Tldr: Decent quality for the money. Just make sure you ask questions because once it gets delivered they want nothing to do with you.Most wallbeds are ones that you buy one online and you have to put together. We will have parents staying in this bed and I want it to hold up and feel safe, so we went with Wallbeds n More. I enjoyed my purchase experience with Shelly and enjoyed seeing all of our options in the Campbell showroom. Shelly was incredibly helpful during the purchase process. We spent more money than we wanted to but felt like we were getting quality that made it worth it.Flash forward 2 months when the wallbed gets delivered and assembled and then our great buying experience bubbled was popped. There are giant black screws that are on the side of it that look so unfinished and cheap. The actual part of the bed that the mattress sits on feels like cardboard. Our baseboards are too high so they had to shim the bed and it cannot sit flush on the wall. When I called concerned about this they told me that its just how it comes from the manufacturer and there was nothing they could do about it. But these were definitely things they should have mentioned when we ordered the bed and selected our style. My husband was told on the phone that we should have measured our baseboards before we ordered. Except baseboard heights were never mentioned in the purchase process or on the spec sheet we were given. I assumed that during our installation was custom and they would work with each bed and space individually.During the purchasing process we were told that the bed would lift and lower easily because of the pistons (and it did so on the showroom floor). On the day of delivery we didnt have the delivery/assembly people put the mattress on because I just figured that was something my husband and I could do later. However after it opened and closed nothing like the floor model I called and was told that the delivery people can’t callibrate the pistons without the mattress on there. If anyone anywhere along the process had mentioned this we would have had them put the mattress on that day and had the bed working the way we were told it should.After all of these concerns we have been met with no customer service except being transferred to someone who could tell us how to calibrate our own pistons.In summary: it is a nice wallbed, but I do not think it’s a $3,200 wallbed. I honestly feel upsold and hurt. After a great purchase process, I felt abandoned after receiving my bed like Wallbeds n More had nothing to do with anything and it was all my fault. I may still recommend purchasing from them but I hope this review has give you some good questions to ask at the beginning.