I went to put air in my tire this morning and could not figure out how to work the air machine. I went inside and asked the cashier if there was someone who could help me. Turns out I was using the wrong hose. I just moved here from Minnesota and am a senior citizen. I so much appreciated how kind this young lady at the register was to me and how willing she was to help me. From now on that is where I will get my gas, my cigarettes, and my daily chocolate fix. You are very lucky to have such a kind and helpful employee. I’m lucky I chose Carlsbad as the city to relocate to. Thank you so much!

Fair prices, functional pumps, and a clean station. This Shell is a very easy stop adding only about a minute to your trip on the 5 North. Its a great option for a pit stop if youre headed that way.

NICE CLEAN GAS STATION ! We called in here so I could use the rest room. Very clean !

This is easily the worst gas station car wash in the area. The drying machine doesn’t work well at all and you have to pay extra to use the vacuum.

Manager refused to give me a plastic bag...so I gave her an extra dime and she STILL REFUSED TO GIVE ME A PLASTIC BAG. She was inconsiderate, judgemental and just plain mean!! I will never...EVER...give this Shell station my business ever again. I think she is just prejudice against white people...or white blond females. Who knows?? I found out today...I have cancer. I should have been allowed to buy a plastic bag...discreetly...and then go home and suffer in silence. Cruel...truly cruel. I’m now still crying because of the way I was treated. Meanest convenience store clerk I’ve ever met! I paid $.35...just for one plastics bag. So was at her mercy. I gave her 10 cents and she refused giving me a bag...so I finally just gave her another quarter and she gave me a bag.

Your experience will depend on whos working and when. Your chances with he night crew are more often problematic.

Restrooms are open during Covid-19. So grateful for that.

Very disappointing experience. I purchased a car wash with my gas today and wouldn’t you believe it the car wash is broken!I called the store from my car when the code would not process. An attendant came out to help. He Was not able to help, he said that the machine does this sometimes and that it was down.Okay, whatever I thought. Since I was not able to get my car washed, I asked for a refund. He said okay to go inside and wait. He said he was going to come right in and help me after he talked to the other people waiting for car wash. He said he was going to shut it down. Okay, I assume he was going to tell the people that the car wash is out of order put some kind of signage out to shut it down and come back inside. So, i parked my car, went inside, and waited paitently for quite a while. Although there was another Man working inside behind the counter he did not know how to process refunds.Finally, The other gas station attendant came back inside. He proceeded to ignore me running back and forth quite frantically. Then he came over and was going to process my refund. He said he could not process a refund, and that he needed to call someone! So, he asked me to step aside to help other customers. So I did. Then he called someone from his cell phone, apparently someone not working today to ask how to process a refund! Nevertheless, even so they could not process my refund!At this point I’m really frustrated! Don’t get me wrong, the workers were polite and nice, which I appreciate, so I’m not totally blaming them. But, it is disgusting that their employers have not even trained them to run a cash register properly. I mean come on, these are normal, everyday procedures that their employees should know how to do in their sleep. Not to mention the attendant who was trying to be helpful, was apparently training someone else today! My goodness, how can he be responsible for training someone if he himself does not even know basic aspects of the job!This is establishment is certainly not doing anything to help out their employees and thus this is a disservice to their customers. I don’t care how convenient this location is I am definitely never purchasing another car wash from this shell!

If it was possible to rate 0 stars, I would rate them thusly. This station is the worst gas station Ive ever been to. The pump was cheap and made fueling my vehicle a hassle and the attendant behind the counter was entirely unhelpful. My vehicle was a bit dirty, and I selected to receive an economy car wash at their automated car wash. The price of the wash was $6. I pulled up to the wash and proceeded inside, only to discover the automated wash was broken and wouldnt wash the vehicle no matter what I tried. I went inside to receive a refund for the broken car wash only to be denied, because the manager was not available and wouldnt be there until tomorrow. This policy is 100% dishonest and is tantamount to theft. I came in with a receipt that clearly showed that I payed and tried to receive the service and was told to pound sand. I then drove to my home 100 miles away. To drive back to the station and back home again would cost far more than the refund is worth. It isnt about the $6; its the principle. As far as Im concerned, this Shell (and all Shell stations by extension) has lost my business for life and I urge anyone reading this review to avoid this gas station if you prefer not to be ripped off and treated with contempt.

Half of the Nozzles not working (Out of Order) other half supposed to be work. I try girst one didnt work. I move my car to other one and let the cashier know about it. He said that I have to push them hard. It was funny! Second pump didnt work either. I drove close by chevron station. Nozzles, everything works fine.It was first and last visit this Shell location.

Its a gas station. But its very conveniently located right off the 5. And easy to get back on the 5 again after fueling up.

I have only put gas once here, gave me great mileage drove with a little more than half a tank to Bakersfield however, take to count without heavy traffic and my car is a scion xB

The car wash broke down while we were in line to use it. We made a dive back there the following day and they have us an upgrade to make up for the wasted time, which was nice. The only down side was once we got home and saw the car, did we notice it never even touched the trunk, which was still filthy. Not the best wash in town.

Close to the freeway very convenient small car wash small store clean bathrooms friendly staff usually very quick in and out

Clean bathroom, coffee options are good, reasonable gas prices, easy from freeway

Clean Station 🚉 ⛽. Easy to get in and out of!

Nice guy at the front but card machines were down and there was no help.

Great selection easy in and out kinda pricey gas

Almost close to freeway... You can exit and enter into freeway easily..

Their staff was really polite and friendly, and the gas price was really good.

Very good customer service. Low car wash prices.

Clean bathrooms and great selection.

People that work there are nice

Best location and good service

Great people great car wash

Good gas prices.

Good staff Good service!

Freeway close & conveniently located

Where I normally stop on my way north to get gas.

Usually cheaper than 7-11 or other gas in the Village.

High prices and no pay at the pump. Every credit card is on fraud alert.

This is a gas station.

Day Light Moon

Car wash available!!!!

Gas

Friendly