I had a less than stellar experience for my first oil change at this location. I usually get my car serviced in Bowie. I stood for a while waiting for an advisor to greet and get me started. My initial maintenance package was over and I had to inquire about purchasing another care package because my advisor failed to do so. Thank goodness they have plenty of Toyota care signs posted everywhere.I returned a week later due to concerns about my brakes. Nick Kennedy noticed I was waiting and immediately checked me in. He gave me an estimate on how long the service might take, and sat down with me to explain the results very thoroughly. He was amazingly professional and down to earth. Nick is the reason I will continue to come back to Camp Springs for service! Thank you!!

Passport Toyota service center values their customers and knows how to treat them well.After terrible experiences with my previous service center, I had low expectations but Passport Toyotas customer service blew me away. No wait for an advisor, nice spacious waiting room NOT full of people (and shaded outdoor seating available), when the wait was longer than projected they offered me a complimentary uber to my home and back (rentals available if needed), and they washed my car without me asking! I cant get back the time Ive wasted giving my business to my previous service center, my only regret is that I put up with it for so long. Suffice to say, I am beyond relieved I found Passport Toyota service center.

Regular maintenance and diagnosis of a rattle - excellent service. comfortable waiting area that has a business ctr so i could work from there. all staff very courteous.

I always feel comfortable at Passport Toyota when Lamone is there. He always explains exactly what I need done. Everyone is always so professional, this time I went in for an oil change and came out with brand new car at a way better interest rate them I had on my former vehicle. I love, love, love Passport Toyota!

I truly do enjoy going into this Passport Toyota location because they car about me as a customer each and every time I’m there! This location has the best service team…with my main go to person Lamone Taylor always taking great car of me! Thx goodness he’s back 🙏If you’re in the process of getting a new vehicle or thinking of trading your old vehicle in, please see Top Sales Associate Sammy Frempong who also will take great care of you and once he pulls Jimmy the (Finance Manager) into the loop…you’re gonna walk away as satisfied a customer as I have grown to be!!Toyota’s are great vehicle’s to own/lease, and this Auth Rd Toyota Passport location just puts the icing on the cake!!Signed a very satisfied customer!! TD

I had a one clock appointment arrived on time and was waited on right away and my car were ready within two hours very good service.

This is the best Toyota Service Center in the DMV. I drive from VA.

Good customer service.

Just brought this car and when moving the mirror it popped off! I was told not under warranty. I would not use this company again I have been a loyal customer for over 10years now.

My salesman, Samuel Frempong bent over backwards to find me the car I wanted. He and Manager Mike Quinn made sure I got the $1000 rebate. Stephanie had me sign the contracts and coordinated with the DMV to take care of the transfer of tags and title. I highly recommend Passport Toyota for a pleasant purchasing experience!

The service was exceptional. They were ready to take my car in on time as it was scheduled beforehand. TaDaryle Kept me informed throughout my stay there. I returned there the following week based on to TaDaryle’s Recommendation that I needed 4 new tires and additional filters for my car. I have a loaner car for the day, but fortunately my car was available for pick up on the same day.

I went in for a maintenance,And Steve Allamby help me out,he is very polite and knowledgeable about my car.it was quick and with all this virus I got a text message sent from phone and details telling me know what is going on with my Toyota.and also he inform me about how long I got to change my oil and my tires.I truly recommend this dealership to anyone that wants to get good quality customer service and quick service..I didn’t need an appointment..👏👍🏼

A new employee, well, new to me, Brittany, handled the service of my Rav4 this time. She was courteous, professional and understood her job. I am happy she attended to me because she offered me a Toyota Care service package which helped me save a bunch of money for my next 5 service appointments. No one had offered me that before.Thank you Brittany! Thank you Passport Toyota.

Was here in January to fix my wheel alignment and back again after just 4k miles, the manager telling me I have to fix the alignment again. Thats is very poor and someone didnt do their job in the first place.

Great Service! Special thanks to Rick and Scott!

Custimer Service was great! Prices are too high.

Excellent service and an excellent service member Mr. Lamone Taylor.

The service team at Passport Toyota ROCKS Tadaryll Smith Service Supervisor has a wonderful approach and great personality. your car is returned clean and ready to go. Service well done.

Had a great experience yesterday picking up my new 4Runner. Rick, Scott and the team at Passport Toyota are the best. Thanks for such great purchasing experience.

Great customer service, thanks to Rochelle and Jimmy for such great purchasing experience.

Rep was very courteous and timely.

Courteous Employees, Clean/ Spacious Waiting Area

They have great customer service and everyone is nice. they tell you how to keep your vehicle in running order and what it needs.

Great friendly service providing prompt efficient results 👍🚙

The WORST customer service i have received in my life; my brand new corolla 2019 die in the street; it had 3 recalls, every time i call no one has answers for me, my car is been there for months and that is fine but i want to know why; they have hang up in my face twice simply because my agent is not available. One time My agent was there and she put me on hold once for an hour because she was busy, and then she says to call me back like always, but she never did; is horrible.

Worst service experience ever! I wanted on a shuttle during the height of rush hour for an hour and no one seem to care.

Friendly Love Me some Ms Lisa & TJ

Good service.

Great experience

Always a quick visit, efficient service

Great customer service and great place always clean.

Great people, great service, great professionalism.

Walked in was not greeted no staff until couple minutes, front desk not covered.

They do good work

This place really takes care of you.

Long wait

They serve very well the staff I am very delighted