucas and they had me bring my truck in and they took care of the tinting on the windshield. This was almost two years after I bought the truck. Thats a long term commitment to great service!

My man Joe took care of all my automotive needs !!! Hes a great guy to do do business with and made my van buying experience second to none !! Thanks Joe Thanks Lucas Ford for the great van buying experience !!!

William was so friendly and really got us the deal we were looking for! Chris & all the other staff we’ve encountered so far have all been really helpful, too!

The service was prompt and complete and truck came back cleanwas also informed other needed services that will be done, that I decided to do at later date.

Thanks to Joseph Wilson and the staff of the Lucas Sales and service staff. Got a great deal on a 2019 F150 in the color my son desired. The dealership worked hard to help us get a great deal.

I visited your shop today were my 2017 Chevy express was evaluated and was given a extremely low ball offer for my truck, that is not in line with any computer models to show trade in value. growing up in Burlington I wanted to deal with a local dealer. I feel like Company’s like acme grocery and now Lucas ford are using this pandemic to take advantage of the public that’s just my opinion and I am untitled to it.

My husband and I had a very nice experience there. People friendly, our sales person Mr. Bill Owens rocks! Jamie in Finance very nice also! Definitely would recommend this dealership

Was quoted a price to replace 2 batteries on my F-350.When I showed up for my appointment, I was given another price.After waiting a long time I qas given another price, still more than the quote. So the Service associate went to talked to someone . When she came back I was told ok we will change the batteries for the quoted price. After about an hour my truck is done. I pay my bill at the waiting area. Then I am given the statement of service. I needed to get back to work. After I had a minute to read the statement of work. It did not look right. I looked at the batteris installed, were the wrong size. There other items on the statement that didnt make sense.In short I will not return to Lucas Ford

I have been buying cars from Lucas Ford for as long as I can remember. Every time I go there, may it be to purchase or for service the entire staff there is awesome. All of my experiences have been trouble free. Love Lucas so much I have taken at least 5 other buyers there, converted a few to Fords and I’m quite proud of that. Hope they are around for a long long time wouldn’t go anywhere else!!

Brought my car in for a battery check. Michael explained fully what needed to be done to determine the type of service needed. Turns out I needed a new battery. Michael fully explained the type of battery, the total cost and the terms of the warranty period. At all times, Michael was courteous, pleasant and extremely knowledgeable. He is a certainly a credit to your organization.

Lucas Ford always takes great care of me and my Explorer. Tom in service always remembers my name, God bless him, and my preferences.

I am writing this review as a follow-up to a survey I completed directly with Ford. I recently purchased a certified 2017 Expedition from here and the sale was seamless. The salesman Joe was very helpful, courteous and made sure all of our needs and wants were met. The only issues I had began after taking delivery of the vehicle. As part of the sale agreement, there were some items that needed to be fixed and serviced. When I brought the vehicle there to have these items addressed, it was quickly realized that the vehicle would have to be with the dealership for an extended period of time. If not for the great communication of the salesman Joe, this would have been more of a disaster than it was. The loaner vehicle I received was unreliable and after bringing that to Joe’s attention, he made sure to have a different vehicle delivered to my home to swap out the original loaner vehicle, even though I reside almost an hour from the dealership. Joe has been the only reason I would continue business at this dealership because he is the only one who has communicated with me each step of the way.

Very helpful and kind staff.

Very fast and quality work

Service department very rude took 4 hours for a standard oil change!!! When asked why the representative on the phone got mean snippy and said I shouldn’t be servicing your vehicle anyway!!! Also when I dropped vehicle off the mechanics were all just joking around sitting around doing nothing will never ever bring my vehicle to get serviced with this dealership ever again. Shouldn’t want to lose customers in this time of economy should want to retain as many customers as possible, only brought my vehicle to this dealership for service!!! Way to lose a loyal customer!!!

Outstanding place to do business!!I have purchased numerous cars and trucks from them and have nothing but good things to say. Their service department is also top notch.

I contacted dealer via email. William Owens called me as soon as he arrived at Lucas, gathered necessary information over the phone and was able to get approval for a new Taurus in about 30 minutes which included time spent gathering information from me! I was more than impressed with his ability to listen and find the perfect car to fit my needs. Just as important, he met me even before I was able to get to the showroom. The entire transaction was a blessing! Would definitely recommend to family and friends.

MANY THANKS TO JEREMY AND LUCAS FORD FOR BEING SUCH A WONDERFUL BLESSING! GOD WORKS IN MYSTERIOUS WAYS AND IT WAS SO NICE TO SEE THAT MY FRIEND WHO WAS AT DEATHS DOOR 4 YEARS AGO AND NOW CANCER FREE FOR 3 YEARS RECEIVED ANOTHER GREAT REASON TO SMILE WHEN HE WALKED OUT OF LUCAS FORD WITH A DEAL ON A GREAT USED CAR THAT WAS DEFINITELY HEAVEN SENT! JEREMY AND THE LUCAS FORD FAMILY ARE HIGHLY RECOMMENDED BECAUSE THEY REALLY DO CARE FOR THEIR CUSTOMERS! MAY GOD BLESS THEM WITH CONTINUED SUCCESS AND PROSPERITY!

