Larry at customer service was excellent to work with. He went out of his way to try to assist me with a pretty complicated issue. Although his store couldnt ultimately help he took the time to call ahead to another store to make sure they were ready for me when I got there. Excellent service!

Terrible company. I ordered windows to be installed. I was told over and over again they would look the same and be the same window (we have a strict HOA). They put in a different window and defaced the front of our home. The store says call the 3rd party, and the 3rd party refuses to follow through with a simple call back. We had to pay $2,055 upfront before even getting them installed, and no I know why. They will take your money and run. Dont make the same mistake I did. I would never recommend this company to anyone.

Curbside pickup is really fast at this location.

Only 2 self check outs open and the lines were down the aisles. No other registers except one in garden center.Woman employee at garden center check out refused to get off her cell phone with her female friend (CALL WAS ON SPEAKER PHONE IN HER HAND) talking generic personal stuff while scanning my items. Wouldnt pick up larger items due to her hands were occupied with her cell phone and the scanner (and she clearly didnt want to break any of her super long fake nails).I called the store to give them a heads up about the inappropriate customer service and I was on a never ending hold for 30 mins to speak to someone. I gave up.

I am a DIYer and Im building a modern dining table from plywood. I was helped by Cliff in lumber and I must say he was sooooooooooooo helpful and very informative and patient with me. The experience I had with him makes me want to request him everything I come in for a project. He not onlt help me pick A nice piece of birth plywood but he gave me many tips and pointers on how to make my table very strong. He cut the wood into the correct pieces I needed. He helped me find the correct screws and claps as well for my project. This made me feel great. He gave me AWESOME CUSTOMER SERVICE IF YOU GO TO TO THIS HOME DEPOT AND NEED LUMBER CUT AND SOME TIPS ON DOING IT THE RIGHT WAY LOOK FOR CLIFF HE IS THE BEST!!THANK YOUR SO MUCH CLIFF FOR YOUR HELP I WILL POST PICS OF THE TABLE WHEN I FINISH IT!! IM SO EXCITED TO DO THE TABLE!!

3rd party installers hinder the process for getting satisfactory service. No communication sharing and terrible customer response! KNOW your installer!

This place is better than a lap dance on dollar day! I could spend hours just looking at all the tools and unboxing them with my eyes. Ooh! Now I fell dirty...

Was greeted by almost every associate lol, was asked if I needed help when I looked lost, I didnt have to ask anyone, great customer service!!!

Product availability and customer service are on point. You may in some cases have to summon an employee but once they get your attention they get you squared away. Thanks.

Friendly, helpful staff. Didnt have the extremely specific tool i needed (to replace under warranty) because they dont have room to stock it, but were able to confirm the nearest store that definitely had one on hand.

John in the appliance department gave fantastic service. I was purchasing a microwave and the box was damaged. John opened box to examine and make sure there was no damage. Helped me get it to my car and load. Hes old school it was over the top service that you dont see much of today. Thanks John!

I needed a specific lawn mower that they were suppose to have in stock but the entire supply pallet was missing. The manager gave me a better mower for the same price. Now thats customer service.

I had several items on my shopping list and this store had everything I was looking for. The employees were very helpful and pleasant. Its great to shop somewhere and be helped by smiling employees!

Placed order for a washer and dryer showing in stock at this location on 3/25/21, delivery postponed yet again into October. Over 6 months. HD refused to extend 6months same as cash until we made a stink about the situation. HD also would not work with us on finding an equivalent of some kind.My Opinion 1) Bait and Switch showing availability when they could not provide any product 2) Extremely poor customer service defaulting to not extending promotional credit for items they could not provide as well as not working with us to find a solution other then telling us we need to wait 7 or 8 months or more for delivery.Home Depot...What the Actual Hell?

Had tobask help for a product tgat should have been on the shelf.everything else was just fine.

Always outstanding, customer service, items in stock and priced right, my go to place when I need that hard to find item

Sometimes its hit.or miss as to whether they have what I need as opposed to another big Home Depot like store down the road. I like this store though because its close to where I live.

Love shopping here very much.

I have been coming to this store for years now. Friendly, knowledgeable staff and excellent pricing are my reasons why. They have what I need in stock!

I have to admit. When I go to the nearby more conveniently located big name hardware store they also have most of what I need for similar prices but help is hard to find. Home Depot always seems to have friendly knowledgeable nearby. It really makes a difference.No wandering through the store looking for a item I cant find. No having a simple question with no one to answer. I very much appreciate the help at my Home Depot.

Amy at the Pro desk is amazing couldnt ask for any better

Ellen and Mary that helped with my purchases, delivery and pickup were the best ladies ever!!! My new favorite store especially since I just purchased my first new house!

Do not call Home Depot for heating and air conditioning. I had two appointments confirmed over two days and they never showed up for either one and never called. Lots of excuses and communicating through a Chicago office. Absolutely disgusted with them. Many phone calls later I just hung up and I’m starting over.