Lucas and his team are amazing and they made the purchase of my dream car come true. I’ve never in my life have ever had such an amazing car purchase experience. He goes above and beyond and surpassed my expectations of customer service. I’m so happy with my purchase and Would 100% recommend Lucas Motors for any vehicle purchase.

I am always treated well and provided good service at Lucas Ford. Thanks!

Service staff was professional however the pricing is sky high. A brake job should never cost over $1800 dollars.Also, itemize the hours on the receipt. I was charged $1,000 for Labor with not accountability for the work time. Mechanic should have to log their time and it should be available to the customer.I got to Ford for service because I’ve owned Fords all my life and want/expect good work to be done.Obviously, I don’t mind paying for good work however the customer deserves to know exactly what time was spent working on the vehicle.Accountability makes the difference!

No problem with service great job. Tom the service writer did the works on my truck got it back less than a hour

Bought a truck from here and the salesman Joe Wilson was an absolute pleasure dealing with. Very knowledgeable and respectable and very personable felt like I was dealing with long time friend. I will definitely be back here to purchase another truck in the future.

Very good experience. Dropped car off at appointed time. Finished requested service, including a recall issue, in a timely manner.

Great Pricing EXCEPTIONAL Customer Service!We just purchased a 2019 Ford EcoSport from Lucas Ford in Burlington, NJ and had an extremely positive experience. Our salesperson, Joe Wilson, provided us with exceptional customer service as did their Sales Manager, Tom. After going to the majority of Ford dealerships in SNJ, Lucas came in with the LOWEST pricing and financing. Unlike many dealerships, they were a pleasure to work with. Thanks again!!!!!!!!

Josh was awesome he told us streight up the truth and kept it real. Ford l has a lot of great deals and great prices and nice cars. Check them out i might get a f150 from there.

From the salesman Joe Wilson to the entire service staff this is an outstanding place to do business. No pressure, knowledgeable, helpful. I highly recommend this dealership!

Awesome buying experience! Joe was amazing. He stayed past closing for my fiancé. Great customer service! I walked in to get the new car detailed, Joe was waiting for me. Everyone was very polite and they all stopped to smile and say hi and have a bit of small talk. Will definitely be coming back here for any future car purchases.

Colin and his team at Lucas Ford really made it easy for me to get my wife her new 2018 Ecosport. Lucas Ford had the model and color combo in stock. I was very pleased with how easy it was to deal with them for the purchase. I also want to commend Lucas on how nicely prepared my vehicle was when I picked it up. I am also looking forward to utilizing their Service Dept. for routine maintenance and oil changes. Great experience that was effortless and I drove away very happy.. Thanks again to Colin and his team.

Everyone is friendly and helpful. I have four kids in tow, and they make your visit easy. Its clean and comfortable for waiting.

I recently took my car in for service. Mike the service writer was thorough and explained everything. I recommend Lucas Ford for car service.

I was looking for a very specific car when an example popped up at Lucas Ford. I reached out and connected with Joe Wilson. I live about 200 miles from the dealership and had a lot of questions before making the trek. Joe was extremely patient and went out of his way to provide me all details (including taking measurements to ensure it fit properly in the trailer I was coming to get it with. He kept all promises and was even extremely flexible with his schedule to accommodate my 200 mile trip to come pick up my car. The price was very competitive and completely worth the drive to go look at the car. It was exactly as Joe had described to me. Joe even followed up at the end of the evening to make sure we made it home safe. I would certainly do business with Joe and the dealership again. Unlike any other dealership experience I have had before (in a good way of course).

Lucas Ford always demonstrates a very professional, yet family like atmosphere every time i bring my car in. I purchased my first car there and the staff was very attentive to all my questions and concerns, and even gave me a great deal! The service department is very efficient when i bring my car in for service. I would definitely recommend to any friends or family that are in the market for a new car or need to have service done.

Had the pleasure of purchasing my used Transit Connect Wagon from Mark Snow at Lucas Ford! I was able to shop the lot and find the vehicle of my choice without being followed around or rushed into a decision. When I was ready to check out my choice, Mark made sure I had time to test drive the vehicle and look it over. I was very happy with the purchase price too! Thanks also to Chris and Jaime for showing me the range of accessories and finalizing my paperwork for the sale!

My boyfriend and I could not be happier with our new F150. Joe Wilson was an absolute pleasure to work with and made what seemed like a dead end situation into a positive purchase. Definitely worth the trip out!

Service reps are always helpful and gives knowledgeable & honest information

Awesome Customer Service by Eric Johnson. Thank You!!!