Friendly, courteous employees. Store clean

Same great service, when I pulled in the curbside spot the guy ask for the order # and brought it right out! 😊

Decent hardware store overall. Some items are in odd locations but the online map makes it a bit easier to locate yet having to rely on this is not a preferable solution. Also several staff members seem to get away with wearing their masks under their chin inside the store.

Well, I work at home depot back home in iowa, and was in indiana for the weekend so I thought Id swing into this store see how it was. The inventory was impressive, but if Im honest the associates were not exactly observing the GET. My boyfriend and I were greeted once about 10mins into being in the store. The gentleman was friendly and helpful.(although I didnt catch his name.) But when approaching the appliances it was.... well only one person out of the 5 we saw said anything and it was basically just next week were having a sale... which I knew already and when I explained I was aware and thanked her she kinda walked away. I didnt intend to make her walk away I just wasnt gonna pretend to be clueless. Anyways Im not trying be difficult just helping raise awareness for the management teams. Anyhow. It was an impressive store!-Hotwheels Krsiti from store #2108

I just moved and am in desperate need of 3 major appliances. I happen to be going through some major health challenges, so I really needed help over the phone. I called and spoke with Jan Wingren who is a kitchen designer. He was AWESOME! Jan was extremely knowledgeable with the products, very professional, and very kind. He took the time to answer my questions and explain the differences in the products, and because I was having issues with Home Depot online, he even got them on a conference call with me and helped get my account fixed! Jan clearly has strong design skills, professional, executive managerial and exceptional customer service skills. It’s because he took the time to go above and beyond to help me that I ordered with Home Depot and didn’t order from a competitor. Home Depot, kudos on this employee! He’s great and I hope he gets some recognition for a job well done. It was so great to have had someone so knowledgeable, professional, and kind to help me. Thank you Jan Wingren! I’ll be shopping your Home Depot for the rest of my remodel.

Didnt have what I was looking for, even thou the website said they had it. None of the associates seemed to know how to help me. I understand not having it and the website being incorrect. But the associates not knowing how to help me was frustrating.

Customer service backed up..left early..hard to get help these days.

Its Home Depot. They have everything you need (and dont need) for any home improvement or DIY job. Just remember though, if you have questions it will take forever to get any resemblance of an answer. Still my favorite hardware store.

Wow! What rip off pricing! Highway robbery at its finest. Like...have you seen their so-called lumber department. The absolute worst!!!Everyone knows Lowes has really bad lumber. But somehowthey managed to be proclaimed the top winner in bad lumber. Not even fit to make toothpickswith.

Great as always, there is not much to complain about. But since there is always just a little bit that you could do better only 4/5

Easy to find items, staff is knowledgeable about their department easy to find staff wide selection of products good prices offers military discount

Staff were very helpful to quickly locate two items.

This store has great always has what you need

Went for grass seed. They had it on sale. Also bought mulch for a good. They give 10% Military discount.

The cashier Angela on the u-scan is rude & hateful to customers. I have trouble hearing sometimes and apparently she was in a rush or something because when I apologized for not hearing her she cut me off by yelling over me. She said THATS GREAT SIR NOW MOVE SO I CAN DO MY JOB I have never experienced anything like that at any store.

Called Lowes and the Garden Center never answered. Called Home Depot and they were extremely helpful. Told me what they had in stock and answered all of my questions.

Had a $75 gift card I finally got to make use of. They had everything I needed. Cant wait to burn these new candles 👍💪

Home Depot plumbing Department Department Castleton store employ was very helpful very courteous is very knowledgeable believe his name was Chad if I can thats the Home Depot that I prefer to go to my project went very smoothly after getting a few. Helpful ideas from him Thank You Home Depot as far as Im concerned you have a customer for life

Nice selections and great help

The staff is always ready to help.

We walked into the store looking for Scotts weed killer as advertised online, asked for it the guy had no idea what I was talking about even though I showed him, No clue!Then asked for another product, i was sent 3 different places still no where to be found, I left without the item and drove 1 hour back home . Never again, next time Lowes .

The Home Depot always the best I like the costumer service always there somebody asking if I need help. Way to do business 👍🏻👏

Always good 👍 service

Its a very nice store but I guess you have to be a senior? In order for the staff to help you good Lord I wandered around like a lost bird forever not knowing that store trying to find plumbing parts even stood next to the guy that worked there looking at him and he still ignored me three of them dead I just shook my head and left LOL I thought wow

All I wanted was to purchase a tool that was locked in a cage. Apparently theres only one individual at the store who can open the locked shelves and they were too busy. Wasted an hour of my life here.

Pretty nice Location Its awesome! Big fan of Home Depot had Everything you need for any improvement to your home.

This is a convenient location with pretty helpful staff. Smaller than a lot of Home Depots but generally find what I need here.

Curb side service was fast!

If you have young kids make sure to ask about the kids craft program!

Customer service here is so much better than Lowes. Lowes has really good downhill lately.

There was an employee there who did not want to help us. He acted like he didnt see us for a long time. Then he just talked to himself while he worked, like he was too busy to help ua.

Hard to find stuff in this big box store. They need more staff on the floor to direct and offer help. Also the credit card readers arent Samsung or Apple Pay ready? 3 stars to allow for improvement.

It was there stock day so the aisles were to cluttered to shop.

Great experience of clerks who worked with us to get the online price, saving us almost $40. Thanks Gina.

On 7/23/2020 my fiance and I stopped to pick up a 9 piece set of HUSKY tool cabinets and quickly discovered we REALLY shouldve just had it shipped to our home. We had a 10 x 5 trailer but getting the items on said trailer was a hairy situation. Martin and Melodie were a tremendous help getting us loaded up! We made it home and got it unloaded somewhat safely! 😅

Darryl Roberts in kitchen and bath design area was incredibly helpful and gave me great suggestions.

Always clean & usually has everything I need great nice people too

Overall good experience. I visit the store 3 - 4 times a week and find what I need pretty quickly. I use the website to find the aisle and bin on the website. Prices are pretty competitive and I like their Milwaukee line of tools.

Very simple transaction, needed a new washer and dryer. Found them, paid for them and set up delivery in 10min. Not bad when you got two little ones with you. Also got a broom to go with the witch on the front porch (Halloween)

Really bad value for your money!

Very friendly..clean ..several ask if we needed help...paint dept excellent.

Some times inside workers are ignored customers, and outside customers dont follow traffic rules.

I always look forward to going to the lawn and garden centre in the springtime.

I needed yard stuff. They had it!

Great service, friendly staff, but they have issues keeping items in stock

Very clean for a hardware store. Staff is knowledgeable and polite. Good experiences every time Ive been there.

Great service and if you have a dad who loves to work outside this is the place to go if you cant go to there website

I went into Home depot looking for an over the range microwave. I found one that had a sticker saying in stock take me home today. When i told the associate i wanted to purchase it, she told me that they dont have any over the range microwaves for sale. When asked why they had the sticker stating they had it in store, she said it was a Home Depot requirement. Really Home Depot, why advertise what you dont have!!! This is the Home Depot on Michigan street and 99th street in Carmel, Indiana

What can you say but its the Home Depot? They have lots and lots of neat stuff! In this case a new washer and dryer.

Always have what Im looking for

Very clean restrooms, comfortable seating, spacious and roomy area, slightly crowded, 4/5 would use again. also great customer service.

Very helpful employees.

Purchases a washer and dryer set in November of 2020. It was not delivered until January 12th due to a back order in which I was fine with.I went to do my first load of laundry and the washer was broken and could not finish the load.I immediately contacted the store where I was left on hold for 30 minutes and then disconnected. Called back and was transferred to a call center.I was told that a replacement could not be delivered until January 22nd. Not being satisfied with this date, I asked to speak to a supervisor. I was then hung up on. Called back, got a supervisor who said it is what it is. I asked to speak to her supervisor and was transferred to a LG rep. The rep was not filled in and I had to go through my story again. LG rep was just as rude as the Home Depot reps.I finally agreed to accept the 22nd delivery date as long as I had a morning delivery. I was told that would not be a problem.It’s the night of the 21st, the night before the delivery. I received a call saying my timeframe was 1-5pm.I called back to talk to a rep about an AM delivery and got the same it is what it is attitude and there was nothing that could be done.It has now been two months since I purchased my washer and I still am waiting for it.Home Depot has lost my business for appliances.

Its great people are nice and polite and courtous and very helpful in finding what ever you need.

Great employees who are helpful and polite. The best of the home improvement stores in the Carmel/Indy area.

In and out w pleasant help from a very pleasant employee!

The employees are not friendly or helpful. The place is clean, but I try to shop else where due to their lack of professionalism.

Its fine. Its a big home improvement store. Im fairly certain everyone knows what thats like at this point.

Greg in the door section was extremely helpful and knowledgeable!

The staff was really helpful! The woman at the paint counter was the bomb.com... helping me pick the right amount of shine for my paint.

Bought a Roybi back pack garden sprayer.

Needed a shovel.. They had them

They had a good price on the DeWalt

Had what I needed and the folks are very helpful and friendly

No issues at this Home Depot. People are helpful and knowledgeable. I found what I needed. They have a good section for plants, pots, soil and such things. Woman that help me was polite.

Staff cannot put together a basic 6 item order together for curbside pickup.3x trips for staff to go back into store to get the items they overlook.

Love the 10% off Veteran discount, Im a loyal customer because of it.

I love Home Depot. The always offer great service and prices either in store on online.

I go here at least once a week. Enjoy the staff there. Be nice if they could keep the nice ones. Seem like they dont stay long.

This location is very nice and clean.

Awesome employees with a clean and organized store make for an effortless shopping experience!

Ordered a few things online. Picked up in store. Easy peasy. Thank you Home Depot!

Never have what I need and over priced the employees are never helpful

Really friendly and helpful staff .We went for some special lightbulbs and they had exactly what we were looking for.

Helpful staff great place to fill all your DIY projects!

Best paint department hands down! Super friendly service every time I go in.

Home Depot has about anything I need. Good prices. Im there too much! Used to have stock in them. Should have kept it!